15 New Messages
Digest #9649
Messages
Thu Jul 11, 2013 7:33 am (PDT) . Posted by:
"Louise Stewart" pudgybulldog
It was fine last night but now it's gone. It's turned up but there's nothing. I tested it on YouTube. Nothing. What to do?
I have a Mac Mini, OS 10.7.5.
Louise
I have a Mac Mini, OS 10.7.5.
Louise
Thu Jul 11, 2013 8:13 am (PDT) . Posted by:
"Ken" avliska
Interesting. THis happened to my MacBook Air yesterday for the first time, too. I restarted the computer and it came back.
Ken S.
--- In macsupportcentral@
>
> It was fine last night but now it's gone. It's turned up but there's nothing. I tested it on YouTube. Nothing. What to do?
>
> I have a Mac Mini, OS 10.7.5.
>
> Louise
>
Thu Jul 11, 2013 9:03 am (PDT) . Posted by:
"Ian Gillis" ianjgillis
On 11 July 2013 16:33, Louise Stewart <veggie236@earthlink.net > wrote:
> It was fine last night but now it's gone. It's turned up but there's nothing. I tested it on YouTube. Nothing. What to do?
Check System Preferences/Sound/Output and see if the right device is
selected, e.g. Headphones not Bluetooth, and check that the volume
isn't set to zero.
HTH,
Ian
--
Ian Gillis
_______________________
Mac Mini 2010 OS 10.8.3
Intel Core 2 Duo 2.4 GHz
4GB RAM 500GB HD
Samsung Syncmaster 226BW
2 TB ext HD
iPad 1 16GB WiFi only iOS 5.1
> It was fine last night but now it's gone. It's turned up but there's nothing. I tested it on YouTube. Nothing. What to do?
Check System Preferences/
selected, e.g. Headphones not Bluetooth, and check that the volume
isn't set to zero.
HTH,
Ian
--
Ian Gillis
____________
Mac Mini 2010 OS 10.8.3
Intel Core 2 Duo 2.4 GHz
4GB RAM 500GB HD
Samsung Syncmaster 226BW
2 TB ext HD
iPad 1 16GB WiFi only iOS 5.1
Thu Jul 11, 2013 9:21 am (PDT) . Posted by:
"halboye18" halboye18
thanks Dave and Pat -
I downloaded Chrome ... when I click on the link (any Youtube link) using Chrome.. the response is that that it is not available.
Any other ideas out there?
hal horwitz
hal.horwitz@comcast.net
--- In macsupportcentral@yahoogroups.com , Dave C <davec2468@...> wrote:
>
> On Jul 10, 2013, at 9:12 PM, halboye18 wrote:
>
> > What's next?
>
> Try Chrome browser.
>
> I have the same issue with cnn.com and only Chrome works. Still trying to figure out why. But in the meantime Chrome does it...
>
> Dave
>
I downloaded Chrome ... when I click on the link (any Youtube link) using Chrome.. the response is that that it is not available.
Any other ideas out there?
hal horwitz
hal.horwitz@
--- In macsupportcentral@
>
> On Jul 10, 2013, at 9:12 PM, halboye18 wrote:
>
> > What's next?
>
> Try Chrome browser.
>
> I have the same issue with cnn.com and only Chrome works. Still trying to figure out why. But in the meantime Chrome does it...
>
> Dave
>
Thu Jul 11, 2013 9:26 am (PDT) . Posted by:
"Chris Jones" bobstermcbob
On 11/07/13 17:21, halboye18 wrote:
> thanks Dave and Pat -
>
>
> I downloaded Chrome ... when I click on the link (any Youtube link) using Chrome.. the response is that that it is not available.
>
> Any other ideas out there?
Sounds to me like you have an issue with your network connection ...
>
> hal horwitz
>
> hal.horwitz@comcast.net
>
>
>
> --- In macsupportcentral@yahoogroups.com , Dave C <davec2468@...> wrote:
>>
>> On Jul 10, 2013, at 9:12 PM, halboye18 wrote:
>>
>>> What's next?
>>
>> Try Chrome browser.
>>
>> I have the same issue with cnn.com and only Chrome works. Still trying to figure out why. But in the meantime Chrome does it...
>>
>> Dave
>>
>
>
>
> ------------------------------------
>
> Group FAQ:
> <http://www.macsupportcentral.com/policies/ >
>
> Yahoo! Groups Links
>
>
>
> thanks Dave and Pat -
>
>
> I downloaded Chrome ... when I click on the link (any Youtube link) using Chrome.. the response is that that it is not available.
>
> Any other ideas out there?
Sounds to me like you have an issue with your network connection ...
>
> hal horwitz
>
> hal.horwitz@
>
>
>
> --- In macsupportcentral@
>>
>> On Jul 10, 2013, at 9:12 PM, halboye18 wrote:
>>
>>> What's next?
>>
>> Try Chrome browser.
>>
>> I have the same issue with cnn.com and only Chrome works. Still trying to figure out why. But in the meantime Chrome does it...
>>
>> Dave
>>
>
>
>
> ------------
>
> Group FAQ:
> <http://www.macsuppo
>
> Yahoo! Groups Links
>
>
>
Thu Jul 11, 2013 10:25 am (PDT) . Posted by:
"Denver Dan" denverdan22180
Howdy.
Hal, I don't know what is causing your YouTube problem.
You might try changing your DNS IP addresses to something else like
OpenDNS or running the NameBench utility to see what it suggests.
I think you could also try flushing the DNS cache by using a Terminal
command for Mac OS X 10.5 and above):
dscacheutil -flushcache
I'd also try shutting down EVERYTHING: router, modem, switches, WiFi,
computers, printers on network, any other IP address accepting
devices. Wait about 5 to 6 minutes and then start them up in a
specific order with the first device connected to Internet (usually the
router), then second device (WiFi base station or Ethernet switch if
you have separate devices), then computer, then network printer and
other devices last.
