15 New Messages
Digest #9656
3a
Can anyone infer what didn't work for me this morning with SSL? by "James Robertson" jamesrob328i
Messages
Wed Jul 17, 2013 7:06 am (PDT) . Posted by:
"Eric" emanmb
Thank you Otto that makes perfect sense and thank you for finding those links.
No I didn't look at any OS oriented issues or look into 6D RAW file compatibility with OS'es as I assumed that it would work w/10.6. I also assumed that I had done something amiss or had some setting incorrect, or some other thing and a compatibility issue never crossed my mind.
I hadn't updated as "it ain't broke" but this shows that 10.6 is nearing the end of it's useful life for me. I've access to 10.7 and 10.8 so I'll figure out which one will work the best for me, do one last backup of my boot drive, and update.
Thanks again!
Eric
--- In macsupportcentral@yahoogroups.com , Otto Nikolaus <otto.nikolaus@...> wrote:
>
> I suppose you've seen this?
> <http://support.apple.com/kb/HT3825 >
>
> That's dated Jun 2012 so perhaps Apple no longer provides RAW compatibility
> updates for 10.6?
>
> The 6D is listed for 10.7 and 10.8.
> <http://support.apple.com/kb/HT4757 >
> <http://support.apple.com/kb/HT5371 >
>
> I know you shouldn't have to, but perhaps updating to 10.8 might be your
> best bet?
>
> Otto
>
>
> On 17 July 2013 04:34, Eric <emanmb@...> wrote:
>
> > No takers, eh?
> >
> > As a follow-up I thought I'd mention that I read that deleting the
> > DS_STORE files via Onyx so I ran that but I still have generic RAW icons.
> >
> > Any other other suggestions?
> >
>
>
> [Non-text portions of this message have been removed]
>
No I didn't look at any OS oriented issues or look into 6D RAW file compatibility with OS'es as I assumed that it would work w/10.6. I also assumed that I had done something amiss or had some setting incorrect, or some other thing and a compatibility issue never crossed my mind.
I hadn't updated as "it ain't broke" but this shows that 10.6 is nearing the end of it's useful life for me. I've access to 10.7 and 10.8 so I'll figure out which one will work the best for me, do one last backup of my boot drive, and update.
Thanks again!
Eric
--- In macsupportcentral@
>
> I suppose you've seen this?
> <http://support.
>
> That's dated Jun 2012 so perhaps Apple no longer provides RAW compatibility
> updates for 10.6?
>
> The 6D is listed for 10.7 and 10.8.
> <http://support.
> <http://support.
>
> I know you shouldn'
> best bet?
>
> Otto
>
>
> On 17 July 2013 04:34, Eric <emanmb@.
>
> > No takers, eh?
> >
> > As a follow-up I thought I'd mention that I read that deleting the
> > DS_STORE files via Onyx so I ran that but I still have generic RAW icons.
> >
> > Any other other suggestions?
> >
>
>
> [Non-text portions of this message have been removed]
>
Wed Jul 17, 2013 7:38 am (PDT) . Posted by:
"Denver Dan" denverdan22180
Howdy.
A generic icon for any program can indicate, among other things, that
the program that created the file is not present on the computer. This
has been a visual indicator on Macintosh going back to 1984. The Mac
has done automatic pathing from document file to the latest version of
the program that created that file since 1984.
A DS_STORE file is an invisible file present in any folder. It
remembers information about the folder such as whether it's in List,
Icon, Column, or Cover Flow view, position and size on screen, etc. So
deleting it would have zero to do with document icons.
have you tried selecting one of the generic icon files, then using the
Get Info command, then in the Get Info dialog for that file checking
what it says should open the file in the Open with section?
I think that Adobe and Apple provide RAW updaters at a different pace
so the versions you see could easily be different.
However, if you can't see the preview display of the image contents,
then I suspect you should check with the Canon web site for any recent
Canon updates that should be installed.
You might even need to download and run a firmware updater.
Denver Dan
On Wed, 17 Jul 2013 03:34:37 +0000, Eric wrote:
> No takers, eh?
>
> As a follow-up I thought I'd mention that I read that deleting the
> DS_STORE files via Onyx so I ran that but I still have generic RAW
> icons.
>
> Any other other suggestions?
>
> Eric
>
>
> --- In macsupportcentral@yahoogroups.com , "Eric" <emanmb@...> wrote:
>>
>> I posted this question on the Adobe Photoshop group but got no
>> answer so I guess there aren't enough Mac users there. :(
>>
>> I got a new Canon 6D, I shoot RAW, and I am using CS6 and Lightroom
>> 4.4 in OS X
>> 10.6.8.
>>
>> In the Camera Raw Prefs in CS6, it says I have ACR 8.0.1.43 and in
>> LR it says I
>> have Camera Raw 7.4. No idea why theres difference as both have
>> been updated.
