6/17/2013

[macsupport] Digest Number 9609

13 New Messages

Digest #9609
1a
Re: iPhoto and external hard drive question by "Carol Corley" floridabouvs
2a
Re: External Battery Packs by "Dolores Desideri" djdesideri
3a
DNS Server question by "HAL9000" jrswebhome
3b
Re: DNS Server question by "Bill Boulware" boulware0224
3c
Re: DNS Server question by "Denver Dan" denverdan22180
3d
Re: DNS Server question by "HAL9000" jrswebhome
3e
Re: DNS Server question by "Otto Nikolaus" nikyzf

Messages

Sun Jun 16, 2013 7:39 am (PDT) . Posted by:

"Carol Corley" floridabouvs

Yes, it is a backup drive from an older PC that died. And we tried to hook it up to 3 other computers without being able to access the hundreds of photos. We did get a few insignificant things off it. The only thing I could do would be to sacrifice one older PC and hook it up to back up.
I may contact the makers of the Book drive to see if they have any suggestions. All I want off it are the photos.
Carol

So, you have an old backup drive for your PC, that PC has died, and you
cannot access the files on the backup? What sort of backup was it? Would
you have been able to use it to restore your files if had bought another
PC?

Ottoman

Sent from my iPad 3

Sun Jun 16, 2013 8:11 am (PDT) . Posted by:

"Otto Nikolaus" nikyzf

Where you able to access the backed up files when the PC was still working?
If so, what has changed?

Otto

On 16 June 2013 15:39, Carol Corley <floridabouvs@gmail.com> wrote:

> Yes, it is a backup drive from an older PC that died. And we tried to hook
> it up to 3 other computers without being able to access the hundreds of
> photos. We did get a few insignificant things off it. The only thing I
> could do would be to sacrifice one older PC and hook it up to back up.
> I may contact the makers of the Book drive to see if they have any
> suggestions. All I want off it are the photos.
>

>

[Non-text portions of this message have been removed]

Sun Jun 16, 2013 11:38 am (PDT) . Posted by:

"N.A. Nada"

What brand is the external HD?
What is the proper name for the external HD, the one they use on their site and in their ads?
Where did the encoding come from, the HD manufacturer or elsewhere?

I'm guessing I know the answer, but please let us know.

The answer to those questions will go a long way to helping us resolve your issue. Granted you are asking a Mac list to solve a PC problem, before we can begin to suggest how to move them over to your Mac, but there are many cross platform members here.

Brent

On Jun 16, 2013, at 7:39 AM, Carol Corley wrote:

Yes, it is a backup drive from an older PC that died. And we tried to hook it up to 3 other computers without being able to access the hundreds of photos. We did get a few insignificant things off it. The only thing I could do would be to sacrifice one older PC and hook it up to back up.
I may contact the makers of the Book drive to see if they have any suggestions. All I want off it are the photos.
Carol

[Non-text portions of this message have been removed]

Sun Jun 16, 2013 11:40 am (PDT) . Posted by:

"N.A. Nada"

P.S. The suspected manufacturer has about a dozen models, so please be specific about which one you have. I can't see yours from here.

On Jun 16, 2013, at 7:39 AM, Carol Corley wrote:

Yes, it is a backup drive from an older PC that died. And we tried to hook it up to 3 other computers without being able to access the hundreds of photos. We did get a few insignificant things off it. The only thing I could do would be to sacrifice one older PC and hook it up to back up.
I may contact the makers of the Book drive to see if they have any suggestions. All I want off it are the photos.
Carol

[Non-text portions of this message have been removed]

Sun Jun 16, 2013 11:58 am (PDT) . Posted by:

"N.A. Nada"

Assuming that the external drive you are having problems accessing is one of a dozen WD My Book drives, formatted for Window, and probably encrypted by WD SmartWare.

I went to the WD knowledge base, but without the model number, it will not let me in. I suggest that either you try the Kb or call WD for assistance. They have a general support number that is available 7 days a week.