Repower each device but let it set itself up by giving it about 60 to
120 seconds and then go on the next device.
Good luck.
Denver Dan
On Thu, 11 Jul 2013 02:13:38 +0000, halboye18 wrote:
> All of a sudden I cannot get Youtube videos .... when I click on the
> link the message comes back saying, "Safari cannot access ....
> because the server dropped the connection."
>
> Never happened before .... any ideas?
>
> thanks in advance for your advice, hal
>
> hal horwitz
Hal, I don't know what is causing your YouTube problem.
You might try changing your DNS IP addresses to something else like
OpenDNS or running the NameBench utility to see what it suggests.
I think you could also try flushing the DNS cache by using a Terminal
command for Mac OS X 10.5 and above):
dscacheutil -flushcache
I'd also try shutting down EVERYTHING: router, modem, switches, WiFi,
computers, printers on network, any other IP address accepting
devices. Wait about 5 to 6 minutes and then start them up in a
specific order with the first device connected to Internet (usually the
router), then second device (WiFi base station or Ethernet switch if
you have separate devices), then computer, then network printer and
other devices last.
Repower each device but let it set itself up by giving it about 60 to
120 seconds and then go on the next device.
Good luck.
Denver Dan
On Thu, 11 Jul 2013 02:13:38 +0000, halboye18 wrote:
> All of a sudden I cannot get Youtube videos .... when I click on the
> link the message comes back saying, "Safari cannot access ....
> because the server dropped the connection."
>
> Never happened before .... any ideas?
>
> thanks in advance for your advice, hal
>
> hal horwitz
Thu Jul 11, 2013 5:37 pm (PDT) . Posted by:
"halboye18" halboye18
I'm using wifi at an RV campground.... think I'll wait to see what happens at the next place we stop.
thanks to all of you who responded, hal
--- In macsupportcentral@yahoogroups.com , Denver Dan <denver.dan@...> wrote:
>
> Howdy.
>
> Hal, I don't know what is causing your YouTube problem.
>
> You might try changing your DNS IP addresses to something else like
> OpenDNS or running the NameBench utility to see what it suggests.
>
> I think you could also try flushing the DNS cache by using a Terminal
> command for Mac OS X 10.5 and above):
>
> dscacheutil -flushcache
>
> I'd also try shutting down EVERYTHING: router, modem, switches, WiFi,
> computers, printers on network, any other IP address accepting
> devices. Wait about 5 to 6 minutes and then start them up in a
> specific order with the first device connected to Internet (usually the
> router), then second device (WiFi base station or Ethernet switch if
> you have separate devices), then computer, then network printer and
> other devices last.
>
> Repower each device but let it set itself up by giving it about 60 to
> 120 seconds and then go on the next device.
>
> Good luck.
>
> Denver Dan
>
>
> On Thu, 11 Jul 2013 02:13:38 +0000, halboye18 wrote:
> > All of a sudden I cannot get Youtube videos .... when I click on the
> > link the message comes back saying, "Safari cannot access ....
> > because the server dropped the connection."
> >
> > Never happened before .... any ideas?
> >
> > thanks in advance for your advice, hal
> >
> > hal horwitz
>
thanks to all of you who responded, hal
--- In macsupportcentral@
>
> Howdy.
>
> Hal, I don't know what is causing your YouTube problem.
>
> You might try changing your DNS IP addresses to something else like
> OpenDNS or running the NameBench utility to see what it suggests.
>
> I think you could also try flushing the DNS cache by using a Terminal
> command for Mac OS X 10.5 and above):
>
> dscacheutil -flushcache
>
> I'd also try shutting down EVERYTHING: router, modem, switches, WiFi,
> computers, printers on network, any other IP address accepting
> devices. Wait about 5 to 6 minutes and then start them up in a
> specific order with the first device connected to Internet (usually the
> router), then second device (WiFi base station or Ethernet switch if
> you have separate devices), then computer, then network printer and
> other devices last.
>
> Repower each device but let it set itself up by giving it about 60 to
> 120 seconds and then go on the next device.
>
> Good luck.
>
> Denver Dan
>
>
> On Thu, 11 Jul 2013 02:13:38 +0000, halboye18 wrote:
> > All of a sudden I cannot get Youtube videos .... when I click on the
> > link the message comes back saying, "Safari cannot access ....
> > because the server dropped the connection."
> >
> > Never happened before .... any ideas?
> >
> > thanks in advance for your advice, hal
> >
> > hal horwitz
>
Thu Jul 11, 2013 6:47 pm (PDT) . Posted by:
"Dave C" davec2468
Yeah, they might have video streaming sites blocked to keep bandwidth hogging to a minimum.
Does video on other sites work? ( www.hulu.com , www.cracle.com )
Dave
On Jul 11, 2013, at 5:37 PM, halboye18 wrote:
> I'm using wifi at an RV campground.... think I'll wait to see what happens at the next place we stop.
Does video on other sites work? ( www.hulu.com , www.cracle.com )
Dave
On Jul 11, 2013, at 5:37 PM, halboye18 wrote:
> I'm using wifi at an RV campground..
Thu Jul 11, 2013 6:47 pm (PDT) . Posted by:
"Don" don.96705
Sounds to me like the RV campground is blocking YouTube.
The campground probably blocks high bandwidth sites. I know I would if I had a campground with a low bandwidth connection.
Don at 21.9N 159.6W
Mac Pro OS X 10.7.5
On Jul 11, 2013, at 14:37, halboye18 wrote:
> I'm using wifi at an RV campground.... think I'll wait to see what happens at the next place we stop.
>
> thanks to all of you who responded, hal
>
[Non-text portions of this message have been removed]
The campground probably blocks high bandwidth sites. I know I would if I had a campground with a low bandwidth connection.