>>
>> Both apps work fine with my new RAW files from my new camera and no
>> complaints there, but despite the updates to ACR, the OS X finder
>> can't give me a preview of the image in the icon itself so I can
>> only get a generic CS6 icon. Without the preview in the Finder
>> icon, I'm left guessing as to what image I'm looking at till I open
>> it. Presently there are 2 work arounds:
>> Using Lightroom for specific libraries, or using Bridge. I'd prefer
>> not having to use an application to browse through gazzillions of
>> images and instead be able to open a folder and just see what's in
>> there.
>>
>> More specifics: I offload my images and video from my camera's card
>> using Apple's Image Capture and I get image previews in that app,
>> and Bridge gives previews of all RAW files as
>> well. I've booted to my Utility drive and run Disk Utility and Disk
>> Warrior. I still have Photoshop CS5 installed temporarily.
>>
>> I've Googled this in every way I could think of without a correct
>> answer to this
>> specific issue, so I'm wondering if anyone else has an answer as to
>> how to get
>> the OS X finder to give a preview of my new RAW images.
>>
>> Thanks for any help!
>>
>
>
>
>
> ------------------------------------
>
> Group FAQ:
> <http://www.macsupportcentral.com/policies/ >
>
> Yahoo! Groups Links
>
>
>
A generic icon for any program can indicate, among other things, that
the program that created the file is not present on the computer. This
has been a visual indicator on Macintosh going back to 1984. The Mac
has done automatic pathing from document file to the latest version of
the program that created that file since 1984.
A DS_STORE file is an invisible file present in any folder. It
remembers information about the folder such as whether it's in List,
Icon, Column, or Cover Flow view, position and size on screen, etc. So
deleting it would have zero to do with document icons.
have you tried selecting one of the generic icon files, then using the
Get Info command, then in the Get Info dialog for that file checking
what it says should open the file in the Open with section?
I think that Adobe and Apple provide RAW updaters at a different pace
so the versions you see could easily be different.
However, if you can't see the preview display of the image contents,
then I suspect you should check with the Canon web site for any recent
Canon updates that should be installed.
You might even need to download and run a firmware updater.
Denver Dan
On Wed, 17 Jul 2013 03:34:37 +0000, Eric wrote:
> No takers, eh?
>
> As a follow-up I thought I'd mention that I read that deleting the
> DS_STORE files via Onyx so I ran that but I still have generic RAW
> icons.
>
> Any other other suggestions?
>
> Eric
>
>
> --- In macsupportcentral@
>>
>> I posted this question on the Adobe Photoshop group but got no
>> answer so I guess there aren't enough Mac users there. :(
>>
>> I got a new Canon 6D, I shoot RAW, and I am using CS6 and Lightroom
>> 4.4 in OS X
>> 10.6.8.
>>
>> In the Camera Raw Prefs in CS6, it says I have ACR 8.0.1.43 and in
>> LR it says I
>> have Camera Raw 7.4. No idea why theres difference as both have
>> been updated.
>>
>> Both apps work fine with my new RAW files from my new camera and no
>> complaints there, but despite the updates to ACR, the OS X finder
>> can't give me a preview of the image in the icon itself so I can
>> only get a generic CS6 icon. Without the preview in the Finder
>> icon, I'm left guessing as to what image I'm looking at till I open
>> it. Presently there are 2 work arounds:
>> Using Lightroom for specific libraries, or using Bridge. I'd prefer
>> not having to use an application to browse through gazzillions of
>> images and instead be able to open a folder and just see what's in
>> there.
>>
>> More specifics: I offload my images and video from my camera's card
>> using Apple's Image Capture and I get image previews in that app,
>> and Bridge gives previews of all RAW files as
>> well. I've booted to my Utility drive and run Disk Utility and Disk
>> Warrior. I still have Photoshop CS5 installed temporarily.
>>
>> I've Googled this in every way I could think of without a correct
>> answer to this
>> specific issue, so I'm wondering if anyone else has an answer as to
>> how to get
>> the OS X finder to give a preview of my new RAW images.
>>
>> Thanks for any help!
>>
>
>
>
>
> ------------
>
> Group FAQ:
> <http://www.macsuppo
>
> Yahoo! Groups Links
>
>
>
Wed Jul 17, 2013 7:09 am (PDT) . Posted by:
"Rob Frankel" robfrankeldotcom
At 12:23 PM +0000 7/17/13, macsupportcentral@yahoogroups.com wrote:
>Re: Apple Airport Extreme 2013
> Posted by: "Tony" tdale@xtra.co.nz tdale@xtra.co.nz
> Date: Wed Jul 17, 2013 12:28 am ((PDT))
>
>Can you turn off the refrigerator and test?
>
>Can you move the Express in the room and test? Higher is better too.
>
The unit is built in, so unplugging isn't really an option. We've
placed the Express everywhere -- up, down and even closer to another
Express in the hallway. Nothing seems to help.
