3/08/2012

[macsupport] Digest Number 8778

Messages In This Digest (14 Messages)

1a.
Re: KVM switch From: pat412255
1b.
Re: KVM switch From: Jay Abraham
2a.
Re: Bluray Burner for a MacPro From: Denver dan
2b.
Re: Bluray Burner for a MacPro From: Tod Hopkins
3a.
Mac Mini question From: Louise Stewart
3b.
Re: Mac Mini question From: Tod Hopkins
4a.
Re: display problem From: Tod Hopkins
4b.
Re: display problem From: Tim O'Donoghue
4c.
Re: display problem From: OBrien
4d.
Re: display problem From: OBrien
4e.
Re: display problem From: N.A. Nada
4f.
Re: display problem From: Tod Hopkins
5a.
Re: iMac not waking up From: luvtoso
5b.
Re: iMac not waking up From: luvtoso

Messages

1a.

Re: KVM switch

Posted by: "pat412255" pat412@mac.com   pat412255

Wed Mar 7, 2012 6:12 am (PST)



I would call Apple support since it's a new machine.

--- In macsupportcentral@yahoogroups.com, Louise Stewart <veggie236@...> wrote:
>
> Last night I posted that my new Mac Mini and my G4 are sharing a
> monitor, keyboard and mouse until I get all the new software I need
> for the Mini. The Mini and the KVM were both installed on Saturday
> and the switch had worked just fine until yesterday. Now I can only
> see the monitor with the G4. When I switch to the Mini, the screen
> goes black. I just tried it again to see if maybe it wanted to work
> and saw that the "on" light on the monitor blinks constantly when
> it's switched to the Mini side -- just in case that would help
> someone figure this out since I have NOOOO clue about these things.
>
> I've turned the Mini off and unplugged it twice and it seems to be
> running. When I plug turn it back on, I hear a noise like it's
> starting up. Its tiny little green light on the front is on, but
> slowly fades from bright green to nothing and then back again.
>
> Louise
>

1b.

Re: KVM switch

Posted by: "Jay Abraham" jaygroups@abrahamgroup.net   kerala01212001

Wed Mar 7, 2012 8:06 am (PST)



Hi Louise,

Unplug the KVM switch and plug monitor, keyboard and mouse directly into Mac Mini. If it works, then the issue is the KVM switch - will need to wait until the friend who set it up can see what it is. If it doesn't issue is the Mac Mini and I would call Apple Support as someone else suggested.

Jay
On Mar 7, 2012, at 6:55 AM, Louise Stewart wrote:

> Last night I posted that my new Mac Mini and my G4 are sharing a
> monitor, keyboard and mouse until I get all the new software I need
> for the Mini. The Mini and the KVM were both installed on Saturday
> and the switch had worked just fine until yesterday. Now I can only
> see the monitor with the G4. When I switch to the Mini, the screen
> goes black. I just tried it again to see if maybe it wanted to work
> and saw that the "on" light on the monitor blinks constantly when
> it's switched to the Mini side -- just in case that would help
> someone figure this out since I have NOOOO clue about these things.
>
> I've turned the Mini off and unplugged it twice and it seems to be
> running. When I plug turn it back on, I hear a noise like it's
> starting up. Its tiny little green light on the front is on, but
> slowly fades from bright green to nothing and then back again

[Non-text portions of this message have been removed]

2a.

Re: Bluray Burner for a MacPro

Posted by: "Denver dan" denver.dan@verizon.net   denverdan22180

Wed Mar 7, 2012 7:14 am (PST)



I added an LG brand BD burner to my MacPro but it came with a 15 inch SATA cable from QWC.

OWC has an excellent install guide, with pictures, on their web site.

The MacPro logic board has 2 extra SATA ports that are located behind the front fan assembly housing which you remove for SATA cable install.

The proper SATA cable has a straight SATA connector at the drive end and an "L" shaped connector at logic board end so it will fit between fan housing and logic board.

In addition, many bare optical drives ship with a plastic bezel on front of optical drive. This rectangular bezel needs to be removed before installing on MacPro because it won't allow the drive drawer to open via the pressure of the tray sliding out and pressing against the silver colored "garage door" of the drive bay.

The bezel pops off.

Install BD in internal optical bay and you'll be a happier camper.

Keyboard command to open / close tray on 2nd drive is Option Eject key.

A media eject menu should also appear automatically on right side of Finfer's Menu bar via Apple magic when a 2nd drive is connected but it can also be turned on by you.

