5/10/2012

[macsupport] Digest Number 8894

Messages In This Digest (18 Messages)

Messages

1a.

Suddenly, all my devices reject my iCloud password

Posted by: "James Robertson" jamesrob@sonic.net   jamesrob328i

Wed May 9, 2012 7:27 am (PDT)



Message title says it all.

Two days ago, Apple's servers began rejecting my iCloud password to send/retrieve mail. Curiously, I can use the Apple ID and that password to LOG ON to iCloud and use all its other features except mail, but if I try to send or receive mail from my Macs, my iPhone 4s, or my iPad 2, I'm told that the server rejected my password. On the iCloud web interface, if I try to read my iCloud mail online, I'm told there's a "problem" accessing mail.

I transitioned to IMAP and iCloud several months ago, and this is really the first problem I've had after a few initial configuration kinks. I've not tried changing my password (9 characters long, not a word, mixture of upper and lower case alpha and numerals) because it's meaningless to others, seared into my brain, and its also my Apple ID for other purposes.

I wondered if it might be an ISP problem, but I encounter the same issue on my iOS devices and at my office on my laptop (we use a different ISP at work from the one I use at home).

I think this is coincidental, because I don't have any other troubles sending/receiving mail from my home ISP IMAP account, my office Exchange account, and one other Exchange IMAP account I use, EXCEPT that I'm unable to communicate with one other Mac Listserv using my sonic.net address (it's Mac-L). Messages I send to that list and to the Mac-L listmoms from my sonic.net address are also rejected, and that started at the same time.

I have a genius bar appointment this afternoon, but I'm not confident they'll figure this out. All my devices are more than 90 days old, so I can't call Apple without paying a single support fee. Ugh!

Anyone have any ideas of things I might try?

Thanks so much,
Jim Robertson

[Non-text portions of this message have been removed]

Back to top
Reply to sender | Reply to group | Reply via web post
Messages in this topic (6)
1b.

Re: Suddenly, all my devices reject my iCloud password

Posted by: "N.A. Nada" whodo678@comcast.net

Wed May 9, 2012 10:20 am (PDT)



It is probably just coincidence and your ISP not reacting fast enough. It has been happening to me with Comcast. Just go to Mailbox in the Menu Bar and click on "Take all accounts online". If that does not work, quit and restart Mail after you have a connection to the internet.

Since you can log on to iCloud with the same account information, your account has not been hacked. Have you recently received a message to add some security questions to your account? Apple sent a bunch of requests out telling people they had to add security questions to their accounts. I had already done that, so I did not get one.

Either way, go to appleid.apple.com click on "manage your account" on the right. First make sure all the information is correct. Then go into Password and Security and make sure all the info there is correct, and if you feel the need, change your password. Changing your password will cause you to have to take an extra step the next time you log in, on each device.

Brent

On May 9, 2012, at 7:27 AM, James Robertson wrote:

> Message title says it all.
>
> Two days ago, Apple's servers began rejecting my iCloud password to send/retrieve mail. Curiously, I can use the Apple ID and that password to LOG ON to iCloud and use all its other features except mail, but if I try to send or receive mail from my Macs, my iPhone 4s, or my iPad 2, I'm told that the server rejected my password. On the iCloud web interface, if I try to read my iCloud mail online, I'm told there's a "problem" accessing mail.
>
> I transitioned to IMAP and iCloud several months ago, and this is really the first problem I've had after a few initial configuration kinks. I've not tried changing my password (9 characters long, not a word, mixture of upper and lower case alpha and numerals) because it's meaningless to others, seared into my brain, and its also my Apple ID for other purposes.
>
> I wondered if it might be an ISP problem, but I encounter the same issue on my iOS devices and at my office on my laptop (we use a different ISP at work from the one I use at home).
>
> I think this is coincidental, because I don't have any other troubles sending/receiving mail from my home ISP IMAP account, my office Exchange account, and one other Exchange IMAP account I use, EXCEPT that I'm unable to communicate with one other Mac Listserv using my sonic.net address (it's Mac-L). Messages I send to that list and to the Mac-L listmoms from my sonic.net address are also rejected, and that started at the same time.
>
> I have a genius bar appointment this afternoon, but I'm not confident they'll figure this out. All my devices are more than 90 days old, so I can't call Apple without paying a single support fee. Ugh!
>
> Anyone have any ideas of things I might try?