Don at 21.9N 159.6W
Mac Pro OS X 10.7.5
On Jul 11, 2013, at 14:37, halboye18 wrote:
> I'm using wifi at an RV campground..
>
> thanks to all of you who responded, hal
>
[Non-text portions of this message have been removed]
Thu Jul 11, 2013 7:26 pm (PDT) . Posted by:
"Denver Dan" denverdan22180
Well, that makes the issue something different.
I'd try going home to see if YouTube works! :-)
Denver Dan
On Fri, 12 Jul 2013 00:37:31 +0000, halboye18 wrote:
> I'm using wifi at an RV campground.... think I'll wait to see what
> happens at the next place we stop.
>
> thanks to all of you who responded, hal
>
> --- In macsupportcentral@yahoogroups.com , Denver Dan <denver.dan@...> wrote:
>>
>> Howdy.
>>
>> Hal, I don't know what is causing your YouTube problem.
>>
>> You might try changing your DNS IP addresses to something else like
>> OpenDNS or running the NameBench utility to see what it suggests.
I'd try going home to see if YouTube works! :-)
Denver Dan
On Fri, 12 Jul 2013 00:37:31 +0000, halboye18 wrote:
> I'm using wifi at an RV campground..
> happens at the next place we stop.
>
> thanks to all of you who responded, hal
>
> --- In macsupportcentral@
>>
>> Howdy.
>>
>> Hal, I don't know what is causing your YouTube problem.
>>
>> You might try changing your DNS IP addresses to something else like
>> OpenDNS or running the NameBench utility to see what it suggests.
Thu Jul 11, 2013 1:05 pm (PDT) . Posted by:
"missladybee" missladybee
Please accept my apologies for going to AppleCare while still getting help from this group. That will not happen again.
I did preform all the trouble shooting suggestions provided here, prior to calling AppleCare, As soon as I called AppleCare, I informed them of all the previous things I had done. When they called back yesterday evening I then informed them that I had removed Norton Utilities, actually it was Norton AntiVirus, before running the tests between the 2 partitions. They were pleased it had been removed. Unfortunately removing the software did not change a thing.
At this point I am completely relying on AppleCare for their help with this problem.
I originally had Norton Utilities years ago, then somewhere along the way I ended up with Norton AntiVirus. I believe the software was turned off most of the years it was on my 2007 iMac and just forgotten.
At this point Apple has ordered a new logic board and will set up an appointment with a local technician to install the part. On the phone yesterday evening the ApplCare tech also thought it could have something to do with Bluetooth, but first things first. They will try the logic board and go from there.
In answer to your questions. Since I had uninstalled the Norton AntiVirus and emptied the trash, I had to go back in Time Machine to for the information you requested.
*** Version: Symantic Solutions Norton AntiVirus Version 11.1.1 Dated 2007
*** Is it _actually_ Norton Utilities or another of their products: Looks like AntiVirus
*** I used the uninstalled with no problems.
*** Last version on my 2007 iMac was 10.6.8
*** AppleCare said they will be calling on Monday to make sure an appt has been set up by the local technician.
Voodoo or not, I will give Shut down, wait a few minutes, then Restart a try next time. Certainly couldn't hurt!
Thank you very much for all of your help and suggestions, it has all been very much appreciated.
Barbara
--- In macsupportcentral@yahoogroups.com , "N.A. Nada" <whodo678@...> wrote:
>
> Barbara,
>
> If you are troubleshooting, then do one thing at a time and then check how it worked. If you do multiple things, then you can not narrow the problem down. If you are working with AppleCare, THEN STOP FOLLOWING MY INSTRUCTIONS, but do tell them the answers to my questions.
>
> And again, I ask questions so I can get answers, not to hear myself type. I am not having a power trip, I am trying to narrow down the problem. If you do multiple things at once, I can not narrow it down. If I were Apple and I had a third party, like me, advising the customer, you, to do some things, I would get very frustrated. Apple is the one that ultimately has to try to fix it for you, but if I uncover some info like you were using Norton, Apple will want to know to get you fixed faster. Not telling then is like telling your doctor over the phone, "Doc, I have this terrible pain in my chest." and not telling the Doc, you were in a bad auto accident, and it is the bruise from the shoulder strap. The doc may think you're having a heart attack.
>
>
> Please answer my questions, but also keep AppleCare informed as to the answers, also. Give them my questions, and your answers.
>
> *** What version of Norton Utilities were you using?
> *** Is it _actually_ Norton Utilities or another of their products? <--- This is an important question. *****
> *** How did you remove Norton Utilities, just delete it, with Norton's uninstall app, or with a third party app?
> *** What was the last version of OS X you had on your 2007 iMac, before you migrated to your 2012?
> *** Are you and AppleCare going to talk again, or are you done with AppleCare for now?
>
> Until AppleCare is done with you, do not do what I might suggest, other than answer questions. Let Apple direct you for now, but tell them about Norton. *****
>
> If it is in fact Norton Utilities, then you need to read the Wikipedia page, since I can not find this info on the norton.com site:
>
> http://en.wikipedia.org/wiki/Norton_Utilities#End_of_life
>
> Basically, "In 2004, Symantec confirmed it had stopped developing Norton Utilities for Macintosh and Norton SystemWorks for Macintosh, and concentrate its efforts solely on Internet security products for the Mac.", and "8.0.2 added support of G5 model Macintosh released before December 2004, 1.25 GHz eMac, and various Mac G4 notebooks. However, some tools may present errors when running Mac OS X 10.4."
>
> Since you migrated Norton Utilities over from your 2007 iMac to your 2012 iMac, I am guessing you always had these freezes on your 2012 iMac, since the original OS that comes with it is 10.8.2.
