10/25/2012

[macsupport] Digest Number 9194

Mac Support Central

15 New Messages

Digest #9194
1a
Re: iMac recall: Is this legit? by "Denver Dan" denverdan22180
1b
Re: iMac recall: Is this legit? by "Kimmy" kim_soo_kim
1c
Re: iMac recall: Is this legit? by "Jurgen Richter" epsongroups
1d
Re: iMac recall: Is this legit? by "halfhoff" halfhoff
2a
iMac recall is it legit? by "hal horwitz" halboye18
2b
Re: iMac recall is it legit? by "Nick Andriash" andriash2005
2c
Re: iMac recall is it legit? by "Donna Ells" dellis551
2d
Re: iMac recall is it legit? by "Denver Dan" denverdan22180
2e
Re: iMac recall is it legit? by "Patti A Robertson" parpiano
3a
Chrome and downloading PDFs by "Bill B." kernos501
3b
Re: Chrome and downloading PDFs by "Harry Flaxman" harry.flaxman
3c
Re: Chrome and downloading PDFs by "Bill B." kernos501
3d
Re: Chrome and downloading PDFs by "Harry Flaxman" harry.flaxman
4
5
Looks Like a Virus... How to Proceed? by "mpstupinski@snet.net" mstupinski

Messages

Thu Oct 25, 2012 8:39 am (PDT) . Posted by:

"Denver Dan" denverdan22180

Howdy.

Yes. This is legitimate. I posted a message about this almost a week
ago and gave the link the the Apple (USA) support page that provides
infer about how to deal with this.

This is not an unusual step by Apple. In the past the company has
given longer warranty terms to cover a variety of problems. One
infamous one was a capacitor manufactured in Korea IIRC that would
expand and then fail and the computer wouldn't boot.

The Seagate issue is a problem with a specific model Seagate 1 TB hard
drive installed at the factory in a specific type of iMac. This issue
covers a specific manufacturing time period which you will see shown at
the link and how to determine if your iMac qualifies.

For future reference, you can find more information at Apple's web site
about other recalls by going here. I'm listed the long number of
steps.

These links are for Apple USA so if living in a different country you
would need to find the similar links for that country.

Browse to: <http://www.apple.com/>

Click the Support tab.

Locate the section named Exchange and Repair Extension Programs.

At this writing, the Seagate issue is the 2nd link, "iMac 1TB Seagate
Hard Drive Replacement Program."

Note that there is also a link for "All Programs."

Here's the first sentence of the notice:

"Apple has determined that certain Seagate 1TB hard drives used in
21.5-inch and 27-inch iMac systems may fail. These systems were sold
between October 2009 and July 2011.

Apple or an Apple Authorized Service Provider (AASP) will replace
affected hard drives free of charge."

Denver Dan

On Wed, 24 Oct 2012 21:35:59 -0700, Barbara Adamski wrote:
>
http://9to5mac.com/2012/10/19/apple-sends-out-recall-notice-to-imac-owners-with-1tb-seagate-hard-drives/
>

Thu Oct 25, 2012 9:07 am (PDT) . Posted by:

"Kimmy" kim_soo_kim

Dan, I sure hope this doesn't mean Apple is going to recall you - pls say
it ain't so.

Kim

"*The man who does not read good books has no advantage over the man who
can't read them.*"

Mark Twain

On Thu, Oct 25, 2012 at 10:39 AM, Denver Dan <denver.dan@verizon.net> wrote:

> For future reference, you can find more information at Apple's web site
> about other recalls by going here. *I'm listed the long number of
> steps. *
>

[Non-text portions of this message have been removed]

Thu Oct 25, 2012 10:32 am (PDT) . Posted by:

"Jurgen Richter" epsongroups

i received one of these too, just yesterday. I have the 27" iMac, but
the drive has been working fine so far (knock wood) and I have had this
since late 2010.
I would swap it out before deadline date if necessary - and it's on
TimeMachine already. Is imminent failure of these a certainty, just a
matter of time? What will they swap in instead - Hitachi drives?
So would it work efficiently if I cloned the existing HD with Carbon
Copy Cloner or Super Duper, then replaced the HD with the new one (at
the Apple store) and then cloned it back?

