7/21/2012

[macsupport] Digest Number 9015

15 New Messages

Digest #9015
1a
Re: Non-Apple Repair Recommendations? by "Dane Reugger" dar2112
1c
Re: Non-Apple Repair Recommendations? by "Kathleen Cercone" kathycercone
3a
Re: iTunes Problem by "Otto Nikolaus" nikyzf
3b
Re: iTunes Problem by "HAL9000" jrswebhome
3c
Re: iTunes Problem by "Jurgen Richter" epsongroups
3d
Re: iTunes Problem by "Harry Flaxman" hflaxman001
4a
Calendar sync issues by "LarryW" lweissman_2000
4b
Re: Calendar sync issues by "ed-reiff" ed-reiff
4c
Re: Calendar sync issues by "Larry Weissman" lweissman_2000
4d
Re: Calendar sync issues by "Daly Jessup" dalyjessup
4e
Re: Calendar sync issues by "Larry Weissman" lweissman_2000
4f
Re: Calendar sync issues by "ed-reiff" ed-reiff

Messages

Sat Jul 21, 2012 10:48 am (PDT) . Posted by:

"Dane Reugger" dar2112

I'm not one to recommend the Apple Store over an indepentant repair shop
but in this case I would stay at the Apple store.

They are probably offering a whole new unit for $1240. Liquid damage is
about the worst thing you can do to a laptop and the longer it's wet the
worse the potential for damage. I personally would not fix a liquid damaged
computer with out a VERY long warranty on the whole unit and then you have
to be prepared to send it back if it brakes again. Liquid can cause
corrossion and deposits that may not show up immediately so if they repair
or replace the system board the video, ram, or hard drive might be next.

Bottom line if they are offering a new unit for $1240 - I would consider it.

As far as the data goes - it should be a simple matter as long as the
liquid didn't reach it.

-Dane

On Sat, Jul 21, 2012 at 10:11 AM, T Hopkins <hoplist@hillmanncarr.com>wrote:

> He's at Genius Bar now and they're being great, trying to get it to run
> and maybe recover data, but the repair quote was $1240. I'm assuming they
> want to replace the MB. I have no details yet, but I'm pretty sure he'll
> try to get it repaired cheaper than that, which is what the Internet places
> promise. As I said, there is one that "specializes" in water damage and
> claims they can repair most machines without replacing the MB.
>
> tod
>
> Tod Hopkins
> Hillmann & Carr Inc.
> todhopkins-at-hillmanncarr.com
>
>
>
>
> On Jul 20, 2012, at 9:46 PM, Barry Austern wrote:
>
> > At 9:37 PM -0400 7/20/12, T Hopkins wrote:
> >
> > >
> > >
> > >Macbook Pro just out of warranty refuses to start. No Applecare. In
> > >any case, the problem may be water/moisture caused. I am familiar
> > >with some flat price Internet repair sites and have been told there
> > >is one that specializes in water damage.
> > >
> > >Can anyone recommend any of these repair services from experience?
> > >I've only ever used local, Apple authorized shops.
> >
> > Try the local Apple Store genius bar. If truly just out of warranty
> > they might cut a deal with you cheaper than a 3rd party might do.
> > --
> > Barry Austern
> > barryaus@fuse.net
> >
> >
>
>
>
> [Non-text portions of this message have been removed]
>
>
>
> ------------------------------------
>
> Group FAQ:
> <http://www.macsupportcentral.com/policies/>
>
> Yahoo! Groups Links
>
>
>
>

[Non-text portions of this message have been removed]

Sat Jul 21, 2012 5:37 pm (PDT) . Posted by:

"T Hopkins" todhop

I don't think he would get a replacement unit for $1240. But, they did not, in fact, say. I have heard of several cases of "logic board" replacement so it's not uncommon.

The "diagnosis" was that the water sensors had NOT tripped, but that there was evidence to indicate moisture. He has sent the unit off to "iFixYouri" corporation. We shall, see. They say $60 flat for their "water damage repair kit" which sounds like a basic clean and dry rehab. As it's being relayed to me, it sounds a bit mystical. Apparently the company has done this for iPhones for a while and is now extending the service to other Apple products.

Stay tuned.