--
Rob Frankel
Branding Expert http://www.RobFrankel.com
Twitter: @brandingexpert
AIM/Skype: ROBFRANKEL ICQ: 249862730
1-888-ROBFRANKEL * 818-990-8623 * E-Fax 413-778-0909
Yes, there's an RSS feed blog, if you can handle it:
http://www.robfrankelblog.com
>Re: Apple Airport Extreme 2013
> Posted by: "Tony" tdale@xtra.co.
> Date: Wed Jul 17, 2013 12:28 am ((PDT))
>
>Can you turn off the refrigerator and test?
>
>Can you move the Express in the room and test? Higher is better too.
>
The unit is built in, so unplugging isn't really an option. We've
placed the Express everywhere -- up, down and even closer to another
Express in the hallway. Nothing seems to help.
--
Rob Frankel
Branding Expert http://www.RobFrank
Twitter: @brandingexpert
AIM/Skype: ROBFRANKEL ICQ: 249862730
1-888-ROBFRANKEL * 818-990-8623 * E-Fax 413-778-0909
Yes, there's an RSS feed blog, if you can handle it:
http://www.robfrank
Wed Jul 17, 2013 8:30 am (PDT) . Posted by:
"Jim Saklad" jimdoc01
>> Can you turn off the refrigerator and test?
>> Can you move the Express in the room and test? Higher is better too.
>
> The unit is built in, so unplugging isn't really an option.
Throw the circuit breaker, and make sure the Airport is plugged into an outlet that is still live.
>> Can you move the Express in the room and test? Higher is better too.
>
> The unit is built in, so unplugging isn't really an option.
Throw the circuit breaker, and make sure the Airport is plugged into an outlet that is still live.
Wed Jul 17, 2013 8:35 am (PDT) . Posted by:
"Dave C" davec2468
Cordless phones?
Dave
Sent from my phone.
Please forgive auto-fill errors and typos.
On 17 Jul 2013, at 12:28 AM, Tony <tdale@xtra.co.nz > wrote:
So the question would be whether there's any kind of electrical
disturbance between the Airport and the device.
--
Rob Frankel
[Non-text portions of this message have been removed]
Dave
Sent from my phone.
Please forgive auto-fill errors and typos.
On 17 Jul 2013, at 12:28 AM, Tony <tdale@xtra.co.
So the question would be whether there's any kind of electrical
disturbance between the Airport and the device.
--
Rob Frankel
[Non-text portions of this message have been removed]
Wed Jul 17, 2013 1:33 pm (PDT) . Posted by:
"N.A. Nada"
If this test indicates the refrigerator as the source of the interference, can you locate the Express where there is another shield between the two, but leave a clear path between the base unit, Express and the receiving unit. Or even put up a shield.
On Jul 17, 2013, at 8:29 AM, Jim Saklad wrote:
>> Can you turn off the refrigerator and test?
>> Can you move the Express in the room and test? Higher is better too.
>
> The unit is built in, so unplugging isn't really an option.
Throw the circuit breaker, and make sure the Airport is plugged into an outlet that is still live.
[Non-text portions of this message have been removed]
On Jul 17, 2013, at 8:29 AM, Jim Saklad wrote:
>> Can you turn off the refrigerator and test?
>> Can you move the Express in the room and test? Higher is better too.
>
> The unit is built in, so unplugging isn't really an option.
Throw the circuit breaker, and make sure the Airport is plugged into an outlet that is still live.
[Non-text portions of this message have been removed]
Wed Jul 17, 2013 1:41 pm (PDT) . Posted by:
"N.A. Nada"
If he has Simultaneous dual-band base and express, at least on those two units, he can avoid that.
On Jul 17, 2013, at 8:35 AM, Dave C wrote:
Cordless phones?
Dave
Sent from my phone.
Please forgive auto-fill errors and typos.
On 17 Jul 2013, at 12:28 AM, Tony <tdale@xtra.co.nz > wrote:
So the question would be whether there's any kind of electrical
disturbance between the Airport and the device.
--
Rob Frankel
[Non-text portions of this message have been removed]
[Non-text portions of this message have been removed]
On Jul 17, 2013, at 8:35 AM, Dave C wrote:
Cordless phones?
Dave
Sent from my phone.
Please forgive auto-fill errors and typos.
On 17 Jul 2013, at 12:28 AM, Tony <tdale@xtra.co.
So the question would be whether there's any kind of electrical
disturbance between the Airport and the device.
--
Rob Frankel
[Non-text portions of this message have been removed]
[Non-text portions of this message have been removed]
Wed Jul 17, 2013 2:24 pm (PDT) . Posted by:
"Tony" tdale@xtra.co.nz
Yes.
