11 New Messages
Digest #9648
Messages
Wed Jul 10, 2013 1:13 pm (PDT) . Posted by:
"missladybee" missladybee
I removed Norton Utilities this morning. It had originally been moved over from my 2007 iMac when I set up the new 2012 iMac in December. It has been on the computer ever since.
Endicia is a shipping label program. I print labels daily. Even so, I did remove it from my startup items. All that is left at this point is:
PseudoAnacron
MenuCalendarClock iCal
Dropbox
Printer Pro Desktop
I called AppleCare yesterday afternoon and they had me go into Recovery Mode and download the Mt. Lion into a newly created Testing HD partition in Disk Utilities. This morning, after I got the new Mt. Lion OS set up I restarted. Everything worked right away even though the computer had been running all night, which is unusual because the frozen cursor problem always occurs after the computer has been on for a while. Thing is the computer wasn't being used, it was just on. Evidently being on and not being used or being on and used makes a difference.
Restarted holding down option key so I could restart in my original Macintosh HD partition and everything worked right away, a surprise again. Half an hour later and after removing Norton Utilities, I restarted in the Testing HD partition. Desktop came up right away, but I got the beach ball instead of the cursor and it didn't function. Had to wait 8 minutes so I could do a regular restart. Next restart got cursor which moved but didn't function.
Restarted in Testing HD partition, desktop came up right away but the cursor was frozen in lefthand corner for the usual 8 minutes. Waited again so I could do a regular restart.
Restarted in original Macintosh HD Partition. Desktop screen up right away but no cursor or beach ball this time. 8 minutes later cursor appeared and was working.
Please note, I did not force quite on any of these restarts.
By installing Mt. Lion in the Testing Partition, AppleCare wanted to find out if it was a software problem or a hardware problem. I'm waiting for them to call back, but since the problem happens in both the Macintosh HD partition and the Testing HD partition, it appears to be a hardware problem.
Barbara
--- In macsupportcentral@yahoogroups.com , "N.A. Nada" <whodo678@...> wrote:
>
> You keep mentioning your slow restart times, well that happens when it is not properly shut down, like a force shutdown after a freeze. And that is how I got sidetracked on to start up times.
>
> But this did shed some light onto the problem.
>
> What Norton product are you using? The last two items in your login item list are for a Norton product, probably an AV app. That is most likely why your computer is freezing. It is also probably why you have an 8 minute delay in the use of your keyboard and cursor.
>
> Please answer this, relative to when you installed Norton, when did your freezes start, before or after? <---- ********
>
> Most Mac users have avoided Norton products since the early 90's, because it is the AV software most likely to interfere with your Mac. And I don't care that that is the one that is offered by most ISP's, they don't have to deal with the problems directly and most of their IT staff is Windows oriented.
>
> My suggestion is to get rid of it. If you want an AV app, find another, almost any other. Sophos sometimes causes noticeable slowdowns, but I have not heard of freezes with it.
>
> If you want an in depth review of various AV software out there and their effectiveness, go to http://www.thesafemac.com/ , but be ready to have your sox scared off you. Don't let it scare you. The site is all about malware, and is not intended for the average user. It is not a puff-piece review site you see elsewhere. It is intended more for the power user that codes, and digs deep. It is pretty much over my head.
>
> If I did not sometime share docs with Windows users, mostly from work, I would probably not have any AV software on my Mac. I have ClamxAV for the Mac side, and MS Security Essentials installed in the BootCamp partition.
>
> As far as removing items from your list, if Endicia is not a printer "monitor/awareness" component I would remove it, if start up speed is your concern. How often do you print postage?
>
> Again, if start up speed is a concern, I would only have the background apps, or "monitor/awareness" components on the list, like PseudoAnacron, MenuCalendarClock iCal and Printer Pro Desktop. Any app that requires direct user involvement, unless it is used first thing every time the computer is usedI would remove from the list, like Fetch, Mail, Safari, and maybe Dropbox. (I don't use it, not certain what the app does.) If start up speed is not an issue, then ignore this paragraph.
>
> I will bet you a dollar to a donut, that if you get rid of the Norton software, you will stop having freezes.
>
> Brent
>
>
> On Jul 9, 2013, at 9:47 AM, missladybee wrote:
>
> Hi Brent,
>
> Thank you for all the information you provided, I really appreciate your help. Here is what I have for my Login Items.
>
> Fetch
> Mail
> Safari
> Endicia
> PseudoAnacron
> MenuCalendarClock iCal
> Dropbox
> Printer Pro Desktop
> ScanNotification (All Users)
> SymSecondaryLaunch (All
>
> Thing is y computer starts up quickly in the morning and everything works right away, so I don't believe it is a problem of too many apps or login items. I will remove the first four on the login list, but I don't think startup is my problem, it's the frozen cursor and keyboard after a restart.