Good luck,

Brent

On Jun 16, 2013, at 7:39 AM, Carol Corley wrote:

Yes, it is a backup drive from an older PC that died. And we tried to hook it up to 3 other computers without being able to access the hundreds of photos. We did get a few insignificant things off it. The only thing I could do would be to sacrifice one older PC and hook it up to back up.
I may contact the makers of the Book drive to see if they have any suggestions. All I want off it are the photos.
Carol

[Non-text portions of this message have been removed]

Sun Jun 16, 2013 4:45 pm (PDT) . Posted by:

"Jim Saklad" jimdoc01

> Assuming that the external drive you are having problems accessing is one of a dozen WD My Book drives, formatted for Window, and probably encrypted by WD SmartWare.
>
> I went to the WD knowledge base, but without the model number, it will not let me in. I suggest that either you try the Kb or call WD for assistance. They have a general support number that is available 7 days a week.
>
> Brent

From what Carol wrote earlier:
> See, the Book drive was used on a Windows XP, now deceased (RIP). It is encrypted, and it has hundreds of photos on it that I can't get off. Neither can Staples techs. So useless to me. The Mac doesn't read the drive, either.

The data is encrypted, and there is a real possibility that without the original PC, that data is not decryptable ("toast").

I suppose the manufacturer might be able to help, but I wouldn't count on it.
Apple states that if you encrypt using Apple's Filevault, and lose the password, they (Apple) would not be able to help.

--
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Jim Saklad mailto:jimdoc@icloud.com

Sun Jun 16, 2013 9:09 pm (PDT) . Posted by:

"N.A. Nada"

Yes, it could be coded to the MAC of the original, but hopefully it is coded to a password. If it is coded to a password, hopefully, Ellen can remember where she kept it.

But that is why I was trying to access the WD knowledge base, to learn more about the encryption. I'm sure that Ellen is not the first one to be in this boat.

Brent

On Jun 16, 2013, at 4:45 PM, Jim Saklad wrote:

> Assuming that the external drive you are having problems accessing is one of a dozen WD My Book drives, formatted for Window, and probably encrypted by WD SmartWare.
>
> I went to the WD knowledge base, but without the model number, it will not let me in. I suggest that either you try the Kb or call WD for assistance. They have a general support number that is available 7 days a week.
>
> Brent

From what Carol wrote earlier:
> See, the Book drive was used on a Windows XP, now deceased (RIP). It is encrypted, and it has hundreds of photos on it that I can't get off. Neither can Staples techs. So useless to me. The Mac doesn't read the drive, either.

The data is encrypted, and there is a real possibility that without the original PC, that data is not decryptable ("toast").

I suppose the manufacturer might be able to help, but I wouldn't count on it.
Apple states that if you encrypt using Apple's Filevault, and lose the password, they (Apple) would not be able to help.

--
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Jim Saklad mailto:jimdoc@icloud.com

[Non-text portions of this message have been removed]

Sun Jun 16, 2013 10:55 am (PDT) . Posted by:

"Dolores Desideri" djdesideri

Thanks Jim. I know I don't want a battery pack case. That is why the New
Trent appealed to me. Where have you seen it at a good price? I've just
looked at Amazon.

[Non-text portions of this message have been removed]

Sun Jun 16, 2013 4:49 pm (PDT) . Posted by:

"HAL9000" jrswebhome

27" iMac, 3.06 GHz Intel Core 2 Duo, 12gig RAM, OSX10.8.4, 1 TBHD, Comcast

Ran an older version of "namebench&quot; today. I tried to insert the suggested fastest addresses, but received an error message that my Subnet Mask was incorrect.

So I downloaded the latest "namebench&quot;.

The latest "namebench&quot; told me that Network/Configuring IPv4, using DCHP, were the fastest addresses I needed.

