8/11/2013

[macsupport] Digest Number 9698

Mac Support Central

15 New Messages

Digest #9698
2a
Re: Mac mail by "Jim Saklad" jimdoc01
2b
Re: Mac mail by "Alan Fry" alanjohnfry
2c
Re: Mac mail by "Tauqir Rana" ranatqr
2d
Re: Mac mail by "Denver Dan" denverdan22180
2e
Re: Mac mail by "N.A. Nada"
2f
Re: Mac mail by "Tauqir Rana" ranatqr
3a
Time Machine problem by "Paul" hlecptr
3b
Re: Time Machine problem by "Jim Saklad" jimdoc01
4
Mavericks and USB 3.0 by "Jon Kreisler" jonkreisler

Messages

Sat Aug 10, 2013 6:24 am (PDT) . Posted by:

"James Robertson" jamesrob328i


On Aug 9, 2013, at 10:06 PM, N.A. Nada <whodo678@comcast.net> wrote:

> ISPs have been requiring to know the MAC ID of modems for many, many years. They usually only ask when you change modems. That is how they control that you can only have service at one location per account.

Of course I knew that…

My gripe is that THEY didn't know enough to disassociate the CORRECT device (the cable network gateway/router I never connected to the internet because Comcast had embedded into it a dumbed-down web-based configuration utility that made it useless to me), but instead had "deactivated&quot; (meaning of course they would no longer allow internet access through it) the modem I rented from them for the past 3 years and was still relying on pending the arrival of my new, purchased modem.

My business recently was forced to change from a superb local ISP to "Comcast Business" (aDSL doesn't support the uplink speed we need to support communications with the vendor of our electronic records system). It took Comcast 3 trips to install cable service. We're a medical office, with absolutely NO need for television services, and ABSOLUTE dependence on reliable voice telephony services. Each time the Comcast "install crew" showed up (or DIDN'T show up as scheduled), our call to our business services account rep required us to re-assert that we didn't want to "SAVE MONEY" on bundled voice and cable TV services.

Unfortunately, in our local marketplace, they do provide uplink and downlink transmission rates that dramatically exceed the competition.

Alls well that ends well, however. I now have internet access that is DRAMATICALLY quicker than what I've had for the past 3 years, and my new Airport router is obviously "snappier"; as well for local file transfers and screen sharing, plus it permits me to acquiesce to my kids' friends requests for WiFi access while they're at my house without me having to struggle with whether or not to provide them my router's WPA2 password (because of the guest network).

