8/08/2013

[macsupport] Digest Number 9693

15 New Messages

Digest #9693
1a
Completely dead iMac by "Vixpix" nyskater
1b
Re: Completely dead iMac by "Bill Boulware" boulware0224
1c
Re: Completely dead iMac by "Chris Jones" bobstermcbob
1d
Re: Completely dead iMac by "Jon Kreisler" jonkreisler
1e
Re: Completely dead iMac by "Vixpix" nyskater
1f
Re: Completely dead iMac by "Jon Kreisler" jonkreisler
1g
Re: Completely dead iMac by "Vixpix" nyskater
1h
Re: Completely dead iMac by "Denver Dan" denverdan22180
1i
Re: Completely dead iMac by "Denver Dan" denverdan22180
1j
Re: Completely dead iMac by "Bill Castine" wcastine
1k
Re: Completely dead iMac by "Vixpix" nyskater
1l
Re: Completely dead iMac by "Jim Saklad" jimdoc01
1n
Re: Completely dead iMac by "Barry Austern" barryaus

Messages

Thu Aug 8, 2013 6:09 am (PDT) . Posted by:

"Vixpix" nyskater

Is there ever a chance of reviving a completely dead iMac? Mine never revived from sleep this morning. I have disconnected all other peripherals, and the only thing I haven't done was plug the Mac directly into the wall outlet. I have an appt. with Apple tomorrow.

My question is - is there ever a chance for a fix to this? It's not responding to anything, as if there is no power supply.

Vickie 

Sent from a spoiled little iPad

Thu Aug 8, 2013 6:11 am (PDT) . Posted by:

"Bill Boulware" boulware0224

Could be just that (power supply) or could be hit by power surge or lightning. Won't know until it is opened up ;(

Sent from a mobile device, please ignore any auto corrected or typographical errors.

> On Aug 8, 2013, at 9:09, Vixpix <vixpix26@hvc.rr.com> wrote:
>
> Is there ever a chance of reviving a completely dead iMac? Mine never revived from sleep this morning. I have disconnected all other peripherals, and the only thing I haven't done was plug the Mac directly into the wall outlet. I have an appt. with Apple tomorrow.
>
> My question is - is there ever a chance for a fix to this? It's not responding to anything, as if there is no power supply.
>
> Vickie 
>
> Sent from a spoiled little iPad
>
>

[Non-text portions of this message have been removed]

Thu Aug 8, 2013 6:12 am (PDT) . Posted by:

"Chris Jones" bobstermcbob

On 08/08/13 14:09, Vixpix wrote:
> Is there ever a chance of reviving a completely dead iMac? Mine never revived from sleep this morning. I have disconnected all other peripherals, and the only thing I haven't done was plug the Mac directly into the wall outlet. I have an appt. with Apple tomorrow.
>
> My question is - is there ever a chance for a fix to this? It's not responding to anything, as if there is no power supply.

Its almost always possible. The question then is how much will it cost
(if not covered by applecare) and thus if it is economic to do so, and
that depends on exactly what has broken. The Apple store should be able
to tell you that.

>
> Vickie 
>
> Sent from a spoiled little iPad
>
>
>
> ------------------------------------
>
> Group FAQ:
> <http://tech.groups.yahoo.com/group/macsupportcentral/files/faq.htm>
>
> Yahoo! Groups Links
>
>
>

Thu Aug 8, 2013 6:44 am (PDT) . Posted by:

"Jon Kreisler" jonkreisler

If it wasn't fried by lightning it can probably be repaired. Worst case, as
long as the hard disk isn't damaged, the hard disk can be moved to a
different Mac.

Jon

On Thu, Aug 8, 2013 at 9:09 AM, Vixpix <vixpix26@hvc.rr.com> wrote:

> **
>
>
> Is there ever a chance of reviving a completely dead iMac? Mine never
> revived from sleep this morning. I have disconnected all other peripherals,
> and the only thing I haven't done was plug the Mac directly into the wall
> outlet. I have an appt. with Apple tomorrow.
>
> My question is - is there ever a chance for a fix to this? It's not
> responding to anything, as if there is no power supply.
>
> Vickie 
>
> Sent from a spoiled little iPad
>
>
>

[Non-text portions of this message have been removed]

Thu Aug 8, 2013 6:54 am (PDT) . Posted by:

"Vixpix" nyskater

There was no lightning or traumatic event involved. The only thing I had noticed was a sound last night (when the Mac was already asleep) as if one of the external drives was waking. But I had heard that happen before.