>
> When I startup first thing every morning, everything comes up quickly and works right away. My problem happens if I RESTART during the day. I can see all my apps opening on the desktop very soon after the restart, it's just that the cursor (mouse Bluetooth or USB) and keyboard do not function. Everything stays frozen in place for at least 8 minutes.
>
> I first noticed this problem after I did a System Update. The computer automatically restarted, came up fairly quickly, but the cursor remained frozen like I explained above. I have never run into the problem with any other computers I have ever owned, that's why I believe this is not normal behavior.
>
> Barbara
>
> --- In macsupportcentral@yahoogroups.com , "N.A. Nada" <whodo678@> wrote:
> >
> > Barbara,
> >
> > You will have a long, slow start up any time:
> >
> > - the Mac is improperly shut down, like holding the power button,
> > - you start with Option, Command, P & R held down,
> > - you start in Safe Mode,
> > (Hell, booting into Safe Mode takes almost 10 to 12 minutes on mine, because it is checking a lot of things before it completes the start up.)
> > - do a major upgrade of OS or app,
> > - possible after you use another boot drive,
> > - and anytime the Mac needs to sort things out before it turns over things to the user.
> >
> > Short start ups are only if you start to the same boot drive after, a proper shut down. BTW your Mac runs a diagnostics _every_ time it boots up.
> >
> > My regular routine to start my Mac is to press the power button and go make some coffee. Come back, enter my password, and do something else. Then start using my Mac. And that is after shutting it down properly.
> >
> > In the restart, after the Option, Command, P & R key are held down, the Mac did not go to sleep, that is part of the start up.
> >
> > Your regular start-ups might be shorter if you have a SSD as a boot drive or a Fusion drive, but a HD takes time. And all times are relative. Relative to your hardware, your apps, your set up, and how the Mac was last shut down. The more apps you have on your computer, any computer, the longer it takes to boot up. It has to check all the stuff the other apps have installed here and there. You're is relatively new, but how many apps have you installed on it. Closer to ten or closer to a hundred? And how CPU intense is each one? How big a library does each keep and access?
> >
> >
> > So what are those 10 login items? Let's see if we can speed up the start up a little for you? My list is:
> >
> > Airport Base Station Agent
> > Stickies
> > Activity Monitor (I always have the CPU History window open to alert me to "things".
> > Hardware Monitor (To watch for overheating.)
> > SpeechSnythesisServer (I could turn this off.)
> > CopyPast Pro
> > Studio TVR Timer (I could get rid of this.)
> > SMARTReporter (To help monitor the HD health.)
> > DDAssist (I use a Drobo.)
> > SurplusMeterAgent (To monitor my monthly data usage, to save historical usage for future comparison.)
> > ClamXavSentry (I leave this running in the background.)
> >
> >
> > The items on this list delays when I can start working by about 90 to 120 seconds. Seems longer, but it probably is shorter. You will notice that I do not have any email app or browser in the list, even though they get opened every day. They just slow down the start up. Mail.app takes I guess another 60 to 120 seconds to open and get my mail before it will allow me to use it. The various browsers I use take varying amounts of time to be useable. When I open Bento, it takes closer to 3 minutes to open its library databases. And I have only about a dozen that I have created and they are not all that big.
> >
> > Sometimes I just need to boot my Mac and get a piece of info, and so I want to limit what it opens that will delay when I can start working. And every app you add to in Login Items or that Restore reopens, slows when you can use the Mac.
> >
> > If you had PhotoShop or iPhoto in your login items with a large photo library, then you would have to what a relative long time to gain access to your Mac.
> >
> > So to borrow a phrase, "What's on your list?". (From a local grocery chain.)
> >
> > I don't ask questions just to hear myself type. SO, what are the items on your list of Login Items?
> >
> > Believe it or not, I really am trying to help. And sometime that is to just remind us of the basics, and sometimes it is to adjust expectations. But usually it is to help us get the most out of what we already have.
> >
> > Brent
> >
> >
> > On Jul 8, 2013, at 2:54 PM, missladybee wrote:
> >
> > No the keyboard does not work when this happens. I tried the keystrokes you mentioned and they do not work when the cursor is frozen at startup. This method didn't work with either Apple or my other keyboard. Pressing and holding the power button works.
