Messages In This Digest (4 Messages)

1.: Western District of Missouri From: trevianace

2.1.: Re: Larger screen monitors for MacBookPro From: OBrien

3a.: Good news, Apple Delivered! From: Arjun Singhal
3b.: Re: Good news, Apple Delivered! From: Harry Flaxman

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1.: Western District of Missouri

Posted by: "trevianace" josephkish@mac.com trevianace

Tue Dec 13, 2011 7:36 pm (PST)

Might need a local member of the Western District of Missouri bar to co-counsel with me on the defense of a FLSA class action. Please contact me off list (see below). Thanks.

Best regards.

Joe

Joseph Kish
Synergy Law Group LLC
jkish@synergylawgroup.com

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2.1.: Re: Larger screen monitors for MacBookPro

Posted by: "OBrien" bco@hiwaay.net conorboru

Tue Dec 13, 2011 7:52 pm (PST)

On Tue, 13 Dec 2011 21:20:18 -0500, Barry Austern wrote:
> Just tried that on my 24" iMac, and the characters are a bit blurry.
> I think I'll stay with the other unless I really need it.

Mine looks OK to me.

. . . . . . . . . . . . . . . . . . . . . .

O'Brien ––– –... .-. .. . -.

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3a.: Good news, Apple Delivered!

Posted by: "Arjun Singhal" arjunsinghal@yahoo.com arjunsinghal

Wed Dec 14, 2011 12:02 am (PST)

Hi All

As someone who advises people and organizations on blogging and internet behavior, I often mention that more people log onto the web when they are faced with trouble while using a device or product, as opposed to the number of people who would spend time evangelizing something.

I wrote a few notes to these groups mentioning about my bad experience with the flickering screen of the MacBook Pro that was under Apple Care Protection. I had been battling with Apple and their service providers in India to get the unit repaired, and almost every part in the machine had been replaced by them, but the screen flicker was not going. When I asked them for a replacement, Apple wanted to tell me that they didn't replace products, and a series of not-so-nice conversations happened, which just gave me a hard time in dealing with them.

In between, I did purchase another notebook - the Late 2011 Macbook Pro 15" to ensure I could continue with my work while this ordeal of getting the notebook fixed was taking long.

But finally, this morning, Apple has delivered to me a replacement notebook in exchange for the one that I had to ship to them, and since this unit has been delivered to be in a brand-new sealed package, it feels great that somewhere inside the company, they do want to ensure customer satisfaction and are committed to it.

In the end, I'd like to thank the readers of the forums for providing support and the kind words of advice I received from a lot many of you - some of the ones who sent me personal notes on how I should deal with them, and I greatly appreciate all the help I received. Also, I would like to thank those, who are on this group and probably work inside of Apple to know what's going on, and I must say all you guys must continue to provide service, and not deny service to a particular individual just because they come from a different country. It does leave a sour taste, especially when the concerns are genuine. Although, I am really glad the process was completed, I really wish it would have happened faster, which would have saved me the extra investment in another machine.

Regards,
Arjun
CEO, blowtrumpet.com

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3b.: Re: Good news, Apple Delivered!

Posted by: "Harry Flaxman" harry.flaxman@comcast.net hflaxman001

Wed Dec 14, 2011 1:34 am (PST)

On Dec 14, 2011, at 3:02 AM, Arjun Singhal wrote:
> Hi All
>
> As someone who advises people and organizations on blogging and internet behavior, I often mention that more people log onto the web when they are faced with trouble while using a device or product, as opposed to the number of people who would spend time evangelizing something.
>
> I wrote a few notes to these groups mentioning about my bad experience with the flickering screen of the MacBook Pro that was under Apple Care Protection. I had been battling with Apple and their service providers in India to get the unit repaired, and almost every part in the machine had been replaced by them, but the screen flicker was not going. When I asked them for a replacement, Apple wanted to tell me that they didn't replace products, and a series of not-so-nice conversations happened, which just gave me a hard time in dealing with them.
>
> In between, I did purchase another notebook - the Late 2011 Macbook Pro 15" to ensure I could continue with my work while this ordeal of getting the notebook fixed was taking long.
>
> But finally, this morning, Apple has delivered to me a replacement notebook in exchange for the one that I had to ship to them, and since this unit has been delivered to be in a brand-new sealed package, it feels great that somewhere inside the company, they do want to ensure customer satisfaction and are committed to it.
>
> In the end, I'd like to thank the readers of the forums for providing support and the kind words of advice I received from a lot many of you - some of the ones who sent me personal notes on how I should deal with them, and I greatly appreciate all the help I received. Also, I would like to thank those, who are on this group and probably work inside of Apple to know what's going on, and I must say all you guys must continue to provide service, and not deny service to a particular individual just because they come from a different country. It does leave a sour taste, especially when the concerns are genuine. Although, I am really glad the process was completed, I really wish it would have happened faster, which would have saved me the extra investment in another machine.

Arjun,

Apple has always been this way to me. I always share the story of my iMac being replaced with a brand new one on the last night of it's Applecare agreement, 3 years old. It had been in the shop once a month for the last 4 months of it's life. On the last night, I had just taken re-delivery of the unit and it seemed to be OK, but occasionally just a little flaky. I called Apple support and just relayed to them, kind of off-the-cuff, that I was still having a bit of a problem. Not being irate or nasty. Within 3 minutes I was on the phone to a senior person and he offered to exchange my 3 year old iMac for a new one. Wow, that was it. They exchanged it, no hassles.

This was in 2010. I had one earlier machine exchanged. A Powermac G5. In that instance, the unit was 3 months old. A brand new design, and very expensive. They advance shipped a unit to me immediately.

Apple has always done right by me, so to speak.

Harry

Harry Flaxman
harry.flaxman@comcast.net

[Non-text portions of this message have been removed]

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