Also - I have a Parallels setup with Windows XP on it. This virtual
device is actual a folder on the HD that can be copied and archived, but
what I really want to know is this:
Will replacing the hard drive affect the internal "registration" of the
Windows installation, or does the motherboard in my iMac register only
the iMac MAC address, regardless of hard drive in the box? Is there a
way to temporarily de-register the Windows installation on that hard
drive before moving it? (If that is necessary) or should I anticipate
long phone calls to Microsoft to get a new registration code?

Thanks

Thu Oct 25, 2012 12:40 pm (PDT) . Posted by:

"halfhoff" halfhoff

Yes, it is real.

My ex had her drive fail. Her system info said she had a 500 GB drive but in reality it was this 1 TB Seagate. Apple replaced the drive and actually tried to recover all of her data. They got most of it.

--- In macsupportcentral@yahoogroups.com, Donna Ells <dellis70@...> wrote:
>
> Barbara, I own an affected hard drive. On Monday I phoned Apple. They are
> "ordering the part" and will schedule a technician to come out and replace
> it at no charge.
> However, you do need to back up all your data. If you use Time Machine on an
> external HD, or if you have cloned your internal HD to an external, then it
> will just be time and energy involved in reinstalling everything.
>
> If you don¹t have those items, you might consider doing them, or backing up
> all your files, so you can replace them to your new HD.
> You can also set up your appt through the apple site.
>
> We have 2 iMacs, but only one has the defective HD. Since Apple has not
> contacted you personally, maybe you are not in possession of one of the
> defective HDs.
> de
>
> From: Barbara Adamski <adamski@...>
> Reply-To: Mac Support Central <macsupportcentral@yahoogroups.com>
> Date: Thursday, October 25, 2012 12:35 AM
> To: Mac Support Central <macsupportcentral@yahoogroups.com>
> Subject: [macsupport] iMac recall: Is this legit?
>
> >
> >
> >
> >
> >
> > http://9to5mac.com/2012/10/19/apple-sends-out-recall-notice-to-imac-owners-wit
> > h-1tb-seagate-hard-drives/
> >
> >
>
>
>
>
> [Non-text portions of this message have been removed]
>

Thu Oct 25, 2012 9:08 am (PDT) . Posted by:

"hal horwitz" halboye18

I also got the notice and called both Applecare and the local store and got different messages.

Applecare said that if I have time machine going and up to date, that's all I need. So I called the store to make the appointment.
The store person said I had to drop off the computer, and it would between two days to two weeks to get it back --- depending on how backed up they were. He (the store person) also said that Time Machine only backs up data, not programs. This means I would need to reinstall and update all the quadrillion programs and apps.

Here are my questions:

> Will Time Machine backups contain all programs and data or just data?
> If Time Machine just backs up data, is there a program I can use to "take a picture of my hard drive" as it is and just copy and paste that "picture" onto the new drive?
> If the above will work, what program would you recommend?
> Is there a better way?

Thanks very much for your help … this is very frustrating, hal

hal horwitz
118 charnwood rd
richmond, va 23229
(804) 282-8691
cell (804)382-0485
hal.horwitz@comcast.net

[Non-text portions of this message have been removed]

Thu Oct 25, 2012 9:28 am (PDT) . Posted by:

"Nick Andriash" andriash2005


On 2012-10-25, at 9:08 AM, hal horwitz <hal.horwitz@comcast.net> wrote:

> He (the store person) also said that Time Machine only backs up data, not programs. This means I would need to reinstall and update all the quadrillion programs and apps.

Hmmm? I recently installed a new 512GB SSD in my MacBook Pro, and I used the latest Time Machine backup to populate my new SSD, and it copied everything over... including all my Programs.

--
 Nick Andriash 
andriash@telus.net
17" MacBook Pro, 2.3GHz Intel Core i7, Memory 16 GB, OS X 10.8.2
AMD Radeon HD 6750M 1024 MB
iPad2 WiFi & 3G, 64GB
iPhone4S 32GB

Thu Oct 25, 2012 10:15 am (PDT) . Posted by:

"Donna Ells" dellis551

Hal, after reading the info at the Apple site, it appears that TM will
restore everything ­ it specifically says "applications".

The Apple Tech just phoned. They are arriving tomorrow with the new HD. He
will replace the HD, begin the RESTORE process, and leave. He explained that
I will need to finish the install process, and do all my backups.

I am grateful for the backup ext drive ­ 1TB for TM and 1TB for a clone of
the computer.