Last night I was transferring content from my laptop to my WDTV Live over wifi. The speed was 1/3 of normal. Eek. Directly behind my laptop, on my coffee table is my iMac 20" . Turned off. I stopped the copy, put the iMac on the floor, normal speed resumed. From what I have read in this thread, the fridge seems the issue, not that it is in between, but that it is there, and in use. As Jim said, throw the circuit breaker if it cannot be manually turned off for testing. If that does fix the issue there may be an option to shield somehow, or just run cat5e cable to that room and forget wireless.
From: N.A. Nada <whodo678@comcast.net >
To: macsupportcentral@yahoogroups.com
Sent: Thursday, 18 July 2013 8:33 AM
Subject: Re: [macsupport] Apple Airport Extreme 2013
If this test indicates the refrigerator as the source of the interference, can you locate the Express where there is another shield between the two, but leave a clear path between the base unit, Express and the receiving unit. Or even put up a shield..
On Jul 17, 2013, at 8:29 AM, Jim Saklad wrote:
>> Can you turn off the refrigerator and test?
>> Can you move the Express in the room and test? Higher is better too.
>
> The unit is built in, so unplugging isn't really an option.
Throw the circuit breaker, and make sure the Airport is plugged into an outlet that is still live.
[Non-text portions of this message have been removed]
------------------------------------
Group FAQ:
<http://www.macsupportcentral.com/policies/ >
Yahoo! Groups Links
[Non-text portions of this message have been removed]
Last night I was transferring content from my laptop to my WDTV Live over wifi. The speed was 1/3 of normal. Eek. Directly behind my laptop, on my coffee table is my iMac 20" . Turned off. I stopped the copy, put the iMac on the floor, normal speed resumed. From what I have read in this thread, the fridge seems the issue, not that it is in between, but that it is there, and in use. As Jim said, throw the circuit breaker if it cannot be manually turned off for testing. If that does fix the issue there may be an option to shield somehow, or just run cat5e cable to that room and forget wireless.
From: N.A. Nada <whodo678@comcast.
To: macsupportcentral@
Sent: Thursday, 18 July 2013 8:33 AM
Subject: Re: [macsupport] Apple Airport Extreme 2013
If this test indicates the refrigerator as the source of the interference, can you locate the Express where there is another shield between the two, but leave a clear path between the base unit, Express and the receiving unit. Or even put up a shield..
On Jul 17, 2013, at 8:29 AM, Jim Saklad wrote:
>> Can you turn off the refrigerator and test?
>> Can you move the Express in the room and test? Higher is better too.
>
> The unit is built in, so unplugging isn't really an option.
Throw the circuit breaker, and make sure the Airport is plugged into an outlet that is still live.
[Non-text portions of this message have been removed]
------------
Group FAQ:
<http://www.macsuppo
Yahoo! Groups Links
[Non-text portions of this message have been removed]
Wed Jul 17, 2013 2:43 pm (PDT) . Posted by:
"Joan B. Sax, Ph.D." joan05061
Good idea about turning off the refrigerator (for a few minutes only in this heat!). I'll try that.
Wed Jul 17, 2013 5:37 pm (PDT) . Posted by:
"N.A. Nada"
Joan,
I seriously doubt that is your problem. You need one or more repeaters.
It is more likely that it is the metal cabinet of the refrigerator than the motor. Think about it, do you know anyone that does not have a refrigerator in their home? Many businesses have a refrigerator. Every one has a refrigerator, if not more than one, and maybe a freeze, only some people have WiFi.
If this is Rob's problem, it is a very, very, very rare case and he has one seriously bad refrigerator. A refrigerator is an electric motor and pump. It is a rare electric motor, now a days, that creates a wifi problem. You would have problems on nearby TVs, radios, and phones. In Rob's case it is more likely the placement of the refrigerator, or that is where they routed the wires from the breaker to the rest of the house, or cast iron drain pipes.
And you can leave it turned off for a couple of hours, in this heat, if you don''t open it. So take your time.
Brent
On Jul 17, 2013, at 2:43 PM, Joan B. Sax, Ph.D. wrote:
Good idea about turning off the refrigerator (for a few minutes only in this heat!). I'll try that.
[Non-text portions of this message have been removed]
I seriously doubt that is your problem. You need one or more repeaters.
It is more likely that it is the metal cabinet of the refrigerator than the motor. Think about it, do you know anyone that does not have a refrigerator in their home? Many businesses have a refrigerator. Every one has a refrigerator, if not more than one, and maybe a freeze, only some people have WiFi.
If this is Rob's problem, it is a very, very, very rare case and he has one seriously bad refrigerator. A refrigerator is an electric motor and pump. It is a rare electric motor, now a days, that creates a wifi problem. You would have problems on nearby TVs, radios, and phones. In Rob's case it is more likely the placement of the refrigerator, or that is where they routed the wires from the breaker to the rest of the house, or cast iron drain pipes.
And you can leave it turned off for a couple of hours, in this heat, if you don''
Brent
On Jul 17, 2013, at 2:43 PM, Joan B. Sax, Ph.D. wrote:
Good idea about turning off the refrigerator (for a few minutes only in this heat!). I'll try that.