Back to top
Reply to sender | Reply to group | Reply via web post
Messages in this topic (6)
1c.

Re: Suddenly, all my devices reject my iCloud password

Posted by: "James Robertson" jamesrob@sonic.net   jamesrob328i

Wed May 9, 2012 1:30 pm (PDT)




On May 9, 2012, at 10:19 AM, N.A. Nada wrote:

> It is probably just coincidence and your ISP not reacting fast enough.

I wish it were that simple. No matter where I am (at home, where there's a transit through Comcast servers, at work, where we have the best local ISP on the planet, sonic.net, in hospitals where I'm using the hospitals' secure WiFi access points, etc.), EVERY one of my devices became locked out of iCloud mail simultaneously. The most curious part of this is that the credentials DO work to log me in to iCloud, but when I try to send or receive mail using the iCloud web interface, I get a spinning pizza wheel, then a dialog that says there's an unidentified problem with mail and asks me to send a report to Apple. So, it's not a timing issue with the ISP (I've experienced this from time to time).

We'll see what the Genius has to say this afternoon.

Jim
Back to top
Reply to sender | Reply to group | Reply via web post
Messages in this topic (6)
1d.

Re: Suddenly, all my devices reject my iCloud password

Posted by: "N.A. Nada" whodo678@comcast.net

Wed May 9, 2012 2:20 pm (PDT)



Let us know what they determine.

On May 9, 2012, at 1:30 PM, James Robertson wrote:

>
> On May 9, 2012, at 10:19 AM, N.A. Nada wrote:
>
> > It is probably just coincidence and your ISP not reacting fast enough.
>
> I wish it were that simple. No matter where I am (at home, where there's a transit through Comcast servers, at work, where we have the best local ISP on the planet, sonic.net, in hospitals where I'm using the hospitals' secure WiFi access points, etc.), EVERY one of my devices became locked out of iCloud mail simultaneously. The most curious part of this is that the credentials DO work to log me in to iCloud, but when I try to send or receive mail using the iCloud web interface, I get a spinning pizza wheel, then a dialog that says there's an unidentified problem with mail and asks me to send a report to Apple. So, it's not a timing issue with the ISP (I've experienced this from time to time).
>
> We'll see what the Genius has to say this afternoon.

Back to top
Reply to sender | Reply to group | Reply via web post
Messages in this topic (6)
1e.

Re: Suddenly, all my devices reject my iCloud password

Posted by: "James Robertson" jamesrob@sonic.net   jamesrob328i

Wed May 9, 2012 10:05 pm (PDT)




On May 9, 2012, at 2:20 PM, N.A. Nada wrote:

> Let us know what they determine.

The sole contribution of the Genius at the retail Apple Store was to inform me that despite what Apple's iCloud support website seemed to indicate, I would not be charged for a telephone support call. So, I left the impossibly noisy Apple Store in the Santa Rosa Plaza and went to the slightly less noisy mall atrium Starbucks and placed my call:

First level support person: "So, I understand you need help migrating from MobileMe to iCloud."

Me: "No, I've been on iCloud for months. Problem is I've not been able to access iCloud mail with credentials that obviously are fine because they work for other purposess."

Once the support tech comprehends that, she says "I'll have to get you to our second level person who can deal with these more complicated problems."

(music on hold, transfers, etc)

Second level support person: "So, I understand you need help migrating from MobileMe to iCloud."

Me: (same response as above).

Second level support person confirms that my description of my problem is accurate, says "we'll need to bump this up to a senior support person. This is really strange."

(music on hold, transfers, etc.)

Third level support person: "Hi, I'm xxx; I'll be on the phone with you until we get this resolved. I understand you need help migrating from MobileMe to iCloud."

Me: (you already know my response)

He had me try several things that didn't work, such as clearing any entries in my keychain, quitting and restarting Mail several times, logging into the iCloud website to prove that I could do so.