HTH,
de

From: hal horwitz <hal.horwitz@comcast.net>
Reply-To: Mac Support Central <macsupportcentral@yahoogroups.com>
Date: Thursday, October 25, 2012 12:08 PM
To: Mac Support Central <macsupportcentral@yahoogroups.com>
Subject: [macsupport] iMac recall is it legit?

> I also got the notice and called both Applecare and the local store and got
> different messages.
>
> Applecare said that if I have time machine going and up to date, that's all I
> need. So I called the store to make the appointment.
> The store person said I had to drop off the computer, and it would between
> two days to two weeks to get it back --- depending on how backed up they were.
> He (the store person) also said that Time Machine only backs up data, not
> programs. This means I would need to reinstall and update all the quadrillion
> programs and apps.
>
> Here are my questions:
>
>> > Will Time Machine backups contain all programs and data or just data?
>> > If Time Machine just backs up data, is there a program I can use to "take a
>> picture of my hard drive" as it is and just copy and paste that "picture"
>> onto the new drive?
>> > If the above will work, what program would you recommend?
>> > Is there a better way?
>
> Thanks very much for your help … this is very frustrating, hal
>

[Non-text portions of this message have been removed]

Thu Oct 25, 2012 10:28 am (PDT) . Posted by:

"Denver Dan" denverdan22180

Howdy.

Hal this is 100% incorrect about Time Machine not backing up programs.

While it is possible to configure Time Machine to not back up certain
folder such as your Applications folder the default is to back up the
entire boot drive.

To see if any folders have been excluded from backup access System
Preferences>Time Machine, click the Options button and check for items
to be excluded from backup. I don't backup my Applications folder and
some other folders but most people do.

There are several program to "take a picture" of your boot drive. This
concept is called "cloning.' The shareware program named Carbon Copy
Cloner (CCC) can do this and there is a commercial program called
SuperDuper. Both seem pretty good but I think the commercial
SuperDuper tends to get updated a bit faster when major new upgrades to
OS X are released.

You can find downlinks to these and to tens of thousands of other Mac
applications at MacUpdate:

<http://www.macupdate.com/>

MacUpdate is a great service and note that the web site has an
"Explore" link for learning more about all kinds of Mac and Apple
things.

My personal preference, based on many years of experience, and because
I have a LOT of major commercial applications installed as well as a
lot of connected hard drives is that when I install a new boot HD, or
larger boot HD, or have to replace a defective boot drive I
reformat/erase it first (more than once) and then I install a clean
system on it and not copy or restore a system. I then install
applications from scratch.

This is time consuming but it results, for me, in a more reliable
system. The clean system install gets rid of a lot of odd junk that
accumulates in an operating system with use and which gets cloned with
the OS.

If I had one Mac with one boot drive and one Time Machine backup HD
only then I would be more inclined to use Time Machine or CCC or
SuperDuper to deal with these restores.

Good luck.

Denver Dan

On Thu, 25 Oct 2012 12:08:10 -0400, hal horwitz wrote:
> I also got the notice and called both Applecare and the local store
> and got different messages.
>
> Applecare said that if I have time machine going and up to date,
> that's all I need. So I called the store to make the appointment.
> The store person said I had to drop off the computer, and it would
> between two days to two weeks to get it back --- depending on how
> backed up they were. He (the store person) also said that Time
> Machine only backs up data, not programs. This means I would need to
> reinstall and update all the quadrillion programs and apps.
>
> Here are my questions:
>
> > Will Time Machine backups contain all programs and data or just data?
> > If Time Machine just backs up data, is there a program I can use
> to "take a picture of my hard drive" as it is and just copy and paste
> that "picture" onto the new drive?
> > If the above will work, what program would you recommend?
> > Is there a better way?
>
> Thanks very much for your help
> this is very frustrating, hal
>
> hal horwitz

Thu Oct 25, 2012 12:58 pm (PDT) . Posted by:

"Patti A Robertson" parpiano

And you would be well advised to check on what Time Machine HAS backed up - I recently had to have the logic board replaced in my brand new Macbook Pro Retina and they had to reinstall my software after, and Time Machine didn't have my emails backed up for my Mail program. I don't know why, but if I hadn't had a second backup using Carbon Copy Cloner I would have been very unhappy…

Patti

On Oct 25, 2012, at 9:28 AM, Nick Andriash <medic65@telus.net> wrote:

>
> On 2012-10-25, at 9:08 AM, hal horwitz <hal.horwitz@comcast.net> wrote:
>
> > He (the store person) also said that Time Machine only backs up data, not programs. This means I would need to reinstall and update all the quadrillion programs and apps.
>
> Hmmm? I recently installed a new 512GB SSD in my MacBook Pro, and I used the latest Time Machine backup to populate my new SSD, and it copied everything over... including all my Programs.
>
> --
>  Nick Andriash 
> andriash@telus.net
> 17" MacBook Pro, 2.3GHz Intel Core i7, Memory 16 GB, OS X 10.8.2
> AMD Radeon HD 6750M 1024 MB
> iPad2 WiFi & 3G, 64GB
> iPhone4S 32GB
>
>

[Non-text portions of this message have been removed]

Thu Oct 25, 2012 10:06 am (PDT) . Posted by:

"Bill B." kernos501

Does Chrome have a means or extension so I can download PDFs instead of displaying them in situ?

Thanks,
Bill

Thu Oct 25, 2012 10:12 am (PDT) . Posted by:

"Harry Flaxman" harry.flaxman

On 10/25/2012 1:06 PM, Bill B. wrote:
> Does Chrome have a means or extension so I can download PDFs instead of displaying them in situ?
>
> Thanks,
> Bill
While displaying the .PDF file, move your cursor around toward the
bottom Several buttons will appear. Click on the floppy disk looking
one and you can then save the file.

Harry

Thu Oct 25, 2012 11:18 am (PDT) . Posted by:

"Bill B." kernos501

At 1:11 PM -0400 10/25/12, Harry Flaxman wrote:
>On 10/25/2012 1:06 PM, Bill B. wrote:
>> Does Chrome have a means or extension so I can download PDFs instead of displaying them in situ?
>>
>> Thanks,
>> Bill
>While displaying the .PDF file, move your cursor around toward the
>bottom Several buttons will appear. Click on the floppy disk looking
>one and you can then save the file.

Thanks Harry, nothing like that appears on this site, which is likely the way it is coded:

http://www.lanl.gov/science/1663/interactive/june2012/

Bill

Thu Oct 25, 2012 12:33 pm (PDT) . Posted by:

"Harry Flaxman" harry.flaxman

On 10/25/2012 2:18 PM, Bill B. wrote:
> At 1:11 PM -0400 10/25/12, Harry Flaxman wrote:
>> >On 10/25/2012 1:06 PM, Bill B. wrote:
>>> >>Does Chrome have a means or extension so I can download PDFs instead of displaying them in situ?
>>> >>
>>> >>Thanks,
>>> >>Bill
>> >While displaying the .PDF file, move your cursor around toward the
>> >bottom Several buttons will appear. Click on the floppy disk looking
>> >one and you can then save the file.
> Thanks Harry, nothing like that appears on this site, which is likely the way it is coded:
>
> http://www.lanl.gov/science/1663/interactive/june2012/
>
> Bill

The site says 'Powered By 3D Issue'. This is not a standard PDF by any
means. I have a couple of video downloaders that 'see' it, but really
not. When I open the extension, there is nothing there of that page,
even though I get a notification by the extension that the pages are
ready for downloading.

It's a conundrum as I don't deal with these type of sites regularly.

Harry

Thu Oct 25, 2012 12:01 pm (PDT) . Posted by:

"Ken" avliska

Neither my brother or I, both in our 60s, have any experience with tablets or iPads. Neither one of us use smartphones, either. I'm a Mac user, he's only been a Windows user. His one complaint about his desktop PC is that he's confined to his dark, computer room when using it.

With Christmas coming, I'm wondering if an iPad would be appropriate for him, to get him out of that dark office while he surfs the web and does his emails.

Or, would it be better to get him an Android or Windows tablet, based on his history with PCs? Or should I just wait and let him get a Windows laptop when he upgrades in 5 or 6 more years!

I reiterate that he'd like to get out of that dark office when he's computing, and my limited understanding of tablets is that he would be able to. I just don't know if an iPad is the best choice for a Windows Vista user.

Any advice is appreciated, Merry Christmas, and thanks.
Ken S.

Thu Oct 25, 2012 1:04 pm (PDT) . Posted by:

"mpstupinski@snet.net" mstupinski

My daughter just sent me this email. She needs her laptop for college courses, but is stuck with this. I've never seen this so want to proceed carefully. Has anyone else seen this? How should she proceed to deal with it?

Thanks for any advice on this.

...............Mike

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