My Stupid Question, in System Preferences/Network:

I think the IP address is my computers address for talking to other computers, right?
What is a Subnet Mask address & where is the Router address mentioned? What Router? Do I have an internal computer Router?
Why did the older version of namebench find an incorrect Subnet Mask address?

Sun Jun 16, 2013 5:09 pm (PDT) . Posted by:

"Bill Boulware" boulware0224

The router is what manages your internet connection from the ISP to your
computers it can also double as a cable (or other provider) modem if they
require it. IE if your internet comes in via Coax cable you will have a
modem that likely has a router built in. If you have DSL you will also
have a modem and/or router possibly combined. FiOS can function with or
without a router if you know how to configure it but they will always
install one as your computer can be easily hacked if there is nothing
'guarding&#39; the internet traffic in or out.

The DNS server should either bet set your rrouters IP address (usually
192.168.1.1 for most routers) or to your ISPs (this varies by ISP and
region) - if you like you can use Google's DNS servers of 8.8.8.8 and
8.8.4.4.

As far as the subnet mask that defines your network on the master network -
most of the time this is 255.255.255.0 or 255.255.255.252 or
255.255.255.255.

The router will get your "overall" IP from your ISP and then create a
"network" giving itself an IP of (again usually) 192.168.1.1 and then each
machine on your network is assigned an IP either by your router (DHCP) or
by you (STATIC) usually starting with 192.168.1.2 and going up to
192.168.1.254 - personally I prefer to set all of my machines to STATIC ips
so I can remotely access them using VNC/VPN/RDP clients but with so many
devices using IP addresses now it is getting more and more difficult to do
this - I even have a Google Spreadsheet listing each device, its IP Address
and its function.

On Sun, Jun 16, 2013 at 7:49 PM, HAL9000 <jrswebhome@yahoo.com> wrote:

> **
>
>
> 27" iMac, 3.06 GHz Intel Core 2 Duo, 12gig RAM, OSX10.8.4, 1 TBHD, Comcast
>
> Ran an older version of "namebench&quot; today. I tried to insert the suggested
> fastest addresses, but received an error message that my Subnet Mask was
> incorrect.
>
> So I downloaded the latest "namebench&quot;.
>
> The latest "namebench&quot; told me that Network/Configuring IPv4, using DCHP,
> were the fastest addresses I needed.
>
> My Stupid Question, in System Preferences/Network:
>
> I think the IP address is my computers address for talking to other
> computers, right?
> What is a Subnet Mask address & where is the Router address mentioned?
> What Router? Do I have an internal computer Router?
> Why did the older version of namebench find an incorrect Subnet Mask
> address?
>
>
>

[Non-text portions of this message have been removed]

Sun Jun 16, 2013 5:49 pm (PDT) . Posted by:

"Denver Dan" denverdan22180

Howdy.

Well, on the IP address, yes and no. To start the answer with a bang.

The IP address is listed in System Preferences > Network panel.

If you connect by either Ethernet (wired) or WiFi (wireless), you
should see

IP Address
Subnet Mask
Router
DNS Server
Search Domains

If you see an IP Address of 168.x.x.x instead of 192.168.1.xx, this
usually indicates that something is wrong somewhere.

The normal IP address that will be assigned almost always starts with
192.168.x.x

My MacPro's IP address right now is: 192.168.1.11.

I have a number of networked/Internet accessible devices that use about
15 or 25 IP addresses.

You may see the acronym DHCP. This means that your computer is
requesting a "dynamic" IP address, in other words, the next available
IP address that the router has to hand out. A "static" IP address is
sometimes needed which means that the computer or printer or device
would ALWAYS have the same IP address but this "static" or unchanging
IP address will still have to come from that same pool of addresses
embedded in the router.

The 192 range is a special one reserved for private networks such as
yours and mine.

Usually the internet Router/Modem itself will have the IP address
192.168.1.1 but this is not always the case.