Eventually, he had me change my iCloud password. This worked (sort of); my account went online, my IMAP folders appeared, but they were all empty (and the support person confirmed they no longer contained any data!!!)

I suggested we monitor what was going on with the Connection Doctor and the Activity Window.

Fortunately, my iCloud account is offline on my other devices where I've not assigned the new password yet. I'll archive all those messages before changing the login PW on my Mac Pro.

The one disappointment at the end of all this is that I can't restore my PW to its previous state (can't use one that's been used in the last 12 months).

Jim Robertson
Back to top
Reply to sender | Reply to group | Reply via web post
Messages in this topic (6)
1f.

Re: Suddenly, all my devices reject my iCloud password

Posted by: "N.A. Nada" whodo678@comcast.net

Wed May 9, 2012 11:00 pm (PDT)



Ok.

Do you have more than one Apple ID?

Does _both_ the iCloud account and the email account use the full email address or does one use just the username without the domain?

You can check for all the Apple IDs that you may have at the URL below, but you must know the email address last used with the account.

http://www.apple.com/support/appleid/

Now, I am just checking the basics. It is unlikely, but has anything changed with your Mail.app settings? And have you checked with your ISP if they are seeing similar issues with other customers? You said you were going through WiFi at work, has anything changed there?

Brent

On May 9, 2012, at 10:05 PM, James Robertson wrote:

>
> On May 9, 2012, at 2:20 PM, N.A. Nada wrote:
>
> > Let us know what they determine.
>
> The sole contribution of the Genius at the retail Apple Store was to inform me that despite what Apple's iCloud support website seemed to indicate, I would not be charged for a telephone support call. So, I left the impossibly noisy Apple Store in the Santa Rosa Plaza and went to the slightly less noisy mall atrium Starbucks and placed my call:
>
> First level support person: "So, I understand you need help migrating from MobileMe to iCloud."
>
> Me: "No, I've been on iCloud for months. Problem is I've not been able to access iCloud mail with credentials that obviously are fine because they work for other purposess."
>
> Once the support tech comprehends that, she says "I'll have to get you to our second level person who can deal with these more complicated problems."
>
> (music on hold, transfers, etc)
>
> Second level support person: "So, I understand you need help migrating from MobileMe to iCloud."
>
> Me: (same response as above).
>
> Second level support person confirms that my description of my problem is accurate, says "we'll need to bump this up to a senior support person. This is really strange."
>
> (music on hold, transfers, etc.)
>
> Third level support person: "Hi, I'm xxx; I'll be on the phone with you until we get this resolved. I understand you need help migrating from MobileMe to iCloud."
>
> Me: (you already know my response)
>
> He had me try several things that didn't work, such as clearing any entries in my keychain, quitting and restarting Mail several times, logging into the iCloud website to prove that I could do so.
>
> Eventually, he had me change my iCloud password. This worked (sort of); my account went online, my IMAP folders appeared, but they were all empty (and the support person confirmed they no longer contained any data!!!)
>
> I suggested we monitor what was going on with the Connection Doctor and the Activity Window.
>
> Fortunately, my iCloud account is offline on my other devices where I've not assigned the new password yet. I'll archive all those messages before changing the login PW on my Mac Pro.
>
> The one disappointment at the end of all this is that I can't restore my PW to its previous state (can't use one that's been used in the last 12 months).

Back to top
Reply to sender | Reply to group | Reply via web post
Messages in this topic (6)
2a.

OS X Lion updated: 10.7.4 fixes FileVault vulnerability

Posted by: "Tim O'Donoghue" tjod@drizzle.net   timodonoghue

Wed May 9, 2012 2:11 pm (PDT)



http://www.tuaw.com/2012/05/09/lion-updated-10-7-4-fixes-filevault-vulnerability/

[Non-text portions of this message have been removed]

Back to top
Reply to sender | Reply to group | Reply via web post
Messages in this topic (3)
2b.

Re: OS X Lion updated: 10.7.4 fixes FileVault vulnerability

Posted by: "Denver Dan" denver.dan@verizon.net   denverdan22180

Wed May 9, 2012 3:45 pm (PDT)



Howdy.

Downloading the Mac OS X 10.7.4 Combo Updater now.