--
Jim Robertson
__o
_-\<,_
(*)/ (*)
```````````````````````````````````````````````````````
My other car is an S-Works Roubaix

Sat Aug 10, 2013 1:49 pm (PDT) . Posted by:

"N.A. Nada"

Mike,

do you pay by the call or a flat monthly fee? If a per call, then document it and push it by going to the FCC. If a flat fee, document it, and keep reminding them.

I gave an employee a pay as you go phone, so I could keep in touch with him. I knew his friend in another state and had no problem with him calling the friend. But he kept blowing through the top off cards. He being techno-illiterate, I checked his bills on line. I asked Verizon, how someone who did not drive could make a call from the West Coast and then 20 minutes later make a call from the East Coast. "Oh, the computer mess up 50 customers with that." They offered to credit $200 of false billing good for a 90-day period. I said no good, make it good until it is used, they said they could not. I said fine, let me call the FCC about fraud. It took Mike 5 or 6 months to use up the $200 credit.

Never trust a phone company or cable company.

Brent

On Aug 10, 2013, at 3:30 AM, Michael Stupinski wrote:

In an earlier post of mine here (August 5) I said:

> Recently I have also determined that the online log of my phone calls shows the call times as if they were U.S. Mountain Time, although I'm in the Eastern Zone. It also shows some "Answered Calls" that actually were never answered (nor, after checking with the "callers", ever made). Finally, I'm not happy with the fact that when I tried to block a couple of very frequent "robo" calls, I was informed that the numbers, (860)059-4744 and (860) 000-0000, were "not valid numbers" and therefore could not be blocked! I would think that if Comcast's system could determine that the numbers were not valid it would be a trivial matter to block them. (And yes, my phone numbers are, and have been, on the Do Not Call list.)
>
> The friendly and helpful lady who answered my call promised to do all she could to get to the bottom of the problems in the preceding paragraph, and I'll report any success here.

The problem with Comcast has not only not been resolved, but has gotten worse. Now calls in the log that are listed as having been made on one date show a date months earlier when the call detail is selected. Several days ago I spent another hour and a half on the phone with another representative who expressed surprise at the issues I reported and said she had never seen these issues before, but who never managed to solve them. A short time later I discovered Comcast forum on which show five other customers with these same problem. If you have Comcast internet/phone service, check the logs of your phone calls.

..............Mike

[Non-text portions of this message have been removed]

Sat Aug 10, 2013 3:30 pm (PDT) . Posted by:

"Michael Stupinski" mstupinski

Brent,

My Comcast service is internet, TV, and land line, not cell service. My cell provider is Verizon. The land-line service is flat monthly for all local calls, but I guess there would be an added charge for out-of-area calls. Haven't made any on Comcast yet, but that's how it was with AT&T. I make very few out of area calls, though. My son lives over a thousand miles away, but if I call him from the land line there's no extra charge because we talk over his cell phone and we got his phone here, so it has the same area code as ours and shows up as local.

..............Mike

On Aug 10, 2013, at 4:49 PM, "N.A. Nada" <whodo678@comcast.net> wrote:

> Mike,
>
> do you pay by the call or a flat monthly fee? If a per call, then document it and push it by going to the FCC. If a flat fee, document it, and keep reminding them.
>
> I gave an employee a pay as you go phone, so I could keep in touch with him. I knew his friend in another state and had no problem with him calling the friend. But he kept blowing through the top off cards. He being techno-illiterate, I checked his bills on line. I asked Verizon, how someone who did not drive could make a call from the West Coast and then 20 minutes later make a call from the East Coast. "Oh, the computer mess up 50 customers with that." They offered to credit $200 of false billing good for a 90-day period. I said no good, make it good until it is used, they said they could not. I said fine, let me call the FCC about fraud. It took Mike 5 or 6 months to use up the $200 credit.
>
> Never trust a phone company or cable company.
>
> Brent
>
>
>
> On Aug 10, 2013, at 3:30 AM, Michael Stupinski wrote:
>
> In an earlier post of mine here (August 5) I said:
>
>> Recently I have also determined that the online log of my phone calls shows the call times as if they were U.S. Mountain Time, although I'm in the Eastern Zone. It also shows some "Answered Calls" that actually were never answered (nor, after checking with the "callers", ever made). Finally, I'm not happy with the fact that when I tried to block a couple of very frequent "robo" calls, I was informed that the numbers, (860)059-4744 and (860) 000-0000, were "not valid numbers" and therefore could not be blocked! I would think that if Comcast's system could determine that the numbers were not valid it would be a trivial matter to block them. (And yes, my phone numbers are, and have been, on the Do Not Call list.)
