7/22/2012

[macsupport] Digest Number 9016

3 New Messages

Digest #9016
1a
Re: iTunes Problem by "Harry Flaxman" hflaxman001
2
How to use my SuperDuper! clone by "James Robertson" jamesrob328i

Messages

Sat Jul 21, 2012 11:44 pm (PDT) . Posted by:

"Harry Flaxman" hflaxman001



On Jul 22, 2012, at 02:27 AM, Harry Flaxman <harry.flaxman@me.com> wrote:

On Jul 21, 2012, at 10:54 PM, Jurgen Richter <yahoo-1@sympatico.ca> wrote:

HI Harry

Have you tried exporting or burning the compilation to an external
device or cd? Once you have it there, perhaps it can be re-imported into
your iTunes library.... Just a thought among the other suggestions
submitted... Cheers

 
Hi Jurgen,

Long time!

What has worked, and I have tried it, is to higlight either the troublesome section, or the whole library (10000 tracks, gulp), start the delete process, keep the files, and re-create the library by re-importing the 'left-behind' file structure.  No go in this case.  That's as good as re-creating the library.  Just thinking along those lines, I may delete the .xml file by hand and then re-import the file structure.

Thanks for the input, let you know.

-------------------------
 

Jurgen et al,

Thanks for jogging my memory.  The method I mentioned above worked!  Moving the old .xml file and other control files and then re-reading the file structure worked!  I hadn't done that in ages.

I was also experiencing 'disappearing' files from the library.  This fixed this as well.

I ad recently bought the entire Beatles package from the iTunes Store.  These files were unusually prone to 'disappearance' from my main library.  So far, so good.  Nothing has 'gone away'.

Take care.

H

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Sun Jul 22, 2012 7:18 am (PDT) . Posted by:

"James Robertson" jamesrob328i

I've been cloning the boot drives of both my Macs (Mac Pro and MacBook Pro) to separate drives (internal on the Mac Pro, external FW800 on the MacBook Pro) for quite some time, and I've only needed to use one of them once. However, I realized recently from discussions here that I'm ignorant of some very basic possible complications of using them.

Lion reopens all the applications I had running just before I rebooted. I don't have any consistent policy regarding what I leave running when I walk away from my machines (the cloning operations run in the middle of the night).

If I boot from one of the clones, will it talk to my Time Machine backup as if it were the usual boot drive? The clones have a different name in the Finder (startup drive's name with "Boot Clone" appended). I assume that would be a "really bad thing" if it happened.

Will the apps that were open on the main boot drives at the time that the clone was last updated launch if I boot from the clone(s)? Will that screw up time-based things like my IMAP mail database or maintaining order in my iCloud-based calendars?

I want to make certain that I have "final" clone boot volumes at the ready when I update from Lion to Mountain Lion, and there are these wrinkles that I've not considered before.

Thanks for any answers, and for suggestions how to avoid the pitfalls if they do exist.

--
Jim Robertson

Mac Pro (Early 2008, Dual 2.8 Quad Core Xeons, 6 GB RAM
OS X 10.7.4)
MacBook Pro (15 inch Early 2011, 2 Ghz Quad Core i7, 8 GB RAM
OS X 10.7.4)
iPad2 (16 GB ATT
iOS 5.1.1)
iPhone 4s (16 GB ATT
iOS 5.1.1)

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Sun Jul 22, 2012 7:50 am (PDT) . Posted by:

"T Hopkins" todhop

Your advice is good. I am an IT person and the individual in question is, ahem, my son. I treat him as a grown man so he has received all the good advice you have outlined, and ignored most of it as most people do. ;) My brother's laptop crapped out yesterday as well. He has also received, and mostly ignored, the same advice. On the other hand, both men are taking full responsibility for their problems.