!i!i!i!i!i!i!i!i!i!i!i!i!i!i!i!i!i!i!i!i!i!i!i!i!i!i!i!i!i!i!i!i!i!i!i
iFrom Denver Dan's iPhone

— my magical animal is a butterfly

On Mar 7, 2012, at 6:04 AM, Douglas Neale <doug@dougneale.co.uk> wrote:

> My old MacPro (v3.1) has a single PATA DVD drive and I wanted to add
> Bluray burning capability, so I bought an LG BH10LS30 drive.
>
> Initially I fitted it internally with a SATA/PATA adaptor, but this just
> didn't work. so I put it in an external case that supported USB,
> Firewire and eSata.
>
> I found that Windows running in Bootcamp partitions couldn't see a
> Firewire connection and the USB connection was unreliable, so I thought
> that putting an eSata expansion card in the spare PCI Express slots
> would be a good idea.
>
> Having failed once before to find an expansion card that fitted in this
> version of a MacPro, I phoned Startech on their free 0800 sales info
> line. The sales lady could not help but transferred me to their Tech
> Support guy in Canada, where despite it being 6am local time, told me
> that the PEXE SATA2 would fit my machine.
>
> I duly purchased the card and a couple of eSata cables from a local
> supplier.
>
> It fitted perfectly and both the Mac and PC can see it correctly.
>
> I burnt my first Bluray today from Avid Studio running under Win7 and it
> plays perfectly.
>
> I thought this info would be of use to others on this list.
>
> Regards,
>
> Doug Neale
>
>
> ------------------------------------
>
> Group FAQ:
> <http://www.macsupportcentral.com/policies/>
>
> Yahoo! Groups Links
>
>
>

2b.

Re: Bluray Burner for a MacPro

Posted by: "Tod Hopkins" hoplist@hillmanncarr.com   todhop

Wed Mar 7, 2012 1:57 pm (PST)



Well, I just wrote in a prior thread that one does not get much in the way of support from Startech, and you just proved me wrong. I stand corrected.

Cheers,
tod

On Mar 7, 2012, at 6:04 AM, Douglas Neale wrote:

> My old MacPro (v3.1) has a single PATA DVD drive and I wanted to add
> Bluray burning capability, so I bought an LG BH10LS30 drive.
>
> Initially I fitted it internally with a SATA/PATA adaptor, but this just
> didn't work. so I put it in an external case that supported USB,
> Firewire and eSata.
>
> I found that Windows running in Bootcamp partitions couldn't see a
> Firewire connection and the USB connection was unreliable, so I thought
> that putting an eSata expansion card in the spare PCI Express slots
> would be a good idea.
>
> Having failed once before to find an expansion card that fitted in this
> version of a MacPro, I phoned Startech on their free 0800 sales info
> line. The sales lady could not help but transferred me to their Tech
> Support guy in Canada, where despite it being 6am local time, told me
> that the PEXE SATA2 would fit my machine.
>
> I duly purchased the card and a couple of eSata cables from a local
> supplier.
>
> It fitted perfectly and both the Mac and PC can see it correctly.
>
> I burnt my first Bluray today from Avid Studio running under Win7 and it
> plays perfectly.
>
> I thought this info would be of use to others on this list.
>
> Regards,
>
> Doug Neale
>

Tod Hopkins
Hillmann & Carr Inc.
todhopkins@hillmanncarr.com

[Non-text portions of this message have been removed]

3a.

Mac Mini question

Posted by: "Louise Stewart" veggie236@earthlink.net   pudgybulldog

Wed Mar 7, 2012 1:31 pm (PST)



I need to unplug my KVM switch from the Mini and then plug the
keyboard/mouse/monitor into the Mini. Do I have to turn it off first
or can I leave it on?

Louise

3b.

Re: Mac Mini question

Posted by: "Tod Hopkins" hoplist@hillmanncarr.com   todhop

Wed Mar 7, 2012 2:04 pm (PST)



Yes, you can swap all the cables with the Mini powered on. USB, DVI, and HDMI all "hot-swap." I prefer not to hot swap video connections when I can avoid it due to the slight chance of static electricity discharge, but it's generally safe and I've done it many times when powering down is not convenient.

In fact, if the system's graphics are confused, unplugging and reconnecting the video cable with the system on can jog the system into resetting the graphics output.

Cheers,
tod

On Mar 7, 2012, at 4:31 PM, Louise Stewart wrote:

> I need to unplug my KVM switch from the Mini and then plug the
> keyboard/mouse/monitor into the Mini. Do I have to turn it off first
> or can I leave it on?
>
> Louise
>

Tod Hopkins
Hillmann & Carr Inc.
todhopkins@hillmanncarr.com

[Non-text portions of this message have been removed]

4a.

Re: display problem

Posted by: "Tod Hopkins" hoplist@hillmanncarr.com   todhop

Wed Mar 7, 2012 1:54 pm (PST)



Though it could be a one time thing (this sometimes happens on my laptop even), the chances are good the problem is the KVM and it's wiring. The Mini graphics card has gone to sleep either because it has timed out in energy settings or it believes you've disconnected the monitor. When the KVM switches back to the Mini, the Mini does not a signal to wake up, either from the monitor or possibly the keyboard. This can be problematic to troubleshoot. Sometimes KVMs are simply not compatible with certain setups.