>
> In regards to your "Please note", if you are speaking of the 8 minutes, refer back to the list of reasons I gave about why you might encounter a long restart or start up time. One of which was changing which drive you are booting from.
>
> Also it may just be voodoo, but when fixing things, I do not use restart, I shut down, wait a moment, and then do a start.
>
> I should have phrased that bet as, if you properly remove Norton... Since the last update to Norton Utilities was around 2004, it probably needs Rosetta and that is the freeze or hang. A scheduled Norton operation tries to start up and can not, because 10.8.2 can not use Rosetta.
>
> Let me guess the 2007 was running 10.6, right?
>
> You might not be able to use a Norton uninstall app, if it needs Rosetta.
>
> Remember, one thing at a time, and listen to Apple over me.
>
> Brent
>
>
>
> On Jul 10, 2013, at 1:13 PM, missladybee wrote:
>
> I removed Norton Utilities this morning. It had originally been moved over from my 2007 iMac when I set up the new 2012 iMac in December. It has been on the computer ever since.
>
> Endicia is a shipping label program. I print labels daily. Even so, I did remove it from my startup items. All that is left at this point is:
>
> PseudoAnacron
> MenuCalendarClock iCal
> Dropbox
> Printer Pro Desktop
>
> I called AppleCare yesterday afternoon and they had me go into Recovery Mode and download the Mt. Lion into a newly created Testing HD partition in Disk Utilities. This morning, after I got the new Mt. Lion OS set up I restarted. Everything worked right away even though the computer had been running all night, which is unusual because the frozen cursor problem always occurs after the computer has been on for a while. Thing is the computer wasn't being used, it was just on. Evidently being on and not being used or being on and used makes a difference.
>
> Restarted holding down option key so I could restart in my original Macintosh HD partition and everything worked right away, a surprise again. Half an hour later and after removing Norton Utilities, I restarted in the Testing HD partition. Desktop came up right away, but I got the beach ball instead of the cursor and it didn't function. Had to wait 8 minutes so I could do a regular restart. Next restart got cursor which moved but didn't function.
>
> Restarted in Testing HD partition, desktop came up right away but the cursor was frozen in lefthand corner for the usual 8 minutes. Waited again so I could do a regular restart.
>
> Restarted in original Macintosh HD Partition. Desktop screen up right away but no cursor or beach ball this time. 8 minutes later cursor appeared and was working.
>
> Please note, I did not force quite on any of these restarts.
>
> By installing Mt. Lion in the Testing Partition, AppleCare wanted to find out if it was a software problem or a hardware problem. I'm waiting for them to call back, but since the problem happens in both the Macintosh HD partition and the Testing HD partition, it appears to be a hardware problem.
>
> Barbara
>
> [Non-text portions of this message have been removed]
>
I did preform all the trouble shooting suggestions provided here, prior to calling AppleCare, As soon as I called AppleCare, I informed them of all the previous things I had done. When they called back yesterday evening I then informed them that I had removed Norton Utilities, actually it was Norton AntiVirus, before running the tests between the 2 partitions. They were pleased it had been removed. Unfortunately removing the software did not change a thing.
At this point I am completely relying on AppleCare for their help with this problem.
I originally had Norton Utilities years ago, then somewhere along the way I ended up with Norton AntiVirus. I believe the software was turned off most of the years it was on my 2007 iMac and just forgotten.
At this point Apple has ordered a new logic board and will set up an appointment with a local technician to install the part. On the phone yesterday evening the ApplCare tech also thought it could have something to do with Bluetooth, but first things first. They will try the logic board and go from there.
In answer to your questions. Since I had uninstalled the Norton AntiVirus and emptied the trash, I had to go back in Time Machine to for the information you requested.
*** Version: Symantic Solutions Norton AntiVirus Version 11.1.1 Dated 2007
*** Is it _actually_ Norton Utilities or another of their products: Looks like AntiVirus
*** I used the uninstalled with no problems.
*** Last version on my 2007 iMac was 10.6.8
*** AppleCare said they will be calling on Monday to make sure an appt has been set up by the local technician.
Voodoo or not, I will give Shut down, wait a few minutes, then Restart a try next time. Certainly couldn't hurt!
Thank you very much for all of your help and suggestions, it has all been very much appreciated.
Barbara
--- In macsupportcentral@
>
> Barbara,
>
> If you are troubleshooting, then do one thing at a time and then check how it worked. If you do multiple things, then you can not narrow the problem down. If you are working with AppleCare, THEN STOP FOLLOWING MY INSTRUCTIONS, but do tell them the answers to my questions.
>
> And again, I ask questions so I can get answers, not to hear myself type. I am not having a power trip, I am trying to narrow down the problem. If you do multiple things at once, I can not narrow it down. If I were Apple and I had a third party, like me, advising the customer, you, to do some things, I would get very frustrated. Apple is the one that ultimately has to try to fix it for you, but if I uncover some info like you were using Norton, Apple will want to know to get you fixed faster. Not telling then is like telling your doctor over the phone, "Doc, I have this terrible pain in my chest." and not telling the Doc, you were in a bad auto accident, and it is the bruise from the shoulder strap. The doc may think you're having a heart attack.
>
>
> Please answer my questions, but also keep AppleCare informed as to the answers, also. Give them my questions, and your answers.
>
> *** What version of Norton Utilities were you using?
> *** Is it _actually_ Norton Utilities or another of their products? <--- This is an important question. *****
> *** How did you remove Norton Utilities, just delete it, with Norton's uninstall app, or with a third party app?
> *** What was the last version of OS X you had on your 2007 iMac, before you migrated to your 2012?
> *** Are you and AppleCare going to talk again, or are you done with AppleCare for now?