[Non-text portions of this message have been removed]
Wed Jul 17, 2013 10:52 am (PDT) . Posted by:
"James Robertson" jamesrob328i
I haven't the foggiest idea how to sort this out. Sorry for the long-winded description, but I'm hoping anyone willing to read this will appreciate a descripton of my blundering steps at problem-solving.
Problem: this morning, I suddenly became unable to reach the secure website of a medical enterprise with which I work. It requires <https> addressing, of course. Also, it requires IE, as do so many enterprise secure sites, so I access it using IE in my VMware Fusion Windows 7 vm on my Retina Display MacBook Pro. IE just reported "can't find the server…"
I tried to alert a few people at my work about this using my business Exchange account, using Apple Mail in Mountain Lion, but discovered that I couldn't reach my office's Exchange Server, either, nor another enterprise Exchange Server where I have a "Secure Exchange IMAP" account.
That's weird, I thought, so I tried to log on to my office's server (Windows Server Small Business 2008) from my Windows VM (I'm the designated Server admin, although we have someone on call who actually knows what he's doing), and IE again reported "can't find the server…"
(I should mention that I was not having any trouble using "ordinary"; IMAP accounts or web http services in either Mac or Windows OS)
Windows Server 2008 permits Macs to access the server as user clients, so in Safari I tried to log in to "Remote Web Workplace." Same result: Safari reported "can't find the server…". So, both in Windows and Mac OS, I tried logging in to other enterprise servers that require SSL. From both OS's, same result for many (but NOT all) servers: "can't find the server…".
An example of an https service that remained available: I could still log on to my bank's server (that of course requires https).
I'm on WiFi (AirPort Extreme Gigabit-N router) from my laptop, so I went upstairs to my home office and tried the same non-accessible sites from my ethernet-connected Mac Pro. Virtually identical results. So, I rebooted both environments on both computers: no difference.
Another service that didn't work was an "Outlook Anywhere" connection to my office's Exchange account using the Outlook 2007 client in Windows on both of my Macs (which also requires https)
Next, I tried reaching my office Exchange account from my iPhone. No luck, but when I turned off WiFi on the iPhone and used the cell network for the data connection, voila: I could send and receive messages from my Exchange Server (there's no interface on the iPhone to test logging on to the server's web interface that I know of; I just tested the iOS email client).
So, I begin suspecting some problem in my internet connectivity that's limited somehow to SSL. I rebooted my Airport Extreme router, and initially there was no change. However, after rebooting the computers again, SSL connectivity was restored; not all at once, but over the next 15 minutes, all the SSL services that weren't working became available on both computers, in both operating systems.
Since this affected every device I tested on my LAN at home, and since I verified with the two businesses (my own and the other health care enterprise) I couldn't reach by SSL earlier this morning, I suspect it was related somehow to my own LAN's internet connectivity. Culprits might include:
1. the Comcast Terminal Adapter or Comcast network (I don't think it's the latter because I didn't lose TV or voice phone service or non-secured web and email services).
2. My Airport Extreme router (only evidence for this is that the services became available, though not immediately, after I rebooted the router).
3. Something weird in DNS.
4. Something else entirely.
Can anyone offer suggestions of steps an end-user like me might use to diagnose this the next time (I'm quite fearful there will be a next time) this happens?
One test will be to take my laptop to another internet access point and prove the problem is specific to my LAN. Another would be to buy a new router (mine is as old as a Gigabit N Airport Extreme can be), but that's an expensive test, particularly since there are no USB3 Mac-OS compliant 802.11ac WiFi adapters that would otherwise justify the purchase. Another would be to power cycle the Comcast terminal adapter box, but things righted themselves this time without me having to do that, so I don't think that's likely the location of the problem either.
Thanks for listening, and if someone pegs the answer it will be worth a nice bottle of a Sonoma County Cabernet or Pinot to the guru who solves it :-)
Problem: this morning, I suddenly became unable to reach the secure website of a medical enterprise with which I work. It requires <https> addressing, of course. Also, it requires IE, as do so many enterprise secure sites, so I access it using IE in my VMware Fusion Windows 7 vm on my Retina Display MacBook Pro. IE just reported "can'
I tried to alert a few people at my work about this using my business Exchange account, using Apple Mail in Mountain Lion, but discovered that I couldn't reach my office's Exchange Server, either, nor another enterprise Exchange Server where I have a "Secure Exchange IMAP" account.
That's weird, I thought, so I tried to log on to my office's server (Windows Server Small Business 2008) from my Windows VM (I'm the designated Server admin, although we have someone on call who actually knows what he's doing), and IE again reported "can'
(I should mention that I was not having any trouble using "ordinary"
Windows Server 2008 permits Macs to access the server as user clients, so in Safari I tried to log in to "Remote Web Workplace." Same result: Safari reported "can'
An example of an https service that remained available: I could still log on to my bank's server (that of course requires https).
