3/28/2013

[macsupport] Digest Number 9459

15 New Messages

Digest #9459
1.1
Re: MBP RAM upgrade problem by "Jim McGarvie" jgarv2002
2.1
Re: Windows 7 and Parallels Desktop by "Jim McGarvie" jgarv2002
2.2
Re: Windows 7 and Parallels Desktop by "Otto Nikolaus" nikyzf
3.1
Re: Request - erasable pen/marker for DVDs by "Denver Dan" denverdan22180
5a
Re: Chess bugs by "Otto Nikolaus" nikyzf
5b
Re: Chess bugs by "Dave Clark" dave24c
5c
Re: Chess bugs by "Jim Saklad" jimdoc01
5d
Re: Chess bugs by "Jim Showalter" jshowalt94127

Messages

Thu Mar 28, 2013 9:46 am (PDT) . Posted by:

"Jim McGarvie" jgarv2002

Thanks for the reply, Jim. See below.

On Mar 28, 2013, at 9:15, Jim Saklad <jimdoc@icloud.com> wrote:

> >> Finally I got the bright ( in retrospect, maybe not) idea to try to determine if one of the new cards was good so I replaced one of the new 8 GB cards with one of my old 2 GB ones. It worked! System information reported both modules accurately and said both were good.
>
> Did you look at that time to see how much RAM the computer thought it had? My guess is "2GB".
>

In fact it saw all 10 GB and reported both modules OK.
>
> >> Just for fun (?) I decided to try the other new card along with the old one and it worked too! So both new 8 GB cards are good but wouldn't work together? DMS says my mid-2010 MBP 13" will run 16 GB but mine didn't seem to want to. But it did run 10.
>
> Specifically, DMS states:
> > NOTE: The 2010 13" MacBook Pro is built with the Intel Core 2 Duo Processor. It has two memory sockets which can be upgraded to 16GBs maximum memory with MacOS X 10.7.5 and the latest EFI Firmware update. Otherwise max memory will be 8GB.
>
> Have you updated the EFI Firmware?
>
>
The DMS tech asked that and I didn't know the answer, but when I told him my OS X (10.8.something) is up to date he told me that should update the firmware as well.
> >> Not content, I decided to remove my old 2 GB card thinking that it isn't recommended to run two different size memory cards...
>
> Not a problem.
>
> >> Does the MBP require a card in each slot?
>
> No.
>
> > Your MBP can not handle 16 GB. It can handle a maximum total of 8 GB. That is from MacTracker and my favorite RAM supplier MemoryX.com.
>
> And, as far as I can see, from OWC also.
>
> --
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> Jim Saklad mailto:jimdoc@icloud.com
>
>

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Thu Mar 28, 2013 10:02 am (PDT) . Posted by:

"Jim McGarvie" jgarv2002

Thanks Jim. Tech support willingly offered to replace the modules or give me a refund. I don't think it is in their economic interest to sell me something knowing they will have to pay shipping to return/exchange.

But I agree if I can't get the 16 to work I'd be happy with 8.

Best,

Jim
Sent from my iPhone

On Mar 28, 2013, at 9:23, Jim Saklad <jimdoc@icloud.com> wrote:

> > Just got off the phone with DMS tech support and he seemed very helpful. He confirmed my machine should accept 16 GB and recommended making sure yet again the cards are fully seated. He is more than willing to exchange cards or refund if necessary.
>
> It is in their economic interest for you to believe that the product they sold you should work in your machine (and that, if it doesn't, it's someone else's fault).
>
> If they sold you a product that cannot work in your machine because their information is incorrect, they are obliged to accept a return and credit your account. But they would prefer not to.
>
> On the other hand, if you merely double your RAM from 2+2 to 4+4, you will still see a great improvement.
>
> --
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> Jim Saklad mailto:jimdoc@icloud.com
>
>

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Thu Mar 28, 2013 12:19 pm (PDT) . Posted by:

"Otto Nikolaus" nikyzf

That will do, thanks. :)

Different sources say different things when it comes to max RAM for this
model. Some say 16; some, including Crucial, say 8.

It's a worry that your MBP will now not start at all, even with the
original RAM. Have you tried an NVRAM reset?
"Press Option-Command-P-R until you hear startup sound a second time."