>>
>> The friendly and helpful lady who answered my call promised to do all she could to get to the bottom of the problems in the preceding paragraph, and I'll report any success here.
>
> The problem with Comcast has not only not been resolved, but has gotten worse. Now calls in the log that are listed as having been made on one date show a date months earlier when the call detail is selected. Several days ago I spent another hour and a half on the phone with another representative who expressed surprise at the issues I reported and said she had never seen these issues before, but who never managed to solve them. A short time later I discovered Comcast forum on which show five other customers with these same problem. If you have Comcast internet/phone service, check the logs of your phone calls.
>
> ..............Mike
>
>
>
>
>
> [Non-text portions of this message have been removed]
>
>
>
> ------------------------------------
>
> Group FAQ:
> <http://tech.groups.yahoo.com/group/macsupportcentral/files/faq.htm>
>
> Yahoo! Groups Links
>
>
>

Sat Aug 10, 2013 3:51 pm (PDT) . Posted by:

"N.A. Nada"

Comcast does not offer landline or POTS (plain old telephone service). They offer VOIP, voice over internet protocol. I have no clue as to why they say "calling area".

I don't have voice with Comcast and I have not seen the equipment or the hook up, but it is not landline.

Brent

On Aug 10, 2013, at 3:30 PM, Michael Stupinski wrote:

Brent,

My Comcast service is internet, TV, and land line, not cell service. My cell provider is Verizon. The land-line service is flat monthly for all local calls, but I guess there would be an added charge for out-of-area calls. Haven't made any on Comcast yet, but that's how it was with AT&T. I make very few out of area calls, though. My son lives over a thousand miles away, but if I call him from the land line there's no extra charge because we talk over his cell phone and we got his phone here, so it has the same area code as ours and shows up as local.

..............Mike

[Non-text portions of this message have been removed]

Sat Aug 10, 2013 4:05 pm (PDT) . Posted by:

"Pat Taylor" pat412255

My service is also Comcast & it's VOIP (I think they call it "digital voice") & it comes standard with unlimited long distance within the USA. I'm not sure if any foreign countries are included.

On Aug 10, 2013, at 4:51 PM, N.A. Nada <whodo678@comcast.net> wrote:

> Comcast does not offer landline or POTS (plain old telephone service). They offer VOIP, voice over internet protocol. I have no clue as to why they say "calling area".
>
> I don't have voice with Comcast and I have not seen the equipment or the hook up, but it is not landline.
>
> Brent
>
> On Aug 10, 2013, at 3:30 PM, Michael Stupinski wrote:
>
> Brent,
>
> My Comcast service is internet, TV, and land line, not cell service. My cell provider is Verizon. The land-line service is flat monthly for all local calls, but I guess there would be an added charge for out-of-area calls. Haven't made any on Comcast yet, but that's how it was with AT&T. I make very few out of area calls, though. My son lives over a thousand miles away, but if I call him from the land line there's no extra charge because we talk over his cell phone and we got his phone here, so it has the same area code as ours and shows up as local.
>
> ..............Mike
>
> [Non-text portions of this message have been removed]
>
>

[Non-text portions of this message have been removed]

Sat Aug 10, 2013 6:55 pm (PDT) . Posted by:

"Michael Stupinski" mstupinski

Yeah, my mistake, Brent. Up until last October I had two phones, cell and landline. Since the physical phone is still the same, calling the non-cell a landline is hard habit to break. VOIP it is! And THEY don't say "calling area." That was MY speculation, for the same mistaken reason as above.

..........Mike

On Aug 10, 2013, at 6:51 PM, "N.A. Nada" <whodo678@comcast.net> wrote:

> Comcast does not offer landline or POTS (plain old telephone service). They offer VOIP, voice over internet protocol. I have no clue as to why they say "calling area".
>
> I don't have voice with Comcast and I have not seen the equipment or the hook up, but it is not landline.
>
> Brent
>
>
> On Aug 10, 2013, at 3:30 PM, Michael Stupinski wrote:
>
> Brent,
>
> My Comcast service is internet, TV, and land line, not cell service. My cell provider is Verizon. The land-line service is flat monthly for all local calls, but I guess there would be an added charge for out-of-area calls. Haven't made any on Comcast yet, but that's how it was with AT&T. I make very few out of area calls, though. My son lives over a thousand miles away, but if I call him from the land line there's no extra charge because we talk over his cell phone and we got his phone here, so it has the same area code as ours and shows up as local.
>
> ..............Mike
>
> [Non-text portions of this message have been removed]
>
>
>
> ------------------------------------
>