I'm on WiFi (AirPort Extreme Gigabit-N router) from my laptop, so I went upstairs to my home office and tried the same non-accessible sites from my ethernet-connected Mac Pro. Virtually identical results. So, I rebooted both environments on both computers: no difference.
Another service that didn't work was an "Outlook Anywhere" connection to my office's Exchange account using the Outlook 2007 client in Windows on both of my Macs (which also requires https)
Next, I tried reaching my office Exchange account from my iPhone. No luck, but when I turned off WiFi on the iPhone and used the cell network for the data connection, voila: I could send and receive messages from my Exchange Server (there's no interface on the iPhone to test logging on to the server's web interface that I know of; I just tested the iOS email client).
So, I begin suspecting some problem in my internet connectivity that's limited somehow to SSL. I rebooted my Airport Extreme router, and initially there was no change. However, after rebooting the computers again, SSL connectivity was restored; not all at once, but over the next 15 minutes, all the SSL services that weren't working became available on both computers, in both operating systems.
Since this affected every device I tested on my LAN at home, and since I verified with the two businesses (my own and the other health care enterprise) I couldn't reach by SSL earlier this morning, I suspect it was related somehow to my own LAN's internet connectivity. Culprits might include:
1. the Comcast Terminal Adapter or Comcast network (I don't think it's the latter because I didn't lose TV or voice phone service or non-secured web and email services).
2. My Airport Extreme router (only evidence for this is that the services became available, though not immediately, after I rebooted the router).
3. Something weird in DNS.
4. Something else entirely.
Can anyone offer suggestions of steps an end-user like me might use to diagnose this the next time (I'm quite fearful there will be a next time) this happens?
One test will be to take my laptop to another internet access point and prove the problem is specific to my LAN. Another would be to buy a new router (mine is as old as a Gigabit N Airport Extreme can be), but that's an expensive test, particularly since there are no USB3 Mac-OS compliant 802.11ac WiFi adapters that would otherwise justify the purchase. Another would be to power cycle the Comcast terminal adapter box, but things righted themselves this time without me having to do that, so I don't think that's likely the location of the problem either.
Thanks for listening, and if someone pegs the answer it will be worth a nice bottle of a Sonoma County Cabernet or Pinot to the guru who solves it :-)
Wed Jul 17, 2013 2:01 pm (PDT) . Posted by:
"N.A. Nada"
I don't think I can help, and want to follow along, so I hope you don't mind if I ask for clarification.
Is what you are calling a "Comcast Terminal Adapter" also called a cable bridge or modem?
Doesn't that unit act like a DSL filter, in that it filters the cable signal on the coaxial to leave just the internet signal, or does it just convert it to Ethernet? Just because the TV and voice were working, does not mean the internet portion was fully working.
It almost sounds like it was something from Comcast onwards towards the DNS. Comcast in my area, is not nearly as reliable as they should be on cable or internet. Especially since you could reach it on cellular data.
Call Comcast and see if someone knowledgeable can give you an honest answer, if they had some internet problems at that time.
Good luck, on solving it and with Comcast.
Brent
On Jul 17, 2013, at 10:52 AM, James Robertson wrote:
I haven't the foggiest idea how to sort this out. Sorry for the long-winded description, but I'm hoping anyone willing to read this will appreciate a descripton of my blundering steps at problem-solving.
Problem: this morning, I suddenly became unable to reach the secure website of a medical enterprise with which I work. It requires <https> addressing, of course. Also, it requires IE, as do so many enterprise secure sites, so I access it using IE in my VMware Fusion Windows 7 vm on my Retina Display MacBook Pro. IE just reported "can't find the server…"
I tried to alert a few people at my work about this using my business Exchange account, using Apple Mail in Mountain Lion, but discovered that I couldn't reach my office's Exchange Server, either, nor another enterprise Exchange Server where I have a "Secure Exchange IMAP" account.
That's weird, I thought, so I tried to log on to my office's server (Windows Server Small Business 2008) from my Windows VM (I'm the designated Server admin, although we have someone on call who actually knows what he's doing), and IE again reported "can't find the server…"
(I should mention that I was not having any trouble using "ordinary"; IMAP accounts or web http services in either Mac or Windows OS)
Windows Server 2008 permits Macs to access the server as user clients, so in Safari I tried to log in to "Remote Web Workplace." Same result: Safari reported "can't find the server…". So, both in Windows and Mac OS, I tried logging in to other enterprise servers that require SSL. From both OS's, same result for many (but NOT all) servers: "can't find the server…".
An example of an https service that remained available: I could still log on to my bank's server (that of course requires https).
I'm on WiFi (AirPort Extreme Gigabit-N router) from my laptop, so I went upstairs to my home office and tried the same non-accessible sites from my ethernet-connected Mac Pro. Virtually identical results. So, I rebooted both environments on both computers: no difference.