>
> Until AppleCare is done with you, do not do what I might suggest, other than answer questions. Let Apple direct you for now, but tell them about Norton. *****
>
> If it is in fact Norton Utilities, then you need to read the Wikipedia page, since I can not find this info on the norton.com site:
>
> http://en.wikipedia
>
> Basically, "In 2004, Symantec confirmed it had stopped developing Norton Utilities for Macintosh and Norton SystemWorks for Macintosh, and concentrate its efforts solely on Internet security products for the Mac.", and "8.0.2 added support of G5 model Macintosh released before December 2004, 1.25 GHz eMac, and various Mac G4 notebooks. However, some tools may present errors when running Mac OS X 10.4."
>
> Since you migrated Norton Utilities over from your 2007 iMac to your 2012 iMac, I am guessing you always had these freezes on your 2012 iMac, since the original OS that comes with it is 10.8.2.
>
> In regards to your "Please note", if you are speaking of the 8 minutes, refer back to the list of reasons I gave about why you might encounter a long restart or start up time. One of which was changing which drive you are booting from.
>
> Also it may just be voodoo, but when fixing things, I do not use restart, I shut down, wait a moment, and then do a start.
>
> I should have phrased that bet as, if you properly remove Norton... Since the last update to Norton Utilities was around 2004, it probably needs Rosetta and that is the freeze or hang. A scheduled Norton operation tries to start up and can not, because 10.8.2 can not use Rosetta.
>
> Let me guess the 2007 was running 10.6, right?
>
> You might not be able to use a Norton uninstall app, if it needs Rosetta.
>
> Remember, one thing at a time, and listen to Apple over me.
>
> Brent
>
>
>
> On Jul 10, 2013, at 1:13 PM, missladybee wrote:
>
> I removed Norton Utilities this morning. It had originally been moved over from my 2007 iMac when I set up the new 2012 iMac in December. It has been on the computer ever since.
>
> Endicia is a shipping label program. I print labels daily. Even so, I did remove it from my startup items. All that is left at this point is:
>
> PseudoAnacron
> MenuCalendarClock iCal
> Dropbox
> Printer Pro Desktop
>
> I called AppleCare yesterday afternoon and they had me go into Recovery Mode and download the Mt. Lion into a newly created Testing HD partition in Disk Utilities. This morning, after I got the new Mt. Lion OS set up I restarted. Everything worked right away even though the computer had been running all night, which is unusual because the frozen cursor problem always occurs after the computer has been on for a while. Thing is the computer wasn't being used, it was just on. Evidently being on and not being used or being on and used makes a difference.
>
> Restarted holding down option key so I could restart in my original Macintosh HD partition and everything worked right away, a surprise again. Half an hour later and after removing Norton Utilities, I restarted in the Testing HD partition. Desktop came up right away, but I got the beach ball instead of the cursor and it didn't function. Had to wait 8 minutes so I could do a regular restart. Next restart got cursor which moved but didn't function.
>
> Restarted in Testing HD partition, desktop came up right away but the cursor was frozen in lefthand corner for the usual 8 minutes. Waited again so I could do a regular restart.
>
> Restarted in original Macintosh HD Partition. Desktop screen up right away but no cursor or beach ball this time. 8 minutes later cursor appeared and was working.
>
> Please note, I did not force quite on any of these restarts.
>
> By installing Mt. Lion in the Testing Partition, AppleCare wanted to find out if it was a software problem or a hardware problem. I'm waiting for them to call back, but since the problem happens in both the Macintosh HD partition and the Testing HD partition, it appears to be a hardware problem.
>
> Barbara
>
> [Non-text portions of this message have been removed]
>
Thu Jul 11, 2013 2:45 pm (PDT) . Posted by:
"Jim Saklad" jimdoc01
> I did preform all the trouble shooting suggestions provided here, prior to calling AppleCare, As soon as I called AppleCare, I informed them of all the previous things I had done. When they called back yesterday evening I then informed them that I had removed Norton Utilities, actually it was Norton AntiVirus, before running the tests between the 2 partitions. They were pleased it had been removed. Unfortunately removing the software did not change a thing.
I have gotten this frozen cursor on rare occasion.
Sometimes I have successfully waited it out (like the OS was busy repairing something, and couldn't pay attention to me).
Sometimes I have given up and done a Safe Boot, which automatically does some repair work, and the problem has resolved.
--
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Jim Saklad mailto:jimdoc@icloud.com
I have gotten this frozen cursor on rare occasion.
Sometimes I have successfully waited it out (like the OS was busy repairing something, and couldn't pay attention to me).
Sometimes I have given up and done a Safe Boot, which automatically does some repair work, and the problem has resolved.
--
~~~~~~~~~~~~
Jim Saklad mailto:jimdoc@icloud.
Thu Jul 11, 2013 3:54 pm (PDT) . Posted by:
"Ardell Faul" computer_monitor_service_company
Sometimes a frozen cursor simply means your hard drive is failing and
the needed data cannot be fetched.
Ardell Faul
Computer Monitor Service Inc.
Ardell's Laptop and PC Repair
10816 E. Mission Ave.,
Spokane Valley, Wa. 99206
ardell@icehouse.net
509-891-5188
On 7/11/2013 2:45 PM, Jim Saklad wrote:
>
>
>
> I have gotten this frozen cursor on rare occasion.
>
> Sometimes I have successfully waited it out (like the OS was busy
> repairing something, and couldn't pay attention to me).
>
> Sometimes I have given up and done a Safe Boot, which automatically
> does some repair work, and the problem has resolved.
>
> --
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> Jim Saklad mailto:jimdoc@icloud.com <mailto:jimdoc%40icloud.com>
>
>
[Non-text portions of this message have been removed]
the needed data cannot be fetched.
Ardell Faul
Computer Monitor Service Inc.
Ardell's Laptop and PC Repair
10816 E. Mission Ave.,
Spokane Valley, Wa. 99206
ardell@icehouse.