Try...

Turning the monitor off and then back on when the KVM is pointing at the Mini. This may cause the Mini to "notice" the monitor signal and come back to life.

Pull the keyboard from the KVM and connect it direct to Mini. Does this wake it up? If so, the KVM may not be passing the keyboard signal as it should.

Turn off your both computer and display sleep in Energy Settings. Does this still happen?

What is your monitor connection? For this kind of setup, DVI is probably better than HDMI which can have issues waking and re-syncing even under ideal conditions. Even if the KVM/Mini only has HDMI, try using an HDMI to DVI adapter and connect to the DVI port of the monitor. This makes the connection "logically" DVI even though you are using the HDMI cable. If you are using VGA and an adapter, VGA/DVI is the way to go. VGA-HDMI is problematic at best.

Try a few things and report back.

Cheers,
tod

On Mar 6, 2012, at 9:29 PM, Louise Stewart wrote:

> So, I got a Mac Mini and a friend installed in on Saturday. He
> installed an Iogear 2-port USB KVM Switch so I can switch back and
> forth between my old G4 and the Mini. I have to buy lots of new
> software for the Mini so for now I can still use my QuarkXpress,
> Adobe products, etc., on the G4 but the Mini is being used for Mail
> and the Internet.
>
> It's worked just fine until today. About an hour ago I went to use
> the computers and check email for the first time since last night. My
> screen wouldn't come on, even tho the light was blinking to indicate
> it was on. I switched back and forth between computers a few times
> but still nothing. I checked connections to make sure they were
> secure, etc. I left things alone a short while and then tried the
> switch again and hooray, it came on for the G4, but not the Mini.
> Seems odd to me, but I have NOOOO understanding of these things. When
> I switch to the Mini, the screen blinks with "No input signal" in a
> small white box with a very thick red border. I've often seen this
> notice in the past (way before the Mini) but it just blinks a couple
> of seconds but then the screen comes alive. Someone told me long ago
> that I should just ignore this message so I always have.
>
> So, anyone know why I can't get the display to open with the Mini?
>
> Louise
>

Tod Hopkins
Hillmann & Carr Inc.
todhopkins@hillmanncarr.com

[Non-text portions of this message have been removed]

4b.

Re: display problem

Posted by: "Tim O'Donoghue" tjod@drizzle.net   timodonoghue

Wed Mar 7, 2012 2:01 pm (PST)



FWIW, I've noticed that my 2 Mac Minis on a KVM do not always respond to keyboard input when asleep, but need a mouse button click to wake. One is a 2010 Snow Leopard server, the other is a 2011 Lion version.

On Mar 7, 2012, at 1:54 PM, Tod Hopkins wrote:

> Though it could be a one time thing (this sometimes happens on my laptop even), the chances are good the problem is the KVM and it's wiring. The Mini graphics card has gone to sleep either because it has timed out in energy settings or it believes you've disconnected the monitor. When the KVM switches back to the Mini, the Mini does not a signal to wake up, either from the monitor or possibly the keyboard. This can be problematic to troubleshoot. Sometimes KVMs are simply not compatible with certain setups.
>
> Try...
>
> Turning the monitor off and then back on when the KVM is pointing at the Mini. This may cause the Mini to "notice" the monitor signal and come back to life.
>
> Pull the keyboard from the KVM and connect it direct to Mini. Does this wake it up? If so, the KVM may not be passing the keyboard signal as it should.
>
> Turn off your both computer and display sleep in Energy Settings. Does this still happen?
>
> What is your monitor connection? For this kind of setup, DVI is probably better than HDMI which can have issues waking and re-syncing even under ideal conditions. Even if the KVM/Mini only has HDMI, try using an HDMI to DVI adapter and connect to the DVI port of the monitor. This makes the connection "logically" DVI even though you are using the HDMI cable. If you are using VGA and an adapter, VGA/DVI is the way to go. VGA-HDMI is problematic at best.
>
> Try a few things and report back.
>
> Cheers,
> tod
>
>
> On Mar 6, 2012, at 9:29 PM, Louise Stewart wrote:
>
>> So, I got a Mac Mini and a friend installed in on Saturday. He
>> installed an Iogear 2-port USB KVM Switch so I can switch back and
>> forth between my old G4 and the Mini. I have to buy lots of new
>> software for the Mini so for now I can still use my QuarkXpress,
>> Adobe products, etc., on the G4 but the Mini is being used for Mail
>> and the Internet.
>>
>> It's worked just fine until today. About an hour ago I went to use
>> the computers and check email for the first time since last night. My
>> screen wouldn't come on, even tho the light was blinking to indicate
>> it was on. I switched back and forth between computers a few times
>> but still nothing. I checked connections to make sure they were
>> secure, etc. I left things alone a short while and then tried the
>> switch again and hooray, it came on for the G4, but not the Mini.
>> Seems odd to me, but I have NOOOO understanding of these things. When
>> I switch to the Mini, the screen blinks with "No input signal" in a
>> small white box with a very thick red border. I've often seen this
>> notice in the past (way before the Mini) but it just blinks a couple
>> of seconds but then the screen comes alive. Someone told me long ago
>> that I should just ignore this message so I always have.
>>
>> So, anyone know why I can't get the display to open with the Mini?
>>
>> Louise
>>
>
> Tod Hopkins
> Hillmann & Carr Inc.
> todhopkins@hillmanncarr.com
>
>
>
>
>
> [Non-text portions of this message have been removed]
>
>
>
> ------------------------------------
>
> Group FAQ:
> <http://www.macsupportcentral.com/policies/>
>
> Yahoo! Groups Links
>
>
>