> >
> > Unplugged
> > Pressed power button 2x's
> > Plugged back in
> > Waited 10 seconds
> > Restarted
> > Cursor frozen in place even though programs launched I could do nothing with them
> >
> > Repeated but at restart held down the Option, Command, P & R
> > Chimed 2x's
> > Released
> > Instead of a cursor it was briefly a spinning beach ball. Then the beach ball quit spinning and stayed that way but I could move it around. During this time nothing worked.
> >
> >
> > 5 minuted later the computer went to sleep. Power Computer sleep and Display sleep are set at NEVER, UPS Computer sleep is set at 10 min Display sleep at 2 min;.
> >
> > 3 minutes later it woke on it's own and the cursor was back and working.
> >
> > In all it took 8 minutes for the cursor to start working again.
> >
> > I have 10 Login Items listed in Users & Groups.
> >
> > Tried Safe Mode. When the login screen came up I was unable to type in the password because the cursor was frozen and keyboard did not work. This made me think it was the keyboard since I don't us an Apple keyboard. I connected up the Apple keyboard but problem stayed the same.
> >
> > Every time the cursor freezes like this it takes EXACTLY the same amount of time to start working … 8 minutes. Plus this only happens when after the computer has been on for a while and then is restarted. It has NEVER happens when the computer is turned off and then restarted a few hours later.
> >
> > Any other suggestions?
> >
> > Barbara
> >
> > [Non-text portions of this message have been removed]
> >
>
>
>
>
>
> [Non-text portions of this message have been removed]
>
Endicia is a shipping label program. I print labels daily. Even so, I did remove it from my startup items. All that is left at this point is:
PseudoAnacron
MenuCalendarClock iCal
Dropbox
Printer Pro Desktop
I called AppleCare yesterday afternoon and they had me go into Recovery Mode and download the Mt. Lion into a newly created Testing HD partition in Disk Utilities. This morning, after I got the new Mt. Lion OS set up I restarted. Everything worked right away even though the computer had been running all night, which is unusual because the frozen cursor problem always occurs after the computer has been on for a while. Thing is the computer wasn't being used, it was just on. Evidently being on and not being used or being on and used makes a difference.
Restarted holding down option key so I could restart in my original Macintosh HD partition and everything worked right away, a surprise again. Half an hour later and after removing Norton Utilities, I restarted in the Testing HD partition. Desktop came up right away, but I got the beach ball instead of the cursor and it didn't function. Had to wait 8 minutes so I could do a regular restart. Next restart got cursor which moved but didn't function.
Restarted in Testing HD partition, desktop came up right away but the cursor was frozen in lefthand corner for the usual 8 minutes. Waited again so I could do a regular restart.
Restarted in original Macintosh HD Partition. Desktop screen up right away but no cursor or beach ball this time. 8 minutes later cursor appeared and was working.
Please note, I did not force quite on any of these restarts.
By installing Mt. Lion in the Testing Partition, AppleCare wanted to find out if it was a software problem or a hardware problem. I'm waiting for them to call back, but since the problem happens in both the Macintosh HD partition and the Testing HD partition, it appears to be a hardware problem.
Barbara
--- In macsupportcentral@
>
> You keep mentioning your slow restart times, well that happens when it is not properly shut down, like a force shutdown after a freeze. And that is how I got sidetracked on to start up times.
>
> But this did shed some light onto the problem.
>
> What Norton product are you using? The last two items in your login item list are for a Norton product, probably an AV app. That is most likely why your computer is freezing. It is also probably why you have an 8 minute delay in the use of your keyboard and cursor.
>
> Please answer this, relative to when you installed Norton, when did your freezes start, before or after? <---- ********
>
> Most Mac users have avoided Norton products since the early 90's, because it is the AV software most likely to interfere with your Mac. And I don't care that that is the one that is offered by most ISP's, they don't have to deal with the problems directly and most of their IT staff is Windows oriented.
>
> My suggestion is to get rid of it. If you want an AV app, find another, almost any other. Sophos sometimes causes noticeable slowdowns, but I have not heard of freezes with it.
>
> If you want an in depth review of various AV software out there and their effectiveness, go to http://www.thesafem
>
> If I did not sometime share docs with Windows users, mostly from work, I would probably not have any AV software on my Mac. I have ClamxAV for the Mac side, and MS Security Essentials installed in the BootCamp partition.
>
> As far as removing items from your list, if Endicia is not a printer "monitor/
>
> Again, if start up speed is a concern, I would only have the background apps, or "monitor/
>
> I will bet you a dollar to a donut, that if you get rid of the Norton software, you will stop having freezes.
>
> Brent
>
>
> On Jul 9, 2013, at 9:47 AM, missladybee wrote:
>
> Hi Brent,
>
> Thank you for all the information you provided, I really appreciate your help. Here is what I have for my Login Items.