509-891-5188
On 7/11/2013 2:45 PM, Jim Saklad wrote:
>
>
>
> I have gotten this frozen cursor on rare occasion.
>
> Sometimes I have successfully waited it out (like the OS was busy
> repairing something, and couldn't pay attention to me).
>
> Sometimes I have given up and done a Safe Boot, which automatically
> does some repair work, and the problem has resolved.
>
> --
> ~~~~~~~~~~~~
> Jim Saklad mailto:jimdoc@icloud.
>
>
[Non-text portions of this message have been removed]
Thu Jul 11, 2013 4:37 pm (PDT) . Posted by:
"N.A. Nada"
Barbara,
There is no reason to apologize for going to AppleCare, before, during or after consulting this or any other list.
I am only a member of this list, no more, no less. And I do not want to discourage anyone from using AppleCare, or asking questions on this or any list.
Just when troubleshooting, trying one thing at a time is how you do it, if you want to figure out what the real cause and solution is. Following directions from more than one source only muddies things up.
I work under the Keep It Simple, Sam principle.
If AppleCare thinks that there is a problem with the logic board, that is possible, and could cause a freeze.
FYI only, Norton AV 11 for Mac is for OS X 10.4.11 to 10.6.8 and is included in Norton AV 12 for Mac is for OS X 10.7 and 10.8. Most AV software is known for slowing or short hangs on a Mac. Norton historically, has been the worst.
The reason I asked specifically how you removed the Norton software, is that some methods do leave behind parts of the software, and those parts can let the problem continue.
Let us know how the new logic board works out.
Take care and good luck.
Brent
On Jul 11, 2013, at 1:05 PM, missladybee wrote:
Please accept my apologies for going to AppleCare while still getting help from this group. That will not happen again.
I did preform all the trouble shooting suggestions provided here, prior to calling AppleCare, As soon as I called AppleCare, I informed them of all the previous things I had done. When they called back yesterday evening I then informed them that I had removed Norton Utilities, actually it was Norton AntiVirus, before running the tests between the 2 partitions. They were pleased it had been removed. Unfortunately removing the software did not change a thing.
At this point I am completely relying on AppleCare for their help with this problem.
I originally had Norton Utilities years ago, then somewhere along the way I ended up with Norton AntiVirus. I believe the software was turned off most of the years it was on my 2007 iMac and just forgotten.
At this point Apple has ordered a new logic board and will set up an appointment with a local technician to install the part. On the phone yesterday evening the ApplCare tech also thought it could have something to do with Bluetooth, but first things first. They will try the logic board and go from there.
In answer to your questions. Since I had uninstalled the Norton AntiVirus and emptied the trash, I had to go back in Time Machine to for the information you requested.
*** Version: Symantic Solutions Norton AntiVirus Version 11.1.1 Dated 2007
*** Is it _actually_ Norton Utilities or another of their products: Looks like AntiVirus
*** I used the uninstalled with no problems.
*** Last version on my 2007 iMac was 10.6.8
*** AppleCare said they will be calling on Monday to make sure an appt has been set up by the local technician.
Voodoo or not, I will give Shut down, wait a few minutes, then Restart a try next time. Certainly couldn't hurt!
Thank you very much for all of your help and suggestions, it has all been very much appreciated.
Barbara
--- In macsupportcentral@yahoogroups.com , "N.A. Nada" <whodo678@...> wrote:
>
> Barbara,
>
> If you are troubleshooting, then do one thing at a time and then check how it worked. If you do multiple things, then you can not narrow the problem down. If you are working with AppleCare, THEN STOP FOLLOWING MY INSTRUCTIONS, but do tell them the answers to my questions.
>
> And again, I ask questions so I can get answers, not to hear myself type. I am not having a power trip, I am trying to narrow down the problem. If you do multiple things at once, I can not narrow it down. If I were Apple and I had a third party, like me, advising the customer, you, to do some things, I would get very frustrated. Apple is the one that ultimately has to try to fix it for you, but if I uncover some info like you were using Norton, Apple will want to know to get you fixed faster. Not telling then is like telling your doctor over the phone, "Doc, I have this terrible pain in my chest." and not telling the Doc, you were in a bad auto accident, and it is the bruise from the shoulder strap. The doc may think you're having a heart attack.
>
>
> Please answer my questions, but also keep AppleCare informed as to the answers, also. Give them my questions, and your answers.
>
> *** What version of Norton Utilities were you using?
> *** Is it _actually_ Norton Utilities or another of their products? <--- This is an important question. *****
> *** How did you remove Norton Utilities, just delete it, with Norton's uninstall app, or with a third party app?
> *** What was the last version of OS X you had on your 2007 iMac, before you migrated to your 2012?
> *** Are you and AppleCare going to talk again, or are you done with AppleCare for now?
>
> Until AppleCare is done with you, do not do what I might suggest, other than answer questions. Let Apple direct you for now, but tell them about Norton. *****
>
> If it is in fact Norton Utilities, then you need to read the Wikipedia page, since I can not find this info on the norton.com site:
>
>
> Basically, "In 2004, Symantec confirmed it had stopped developing Norton Utilities for Macintosh and Norton SystemWorks for Macintosh, and concentrate its efforts solely on Internet security products for the Mac.", and "8.0.2 added support of G5 model Macintosh released before December 2004, 1.25 GHz eMac, and various Mac G4 notebooks. However, some tools may present errors when running Mac OS X 10.4."
>
> Since you migrated Norton Utilities over from your 2007 iMac to your 2012 iMac, I am guessing you always had these freezes on your 2012 iMac, since the original OS that comes with it is 10.8.2.
>
> In regards to your "Please note", if you are speaking of the 8 minutes, refer back to the list of reasons I gave about why you might encounter a long restart or start up time. One of which was changing which drive you are booting from.
>
> Also it may just be voodoo, but when fixing things, I do not use restart, I shut down, wait a moment, and then do a start.