The Router has a pool of IP addresses that it will automatically hand
out as your computer(s), network printers, and other gadgets are turned
on and/or booted up.

Many inexpensive routers will have a pool range of 192.168.1.1 to
192.168.1.50.

In other words, it has 50 IP addresses (with the first one reserved for
the router itself).

A more expensive router might have 250 IP addresses embedded.

The Router is a bit like an almost instantaneous language translator.
It translates these IP addresses to some other address and does it
automatically.

In almost all cases with a private network the Subnet Mask will be
identical for millions of internet users.

It should be:

255.255.255.0

Good luck!

Denver Dan

On Sun, 16 Jun 2013 23:49:02 +0000, HAL9000 wrote:
> 27" iMac, 3.06 GHz Intel Core 2 Duo, 12gig RAM, OSX10.8.4, 1 TBHD, Comcast
>
> Ran an older version of "namebench&quot; today. I tried to insert the
> suggested fastest addresses, but received an error message that my
> Subnet Mask was incorrect.
>
> So I downloaded the latest "namebench&quot;.
>
> The latest "namebench&quot; told me that Network/Configuring IPv4, using
> DCHP, were the fastest addresses I needed.
>
> My Stupid Question, in System Preferences/Network:
>
> I think the IP address is my computers address for talking to other
> computers, right?
> What is a Subnet Mask address & where is the Router address
> mentioned? What Router? Do I have an internal computer Router?
> Why did the older version of namebench find an incorrect Subnet Mask
> address?

Sun Jun 16, 2013 5:55 pm (PDT) . Posted by:

"HAL9000" jrswebhome

Bill and Dan, you guy's are great. I will have to read and re-read to absorb. I've seen explanations before, but my mind glazes over, so appreciate your responses. John R

--- In macsupportcentral@yahoogroups.com, "HAL9000" <jrswebhome@...> wrote:
>
> 27" iMac, 3.06 GHz Intel Core 2 Duo, 12gig RAM, OSX10.8.4, 1 TBHD, Comcast
>
> Ran an older version of "namebench&quot; today. I tried to insert the suggested fastest addresses, but received an error message that my Subnet Mask was incorrect.
>
> So I downloaded the latest "namebench&quot;.
>
> The latest "namebench&quot; told me that Network/Configuring IPv4, using DCHP, were the fastest addresses I needed.
>
> My Stupid Question, in System Preferences/Network:
>
> I think the IP address is my computers address for talking to other computers, right?
> What is a Subnet Mask address & where is the Router address mentioned? What Router? Do I have an internal computer Router?
> Why did the older version of namebench find an incorrect Subnet Mask address?
>

Mon Jun 17, 2013 4:59 am (PDT) . Posted by:

"Otto Nikolaus" nikyzf

Something not mentioned by Bill or Dan is that you can set your DNS (Domain
Name System) addresses on your computer or on your router, If you do it on
your computer, they apply to that computer only; if you do it on the
router, they apply to all computers on your network and will show as
"greyed out" in System Preferences > Network > Ethernet/Wi-Fi > Advanced >
DNS.

You will almost certainly find that your DNS addresses (there are usually
2: primary and secondary) have been set on on the router, the router having
obtained them from your ISP, and that is where I suggest you set your
chosen ones.

I have our DNS addresses set in the router to
208.67.222.222
208.67.220.220
These are provided by OpenDNS and provide extra features such as phishing
protection.

You might find that the fastest DNS services vary from day to day and it is
unlikely that you will notice any difference between the top few anyway.

Let us know if you want to know more about TCP/IP networking. :)

Otto

On 17 June 2013 01:55, HAL9000 <jrswebhome@yahoo.com> wrote:

> Bill and Dan, you guy's are great. I will have to read and re-read to
> absorb. I've seen explanations before, but my mind glazes over, so
> appreciate your responses. John R
>

[Non-text portions of this message have been removed]

GROUP FOOTER MESSAGE