>
> Fetch
> Safari
> Endicia
> PseudoAnacron
> MenuCalendarClock iCal
> Dropbox
> Printer Pro Desktop
> ScanNotification (All Users)
> SymSecondaryLaunch (All
>
> Thing is y computer starts up quickly in the morning and everything works right away, so I don't believe it is a problem of too many apps or login items. I will remove the first four on the login list, but I don't think startup is my problem, it's the frozen cursor and keyboard after a restart.
>
> When I startup first thing every morning, everything comes up quickly and works right away. My problem happens if I RESTART during the day. I can see all my apps opening on the desktop very soon after the restart, it's just that the cursor (mouse Bluetooth or USB) and keyboard do not function. Everything stays frozen in place for at least 8 minutes.
>
> I first noticed this problem after I did a System Update. The computer automatically restarted, came up fairly quickly, but the cursor remained frozen like I explained above. I have never run into the problem with any other computers I have ever owned, that's why I believe this is not normal behavior.
>
> Barbara
>
> --- In macsupportcentral@
> >
> > Barbara,
> >
> > You will have a long, slow start up any time:
> >
> > - the Mac is improperly shut down, like holding the power button,
> > - you start with Option, Command, P & R held down,
> > - you start in Safe Mode,
> > (Hell, booting into Safe Mode takes almost 10 to 12 minutes on mine, because it is checking a lot of things before it completes the start up.)
> > - do a major upgrade of OS or app,
> > - possible after you use another boot drive,
> > - and anytime the Mac needs to sort things out before it turns over things to the user.
> >
> > Short start ups are only if you start to the same boot drive after, a proper shut down. BTW your Mac runs a diagnostics _every_ time it boots up.
> >
> > My regular routine to start my Mac is to press the power button and go make some coffee. Come back, enter my password, and do something else. Then start using my Mac. And that is after shutting it down properly.
> >
> > In the restart, after the Option, Command, P & R key are held down, the Mac did not go to sleep, that is part of the start up.
> >
> > Your regular start-ups might be shorter if you have a SSD as a boot drive or a Fusion drive, but a HD takes time. And all times are relative. Relative to your hardware, your apps, your set up, and how the Mac was last shut down. The more apps you have on your computer, any computer, the longer it takes to boot up. It has to check all the stuff the other apps have installed here and there. You're is relatively new, but how many apps have you installed on it. Closer to ten or closer to a hundred? And how CPU intense is each one? How big a library does each keep and access?
> >
> >
> > So what are those 10 login items? Let's see if we can speed up the start up a little for you? My list is:
> >
> > Airport Base Station Agent
> > Stickies
> > Activity Monitor (I always have the CPU History window open to alert me to "things"
> > Hardware Monitor (To watch for overheating.
> > SpeechSnythesisServ
> > CopyPast Pro
> > Studio TVR Timer (I could get rid of this.)
> > SMARTReporter (To help monitor the HD health.)
> > DDAssist (I use a Drobo.)
> > SurplusMeterAgent (To monitor my monthly data usage, to save historical usage for future comparison.)
> > ClamXavSentry (I leave this running in the background.)
> >
> >
> > The items on this list delays when I can start working by about 90 to 120 seconds. Seems longer, but it probably is shorter. You will notice that I do not have any email app or browser in the list, even though they get opened every day. They just slow down the start up. Mail.app takes I guess another 60 to 120 seconds to open and get my mail before it will allow me to use it. The various browsers I use take varying amounts of time to be useable. When I open Bento, it takes closer to 3 minutes to open its library databases. And I have only about a dozen that I have created and they are not all that big.
> >
> > Sometimes I just need to boot my Mac and get a piece of info, and so I want to limit what it opens that will delay when I can start working. And every app you add to in Login Items or that Restore reopens, slows when you can use the Mac.
> >
> > If you had PhotoShop or iPhoto in your login items with a large photo library, then you would have to what a relative long time to gain access to your Mac.
> >
> > So to borrow a phrase, "What&#
> >
> > I don't ask questions just to hear myself type. SO, what are the items on your list of Login Items?
> >
> > Believe it or not, I really am trying to help. And sometime that is to just remind us of the basics, and sometimes it is to adjust expectations. But usually it is to help us get the most out of what we already have.
> >
> > Brent
> >
> >
> > On Jul 8, 2013, at 2:54 PM, missladybee wrote:
> >
> > No the keyboard does not work when this happens. I tried the keystrokes you mentioned and they do not work when the cursor is frozen at startup. This method didn't work with either Apple or my other keyboard. Pressing and holding the power button works.