Vickie 

Sent from a spoiled little iPad

On Aug 8, 2013, at 9:44 AM, Jon Kreisler <jonkreisler@gmail.com> wrote:

> If it wasn't fried by lightning it can probably be repaired. Worst case, as
> long as the hard disk isn't damaged, the hard disk can be moved to a
> different Mac.

Thu Aug 8, 2013 7:18 am (PDT) . Posted by:

"Jon Kreisler" jonkreisler

There was a thunderstorm this morning at about 2:20 AM. (EDT, NYC) I was up
at that time and did a quick shutdown on my Mac, when I heard the thunder,
to prevent possible damage.)

Jon

On Thu, Aug 8, 2013 at 9:54 AM, Vixpix <vixpix26@hvc.rr.com> wrote:

> **
>
>
> There was no lightning or traumatic event involved. The only thing I had
> noticed was a sound last night (when the Mac was already asleep) as if one
> of the external drives was waking. But I had heard that happen before.
>
> Vickie 
>
> Sent from a spoiled little iPad
>
> On Aug 8, 2013, at 9:44 AM, Jon Kreisler <jonkreisler@gmail.com> wrote:
>
> > If it wasn't fried by lightning it can probably be repaired. Worst case,
> as
> > long as the hard disk isn't damaged, the hard disk can be moved to a
> > different Mac.
>
>
>

[Non-text portions of this message have been removed]

Thu Aug 8, 2013 7:28 am (PDT) . Posted by:

"Vixpix" nyskater

I live in the Hudson Valley (Orange County) and I don't think we got any storm. The driveway was dry this morning.

I also need to get a new UPS unit, because the battery is pretty much dead.

Vickie 

Sent from a spoiled little iPad

On Aug 8, 2013, at 10:18 AM, Jon Kreisler <jonkreisler@gmail.com> wrote:

> There was a thunderstorm this morning at about 2:20 AM. (EDT, NYC) I was up
> at that time and did a quick shutdown on my Mac, when I heard the thunder,
> to prevent possible damage.)
>
> Jon

Thu Aug 8, 2013 7:34 am (PDT) . Posted by:

"Denver Dan" denverdan22180

Howdy.

A computer that won't boot and that doesn't show a power light when you
try to boot can be repaired.

The question is what will the repair cost be and whether it is worth it
if the computer is and old one. Hard question to answer. Might be on
the cusp of being old.

My guess is that the hard drive is OK. A hard drive can be removed
and installed in a different computer or installed in something like a
Thermaltake BlacX drive dock. The BlacX costs about $40 USD at major
computer stores or online. You connect it to a working computer and
insert the removed HD into the top of the drive dock. No lids, no
screws, no driver needed. Just works.

Your iMac might have a power supply failure. This can be replaced.
Depending on where you go and the basic bench fee price, a replacement
might cost about $60 USD plus labor. If you have the work done at an
Apple Store it would be more expensive but you get a decent warranty on
the work.

Might also be a battery that needs to be replaced. On many iMacs, you
can replace the little battery yourself. It's visible when you open
the little lid on bottom where RAM slots are located.

One thing to always try in this circumstance is to move the power cord
to a different socket or outlet.

I say this after going to two different clients years ago and not being
able to figure out what was wrong with a dead Mac. Turned out the one
socket it was plugged into on a power strip decided to go bad. Could
have plugged it into any of the other sockets or a wall socket and it
would have booted right up. Which is what it did when the Macs were
brought into a repair depot.

Good luck.