Otto

On 28 March 2013 14:10, Jim McGarvie <jim@mcgarvie.us> wrote:

> Not sure how much info you need and don't have the doorstop with me, but
> it is a 13 inch MBP 2.4 GHz. At least two sources agree it should accept 16
> GB including DMS tech support with whom I just got off the phone. He was
> guessing I need to make sure the modules are seated, which I have attempted
> to do at least 6 times. He also thought I might need to reinstall the OS
> from original disk.
>
> Remember, even if it turns out my machine won't accept 16GB it worked fine
> with 10 so we know the 8 GB limit is incorrect.
>
> Bottom line is I can no longer get it to start with the original 4 GB.
> Guess it is time to go to the Apple store.
>

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Thu Mar 28, 2013 12:41 pm (PDT) . Posted by:

"N.A. Nada"

Read OWC's site again. It say for _all_ MBP "up to 16 GB", but when you drill down to your model it says 8 GB, no mention of the OS.

DMS seems to be the only one who thinks it will work with 16 GB and 10.7.5. As Jim asked, do you have the latest EFI Firmware?

Brent

On Mar 28, 2013, at 5:04 AM, jgarv2002 wrote:

Thanks for the reply, Brent. You may be right, but both DMS and OWC claimed it would with the latest versions of OS X.

Best,

Jim

--- In macsupportcentral@yahoogroups.com, "N.A. Nada" <whodo678@...> wrote:
>
> Your MBP can not handle 16 GB. It can handle a maximum total of 8 GB. That is from MacTracker and my favorite RAM supplier MemoryX.com. Both would show if you could use the amount Apple recommends. It can not recognize two 8 GB sticks.
>
> I would try to reset the PRAM or what ever it is called today. If that does not work, then take it into Apple.
>
> Brent
>
>
> On Mar 27, 2013, at 8:54 PM, jgarv2002 wrote:
>
> My 16 GB of RAM arrived today from DMS and I eagerly installed it. I was disappointed when the computer froze during boot. Got the tone, the grey screen, the Apple logo and the spinning wheel. But after a couple of minutes the spinning wheel quit spinning. I tried a few times, reseating the cards each time.
>
> Finally I got the bright ( in retrospect, maybe not) idea to try to determine if one of the new cards was good so I replaced one of the new 8 GB cards with one of my old 2 GB ones. It worked! System information reported both modules accurately and said both were good.
>
> Just for fun (?) I decided to try the other new card along with the old one and it worked too! So both new 8 GB cards are good but wouldn't work together? DMS says my mid-2010 MBP 13" will run 16 GB but mine didn't seem to want to. But it did run 10.
>
> Not content, I decided to remove my old 2 GB card thinking that it isn't recommended to run two different size memory cards and that maybe it would actually work better with just the one 8 GB card. Wouldn't boot; same symptoms as above. Tried the other card. It wouldn't boot either. Tried in the upper slot instead of lower. Wouldn't boot. Does the MBP require a card in each slot?
>
> So I gave up and put a 2 GB card back in. This time it not only didn't boot but all I got was a black screen and a single beep every 5 seconds. I tried every combination of cards and finally ended up with my original cards. No joy.
>
> I googled beeps and they seem to indicate RAM issues (no surprise there). But one source suggested resetting PRAM (I think it was). I attempted that but didn't seem to do anything.
>
> Any suggestions before I go to the Apple store?
>
> Thanks!
>
> Best,
>
> Jim
>

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Thu Mar 28, 2013 12:49 pm (PDT) . Posted by:

"N.A. Nada"

So far only DMS says 16. If you drill down at OWC it says 8 for that model. And I think we have covered all of the popular and reputable sources.

Usually there are none or several that say you can go beyond Apple's recommendation. And this is the first time I have seen one say if you upgrade the OS it will work. Hard drive yes, RAM no.

On Mar 28, 2013, at 12:18 PM, Otto Nikolaus wrote:

That will do, thanks. :)

Different sources say different things when it comes to max RAM for this
model. Some say 16; some, including Crucial, say 8.

It's a worry that your MBP will now not start at all, even with the
original RAM. Have you tried an NVRAM reset?
"Press Option-Command-P-R until you hear startup sound a second time."