> >
> > Unplugged
> > Pressed power button 2x's
> > Plugged back in
> > Waited 10 seconds
> > Restarted
> > Cursor frozen in place even though programs launched I could do nothing with them
> >
> > Repeated but at restart held down the Option, Command, P & R
> > Chimed 2x's
> > Released
> > Instead of a cursor it was briefly a spinning beach ball. Then the beach ball quit spinning and stayed that way but I could move it around. During this time nothing worked.
> >
> >
> > 5 minuted later the computer went to sleep. Power Computer sleep and Display sleep are set at NEVER, UPS Computer sleep is set at 10 min Display sleep at 2 min;.
> >
> > 3 minutes later it woke on it's own and the cursor was back and working.
> >
> > In all it took 8 minutes for the cursor to start working again.
> >
> > I have 10 Login Items listed in Users & Groups.
> >
> > Tried Safe Mode. When the login screen came up I was unable to type in the password because the cursor was frozen and keyboard did not work. This made me think it was the keyboard since I don't us an Apple keyboard. I connected up the Apple keyboard but problem stayed the same.
> >
> > Every time the cursor freezes like this it takes EXACTLY the same amount of time to start working … 8 minutes. Plus this only happens when after the computer has been on for a while and then is restarted. It has NEVER happens when the computer is turned off and then restarted a few hours later.
> >
> > Any other suggestions?
> >
> > Barbara
> >
> > [Non-text portions of this message have been removed]
> >
>
>
>
>
>
> [Non-text portions of this message have been removed]
>
Wed Jul 10, 2013 5:49 pm (PDT) . Posted by:
"N.A. Nada"
Barbara,
If you are troubleshooting, then do one thing at a time and then check how it worked. If you do multiple things, then you can not narrow the problem down. If you are working with AppleCare, THEN STOP FOLLOWING MY INSTRUCTIONS, but do tell them the answers to my questions.
And again, I ask questions so I can get answers, not to hear myself type. I am not having a power trip, I am trying to narrow down the problem. If you do multiple things at once, I can not narrow it down. If I were Apple and I had a third party, like me, advising the customer, you, to do some things, I would get very frustrated. Apple is the one that ultimately has to try to fix it for you, but if I uncover some info like you were using Norton, Apple will want to know to get you fixed faster. Not telling then is like telling your doctor over the phone, "Doc, I have this terrible pain in my chest." and not telling the Doc, you were in a bad auto accident, and it is the bruise from the shoulder strap. The doc may think you're having a heart attack.
Please answer my questions, but also keep AppleCare informed as to the answers, also. Give them my questions, and your answers.
*** What version of Norton Utilities were you using?
*** Is it _actually_ Norton Utilities or another of their products? <--- This is an important question. *****
*** How did you remove Norton Utilities, just delete it, with Norton's uninstall app, or with a third party app?
*** What was the last version of OS X you had on your 2007 iMac, before you migrated to your 2012?
*** Are you and AppleCare going to talk again, or are you done with AppleCare for now?
Until AppleCare is done with you, do not do what I might suggest, other than answer questions. Let Apple direct you for now, but tell them about Norton. *****
If it is in fact Norton Utilities, then you need to read the Wikipedia page, since I can not find this info on the norton.com site:
http://en.wikipedia.org/wiki/Norton_Utilities#End_of_life
Basically, "In 2004, Symantec confirmed it had stopped developing Norton Utilities for Macintosh and Norton SystemWorks for Macintosh, and concentrate its efforts solely on Internet security products for the Mac.", and "8.0.2 added support of G5 model Macintosh released before December 2004, 1.25 GHz eMac, and various Mac G4 notebooks. However, some tools may present errors when running Mac OS X 10.4."
Since you migrated Norton Utilities over from your 2007 iMac to your 2012 iMac, I am guessing you always had these freezes on your 2012 iMac, since the original OS that comes with it is 10.8.2.
In regards to your "Please note", if you are speaking of the 8 minutes, refer back to the list of reasons I gave about why you might encounter a long restart or start up time. One of which was changing which drive you are booting from.
Also it may just be voodoo, but when fixing things, I do not use restart, I shut down, wait a moment, and then do a start.
I should have phrased that bet as, if you properly remove Norton... Since the last update to Norton Utilities was around 2004, it probably needs Rosetta and that is the freeze or hang. A scheduled Norton operation tries to start up and can not, because 10.8.2 can not use Rosetta.
Let me guess the 2007 was running 10.6, right?
You might not be able to use a Norton uninstall app, if it needs Rosetta.
Remember, one thing at a time, and listen to Apple over me.
Brent
On Jul 10, 2013, at 1:13 PM, missladybee wrote:
I removed Norton Utilities this morning. It had originally been moved over from my 2007 iMac when I set up the new 2012 iMac in December. It has been on the computer ever since.