>
> I should have phrased that bet as, if you properly remove Norton... Since the last update to Norton Utilities was around 2004, it probably needs Rosetta and that is the freeze or hang. A scheduled Norton operation tries to start up and can not, because 10.8.2 can not use Rosetta.
>
> Let me guess the 2007 was running 10.6, right?
>
> You might not be able to use a Norton uninstall app, if it needs Rosetta.
>
> Remember, one thing at a time, and listen to Apple over me.
>
> Brent
>
>
>
> On Jul 10, 2013, at 1:13 PM, missladybee wrote:
>
> I removed Norton Utilities this morning. It had originally been moved over from my 2007 iMac when I set up the new 2012 iMac in December. It has been on the computer ever since.
>
> Endicia is a shipping label program. I print labels daily. Even so, I did remove it from my startup items. All that is left at this point is:
>
> PseudoAnacron
> MenuCalendarClock iCal
> Dropbox
> Printer Pro Desktop
>
> I called AppleCare yesterday afternoon and they had me go into Recovery Mode and download the Mt. Lion into a newly created Testing HD partition in Disk Utilities. This morning, after I got the new Mt. Lion OS set up I restarted. Everything worked right away even though the computer had been running all night, which is unusual because the frozen cursor problem always occurs after the computer has been on for a while. Thing is the computer wasn't being used, it was just on. Evidently being on and not being used or being on and used makes a difference.
>
> Restarted holding down option key so I could restart in my original Macintosh HD partition and everything worked right away, a surprise again. Half an hour later and after removing Norton Utilities, I restarted in the Testing HD partition. Desktop came up right away, but I got the beach ball instead of the cursor and it didn't function. Had to wait 8 minutes so I could do a regular restart. Next restart got cursor which moved but didn't function.
>
> Restarted in Testing HD partition, desktop came up right away but the cursor was frozen in lefthand corner for the usual 8 minutes. Waited again so I could do a regular restart.
>
> Restarted in original Macintosh HD Partition. Desktop screen up right away but no cursor or beach ball this time. 8 minutes later cursor appeared and was working.
>
> Please note, I did not force quite on any of these restarts.
>
> By installing Mt. Lion in the Testing Partition, AppleCare wanted to find out if it was a software problem or a hardware problem. I'm waiting for them to call back, but since the problem happens in both the Macintosh HD partition and the Testing HD partition, it appears to be a hardware problem.
>
> Barbara
>
> [Non-text portions of this message have been removed]
>
[Non-text portions of this message have been removed]
There is no reason to apologize for going to AppleCare, before, during or after consulting this or any other list.
I am only a member of this list, no more, no less. And I do not want to discourage anyone from using AppleCare, or asking questions on this or any list.
Just when troubleshooting, trying one thing at a time is how you do it, if you want to figure out what the real cause and solution is. Following directions from more than one source only muddies things up.
I work under the Keep It Simple, Sam principle.
If AppleCare thinks that there is a problem with the logic board, that is possible, and could cause a freeze.
FYI only, Norton AV 11 for Mac is for OS X 10.4.11 to 10.6.8 and is included in Norton AV 12 for Mac is for OS X 10.7 and 10.8. Most AV software is known for slowing or short hangs on a Mac. Norton historically, has been the worst.
The reason I asked specifically how you removed the Norton software, is that some methods do leave behind parts of the software, and those parts can let the problem continue.
Let us know how the new logic board works out.
Take care and good luck.
Brent
On Jul 11, 2013, at 1:05 PM, missladybee wrote:
Please accept my apologies for going to AppleCare while still getting help from this group. That will not happen again.
I did preform all the trouble shooting suggestions provided here, prior to calling AppleCare, As soon as I called AppleCare, I informed them of all the previous things I had done. When they called back yesterday evening I then informed them that I had removed Norton Utilities, actually it was Norton AntiVirus, before running the tests between the 2 partitions. They were pleased it had been removed. Unfortunately removing the software did not change a thing.
At this point I am completely relying on AppleCare for their help with this problem.
I originally had Norton Utilities years ago, then somewhere along the way I ended up with Norton AntiVirus. I believe the software was turned off most of the years it was on my 2007 iMac and just forgotten.
At this point Apple has ordered a new logic board and will set up an appointment with a local technician to install the part. On the phone yesterday evening the ApplCare tech also thought it could have something to do with Bluetooth, but first things first. They will try the logic board and go from there.
In answer to your questions. Since I had uninstalled the Norton AntiVirus and emptied the trash, I had to go back in Time Machine to for the information you requested.
*** Version: Symantic Solutions Norton AntiVirus Version 11.1.1 Dated 2007
*** Is it _actually_ Norton Utilities or another of their products: Looks like AntiVirus
*** I used the uninstalled with no problems.
*** Last version on my 2007 iMac was 10.6.8
*** AppleCare said they will be calling on Monday to make sure an appt has been set up by the local technician.
Voodoo or not, I will give Shut down, wait a few minutes, then Restart a try next time. Certainly couldn't hurt!
Thank you very much for all of your help and suggestions, it has all been very much appreciated.
Barbara
--- In macsupportcentral@
>
> Barbara,
>
> If you are troubleshooting, then do one thing at a time and then check how it worked. If you do multiple things, then you can not narrow the problem down. If you are working with AppleCare, THEN STOP FOLLOWING MY INSTRUCTIONS, but do tell them the answers to my questions.
>
> And again, I ask questions so I can get answers, not to hear myself type. I am not having a power trip, I am trying to narrow down the problem. If you do multiple things at once, I can not narrow it down. If I were Apple and I had a third party, like me, advising the customer, you, to do some things, I would get very frustrated. Apple is the one that ultimately has to try to fix it for you, but if I uncover some info like you were using Norton, Apple will want to know to get you fixed faster. Not telling then is like telling your doctor over the phone, "Doc, I have this terrible pain in my chest." and not telling the Doc, you were in a bad auto accident, and it is the bruise from the shoulder strap. The doc may think you're having a heart attack.