Another service that didn't work was an "Outlook Anywhere" connection to my office's Exchange account using the Outlook 2007 client in Windows on both of my Macs (which also requires https)
Next, I tried reaching my office Exchange account from my iPhone. No luck, but when I turned off WiFi on the iPhone and used the cell network for the data connection, voila: I could send and receive messages from my Exchange Server (there's no interface on the iPhone to test logging on to the server's web interface that I know of; I just tested the iOS email client).
So, I begin suspecting some problem in my internet connectivity that's limited somehow to SSL. I rebooted my Airport Extreme router, and initially there was no change. However, after rebooting the computers again, SSL connectivity was restored; not all at once, but over the next 15 minutes, all the SSL services that weren't working became available on both computers, in both operating systems.
Since this affected every device I tested on my LAN at home, and since I verified with the two businesses (my own and the other health care enterprise) I couldn't reach by SSL earlier this morning, I suspect it was related somehow to my own LAN's internet connectivity. Culprits might include:
1. the Comcast Terminal Adapter or Comcast network (I don't think it's the latter because I didn't lose TV or voice phone service or non-secured web and email services).
2. My Airport Extreme router (only evidence for this is that the services became available, though not immediately, after I rebooted the router).
3. Something weird in DNS.
4. Something else entirely.
Can anyone offer suggestions of steps an end-user like me might use to diagnose this the next time (I'm quite fearful there will be a next time) this happens?
One test will be to take my laptop to another internet access point and prove the problem is specific to my LAN. Another would be to buy a new router (mine is as old as a Gigabit N Airport Extreme can be), but that's an expensive test, particularly since there are no USB3 Mac-OS compliant 802.11ac WiFi adapters that would otherwise justify the purchase. Another would be to power cycle the Comcast terminal adapter box, but things righted themselves this time without me having to do that, so I don't think that's likely the location of the problem either.
Thanks for listening, and if someone pegs the answer it will be worth a nice bottle of a Sonoma County Cabernet or Pinot to the guru who solves it :-)
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Is what you are calling a "Comcast Terminal Adapter" also called a cable bridge or modem?
Doesn't that unit act like a DSL filter, in that it filters the cable signal on the coaxial to leave just the internet signal, or does it just convert it to Ethernet? Just because the TV and voice were working, does not mean the internet portion was fully working.
It almost sounds like it was something from Comcast onwards towards the DNS. Comcast in my area, is not nearly as reliable as they should be on cable or internet. Especially since you could reach it on cellular data.
Call Comcast and see if someone knowledgeable can give you an honest answer, if they had some internet problems at that time.
Good luck, on solving it and with Comcast.
Brent
On Jul 17, 2013, at 10:52 AM, James Robertson wrote:
I haven't the foggiest idea how to sort this out. Sorry for the long-winded description, but I'm hoping anyone willing to read this will appreciate a descripton of my blundering steps at problem-solving.
Problem: this morning, I suddenly became unable to reach the secure website of a medical enterprise with which I work. It requires <https> addressing, of course. Also, it requires IE, as do so many enterprise secure sites, so I access it using IE in my VMware Fusion Windows 7 vm on my Retina Display MacBook Pro. IE just reported "can'
I tried to alert a few people at my work about this using my business Exchange account, using Apple Mail in Mountain Lion, but discovered that I couldn't reach my office's Exchange Server, either, nor another enterprise Exchange Server where I have a "Secure Exchange IMAP" account.
That's weird, I thought, so I tried to log on to my office's server (Windows Server Small Business 2008) from my Windows VM (I'm the designated Server admin, although we have someone on call who actually knows what he's doing), and IE again reported "can'
(I should mention that I was not having any trouble using "ordinary"
Windows Server 2008 permits Macs to access the server as user clients, so in Safari I tried to log in to "Remote Web Workplace." Same result: Safari reported "can'
An example of an https service that remained available: I could still log on to my bank's server (that of course requires https).
I'm on WiFi (AirPort Extreme Gigabit-N router) from my laptop, so I went upstairs to my home office and tried the same non-accessible sites from my ethernet-connected Mac Pro. Virtually identical results. So, I rebooted both environments on both computers: no difference.
Another service that didn't work was an "Outlook Anywhere" connection to my office's Exchange account using the Outlook 2007 client in Windows on both of my Macs (which also requires https)
Next, I tried reaching my office Exchange account from my iPhone. No luck, but when I turned off WiFi on the iPhone and used the cell network for the data connection, voila: I could send and receive messages from my Exchange Server (there's no interface on the iPhone to test logging on to the server's web interface that I know of; I just tested the iOS email client).
So, I begin suspecting some problem in my internet connectivity that's limited somehow to SSL. I rebooted my Airport Extreme router, and initially there was no change. However, after rebooting the computers again, SSL connectivity was restored; not all at once, but over the next 15 minutes, all the SSL services that weren't working became available on both computers, in both operating systems.