The investment in time and money to fully protect oneself against loss is a trickier equation than most people think. If you are a professional and rely on your equipment to function, almost any precaution is worth it. If you spent $2000 on a laptop, $300 for Applecare and $150 for a backup drive is not that much more. But if you purchase a $400 Windows laptop (my brother), it's ridiculous. Plus the hours invested in executing your security plans. It's not nothing and should be weighed against the real risk. For instance, my professional Mac Pros are NOT covered by Applecare. Why? Because I don't need Apple's help and the insurance is not worth it. My company is several thousand dollars ahead if you put the potential cost of Applecare against the actual losses which would have been covered (none). I do purchase Applecare for laptops. The cost/risk equation is much closer for laptops. And there are solid backup routines. I actually can't decide about my iPhones. $60 for one year of coverage, that does not cover accidents? Does not seem worth it. I am considering a full loss package (like Square Trade) since accidental damage seems much more likely.

Not everyone's data is that important. Consider the average young user, my children for instance. Music. This is either ripped, free, or purchased from a service that would, in theory, allow them to re-download. Plus, they don't consider music a "tangible" like my generation did. It's comes and goes. Lose it and it's only a temporary inconvenience. Mail. IMAP (likely Gmail). No backup required. Documents? Well, they don't generate very many and again, they consider them temporal. No one care's about a school paper after it is submitted.

So my son. His Macbook dies. Major inconvenience and costly to fix/replace, but it's not a panic situation. He does not have a sense of "loss" of data. He can recover. He also has an iPhone, so he has not lost his connection to the world. He did not spend $250 on Applecare and $150 on a backup drive, so he is $400 ahead at the moment. If this repair costs $1240, he'll be $840 behind. But if he gets it repaired for much less, it may not be that bad. He also might decide that the cost of repairing a "compromised" machine (something you point out is risky) is too high versus replacement with a new machine. Even his "broken" Macbook has considerably residual value, so he might actually come out well ahead on that, notwithstanding the time cost.

Now my brother. His monetary loss is much smaller (cheap laptop). An extended warranty would have been wasted (machine is well beyond warranty) and a backup drive would have cost half as much again as the laptop. He also has several laptops so he has not lost his overall capabilities. He might have lost a large amount of data which would have been upsetting, and he should have had a backup, but most of the most important data is on paper somewhere. Photos and music, again, mostly not original. Loss of contacts and bookmarks are his biggest concern. BTW, I fixed my brother's machine last night so he's all good and he now has a full clone of his current state.

Everyone's equation is different. While I love to give advice, all I really ask is that everyone take responsibility for the decisions they make. ;) And yes, I will help you clean up your messes, even if you didn't follow my advice. I understand.

Cheers,
tod

Tod Hopkins
Hillmann & Carr Inc.
todhopkins-at-hillmanncarr.com

On Jul 21, 2012, at 9:51 PM, Kathleen Cercone wrote:

> Hi, I am new to this group (and have never posted before- I am a lurker) and I have a few questions about your problem:
> 1. Is the damaged computer's hard drive backed up or cloned
> 2. Was the time machine or a cloud service used for any documents/programs
> 3. Does your friend have original disks of major software with numbers (such as Adobe or Microsoft)
> 4. Not knowing hard drive size, age of MBpro, I would make sure you consider benefit of spending 1240 over getting a new unit for the same price(or a little more) and using any Back ups you have
>
> I personally would not play with a computer that has water damage as I need a computer that works 24/7. I use a MBPro and have done all of above things and hopefully your friend has too. If he/she has not, he/she may have learned a serious lesson about ensuring everything is available to reload. If no backup, I still feel the new computer is the best option
> 5. If they go to get it fixed, I also would not waste money on someone who is not certified to fix MBP's. The certified sites are listed on the Apple site and I have used one that is by my home. I had a mouse pad develop a major problem and they fixed it- I also had Applecare which is in effect so I did not pay.
>
> 6. Do it right. It costs but if you have bought the programs, backed up, etc. I feel it is the safest way or else the damage may resurface in the future. It is a hard lesson to learn but as I tell my students, you often remember what you did wrong and never repeat the mistake again.
>
> I would spend a little to ensure security and get applecare, use time machine, do a clone and back up, back up, back up. I have learned my lesson the hard way and have had a problem(not on a mac but pc),
>
> I just want to say, I am not an IT person. I am a user of the mac for years and do all of my own computer management. I am learning from the list serve and actually got some software that was recommended as I am migrating this computer on Thursday to the brand new, 2012 Macbook Pro with retina display. I am doing it right and will back up everything - I probably have done back up of back ups. I have important work information on this and can not afford to lose my data. I have Adobe product and Microsoft as well as other major software that I must move to get my new computer up to speed.
> Best luck!
>
> Kathleen Cercone PT, PhD
> Professor of Biology, Online Adjunct Professor of Science
> Housatonic Community College
> Kaplan University
> drcercone@mac.com
>
> On Jul 21, 2012, at 8:37 PM, T Hopkins wrote:
>
> > I don't think he would get a replacement unit for $1240. But, they did not, in fact, say. I have heard of several cases of "logic board" replacement so it's not uncommon.
> >
> > The "diagnosis" was that the water sensors had NOT tripped, but that there was evidence to indicate moisture. He has sent the unit off to "iFixYouri" corporation. We shall, see. They say $60 flat for their "water damage repair kit" which sounds like a basic clean and dry rehab. As it's being relayed to me, it sounds a bit mystical. Apparently the company has done this for iPhones for a while and is now extending the service to other Apple products.
> >
> > Stay tuned.
> >
> > Cheers,
> > tod
> >
> > Tod Hopkins
> > Hillmann & Carr Inc.
> > todhopkins-at-hillmanncarr.com
> >
> >
> >
> >
> > On Jul 21, 2012, at 1:48 PM, Dane Reugger wrote:
> >
> >> I'm not one to recommend the Apple Store over an indepentant repair shop
> >> but in this case I would stay at the Apple store.
> >>
> >> They are probably offering a whole new unit for $1240. Liquid damage is
> >> about the worst thing you can do to a laptop and the longer it's wet the
> >> worse the potential for damage. I personally would not fix a liquid damaged
> >> computer with out a VERY long warranty on the whole unit and then you have
> >> to be prepared to send it back if it brakes again. Liquid can cause
> >> corrossion and deposits that may not show up immediately so if they repair
> >> or replace the system board the video, ram, or hard drive might be next.
> >>
> >> Bottom line if they are offering a new unit for $1240 - I would consider it.
> >>
> >> As far as the data goes - it should be a simple matter as long as the
> >> liquid didn't reach it.
> >>
> >> -Dane
> >>
> >> On Sat, Jul 21, 2012 at 10:11 AM, T Hopkins <hoplist@hillmanncarr.com>wrote:
> >>
> >>> He's at Genius Bar now and they're being great, trying to get it to run
> >>> and maybe recover data, but the repair quote was $1240. I'm assuming they
> >>> want to replace the MB. I have no details yet, but I'm pretty sure he'll
> >>> try to get it repaired cheaper than that, which is what the Internet places
> >>> promise. As I said, there is one that "specializes" in water damage and
> >>> claims they can repair most machines without replacing the MB.
> >>>
> >>> tod
> >>>
> >>> Tod Hopkins
> >>> Hillmann & Carr Inc.
> >>> todhopkins-at-hillmanncarr.com
> >>>
> >>>
> >>>
> >>>
> >>> On Jul 20, 2012, at 9:46 PM, Barry Austern wrote:
> >>>
> >>>> At 9:37 PM -0400 7/20/12, T Hopkins wrote:
> >>>>
> >>>>>
> >>>>>
> >>>>> Macbook Pro just out of warranty refuses to start. No Applecare. In
> >>>>> any case, the problem may be water/moisture caused. I am familiar
> >>>>> with some flat price Internet repair sites and have been told there
> >>>>> is one that specializes in water damage.
> >>>>>
> >>>>> Can anyone recommend any of these repair services from experience?
> >>>>> I've only ever used local, Apple authorized shops.
> >>>>
> >>>> Try the local Apple Store genius bar. If truly just out of warranty
> >>>> they might cut a deal with you cheaper than a 3rd party might do.
> >>>> --
> >>>> Barry Austern
> >>>> barryaus@fuse.net
> >>>>
> >>>>
> >>>
> >>>
> >>>
> >>> [Non-text portions of this message have been removed]
> >>>
> >>>
> >>>
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> >>
> >>
> >
> >
> >
> > [Non-text portions of this message have been removed]
> >
> >
> >
> > ------------------------------------
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