Denver Dan

On Thu, 08 Aug 2013 09:09:06 -0400, Vixpix wrote:
> Is there ever a chance of reviving a completely dead iMac? Mine never
> revived from sleep this morning. I have disconnected all other
> peripherals, and the only thing I haven't done was plug the Mac
> directly into the wall outlet. I have an appt. with Apple tomorrow.
>
> My question is - is there ever a chance for a fix to this? It's not
> responding to anything, as if there is no power supply.
>
> Vickie

Thu Aug 8, 2013 7:42 am (PDT) . Posted by:

"Denver Dan" denverdan22180

Howdy.

Vickie, instead of getting a new UPS battery box, instead check to see
if the batter itself can be replaced. Many UPS boxes have a
replaceable battery.

Many manufactures of UPS boxes offer a replacement service. Order a
new battery from them and they send it to you and you can return the
dead battery for safe and green disposal in the same box with a post
pre-paid label.

Or, check here for replacement batteries:

Batteries Plus

<http://www.batteriesplus.com/>

Batteries Plus also has a lot of retail stores and the web site has a
store locator. They will take the old battery for green disposal.
They carry all kinds of batteries from small to large and for many
types of UPS boxes including UPS batteries that will last longer than
the original.

Denver Dan

(who drives across the Newburgh bridge occasional on the way to
Poughkeepsie and Pleasant Valley to visit friends)

On Thu, 08 Aug 2013 10:28:14 -0400, Vixpix wrote:
> I live in the Hudson Valley (Orange County) and I don't think we got
> any storm. The driveway was dry this morning.
>
> I also need to get a new UPS unit, because the battery is pretty much dead.
>
> Vickie

Thu Aug 8, 2013 8:09 am (PDT) . Posted by:

"Bill Castine" wcastine

Denver Dan's idea is quite on point. I deal with Battery Source which is similar, I'm sure, to Batteries Plus. I had checked an online price for a replacement battery. Battery Source was about $5 to $8 higher but that's before calculating the shipping charges. Furthermore, Battery Source had what I needed in stock, installed it for me, and disposed of the old battery. I think I came out ahead and didn't have all the hassle of installation and disposal, let alone waiting for delivery.

Bill

On Aug 8, 2013, at 10:42 AM, Denver Dan <denver.dan@verizon.net> wrote:

> Howdy.
>
> Vickie, instead of getting a new UPS battery box, instead check to see
> if the batter itself can be replaced. Many UPS boxes have a
> replaceable battery.
>
> Many manufactures of UPS boxes offer a replacement service. Order a
> new battery from them and they send it to you and you can return the
> dead battery for safe and green disposal in the same box with a post
> pre-paid label.
>
> Or, check here for replacement batteries:
>
> Batteries Plus
>
> <http://www.batteriesplus.com/>
>
> Batteries Plus also has a lot of retail stores and the web site has a
> store locator. They will take the old battery for green disposal.
> They carry all kinds of batteries from small to large and for many
> types of UPS boxes including UPS batteries that will last longer than
> the original.
>
> Denver Dan
>
> (who drives across the Newburgh bridge occasional on the way to
> Poughkeepsie and Pleasant Valley to visit friends)
>
> On Thu, 08 Aug 2013 10:28:14 -0400, Vixpix wrote:
> > I live in the Hudson Valley (Orange County) and I don't think we got
> > any storm. The driveway was dry this morning.
> >
> > I also need to get a new UPS unit, because the battery is pretty much dead.
> >
> > Vickie
>

[Non-text portions of this message have been removed]

Thu Aug 8, 2013 8:21 am (PDT) . Posted by:

"Vixpix" nyskater

Thanks Dan, and everyone for your input! I will let you know how it goes!

Vickie 

Sent from a spoiled little iPad

On Aug 8, 2013, at 11:09 AM, Bill Castine <bill.castine@gmail.com> wrote:

> Denver Dan's idea is quite on point. I deal with Battery Source which is similar, I'm sure, to Batteries Plus. I had checked an online price for a replacement battery. Battery Source was about $5 to $8 higher but that's before calculating the shipping charges. Furthermore, Battery Source had what I needed in stock, installed it for me, and disposed of the old battery. I think I came out ahead and didn't have all the hassle of installation and disposal, let alone waiting for delivery.