> Group FAQ:
> <http://tech.groups.yahoo.com/group/macsupportcentral/files/faq.htm>
>
> Yahoo! Groups Links
>
>
>

Sat Aug 10, 2013 8:43 am (PDT) . Posted by:

"Jim Saklad" jimdoc01

Tauqir Rana wrote:

> Yes Sorry again, I am copy pasting the contents of the mail

What was the purpose of this large collection of useless HTML code?

Sat Aug 10, 2013 9:58 am (PDT) . Posted by:

"Alan Fry" alanjohnfry


On 10 Aug 201307:12, at 07:12, Tauqir Rana wrote:

> Yes Sorry again, I am copy pasting the contents of the mail
>
> ------=_Part_619119_1649685285.1376047426043
> Content-Type: text/html; charset=UTF-8
> Content-Transfer-Encoding: quoted-printable
>
I am somewhat at a loss to understand quite what your problem is.

The HTML which follows is MIME encoded (quoted-printable) which is standard practice. Decoded, the fragment of the HTML page opens properly in Safari, reads as it should and all the links work. So what exactly is the problem?

Alan Fry

[Non-text portions of this message have been removed]

Sat Aug 10, 2013 11:19 am (PDT) . Posted by:

"Tauqir Rana" ranatqr

I think my habit of trimming the old post spoiled the purpose. In my MBA Mac Mail I see the mail like this but in iPad and iphone the mail is properly seen. Since I couldnot understand the gibberish my initial question was how to change the encoding in Mac Mail n my MBA. Just to recap I am using MBA i7 with updat osx and mail. Thanks

Sent from my iPad

On Aug 10, 2013, at 7:58 PM, Alan Fry <ajf@afco.demon.co.uk> wrote:

>
> On 10 Aug 201307:12, at 07:12, Tauqir Rana wrote:
>
> > Yes Sorry again, I am copy pasting the contents of the mail
> >
> > ------=_Part_619119_1649685285.1376047426043
> > Content-Type: text/html; charset=UTF-8
> > Content-Transfer-Encoding: quoted-printable
> >
> I am somewhat at a loss to understand quite what your problem is.
>
> The HTML which follows is MIME encoded (quoted-printable) which is standard practice. Decoded, the fragment of the HTML page opens properly in Safari, reads as it should and all the links work. So what exactly is the problem?
>
> Alan Fry
>
> [Non-text portions of this message have been removed]
>
>

[Non-text portions of this message have been removed]

Sat Aug 10, 2013 12:54 pm (PDT) . Posted by:

"Denver Dan" denverdan22180

Howdy.

Reading the several responses to your question.

1. Many groups like this are configured so attachments can not be
posted and if they are they are automatically removed. This group
doesn't allow attachments in posts.

2. I'm not sure about this but you may be seeing an issue with Text
Encoding or Unicode and a conflict in more than one area. Perhaps due
to language.

You might try checking in Apple's Mail program the Text Encoding
setting. You find this in Mail on the Message menu. There are many
options but a lot of people just keep it set to Automatic.

You could try, as a test, changing it to UTF 8. Look at the bottom of
the Text Encoding menu for Unicode (UTF-8). I don't often use Apple's
Mail program so I'm not sure if changing this setting in the Message
menu is a one time thing that doesn't stay changed or does stay
changed.

There are Terminal commands that can change the default Text Encoding
to UTF-8.

There might be an issue with the language you selected when you
installed Mac OS X or bought a new Mac depending on where you live.

I'm also not sure whether this next suggest would be helpful for the
Mail issue but it might be for other language needs. If you haven't
already done this, open System Preferences > Language & Text panel and
familiarize yourself with the various things you can turn on and off
and can configure.

In the Language tap you can drag languages up and down so the are in a
pecking order for which is tried first or used first.

Then click the Input Sources tab and check on Keyboard & Character
Viewer. This turns on a new menu up on the top Menu bar. It's called
the Input menu. The check box named Show Input menu in menu bar also
turns it on. It will have a flag icon for the default install language
for your Mac (but you can change to other languages/input
sources/keyboards). For example, my Input menu shows an American flag
and I have checked on in the Input Source list U.S. and U.S. Extended
(and sometimes I check on the Italian input source).

The Keyboard and Character Viewer are two great utilities found under
the Input menu for finding keycap/keyboard combinations (like Option 8
for • a text centered bullet symbol, and for finding examples and names
for all kinds of characters and symbols and even Emoji characters that
can then be inserted at the cursor in lots of application documents.

Good luck!

Denver Dan

On Fri, 09 Aug 2013 13:08:15 +0000, Tauqir R wrote:
> Dear All.
> I have recently started using apple Mail program. Some of the mails
> donot show up and have lots od coding instead while most of th emails
> are ok.
> I am using MBA 2Ghz,i7 processor with OSx 10.8.4 MAol ver 6.5
>
> Thanks
> T Rana
>

Sat Aug 10, 2013 2:05 pm (PDT) . Posted by:

"N.A. Nada"

Tauqir,

For some reason you are seeing this HTML or raw source. That particular email was an advertisement, and for some reason your Mac & your Mail.app settings are not wanting to let you see the graphics.