Cheers,
tod

Tod Hopkins
Hillmann & Carr Inc.
todhopkins-at-hillmanncarr.com

On Jul 21, 2012, at 1:48 PM, Dane Reugger wrote:

> I'm not one to recommend the Apple Store over an indepentant repair shop
> but in this case I would stay at the Apple store.
>
> They are probably offering a whole new unit for $1240. Liquid damage is
> about the worst thing you can do to a laptop and the longer it's wet the
> worse the potential for damage. I personally would not fix a liquid damaged
> computer with out a VERY long warranty on the whole unit and then you have
> to be prepared to send it back if it brakes again. Liquid can cause
> corrossion and deposits that may not show up immediately so if they repair
> or replace the system board the video, ram, or hard drive might be next.
>
> Bottom line if they are offering a new unit for $1240 - I would consider it.
>
> As far as the data goes - it should be a simple matter as long as the
> liquid didn't reach it.
>
> -Dane
>
> On Sat, Jul 21, 2012 at 10:11 AM, T Hopkins <hoplist@hillmanncarr.com>wrote:
>
> > He's at Genius Bar now and they're being great, trying to get it to run
> > and maybe recover data, but the repair quote was $1240. I'm assuming they
> > want to replace the MB. I have no details yet, but I'm pretty sure he'll
> > try to get it repaired cheaper than that, which is what the Internet places
> > promise. As I said, there is one that "specializes" in water damage and
> > claims they can repair most machines without replacing the MB.
> >
> > tod
> >
> > Tod Hopkins
> > Hillmann & Carr Inc.
> > todhopkins-at-hillmanncarr.com
> >
> >
> >
> >
> > On Jul 20, 2012, at 9:46 PM, Barry Austern wrote:
> >
> > > At 9:37 PM -0400 7/20/12, T Hopkins wrote:
> > >
> > > >
> > > >
> > > >Macbook Pro just out of warranty refuses to start. No Applecare. In
> > > >any case, the problem may be water/moisture caused. I am familiar
> > > >with some flat price Internet repair sites and have been told there
> > > >is one that specializes in water damage.
> > > >
> > > >Can anyone recommend any of these repair services from experience?
> > > >I've only ever used local, Apple authorized shops.
> > >
> > > Try the local Apple Store genius bar. If truly just out of warranty
> > > they might cut a deal with you cheaper than a 3rd party might do.
> > > --
> > > Barry Austern
> > > barryaus@fuse.net
> > >
> > >
> >
> >
> >
> > [Non-text portions of this message have been removed]
> >
> >
> >
> > ------------------------------------
> >
> > Group FAQ:
> > <http://www.macsupportcentral.com/policies/>
> >
> > Yahoo! Groups Links
> >
> >
> >
> >
>
> [Non-text portions of this message have been removed]
>
>

[Non-text portions of this message have been removed]

Sat Jul 21, 2012 6:52 pm (PDT) . Posted by:

"Kathleen Cercone" kathycercone

Hi, I am new to this group (and have never posted before- I am a lurker) and I have a few questions about your problem:
1. Is the damaged computer's hard drive backed up or cloned
2. Was the time machine or a cloud service used for any documents/programs
3. Does your friend have original disks of major software with numbers (such as Adobe or Microsoft)
4. Not knowing hard drive size, age of MBpro, I would make sure you consider benefit of spending 1240 over getting a new unit for the same price(or a little more) and using any Back ups you have

I personally would not play with a computer that has water damage as I need a computer that works 24/7. I use a MBPro and have done all of above things and hopefully your friend has too. If he/she has not, he/she may have learned a serious lesson about ensuring everything is available to reload. If no backup, I still feel the new computer is the best option
5. If they go to get it fixed, I also would not waste money on someone who is not certified to fix MBP's. The certified sites are listed on the Apple site and I have used one that is by my home. I had a mouse pad develop a major problem and they fixed it- I also had Applecare which is in effect so I did not pay.

6. Do it right. It costs but if you have bought the programs, backed up, etc. I feel it is the safest way or else the damage may resurface in the future. It is a hard lesson to learn but as I tell my students, you often remember what you did wrong and never repeat the mistake again.

I would spend a little to ensure security and get applecare, use time machine, do a clone and back up, back up, back up. I have learned my lesson the hard way and have had a problem(not on a mac but pc),

I just want to say, I am not an IT person. I am a user of the mac for years and do all of my own computer management. I am learning from the list serve and actually got some software that was recommended as I am migrating this computer on Thursday to the brand new, 2012 Macbook Pro with retina display. I am doing it right and will back up everything - I probably have done back up of back ups. I have important work information on this and can not afford to lose my data. I have Adobe product and Microsoft as well as other major software that I must move to get my new computer up to speed.
Best luck!