A blurb says that 10.7.4:

"Resolve an issue where the "Reopen windows when logging back in"
setting is always enabled"

Is this the check box reopen windows thing?

Not having to continually uncheck that box would be an excellent return
to status quo anti.

Denver Dan

On Wed, 09 May 2012 14:11:42 -0700, Tim O'Donoghue wrote:
>
http://www.tuaw.com/2012/05/09/lion-updated-10-7-4-fixes-filevault-vulnerability/
>

Back to top
Reply to sender | Reply to group | Reply via web post
Messages in this topic (3)
2c.

Re: OS X Lion updated: 10.7.4 fixes FileVault vulnerability

Posted by: "paul smith" kullervo@nycap.rr.com   waldonny

Wed May 9, 2012 6:58 pm (PDT)



I assume so. Installed from the combo myself, but haven't watched for the checkbox or its absence yet.
--
PSmith
MacBook Pro, 2.4GHz Intel Core 2 Duo, 4 GB DDR2 SDRAM, OS 10.7.4 iPhone 4S 64 GB, iOS 5.1.1

On May 9, 2012, at 6:45 PM, Denver Dan wrote:

A blurb says that 10.7.4:

"Resolve an issue where the "Reopen windows when logging back in"
setting is always enabled"

Is this the check box reopen windows thing?

Not having to continually uncheck that box would be an excellent return
to status quo anti.

Back to top
Reply to sender | Reply to group | Reply via web post
Messages in this topic (3)
3a.

Best solution to manage contacts?

Posted by: "Michel Munger" michel@macsupportcentral.com   mmungermtl

Wed May 9, 2012 7:11 pm (PDT)



Hi everyone,

Getting out of my usual lurking mode, I have a question that sounds
complex to me, but that you probably will be able to help me with.

What do you suggest as the best method to manage contacts?

My situation:

- I am a journalist. I keep contacts for more than a hundred people who
have either info or expertise. I need to have their information
available and rather secure.

- I have a Mac, an iPhone and an iPad. I sync things with iCloud.

- I am annoyed by the idea of keeping all that info stored in the
standard Apple Address Book, because it mixes up professional contacts
with personal ones, even when properly sorted in lists. I don't like the
idea of a device getting lost and my sources becoming available to some
third party.

- Then, Gmail is great to store contact but I do NOT trust it for
privacy. Google now is obsessed with increasing revenues, at the cost of
their former "don't be evil" policy.

What would be a good, reliable way to store contacts when keeping this
in mind?

All help will be appreciated.

Michel

Back to top
Reply to sender | Reply to group | Reply via web post
Messages in this topic (6)
3b.

Re: Best solution to manage contacts?

Posted by: "Daly Jessup" jessup@san.rr.com   dalyjessup

Wed May 9, 2012 7:44 pm (PDT)



Michael,
What about a nice Excel spreadsheet or iData database? iData has iPhone and iPad modules as well. It's awfully basic, but it is simple, fast, and it works.

Daly

On May 9, 2012, at 7:10 PM, Michel Munger wrote:

> Hi everyone,
>
> Getting out of my usual lurking mode, I have a question that sounds
> complex to me, but that you probably will be able to help me with.
>
> What do you suggest as the best method to manage contacts?
>
> My situation:
>
> - I am a journalist. I keep contacts for more than a hundred people who
> have either info or expertise. I need to have their information
> available and rather secure.
>
> - I have a Mac, an iPhone and an iPad. I sync things with iCloud.
>
> - I am annoyed by the idea of keeping all that info stored in the
> standard Apple Address Book, because it mixes up professional contacts
> with personal ones, even when properly sorted in lists. I don't like the
> idea of a device getting lost and my sources becoming available to some
> third party.
>
> - Then, Gmail is great to store contact but I do NOT trust it for
> privacy. Google now is obsessed with increasing revenues, at the cost of
> their former "don't be evil" policy.
>
> What would be a good, reliable way to store contacts when keeping this
> in mind?
>
> All help will be appreciated.
>
> Michel
>
>
> ------------------------------------
>
> Group FAQ:
> <http://www.macsupportcentral.com/policies/>
>
> Yahoo! Groups Links
>
>
>

Daly Jessup
jessup@san.rr.com

Back to top
Reply to sender | Reply to group | Reply via web post
Messages in this topic (6)
3c.