Endicia is a shipping label program. I print labels daily. Even so, I did remove it from my startup items. All that is left at this point is:
PseudoAnacron
MenuCalendarClock iCal
Dropbox
Printer Pro Desktop
I called AppleCare yesterday afternoon and they had me go into Recovery Mode and download the Mt. Lion into a newly created Testing HD partition in Disk Utilities. This morning, after I got the new Mt. Lion OS set up I restarted. Everything worked right away even though the computer had been running all night, which is unusual because the frozen cursor problem always occurs after the computer has been on for a while. Thing is the computer wasn't being used, it was just on. Evidently being on and not being used or being on and used makes a difference.
Restarted holding down option key so I could restart in my original Macintosh HD partition and everything worked right away, a surprise again. Half an hour later and after removing Norton Utilities, I restarted in the Testing HD partition. Desktop came up right away, but I got the beach ball instead of the cursor and it didn't function. Had to wait 8 minutes so I could do a regular restart. Next restart got cursor which moved but didn't function.
Restarted in Testing HD partition, desktop came up right away but the cursor was frozen in lefthand corner for the usual 8 minutes. Waited again so I could do a regular restart.
Restarted in original Macintosh HD Partition. Desktop screen up right away but no cursor or beach ball this time. 8 minutes later cursor appeared and was working.
Please note, I did not force quite on any of these restarts.
By installing Mt. Lion in the Testing Partition, AppleCare wanted to find out if it was a software problem or a hardware problem. I'm waiting for them to call back, but since the problem happens in both the Macintosh HD partition and the Testing HD partition, it appears to be a hardware problem.
Barbara
[Non-text portions of this message have been removed]
If you are troubleshooting, then do one thing at a time and then check how it worked. If you do multiple things, then you can not narrow the problem down. If you are working with AppleCare, THEN STOP FOLLOWING MY INSTRUCTIONS, but do tell them the answers to my questions.
And again, I ask questions so I can get answers, not to hear myself type. I am not having a power trip, I am trying to narrow down the problem. If you do multiple things at once, I can not narrow it down. If I were Apple and I had a third party, like me, advising the customer, you, to do some things, I would get very frustrated. Apple is the one that ultimately has to try to fix it for you, but if I uncover some info like you were using Norton, Apple will want to know to get you fixed faster. Not telling then is like telling your doctor over the phone, "Doc, I have this terrible pain in my chest." and not telling the Doc, you were in a bad auto accident, and it is the bruise from the shoulder strap. The doc may think you're having a heart attack.
Please answer my questions, but also keep AppleCare informed as to the answers, also. Give them my questions, and your answers.
*** What version of Norton Utilities were you using?
*** Is it _actually_ Norton Utilities or another of their products? <--- This is an important question. *****
*** How did you remove Norton Utilities, just delete it, with Norton's uninstall app, or with a third party app?
*** What was the last version of OS X you had on your 2007 iMac, before you migrated to your 2012?
*** Are you and AppleCare going to talk again, or are you done with AppleCare for now?
Until AppleCare is done with you, do not do what I might suggest, other than answer questions. Let Apple direct you for now, but tell them about Norton. *****
If it is in fact Norton Utilities, then you need to read the Wikipedia page, since I can not find this info on the norton.com site:
http://en.wikipedia
Basically, "In 2004, Symantec confirmed it had stopped developing Norton Utilities for Macintosh and Norton SystemWorks for Macintosh, and concentrate its efforts solely on Internet security products for the Mac.", and "8.0.2 added support of G5 model Macintosh released before December 2004, 1.25 GHz eMac, and various Mac G4 notebooks. However, some tools may present errors when running Mac OS X 10.4."
Since you migrated Norton Utilities over from your 2007 iMac to your 2012 iMac, I am guessing you always had these freezes on your 2012 iMac, since the original OS that comes with it is 10.8.2.
In regards to your "Please note", if you are speaking of the 8 minutes, refer back to the list of reasons I gave about why you might encounter a long restart or start up time. One of which was changing which drive you are booting from.
Also it may just be voodoo, but when fixing things, I do not use restart, I shut down, wait a moment, and then do a start.
I should have phrased that bet as, if you properly remove Norton... Since the last update to Norton Utilities was around 2004, it probably needs Rosetta and that is the freeze or hang. A scheduled Norton operation tries to start up and can not, because 10.8.2 can not use Rosetta.
Let me guess the 2007 was running 10.6, right?
You might not be able to use a Norton uninstall app, if it needs Rosetta.
Remember, one thing at a time, and listen to Apple over me.