Thu Aug 8, 2013 8:29 am (PDT) . Posted by:

"Jim Saklad" jimdoc01

> Is there ever a chance of reviving a completely dead iMac? Mine never revived from sleep this morning. I have disconnected all other peripherals, and the only thing I haven't done was plug the Mac directly into the wall outlet. I have an appt. with Apple tomorrow.
>
> My question is - is there ever a chance for a fix to this? It's not responding to anything, as if there is no power supply.
>
> Vickie 

The first thing(s) I would consider are:
1. Move the plug from the power bar or UPS to a wall outlet
2. Do a SMC Reset:
<http://support.apple.com/kb/HT3964>
Shut down the computer.
Unplug the computer's power cord.
Wait fifteen seconds.
Attach the computer's power cord.
Wait five seconds, then press the power button to turn on the computer.

[Non-text portions of this message have been removed]

Thu Aug 8, 2013 8:44 am (PDT) . Posted by:

"Vixpix" nyskater

Dan,

You do?? How cool is that! Have you tried the Walkway over the Hudson bridge? Longest walking bridge in the world.

Vickie 

Sent from a spoiled little iPad

On Aug 8, 2013, at 10:42 AM, Denver Dan <denver.dan@verizon.net> wrote:

>
> Denver Dan
>
> (who drives across the Newburgh bridge occasional on the way to
> Poughkeepsie and Pleasant Valley to visit friends)

Thu Aug 8, 2013 8:55 am (PDT) . Posted by:

"Barry Austern" barryaus


On Aug 8, 2013, at 9:09 AM, Vixpix wrote:

> Is there ever a chance of reviving a completely dead iMac? Mine never revived from sleep this morning. I have disconnected all other peripherals, and the only thing I haven't done was plug the Mac directly into the wall outlet. I have an appt. with Apple tomorrow.
>
> My question is - is there ever a chance for a fix to this? It's not responding to anything, as if there is no power supply.

Anything can be fixed. The question is whether or not it is worth fixing. In your case it might be as simple as resetting the system manager. In most modern iMacs you do that simply by unplugging them for a half minute or so. Even if it is the power supply that is generally cheaper than a whole new machine. If it is the main circuit board (AKA motherboard) then it might not be worth fixing.
--
Barry Austern
barryaus@fuse.net

[Non-text portions of this message have been removed]

Thu Aug 8, 2013 7:31 am (PDT) . Posted by:

"James Robertson" jamesrob328i


On Aug 8, 2013, at 3:52 AM, James Robertson <jamesrob@sonic.net> wrote:

> Next step: install the DOCSIS 3 cable modem. Comcast didn't have one that's "just" a modem, but a quick Google search led me to instructions on how to configure the Arris 862G/CT in bridge mode, so I'm hopeful I'll be able to accomplish that as well. Wish me luck!

Before you had the chance to do that (wish me luck), mine ran out :-(

I studied the web based configuration pdf provided by Arris, plugged in the "gateway" (which has "Xfinity" printed onto it case), logged in to the device (not yet connected to anything beside my computer via Ethernet), and discovered that Comcast embeds a crippled, dumbed-down web-based configuration interface that doesn't permit the user to turn off the WiFi radios or change from NAT to bridged mode!

Comcast's user forums are rife with complaints about this (their support folks do the setup online, and try to charge for it as "advanced"; user services; their support folks do it wrong; their support folks can't bind or unbind the serial numbers of the devices from the end user's account, so that the end-user ends up with no voice phone service for a few days, etc., etc. Also, when Comcast pushes firmware "upgrades"; to these "internet gateway" (meaning it's a router, not just a cable modem) devices, often the firmware upgrade overwrites the previous configuration, turning the WiFi radios back on, etc.

I'm ordering a retail Arris DOCSIS 3/EMTA device from amazon.com, with assurances from Comcast that it's "approved"; by them for user installation, and I'm returning the device I picked up at my Comcast center yesterday.

Meanwhile my new Airport a/c router is working fine and consistently displaying much faster transmit speeds.

--
Jim Robertson
__o
_-\<,_
(*)/ (*)
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My other car is an S-Works Roubaix