Otto

On 28 March 2013 14:10, Jim McGarvie <jim@mcgarvie.us> wrote:

> Not sure how much info you need and don't have the doorstop with me, but
> it is a 13 inch MBP 2.4 GHz. At least two sources agree it should accept 16
> GB including DMS tech support with whom I just got off the phone. He was
> guessing I need to make sure the modules are seated, which I have attempted
> to do at least 6 times. He also thought I might need to reinstall the OS
> from original disk.
>
> Remember, even if it turns out my machine won't accept 16GB it worked fine
> with 10 so we know the 8 GB limit is incorrect.
>
> Bottom line is I can no longer get it to start with the original 4 GB.
> Guess it is time to go to the Apple store.
>

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Thu Mar 28, 2013 11:44 am (PDT) . Posted by:

"Denver Dan" denverdan22180

Howdy.

Otto I use a Sticky note for a Jewel box edge label. Works flawlessly,
fast, easy, and cheap, and available in colors.

This works fine for a jewel box with a single disc but over many years
I now have jewel boxes with 2 or 3 re-writable discs in them and need
an "on disc" erasable system.

If the round insert is removed from a jewel box, the case can hold
about 4 to 5 discs.

I also use CD/DVD binders made by IIRC Case Logic with clear plastic
sleeve inserts. This is OK for standard CDs and DVDs that aren't
rewritable. The plastic pouch sleeves can be taken out and re-ordered
and additional ones added. Works nicely for movie collections such as
all of Kurosawa's movies on DVD.

Denver Dan

On Thu, 28 Mar 2013 12:41:58 +0000, Otto Nikolaus wrote:
> I found those would sometimes cause problems in slot-load drives because
> they make the disc slightly thicker and you can also get bubbles/bumps
> because they are hard to apply *perfectly*.
>
> I was talking about labels stuck to the *case* (If I bought spindle/cakebox
> discs, I would also buy slimline cases to keep them in).
>
> Otto

Thu Mar 28, 2013 1:56 pm (PDT) . Posted by:

"Bekah" bekalex

Nail polish remover was never the eraser of choice - only of emergency - one time. I really tried to use only erasable markers on the board.

As to disks - I've never had to remove anything I wrote on them so I've no experience.

Sorry for the probably silly interruption.

Bekah

On Mar 27, 2013, at 10:39 PM, N.A. Nada <whodo678@comcast.net> wrote:

> Nope, the active ingredient of nail polish remover is acetone. Acetone is used to weld some plastics. I don't recommend it in either form.
>
> Bekah, read section 3 of this MSDS for acetone. Fingernail polish is a weaker solution, but why use something that strong when there are safer things?
>
>
> On Mar 27, 2013, at 5:49 PM, Bekah wrote:
>
> How about nail polish remover - that's what I used to use on my white boards.
>
> Bekah
>
> On Mar 27, 2013, at 5:47 PM, N.A. Nada <whodo678@comcast.net> wrote:
>
>> And the way that I know about the AP seal is that I am a certified rigging inspector. I have to know what chemicals will damage synthetic slings. Markers with the AP seal will not damage the synthetics, plastics, in the slings.
>>
>> Brent
>>
>>
>> On Mar 27, 2013, at 4:39 PM, N.A. Nada wrote:
>>
>> I have yet to have a problem with the Sharpie causing problems with the discs. Or look for an AP seal on the marker. The seal is the Art & Creative Materials Institute Certification and will be non-toxic and safe for use on plastics.
>>
>> Brent
>>
>>
>>
>> ------------------------------------
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>
>
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> [Non-text portions of this message have been removed]
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Thu Mar 28, 2013 2:09 pm (PDT) . Posted by:

"N.A. Nada"

No you have it correct, and that is why I never had a problem.

On Mar 28, 2013, at 4:53 AM, Otto Nikolaus wrote:

How would you creating scratches on the burn side? Am I misunderstanding
you?

Otto

On 28 March 2013 05:44, N.A. Nada <whodo678@comcast.net> wrote:

> Yes. But it will lightly scratch the plastic, so chose the location
> appropriately. It can burn discs through the light scratches, but I make no
> guarantee. You're best locations are the outer edge and the inner ring.
>

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Thu Mar 28, 2013 11:53 am (PDT) . Posted by:

"Otto Nikolaus" nikyzf

It depends what you want to do. Do you want access to the iPhone's file
system, or just to files used by one app, and do you want a Wi-Fi or USB
connection?