4c.

Re: display problem

Posted by: "OBrien" bco@hiwaay.net   conorboru

Wed Mar 7, 2012 4:01 pm (PST)



On Wed, 7 Mar 2012 16:54:43 -0500, Tod Hopkins wrote:
> The Mini graphics card has gone to sleep...

Yes, from the description early, it sounds like the Mini is sleeping.


. . . . . . . . . . . . . . . . . . . . . .

O'Brien ––– –... .-. .. . -.
4d.

Re: display problem

Posted by: "OBrien" bco@hiwaay.net   conorboru

Wed Mar 7, 2012 4:02 pm (PST)



On Wed, 7 Mar 2012 16:54:43 -0500, Tod Hopkins wrote:
> Sometimes KVMs are simply not compatible with certain setups....

Unless I misunderstood the original explanation of the setup, I would have set it up as an Ethernet, instead of using the switch.


. . . . . . . . . . . . . . . . . . . . . .

O'Brien ––– –... .-. .. . -.
4e.

Re: display problem

Posted by: "N.A. Nada" whodo678@comcast.net

Wed Mar 7, 2012 4:26 pm (PST)



Ok, to run it headless, Louise would have to use screen sharing, but to set that up she would have to connect it to a monitor and keyboard. Turn on sharing, and set it to never go to sleep.

I do this with a Quicksilver G4, over WiFi. I have to walk across the room to turn it on, go back to my desk, start up screen sharing, and enter a password to view the Quicksilver, then enter a password into the log in screen.

A KVM should be a faster way to go, once set up. The Mini has probably gone to sleep and is not waking with the KVM switch. Try power cycling the monitor if a keystroke or mouse click don't do it.

Either way, sounds like she needs to set it to a longer period before it sleeps or not to sleep at all.

Brent

On Mar 7, 2012, at 4:02 PM, OBrien wrote:

> On Wed, 7 Mar 2012 16:54:43 -0500, Tod Hopkins wrote:
> > Sometimes KVMs are simply not compatible with certain setups....
>
> Unless I misunderstood the original explanation of the setup, I would have set it up as an Ethernet, instead of using the switch.

4f.

Re: display problem

Posted by: "Tod Hopkins" hoplist@hillmanncarr.com   todhop

Thu Mar 8, 2012 5:07 am (PST)



On Mar 7, 2012, at 7:26 PM, N.A. Nada wrote:

> Either way, sounds like she needs to set it to a longer period before it sleeps or not to sleep at all.

Assuming it is "sleeping" it may be useful to know if it's computer sleep or display sleep that is causing the problem. It should not matter but sometimes if you don't sleep the display before the computer sleeps it will work better. Sometimes the reverse is true, make sure the display sleeps first. There are also some problems related to whether the screen saver comes before display sleep. It's worth playing around with this.

And problems with one type of connection, like HDMI, don't necessarily happen with another, like DVI or VGA.

Cheers,
tod

Tod Hopkins
Hillmann & Carr Inc.
todhopkins@hillmanncarr.com

[Non-text portions of this message have been removed]

5a.

Re: iMac not waking up

Posted by: "luvtoso" luvtoso@verizon.net   luvtoso@verizon.net

Wed Mar 7, 2012 2:52 pm (PST)



Nancy
Just want to let you know the fabric did arrive.
Thanks
Gayle

[Non-text portions of this message have been removed]

5b.

Re: iMac not waking up

Posted by: "luvtoso" luvtoso@verizon.net   luvtoso@verizon.net

Wed Mar 7, 2012 3:32 pm (PST)



Sorry that went to the wrong group.
Gayle

[Non-text portions of this message have been removed]

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