Re: Best solution to manage contacts?

Posted by: "N.A. Nada" whodo678@comcast.net

Wed May 9, 2012 11:06 pm (PDT)



What about using your favorite password vault app? Mine has a way to set categories, just set up one for contacts? I think mine can even dial the phone.

the other Brent

On May 9, 2012, at 7:10 PM, Michel Munger wrote:

> Hi everyone,
>
> Getting out of my usual lurking mode, I have a question that sounds
> complex to me, but that you probably will be able to help me with.
>
> What do you suggest as the best method to manage contacts?
>
> My situation:
>
> - I am a journalist. I keep contacts for more than a hundred people who
> have either info or expertise. I need to have their information
> available and rather secure.
>
> - I have a Mac, an iPhone and an iPad. I sync things with iCloud.
>
> - I am annoyed by the idea of keeping all that info stored in the
> standard Apple Address Book, because it mixes up professional contacts
> with personal ones, even when properly sorted in lists. I don't like the
> idea of a device getting lost and my sources becoming available to some
> third party.
>
> - Then, Gmail is great to store contact but I do NOT trust it for
> privacy. Google now is obsessed with increasing revenues, at the cost of
> their former "don't be evil" policy.
>
> What would be a good, reliable way to store contacts when keeping this
> in mind?
>
> All help will be appreciated.
>
> Michel
>

Back to top
Reply to sender | Reply to group | Reply via web post
Messages in this topic (6)
3d.

Re: Best solution to manage contacts?

Posted by: "Hugh Crymble" hcrymble@bmts.com   hcrymble

Thu May 10, 2012 4:33 am (PDT)



Highly recommend iData. I've been using it since its Quickdex days.

http://www.idata3.com/

hugh

On WednesdayMay 9, 2012, at WedMay/9/12 10:44 PM, Daly Jessup wrote:

> Michael,
> What about a nice Excel spreadsheet or iData database? iData has iPhone and iPad modules as well. It's awfully basic, but it is simple, fast, and it works.
>
> Daly
>
> On May 9, 2012, at 7:10 PM, Michel Munger wrote:
>
> > Hi everyone,
> >
> > Getting out of my usual lurking mode, I have a question that sounds
> > complex to me, but that you probably will be able to help me with.
> >
> > What do you suggest as the best method to manage contacts?
> >
> > My situation:
> >
> > - I am a journalist. I keep contacts for more than a hundred people who
> > have either info or expertise. I need to have their information
> > available and rather secure.
> >
> > - I have a Mac, an iPhone and an iPad. I sync things with iCloud.
> >
> > - I am annoyed by the idea of keeping all that info stored in the
> > standard Apple Address Book, because it mixes up professional contacts
> > with personal ones, even when properly sorted in lists. I don't like the
> > idea of a device getting lost and my sources becoming available to some
> > third party.
> >
> > - Then, Gmail is great to store contact but I do NOT trust it for
> > privacy. Google now is obsessed with increasing revenues, at the cost of
> > their former "don't be evil" policy.
> >
> > What would be a good, reliable way to store contacts when keeping this
> > in mind?
> >
> > All help will be appreciated.
> >
> > Michel
> >
> >
> > ------------------------------------
> >
> > Group FAQ:
> > <http://www.macsupportcentral.com/policies/>
> >
> > Yahoo! Groups Links
> >
> >
> >
>
> Daly Jessup
> jessup@san.rr.com
>
>

[Non-text portions of this message have been removed]

Back to top
Reply to sender | Reply to group | Reply via web post
Messages in this topic (6)
3e.

Re: Best solution to manage contacts?