Brent
On Jul 10, 2013, at 1:13 PM, missladybee wrote:
I removed Norton Utilities this morning. It had originally been moved over from my 2007 iMac when I set up the new 2012 iMac in December. It has been on the computer ever since.
Endicia is a shipping label program. I print labels daily. Even so, I did remove it from my startup items. All that is left at this point is:
PseudoAnacron
MenuCalendarClock iCal
Dropbox
Printer Pro Desktop
I called AppleCare yesterday afternoon and they had me go into Recovery Mode and download the Mt. Lion into a newly created Testing HD partition in Disk Utilities. This morning, after I got the new Mt. Lion OS set up I restarted. Everything worked right away even though the computer had been running all night, which is unusual because the frozen cursor problem always occurs after the computer has been on for a while. Thing is the computer wasn't being used, it was just on. Evidently being on and not being used or being on and used makes a difference.
Restarted holding down option key so I could restart in my original Macintosh HD partition and everything worked right away, a surprise again. Half an hour later and after removing Norton Utilities, I restarted in the Testing HD partition. Desktop came up right away, but I got the beach ball instead of the cursor and it didn't function. Had to wait 8 minutes so I could do a regular restart. Next restart got cursor which moved but didn't function.
Restarted in Testing HD partition, desktop came up right away but the cursor was frozen in lefthand corner for the usual 8 minutes. Waited again so I could do a regular restart.
Restarted in original Macintosh HD Partition. Desktop screen up right away but no cursor or beach ball this time. 8 minutes later cursor appeared and was working.
Please note, I did not force quite on any of these restarts.
By installing Mt. Lion in the Testing Partition, AppleCare wanted to find out if it was a software problem or a hardware problem. I'm waiting for them to call back, but since the problem happens in both the Macintosh HD partition and the Testing HD partition, it appears to be a hardware problem.
Barbara
[Non-text portions of this message have been removed]
Wed Jul 10, 2013 2:40 pm (PDT) . Posted by:
"Dave C" davec2468
On Jul 9, 2013, at 4:11 PM, Jim Saklad wrote:
> I use the "Sessions"; extension in Safari.
I second this. It's a great extension.
Each time you open Safari a page opens up with each of the dates you opened Safari -- called sessions. Each of those sessions contains each page and tabs that were open at that time. You can restore entire sessions, or open any single page or tab, or delete sessions, pages & tabs from the sessions history.
http://dl.dropboxusercontent.com/u/8247646/sessions/index.html
While not stated explicitly, I presume the link titled "Download"; is for Safari 6 compatible version. A Safari 5 version is linked below on that page.
Cheers,
Dave
> I use the "Sessions"
I second this. It's a great extension.
Each time you open Safari a page opens up with each of the dates you opened Safari -- called sessions. Each of those sessions contains each page and tabs that were open at that time. You can restore entire sessions, or open any single page or tab, or delete sessions, pages & tabs from the sessions history.
http://dl.dropboxus
While not stated explicitly, I presume the link titled "Download"
Cheers,
Dave
Wed Jul 10, 2013 3:16 pm (PDT) . Posted by:
"Dave C" davec2468
> http://dl.dropboxusercontent.com/u/8247646/sessions/index.html
I just received this from the author of Sessions Extension:
"The version from the main Download link (Sessions version 1.3.0.2) is compatible with any version of Safari 5.1 or greater, on any OS. The older version linked below that on the page is compatible only with Safari 5.0.x."
FYI.
Cheers,
Dave
I just received this from the author of Sessions Extension:
"The version from the main Download link (Sessions version 1.3.0.2) is compatible with any version of Safari 5.1 or greater, on any OS. The older version linked below that on the page is compatible only with Safari 5.0.x."
FYI.
Cheers,
Dave
Wed Jul 10, 2013 4:37 pm (PDT) . Posted by:
"Tanya Metaksa" tanya.metaksa@att.net
I never knew that "Sessions"; existed. Thanks for the tip, Jim. I downloaded it and am using it.
Tanya
On Jul 9, 2013, at 4:11 PM, Jim Saklad <jimdoc@icloud.com > wrote:
> >> <Command><z>
> >
> > Yes, that should cancel the last command in any app, but for me, it works
> > for reinstating the last closed tab but not for the last closed window.
>
> I thought we were talking about the last closed tab(s).
> My mistake.
>
> I use the "Sessions"; extension in Safari.
>
> --
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> Jim Saklad mailto:jimdoc@icloud.com
>
>
[Non-text portions of this message have been removed]
Tanya
On Jul 9, 2013, at 4:11 PM, Jim Saklad <jimdoc@icloud.