Otto

On 28 March 2013 06:10, Dave C <davec2468@yahoo.com> wrote:

> I see that the iPhone can be mounted as a disk drive using one of several
> utilities, then files copied to the Mac.
>
> Also there are stand-alone utilities that do this via a user interface.
>
> Anyone have a favorite they can recommend?
>
> Free preferred...
>

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Thu Mar 28, 2013 12:25 pm (PDT) . Posted by:

"N.A. Nada"

PhoneView by eccam

On Mar 27, 2013, at 11:10 PM, Dave C wrote:

I see that the iPhone can be mounted as a disk drive using one of several utilities, then files copied to the Mac.

Also there are stand-alone utilities that do this via a user interface.

Anyone have a favorite they can recommend?

Free preferred...

Thanks,
Dave

iPhone 3GS
OS X 10.6.8 Snow Leopard
2011 Mini 2.7 GHz dual i7 / 16 GB / 250 GB & 750 GB

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Thu Mar 28, 2013 1:03 pm (PDT) . Posted by:

"HAL9000" jrswebhome

Would you do us a favor and explain what type of files you want to move and where you are moving?

If you are synced with the iCloud, there is no reason to move anything. If you are not, what files are your moving?

--- In macsupportcentral@yahoogroups.com, Dave C <davec2468@...> wrote:
>
> I see that the iPhone can be mounted as a disk drive using one of several utilities, then files copied to the Mac.
>
> Also there are stand-alone utilities that do this via a user interface.
>
> Anyone have a favorite they can recommend?
>
> Free preferred...
>
> Thanks,
> Dave
>
> iPhone 3GS
> OS X 10.6.8 Snow Leopard
> 2011 Mini 2.7 GHz dual i7 / 16 GB / 250 GB & 750 GB
>
>
>
> [Non-text portions of this message have been removed]
>

Thu Mar 28, 2013 11:55 am (PDT) . Posted by:

"Otto Nikolaus" nikyzf

Could you list just a few of the bugs you've found in Mail and Calculator?

Otto

On 28 March 2013 16:20, Michael Dunn <md@cantares.on.ca> wrote:

> Apple clearly doesn't give a damn about their "second-tier" programs.
> Grapher is an undocumented mess (but with so much potential). Mail is
> a bug-ridden turd. Even Calculator is seriously buggy. CALCULATOR!!!
>

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Thu Mar 28, 2013 12:15 pm (PDT) . Posted by:

"Dave Clark" dave24c

I use mail.app because I've not heard about any better alternatives, and it has flaws.

For example, when I try to add a new mailbox "on my mac," it will not alphabetize that mailbox. The mailbox goes to the bottom of the of the list, and I must alphabetize manually.

Dave Clark
Sent from my iPhone
949-639-9418

On Mar 28, 2013, at 9:26 AM, Jim Saklad <jimdoc@icloud.com> wrote:

>> Apple clearly doesn't give a damn about their "second-tier" programs. Grapher is an undocumented mess (but with so much potential). Mail is a bug-ridden turd. Even Calculator is seriously buggy.
>
> Bug-ridden turds abound in the world, in my back yard, even in the user community.
>
> But I have not had a reason seriously to consider an alternative since I moved to Apple Mail some years ago.
>
> --
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> Jim Saklad mailto:jimdoc@icloud.com
>
>
>
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>
> Group FAQ:
> <http://www.macsupportcentral.com/policies/>
>
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>
>
>

Thu Mar 28, 2013 1:20 pm (PDT) . Posted by:

"Jim Saklad" jimdoc01

> I use mail.app because I've not heard about any better alternatives, and it has flaws.
>
> For example, when I try to add a new mailbox "on my mac," it will not alphabetize that mailbox. The mailbox goes to the bottom of the of the list, and I must alphabetize manually.

This works fine on my machine (Version 6.3, OS 10.8.3).

I click the + sign, click "New Mailbox...", tell it to place it in "On My Mac", and the new mailbox is slipped in in alphabetical order.

--
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Jim Saklad mailto:jimdoc@icloud.com

Thu Mar 28, 2013 1:46 pm (PDT) . Posted by:

"Jim Showalter" jshowalt94127


On Mar 28, 2013, at 11:34 AM, Dave Clark wrote:

> I use mail.app because I've not heard about any better alternatives, and it has flaws.
>
> For example, when I try to add a new mailbox "on my mac," it will not alphabetize that mailbox. The mailbox goes to the bottom of the of the list, and I must alphabetize manually.
>
>
That's a bug?

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