>
>
> Please answer my questions, but also keep AppleCare informed as to the answers, also. Give them my questions, and your answers.
>
> *** What version of Norton Utilities were you using?
> *** Is it _actually_ Norton Utilities or another of their products? <--- This is an important question. *****
> *** How did you remove Norton Utilities, just delete it, with Norton's uninstall app, or with a third party app?
> *** What was the last version of OS X you had on your 2007 iMac, before you migrated to your 2012?
> *** Are you and AppleCare going to talk again, or are you done with AppleCare for now?
>
> Until AppleCare is done with you, do not do what I might suggest, other than answer questions. Let Apple direct you for now, but tell them about Norton. *****
>
> If it is in fact Norton Utilities, then you need to read the Wikipedia page, since I can not find this info on the norton.com site:
>
>
> Basically, "In 2004, Symantec confirmed it had stopped developing Norton Utilities for Macintosh and Norton SystemWorks for Macintosh, and concentrate its efforts solely on Internet security products for the Mac.", and "8.0.2 added support of G5 model Macintosh released before December 2004, 1.25 GHz eMac, and various Mac G4 notebooks. However, some tools may present errors when running Mac OS X 10.4."
>
> Since you migrated Norton Utilities over from your 2007 iMac to your 2012 iMac, I am guessing you always had these freezes on your 2012 iMac, since the original OS that comes with it is 10.8.2.
>
> In regards to your "Please note", if you are speaking of the 8 minutes, refer back to the list of reasons I gave about why you might encounter a long restart or start up time. One of which was changing which drive you are booting from.
>
> Also it may just be voodoo, but when fixing things, I do not use restart, I shut down, wait a moment, and then do a start.
>
> I should have phrased that bet as, if you properly remove Norton... Since the last update to Norton Utilities was around 2004, it probably needs Rosetta and that is the freeze or hang. A scheduled Norton operation tries to start up and can not, because 10.8.2 can not use Rosetta.
>
> Let me guess the 2007 was running 10.6, right?
>
> You might not be able to use a Norton uninstall app, if it needs Rosetta.
>
> Remember, one thing at a time, and listen to Apple over me.
>
> Brent
>
>
>
> On Jul 10, 2013, at 1:13 PM, missladybee wrote:
>
> I removed Norton Utilities this morning. It had originally been moved over from my 2007 iMac when I set up the new 2012 iMac in December. It has been on the computer ever since.
>
> Endicia is a shipping label program. I print labels daily. Even so, I did remove it from my startup items. All that is left at this point is:
>
> PseudoAnacron
> MenuCalendarClock iCal
> Dropbox
> Printer Pro Desktop
>
> I called AppleCare yesterday afternoon and they had me go into Recovery Mode and download the Mt. Lion into a newly created Testing HD partition in Disk Utilities. This morning, after I got the new Mt. Lion OS set up I restarted. Everything worked right away even though the computer had been running all night, which is unusual because the frozen cursor problem always occurs after the computer has been on for a while. Thing is the computer wasn't being used, it was just on. Evidently being on and not being used or being on and used makes a difference.
>
> Restarted holding down option key so I could restart in my original Macintosh HD partition and everything worked right away, a surprise again. Half an hour later and after removing Norton Utilities, I restarted in the Testing HD partition. Desktop came up right away, but I got the beach ball instead of the cursor and it didn't function. Had to wait 8 minutes so I could do a regular restart. Next restart got cursor which moved but didn't function.
>
> Restarted in Testing HD partition, desktop came up right away but the cursor was frozen in lefthand corner for the usual 8 minutes. Waited again so I could do a regular restart.
>
> Restarted in original Macintosh HD Partition. Desktop screen up right away but no cursor or beach ball this time. 8 minutes later cursor appeared and was working.
>
> Please note, I did not force quite on any of these restarts.
>
> By installing Mt. Lion in the Testing Partition, AppleCare wanted to find out if it was a software problem or a hardware problem. I'm waiting for them to call back, but since the problem happens in both the Macintosh HD partition and the Testing HD partition, it appears to be a hardware problem.
>
> Barbara
>
> [Non-text portions of this message have been removed]
>
[Non-text portions of this message have been removed]
Thu Jul 11, 2013 6:36 pm (PDT) . Posted by:
"Don" don.96705
When I was installing some computers in a state office in Sacramento CA I learned a new term.
The ID-10-T error. Write that in your sloppiest handwriting without dashes.
You can use that term around most computer users and they have no idea what you are talking about.
As I learned in college fifty years ago you can try to make it "damn idiot-proof" but you can't make it "damn-idiot proof".
Don at 21.9N 159.6W
Mac Pro OS X 10.7.5
On Jul 10, 2013, at 21:39, Christopher Collins wrote:
> There is no such thing as "idiot proof" unfortunately.
>
> The more "idiot proof" one makes things, the smarter the idiots seems to get at breaking them!
>
> cjc
>
[Non-text portions of this message have been removed]
The ID-10-T error. Write that in your sloppiest handwriting without dashes.
You can use that term around most computer users and they have no idea what you are talking about.
As I learned in college fifty years ago you can try to make it "damn idiot-proof" but you can't make it "damn-idiot proof".
Don at 21.9N 159.6W
Mac Pro OS X 10.7.5
On Jul 10, 2013, at 21:39, Christopher Collins wrote:
> There is no such thing as "idiot proof" unfortunately.
>
> The more "idiot proof" one makes things, the smarter the idiots seems to get at breaking them!
>
> cjc
>
[Non-text portions of this message have been removed]
GROUP FOOTER MESSAGE