Kathleen Cercone PT, PhD
Professor of Biology, Online Adjunct Professor of Science
Housatonic Community College
Kaplan University
drcercone@mac.com

On Jul 21, 2012, at 8:37 PM, T Hopkins wrote:

> I don't think he would get a replacement unit for $1240. But, they did not, in fact, say. I have heard of several cases of "logic board" replacement so it's not uncommon.
>
> The "diagnosis" was that the water sensors had NOT tripped, but that there was evidence to indicate moisture. He has sent the unit off to "iFixYouri" corporation. We shall, see. They say $60 flat for their "water damage repair kit" which sounds like a basic clean and dry rehab. As it's being relayed to me, it sounds a bit mystical. Apparently the company has done this for iPhones for a while and is now extending the service to other Apple products.
>
> Stay tuned.
>
> Cheers,
> tod
>
> Tod Hopkins
> Hillmann & Carr Inc.
> todhopkins-at-hillmanncarr.com
>
>
>
>
> On Jul 21, 2012, at 1:48 PM, Dane Reugger wrote:
>
>> I'm not one to recommend the Apple Store over an indepentant repair shop
>> but in this case I would stay at the Apple store.
>>
>> They are probably offering a whole new unit for $1240. Liquid damage is
>> about the worst thing you can do to a laptop and the longer it's wet the
>> worse the potential for damage. I personally would not fix a liquid damaged
>> computer with out a VERY long warranty on the whole unit and then you have
>> to be prepared to send it back if it brakes again. Liquid can cause
>> corrossion and deposits that may not show up immediately so if they repair
>> or replace the system board the video, ram, or hard drive might be next.
>>
>> Bottom line if they are offering a new unit for $1240 - I would consider it.
>>
>> As far as the data goes - it should be a simple matter as long as the
>> liquid didn't reach it.
>>
>> -Dane
>>
>> On Sat, Jul 21, 2012 at 10:11 AM, T Hopkins <hoplist@hillmanncarr.com>wrote:
>>
>>> He's at Genius Bar now and they're being great, trying to get it to run
>>> and maybe recover data, but the repair quote was $1240. I'm assuming they
>>> want to replace the MB. I have no details yet, but I'm pretty sure he'll
>>> try to get it repaired cheaper than that, which is what the Internet places
>>> promise. As I said, there is one that "specializes" in water damage and
>>> claims they can repair most machines without replacing the MB.
>>>
>>> tod
>>>
>>> Tod Hopkins
>>> Hillmann & Carr Inc.
>>> todhopkins-at-hillmanncarr.com
>>>
>>>
>>>
>>>
>>> On Jul 20, 2012, at 9:46 PM, Barry Austern wrote:
>>>
>>>> At 9:37 PM -0400 7/20/12, T Hopkins wrote:
>>>>
>>>>>
>>>>>
>>>>> Macbook Pro just out of warranty refuses to start. No Applecare. In
>>>>> any case, the problem may be water/moisture caused. I am familiar
>>>>> with some flat price Internet repair sites and have been told there
>>>>> is one that specializes in water damage.
>>>>>
>>>>> Can anyone recommend any of these repair services from experience?
>>>>> I've only ever used local, Apple authorized shops.
>>>>
>>>> Try the local Apple Store genius bar. If truly just out of warranty
>>>> they might cut a deal with you cheaper than a 3rd party might do.
>>>> --
>>>> Barry Austern
>>>> barryaus@fuse.net
>>>>
>>>>
>>>
>>>
>>>
>>> [Non-text portions of this message have been removed]
>>>
>>>
>>>
>>> ------------------------------------
>>>
>>> Group FAQ:
>>> <http://www.macsupportcentral.com/policies/>
>>>
>>> Yahoo! Groups Links
>>>
>>>
>>>
>>>
>>
>> [Non-text portions of this message have been removed]
>>
>>
>
>
>
> [Non-text portions of this message have been removed]
>
>
>
> ------------------------------------
>
> Group FAQ:
> <http://www.macsupportcentral.com/policies/>
>
> Yahoo! Groups Links
>
>
>

Sat Jul 21, 2012 12:23 pm (PDT) . Posted by:

"paul smith" waldonny

It's in the Safari menubar, under View.
--
PSmith
MacBook Pro, 2.4GHz Intel Core 2 Duo, 4 GB DDR2 SDRAM, OS 10.7.4 iPhone 4S 64 GB, iOS 5.1.1

On Jul 21, 2012, at 11:37 AM, Bill B. wrote:

> I'm not sure if this is a Safari pref or an extension, but my Safari reverted to not showing a tab bar with only one tab open and I want it to always show. It makes it easier to move 1 tab to another window for organizational purposes.
>
> Anyone know where this is?