If you have set up rules on one of the devices to move the email or in iCloud, but do not have the same folders on the Mac, you will not see it there.

My rules are on my Mac, so I can not see all my email on my iPhone when the Mac is on and moves the email.

Jim & Alan,

Look back to the original post. For some reason Tauqir is seeing this HTML or raw source in some of his email in Mail.app on his MBA, but not his iDevices.

I do not know what would cause this, do you two?

Dan,

Why would his choice of keyboard language cause him to see HTML?

Brent

On Aug 10, 2013, at 8:43 AM, Jim Saklad wrote:

Tauqir Rana wrote:

> Yes Sorry again, I am copy pasting the contents of the mail

What was the purpose of this large collection of useless HTML code?

On Fri, 09 Aug 2013 13:08:15 +0000, Tauqir R wrote:
> Dear All.
> I have recently started using apple Mail program. Some of the mails
> donot show up and have lots od coding instead while most of th emails
> are ok.
> I am using MBA 2Ghz,i7 processor with OSx 10.8.4 MAol ver 6.5
>
> Thanks
> T Rana

[Non-text portions of this message have been removed]

Sun Aug 11, 2013 4:20 am (PDT) . Posted by:

"Tauqir Rana" ranatqr

Thanks Dan and Nada, I will try these,

Rana

Sent from my iPad

On Aug 11, 2013, at 12:05 AM, "N.A. Nada" <whodo678@comcast.net> wrote:

> Tauqir,
>
> For some reason you are seeing this HTML or raw source. That particular email was an advertisement, and for some reason your Mac & your Mail.app settings are not wanting to let you see the graphics.
>
> If you have set up rules on one of the devices to move the email or in iCloud, but do not have the same folders on the Mac, you will not see it there.
>
> My rules are on my Mac, so I can not see all my email on my iPhone when the Mac is on and moves the email.
>
> Jim & Alan,
>
> Look back to the original post. For some reason Tauqir is seeing this HTML or raw source in some of his email in Mail.app on his MBA, but not his iDevices.
>
> I do not know what would cause this, do you two?
>
> Dan,
>
> Why would his choice of keyboard language cause him to see HTML?
>
> Brent
>
> On Aug 10, 2013, at 8:43 AM, Jim Saklad wrote:
>
> Tauqir Rana wrote:
>
> > Yes Sorry again, I am copy pasting the contents of the mail
>
> What was the purpose of this large collection of useless HTML code?
>
> On Fri, 09 Aug 2013 13:08:15 +0000, Tauqir R wrote:
> > Dear All.
> > I have recently started using apple Mail program. Some of the mails
> > donot show up and have lots od coding instead while most of th emails
> > are ok.
> > I am using MBA 2Ghz,i7 processor with OSx 10.8.4 MAol ver 6.5
> >
> > Thanks
> > T Rana
>
> [Non-text portions of this message have been removed]
>
>

[Non-text portions of this message have been removed]

Sat Aug 10, 2013 10:18 am (PDT) . Posted by:

"Paul" hlecptr

I'm having a problem with Time Machine. It keeps telling me I have only 34.7 GB available on a 2 TB drive and that I cannot do any more back ups. I have deleted all backups but I still keep getting this message.

In addition to deleting the backups, I have unplugged/replugged Time Machine, rebooted my iMac, and done clean ups using Disk Utility. I've also tried some suggestions I found using Google but nothing has worked so far.

Does anyone have some suggestions? I am running Mountain Lion.

Thanks,

Paul

Sat Aug 10, 2013 10:47 am (PDT) . Posted by:

"Jim Saklad" jimdoc01

> I'm having a problem with Time Machine. It keeps telling me I have only 34.7 GB available on a 2 TB drive and that I cannot do any more back ups. I have deleted all backups but I still keep getting this message.

How are you deleting backups?
Opening the backup drive in Finder, and dragging to the Trash?

Have you *emptied* the Trash (if you don't, all the files and data are still there on the drive)?

> In addition to deleting the backups, I have unplugged/replugged Time Machine, rebooted my iMac, and done clean ups using Disk Utility. I've also tried some suggestions I found using Google but nothing has worked so far.

I presume this is an external drive.
Is it dedicated ONLY to Time Machine backups?
How is it connected: Firewire, USB, Ethernet, or Wifi?
Do you get an error message?
If so, what exactly does it say?

In System Preference -- Time Machine you will note that it states,
"The oldest backups are deleted when your disk becomes full"

So Time Machine, in normal operation, should *never* run out of space. That said, it seems to work best if it has 2-3 times the space on the Time Machine drive than there is data on the drive(s) being backed up.

How large is the amount of data being backed up?

--
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Jim Saklad mailto:jimdoc@icloud.com

Sun Aug 11, 2013 4:15 am (PDT) . Posted by:

"Jon Kreisler" jonkreisler

Has anyone heard if Mavericks includes native drivers for USB 3.0? I have
refrained from buying a USB 3 expansion card because you needed to rely on
third-party drivers. They have been slow to non-responsive to updates for
newer OS X releases.

TIA
Jon

[Non-text portions of this message have been removed]