Posted by: "titnaw" titnaw@gmail.com   titnaw

Thu May 10, 2012 5:31 am (PDT)



Does anyone know how iData compares with numbers? Is it about the same? easier?
Any help on this is sure appreciated
Titnaw

--- In macsupportcentral@yahoogroups.com, Daly Jessup <jessup@...> wrote:
>
> Michael,
> What about a nice Excel spreadsheet or iData database? iData has iPhone and iPad modules as well. It's awfully basic, but it is simple, fast, and it works.
>
> Daly
>
> On May 9, 2012, at 7:10 PM, Michel Munger wrote:
>
> > Hi everyone,
> >
> > Getting out of my usual lurking mode, I have a question that sounds
> > complex to me, but that you probably will be able to help me with.
> >
> > What do you suggest as the best method to manage contacts?
> >
> > My situation:
> >
> > - I am a journalist. I keep contacts for more than a hundred people who
> > have either info or expertise. I need to have their information
> > available and rather secure.
> >
> > - I have a Mac, an iPhone and an iPad. I sync things with iCloud.
> >
> > - I am annoyed by the idea of keeping all that info stored in the
> > standard Apple Address Book, because it mixes up professional contacts
> > with personal ones, even when properly sorted in lists. I don't like the
> > idea of a device getting lost and my sources becoming available to some
> > third party.
> >
> > - Then, Gmail is great to store contact but I do NOT trust it for
> > privacy. Google now is obsessed with increasing revenues, at the cost of
> > their former "don't be evil" policy.
> >
> > What would be a good, reliable way to store contacts when keeping this
> > in mind?
> >
> > All help will be appreciated.
> >
> > Michel
> >
> >
> > ------------------------------------
> >
> > Group FAQ:
> > <http://www.macsupportcentral.com/policies/>
> >
> > Yahoo! Groups Links
> >
> >
> >
>
> Daly Jessup
> jessup@...
>

Back to top
Reply to sender | Reply to group | Reply via web post
Messages in this topic (6)
3f.

Re: Best solution to manage contacts?

Posted by: "Daly Jessup" jessup@san.rr.com   dalyjessup

Thu May 10, 2012 6:20 am (PDT)




On May 10, 2012, at 5:31 AM, titnaw wrote:

> Does anyone know how iData compares with numbers? Is it about the same? easier?
> Any help on this is sure appreciated

You are proposing to use Numbers for managing your contacts?

Daly

Back to top
Reply to sender | Reply to group | Reply via web post
Messages in this topic (6)
4a.

hello

Posted by: "Jim Kennedy" harborview42@yahoo.com   harborview42

Thu May 10, 2012 4:07 am (PDT)




wow this is pretty crazy you should look into it http://www.sixnews15.net/biz/?news=9272387

Back to top
Reply to sender | Reply to group | Reply via web post
Messages in this topic (4)
4b.

Re: hello

Posted by: "Jim Harry" jim.harry@harryfamily.com   jnharry

Thu May 10, 2012 4:21 am (PDT)



On Thursday, May 10, 2012, Jim Kennedy wrote:

>
> wow this is pretty crazy you should look into it
> http://www.sixnews15.net/biz/?news=9272387
>

"Spam, Spam, Spam, Spam, Spam, Spam, Spam" - Mon Python

[Non-text portions of this message have been removed]

Back to top
Reply to sender | Reply to group | Reply via web post
Messages in this topic (4)
4c.

Re: hello

Posted by: "Jim Harry" jim.harry@harryfamily.com   jnharry

Thu May 10, 2012 4:36 am (PDT)



On Thursday, May 10, 2012, Jim Harry wrote:
>
> On Thursday, May 10, 2012, Jim Kennedy wrote:
>
>>
>> wow this is pretty crazy you should look into it
>> http://www.sixnews15.net/biz/?news=9272387
>>
>
>
> "Spam, Spam, Spam, Spam, Spam, Spam, Spam" - Mon Python

Oops, I was very keyboard challenged this morning. Of course, that should
have stated listed the full Monty. (Sorry, couldn't resist)

[Non-text portions of this message have been removed]

Back to top
Reply to sender | Reply to group | Reply via web post
Messages in this topic (4)
Recent Activity
Visit Your Group
Biz Resources

Y! Small Business

Articles, tools,

forms, and more.

Yahoo! Finance

It's Now Personal

Guides, news,

advice & more.

Need traffic?

Drive customers

With search ads

on Yahoo!

Need to Reply?

Click one of the "Reply" links to respond to a specific message in the Daily Digest.

Create New Topic | Visit Your Group on the Web
Posted by at