[Non-text portions of this message have been removed]

Sat Jul 21, 2012 7:51 pm (PDT) . Posted by:

"Jurgen Richter" epsongroups

I have Safari 5.1.4 and there is a TABS dropdown in the Preferences file
with various options. You might have to have one of the options checked
in order to see the tabs. I also suggest restarting Safari for your
changes to take effect.

Sat Jul 21, 2012 12:28 pm (PDT) . Posted by:

"Otto Nikolaus" nikyzf

You say they are "listed as a compilation". As this is not in iTunes, where
is this list?

Otto

On 21 July 2012 12:54, Harry Flaxman <harry.flaxman@me.com> wrote:

> Maybe someone will take the time to actually respond to an issue I have
> occasionally. :)
>
> I have a problem adding a compilation I purchased from the iTunes Store
> awhile back. The album does NOT apear in my library, however, iTunes
> ill not add any of the songs back to the library. The items are listed
> as a compilation. I've tried to add the items back every conceivable
> way. I've dragged the item to the library, attemted to add the folder
> back, and attempted to add individual tracks back to the library to no
> avail.
>
> I am positive that the tracks are not in the library. I've used other
> apps to search for them, no luck. I finally eyeballed the entire
> library, item by item, not there.
>
> I don't understand why these items won't add back. In the 'old days',
> the Apple ID had to be consistent with the items purchased, DRM'd. I've
> attempted to match the ID I bought them with to iTunes itself. No luck.
>
> Could this possibly a corrupt library pointer file?
>
> Any help would be appreciated guys. I've been around here for years as
> most of you old-timers know. I've offered advice when I can, and I've
> asked for help maybe once in a blue moon. I don't 'lurk', but I don't
> 'overwhelm' the group with my 'infinite' knowledge as some tend to.
> I've been in the industry since 1974, pre-home computer days. It's
> pretty frustrating to send these emails into the void.
>
> My opinon FWIW.
>

[Non-text portions of this message have been removed]

Sat Jul 21, 2012 3:04 pm (PDT) . Posted by:

"HAL9000" jrswebhome

1. They may be id'd as book or film or anything. Look in all folders within "Itunes Media".
2. Many times I have had to convert files to MP3 from whatever format they come to me for iTunes to fully identify, or change ID (Apple+I) info.
3.You have tried Add to Library? But maybe you have to find the files first?
4. You have searched the HD through Spotlight as to artist, genre, names?
5. Your library path is correctly identified in Preferences: /Users/Me/Music/iTunes/iTunes Media?

Just a few thoughts. jr

--- In macsupportcentral@yahoogroups.com, Harry Flaxman <harry.flaxman@...> wrote:
>
> Maybe someone will take the time to actually respond to an issue I have
> occasionally. :)
>
> I have a problem adding a compilation I purchased from the iTunes Store
> awhile back. The album does NOT apear in my library, however, iTunes
> ill not add any of the songs back to the library. The items are listed
> as a compilation. I've tried to add the items back every conceivable
> way. I've dragged the item to the library, attemted to add the folder
> back, and attempted to add individual tracks back to the library to no
> avail.
>
> I am positive that the tracks are not in the library. I've used other
> apps to search for them, no luck. I finally eyeballed the entire
> library, item by item, not there.
>
> I don't understand why these items won't add back. In the 'old days',
> the Apple ID had to be consistent with the items purchased, DRM'd. I've
> attempted to match the ID I bought them with to iTunes itself. No luck.
>
> Could this possibly a corrupt library pointer file?
>
> Any help would be appreciated guys. I've been around here for years as
> most of you old-timers know. I've offered advice when I can, and I've
> asked for help maybe once in a blue moon. I don't 'lurk', but I don't
> 'overwhelm' the group with my 'infinite' knowledge as some tend to.
> I've been in the industry since 1974, pre-home computer days. It's
> pretty frustrating to send these emails into the void.
>
> My opinon FWIW.
>
> Harry
>

Sat Jul 21, 2012 7:54 pm (PDT) . Posted by:

"Jurgen Richter" epsongroups

HI Harry

Have you tried exporting or burning the compilation to an external
device or cd? Once you have it there, perhaps it can be re-imported into
your iTunes library.... Just a thought among the other suggestions
submitted... Cheers

[Non-text portions of this message have been removed]

Sat Jul 21, 2012 11:27 pm (PDT) . Posted by:

"Harry Flaxman" hflaxman001



On Jul 21, 2012, at 10:54 PM, Jurgen Richter <yahoo-1@sympatico.ca> wrote:

HI Harry

Have you tried exporting or burning the compilation to an external
device or cd? Once you have it there, perhaps it can be re-imported into
your iTunes library.... Just a thought among the other suggestions
submitted... Cheers

 
Hi Jurgen,

Long time!

What has worked, and I have tried it, is to higlight either the troublesome section, or the whole library (10000 tracks, gulp), start the delete process, keep the files, and re-create the library by re-importing the 'left-behind' file structure.  No go in this case.  That's as good as re-creating the library.  Just thinking along those lines, I may delete the .xml file by hand and then re-import the file structure.

Thanks for the input, let you know.

Harry

[Non-text portions of this message have been removed]

Sat Jul 21, 2012 12:56 pm (PDT) . Posted by:

"LarryW" lweissman_2000

I'm having an issue with birthdays sowing up on the correct day on my iPhone. The dates were verified in contacts and show up properly on my comptuer's calendar app and on the iPad. They are off by one day on my phone. ( a b-day for sept 8th shos up on Sept 7) I sync everything thru iCloud, so I can't quite figure out what's happening.

Thanks for the help.

Larry

Sat Jul 21, 2012 2:22 pm (PDT) . Posted by:

"ed-reiff" ed-reiff



--- In macsupportcentral@yahoogroups.com, "LarryW" <larryw262@...> wrote:
>
> I'm having an issue with birthdays sowing up on the correct day on my iPhone. The dates were verified in contacts and show up properly on my comptuer's calendar app and on the iPad. They are off by one day on my phone. ( a b-day for sept 8th shos up on Sept 7) I sync everything thru iCloud, so I can't quite figure out what's happening.
>
> Thanks for the help.
>
> Larry
>

Are you looking at the right year on your IPad? just askin.
Ed

Sat Jul 21, 2012 2:31 pm (PDT) . Posted by:

"Larry Weissman" lweissman_2000

It's the day that's the issue, not the year. I did a lot of googling
and no one seems to have the fix - or at least I couldn't find one.

The birthday calendar is picked up from filling out the birthday field
in Contacts. All the birthdays show up correctly on my iPad, MacBook,
iMac, and my wife's iPhone. It's the calendar app on my iPhone that
shows birthdays as happening one day earlier than the actual day
should be.

Hope that clarifies it.

Sat Jul 21, 2012 2:54 pm (PDT) . Posted by:

"Daly Jessup" dalyjessup


On Jul 21, 2012, at 2:31 PM, Larry Weissman wrote:

> It's the day that's the issue, not the year. I did a lot of googling
> and no one seems to have the fix - or at least I couldn't find one.
>
> The birthday calendar is picked up from filling out the birthday field
> in Contacts. All the birthdays show up correctly on my iPad, MacBook,
> iMac, and my wife's iPhone. It's the calendar app on my iPhone that
> shows birthdays as happening one day earlier than the actual day
> should be.
>
> Hope that clarifies it.

Do you have the time zone set correctly on the iPhone?

Daly

Sat Jul 21, 2012 3:12 pm (PDT) . Posted by:

"Larry Weissman" lweissman_2000

Time Zone is not enabled. On or off does not make a difference - I've
tried both ways.

Sat Jul 21, 2012 4:40 pm (PDT) . Posted by:

"ed-reiff" ed-reiff


It must have something to do with a setting on your IPhone. They are all updating from ICloud and all of them are correct except your IPhone.

Ed
--- In macsupportcentral@yahoogroups.com, Larry Weissman <larryw262@...> wrote:
>
> It's the day that's the issue, not the year. I did a lot of googling
> and no one seems to have the fix - or at least I couldn't find one.
>
> The birthday calendar is picked up from filling out the birthday field
> in Contacts. All the birthdays show up correctly on my iPad, MacBook,
> iMac, and my wife's iPhone. It's the calendar app on my iPhone that
> shows birthdays as happening one day earlier than the actual day
> should be.
>
> Hope that clarifies it.
>

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