Since this affected every device I tested on my LAN at home, and since I verified with the two businesses (my own and the other health care enterprise) I couldn't reach by SSL earlier this morning, I suspect it was related somehow to my own LAN's internet connectivity. Culprits might include:
1. the Comcast Terminal Adapter or Comcast network (I don't think it's the latter because I didn't lose TV or voice phone service or non-secured web and email services).
2. My Airport Extreme router (only evidence for this is that the services became available, though not immediately, after I rebooted the router).
3. Something weird in DNS.
4. Something else entirely.
Can anyone offer suggestions of steps an end-user like me might use to diagnose this the next time (I'm quite fearful there will be a next time) this happens?
One test will be to take my laptop to another internet access point and prove the problem is specific to my LAN. Another would be to buy a new router (mine is as old as a Gigabit N Airport Extreme can be), but that's an expensive test, particularly since there are no USB3 Mac-OS compliant 802.11ac WiFi adapters that would otherwise justify the purchase. Another would be to power cycle the Comcast terminal adapter box, but things righted themselves this time without me having to do that, so I don't think that's likely the location of the problem either.
Thanks for listening, and if someone pegs the answer it will be worth a nice bottle of a Sonoma County Cabernet or Pinot to the guru who solves it :-)
------------
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Wed Jul 17, 2013 6:23 pm (PDT) . Posted by:
"Randy B. Singer" randybrucesinger
On Jul 16, 2013, at 5:59 PM, Tony wrote:
> Is there a codec that will support ML? So that I can play non mp4 video in QT or Divx Player?
>
> I installed Persian but it doesnt support 10.8
>
> I am a newbie moving from Windows, learning OSX
Perian is still available, though it is no longer being developed, and it still works.
http://perian.
It allows Quicktime Player to open various video formats that it otherwise cannot.
Another option is to download and use:
Nice Player (free)
http://code.
which is a video player that has Perian's technology built-in.
____________
Randy B. Singer
Co-author of The Macintosh Bible (4th, 5th, and 6th editions)
Macintosh OS X Routine Maintenance
http://www.macattor
____________
Wed Jul 17, 2013 6:52 pm (PDT) . Posted by:
"Randy B. Singer" randybrucesinger
Lots of us use our computers for a large part of the day, and unfortunately some of us suffer from varying degrees of repetitive stress problems from using a mouse. My wife is a sufferer, and she has gotten a lot of relief from switching to the Evoluent VerticalMouse. But the Evoluent VerticalMouse isn't a perfect solution. First, it is a rather wide mouse, and it's not easy to get used to using. Second, an Evoluent VerticalMouse isn't cheap, running between $90 (for a wired version) and $110 (for a wireless version) on Amazon.
Recently my wife tried a new brand of vertical mouse, and it is very much like an upgrade from an Evoluent VerticalMouse, as it has improved on the design in several ways...and on top of that, it's inexpensive! Available either in a wired (USB) or wireless version.
Anker Vertical Ergonomic Optical Mouse
http://www.ianker.com/search.php?search=1&keywords=vertical%2Bmouse
Wireless $18
http://www.amazon.com/Anker-Wireless-Vertical-Ergonomic-Optical/dp/B00BIFNTMC/
or
http://is.gd/jYuF7y
Wired (USB) $10
http://www.amazon.com/Anker-Vertical-Ergonomic-Optical-VerticalMouse/dp/B00C9X9RWI/
or
http://is.gd/QdT979
___________________________________________
Randy B. Singer
Co-author of The Macintosh Bible (4th, 5th, and 6th editions)
Macintosh OS X Routine Maintenance
http://www.macattorney.com/ts.html
___________________________________________
Recently my wife tried a new brand of vertical mouse, and it is very much like an upgrade from an Evoluent VerticalMouse, as it has improved on the design in several ways...and on top of that, it's inexpensive! Available either in a wired (USB) or wireless version.
Anker Vertical Ergonomic Optical Mouse
http://www.ianker.
Wireless $18
http://www.amazon.
or
http://is.gd/
Wired (USB) $10
http://www.amazon.
or
http://is.gd/
____________
Randy B. Singer
Co-author of The Macintosh Bible (4th, 5th, and 6th editions)
Macintosh OS X Routine Maintenance
http://www.macattor
____________
Wed Jul 17, 2013 7:33 pm (PDT) . Posted by:
"joe979xx" joe979xx
When I print from either Safari or Firefox, the font is gray. But when I print a document, it's black. How do can I change the font in the browsers back to black which it was a month ago?
I searched online and saw that Apple removed "Appearances" in system preferences from my OS', which was where the change could be made. Sorry I'm not sure what is the exact OS is. The iMac is three years old.
Thanks,
Joe
I searched online and saw that Apple removed "Appearances&q
Thanks,
Joe
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