> >> <Command>
> >
> > Yes, that should cancel the last command in any app, but for me, it works
> > for reinstating the last closed tab but not for the last closed window.
>
> I thought we were talking about the last closed tab(s).
> My mistake.
>
> I use the "Sessions"
>
> --
> ~~~~~~~~~~~~
> Jim Saklad mailto:jimdoc@icloud.
>
>
[Non-text portions of this message have been removed]
Wed Jul 10, 2013 4:48 pm (PDT) . Posted by:
"Richard Prokopchuk" wizardofaz2002
I just did an experiment. I had a couple windows open, and I "accidentally" on purpose closed one. Then I did the command+Z key combo and it came right back.
Rick
Rick
Thu Jul 11, 2013 12:39 am (PDT) . Posted by:
"Christopher Collins" cjc1959au
There is no such thing as "idiot proof" unfortunately.
The more "idiot proof" one makes things, the smarter the idiots seems to get at breaking them!
cjc
;)
The more "idiot proof" one makes things, the smarter the idiots seems to get at breaking them!
cjc
;)
Wed Jul 10, 2013 7:13 pm (PDT) . Posted by:
"halboye18" halboye18
All of a sudden I cannot get Youtube videos .... when I click on the link the message comes back saying, "Safari cannot access .... because the server dropped the connection."
Never happened before .... any ideas?
thanks in advance for your advice, hal
hal horwitz
hal.horwitz@comcast.net
Never happened before .... any ideas?
thanks in advance for your advice, hal
hal horwitz
hal.horwitz@
Wed Jul 10, 2013 8:46 pm (PDT) . Posted by:
"Pat Taylor" pat412255
Have you tried accessing the site with a different browser?
Sent from my iPad...î…
On Jul 10, 2013, at 8:13 PM, halboye18 <hal.horwitz@comcast.net > wrote:
> All of a sudden I cannot get Youtube videos .... when I click on the link the message comes back saying, "Safari cannot access .... because the server dropped the connection."
>
> Never happened before .... any ideas?
>
> thanks in advance for your advice, hal
>
> hal horwitz
>
> hal.horwitz@comcast.net
>
>
[Non-text portions of this message have been removed]
Sent from my iPad...î…
On Jul 10, 2013, at 8:13 PM, halboye18 <hal.horwitz@
> All of a sudden I cannot get Youtube videos .... when I click on the link the message comes back saying, "Safari cannot access .... because the server dropped the connection."
>
> Never happened before .... any ideas?
>
> thanks in advance for your advice, hal
>
> hal horwitz
>
> hal.horwitz@
>
>
[Non-text portions of this message have been removed]
Wed Jul 10, 2013 9:12 pm (PDT) . Posted by:
"halboye18" halboye18
So I downloaded Firefox, tried a Youtube link and got the following message:
"The connection to the server was reset while the page was loading."
What's next?
--- In macsupportcentral@yahoogroups.com , Pat Taylor <pat412@...> wrote:
>
> Have you tried accessing the site with a different browser?
>
> Sent from my iPad...î…
>
> On Jul 10, 2013, at 8:13 PM, halboye18 <hal.horwitz@...> wrote:
>
> > All of a sudden I cannot get Youtube videos .... when I click on the link the message comes back saying, "Safari cannot access .... because the server dropped the connection."
> >
> > Never happened before .... any ideas?
> >
> > thanks in advance for your advice, hal
> >
> > hal horwitz
> >
> > hal.horwitz@...
> >
> >
>
>
> [Non-text portions of this message have been removed]
>
"The connection to the server was reset while the page was loading."
What's next?
--- In macsupportcentral@
>
> Have you tried accessing the site with a different browser?
>
> Sent from my iPad...î…
>
> On Jul 10, 2013, at 8:13 PM, halboye18 <hal.horwitz@
>
> > All of a sudden I cannot get Youtube videos .... when I click on the link the message comes back saying, "Safari cannot access .... because the server dropped the connection."
> >
> > Never happened before .... any ideas?
> >
> > thanks in advance for your advice, hal
> >
> > hal horwitz
> >
> > hal.horwitz@
> >
> >
>
>
> [Non-text portions of this message have been removed]
>
Wed Jul 10, 2013 9:18 pm (PDT) . Posted by:
"Dave C" davec2468
On Jul 10, 2013, at 9:12 PM, halboye18 wrote:
> What's next?
Try Chrome browser.
I have the same issue with cnn.com and only Chrome works. Still trying to figure out why. But in the meantime Chrome does it...
Dave
> What's next?
Try Chrome browser.
I have the same issue with cnn.com and only Chrome works. Still trying to figure out why. But in the meantime Chrome does it...
Dave
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