9/03/2012

[macsupport] Digest Number 9096

15 New Messages

Digest #9096
1.1
Re: charging a macbook pro by "T Hopkins" todhop
1.2
Re: charging a macbook pro by "Josephine Bacon" baconandeggs_2001
1.3
Re: charging a macbook pro by "T Hopkins" todhop
1.4
Re: charging a macbook pro by "T Hopkins" todhop
1.5
Re: charging a macbook pro by "Otto Nikolaus" nikyzf
1.6
Re: charging a macbook pro by "Jim Saklad" jimdoc01
1.7
Re: charging a macbook pro by "Josephine Bacon" baconandeggs_2001
1.8
Re: charging a macbook pro by "Denver Dan" denverdan22180
1.9
Re: charging a macbook pro by "Denver Dan" denverdan22180
1.10
Re: charging a macbook pro by "Josephine Bacon" baconandeggs_2001
1.11
Re: charging a macbook pro by "Josephine Bacon" baconandeggs_2001
1.12
Re: charging a macbook pro by "T Hopkins" todhop
1.13
Re: charging a macbook pro by "Chris Jones" bobstermcbob
2a
Re: Apple ID is disabled by "Gloria Mraz" gloriajstitcher@sbcglobal.net
2b
Re: Apple ID is disabled by "Mark Mahabir" maccymaccomms

Messages

Mon Sep 3, 2012 5:33 am (PDT) . Posted by:

"T Hopkins" todhop

On Sep 3, 2012, at 7:24 AM, Josephine Bacon wrote:

> Dear Otto,
>
> The battery is definitely charged, I will see if the Mac store is willing to repair it.

The battery likely has "failed." When the battery goes bad, it will report being charged but nonetheless be incapable of powering the system. If you unplug, the system will almost immediately shut down. If you keep the power attached, the system will run, and report the battery as charged.

We have not mentioned in this thread that there is a point where the chemistry in a battery simply fails. This is a tad different than the period prior to complete failure where it does not hold a charge well. Over time battery gets weaker and weaker, and then in what seems a "sudden" manner, it just quits. On some models of laptop, you have to remove the battery to even start. On better models, you can leave the battery in, but it's not actually doing anything.

You should be able to see this in System Info and by using the battery test button on a MacBook.

Cheers,
tod

Tod Hopkins
Hillmann & Carr Inc.
todhopkins-at-hillmanncarr.com

On Sep 3, 2012, at 7:24 AM, Josephine Bacon wrote:

> Dear Otto,
>
> The battery is definitely charged, I will see if the Mac store is willing to repair it.
>
>
> JB
> On 3 Sep 2012, at 12:12, Otto Nikolaus wrote:
>
>> ?
>>
>> The battery does not "charge" the computer; it provides power for it to run
>> when there is no mains (AC) connection. If the computer will not run with
>> the battery alone then either the battery is *not* fully charged (in fact,
>> not even part-charged), or there's something wrong with the Mac's battery
>> management/internal connection to the battery. If you don't have access to
>> another battery to eliminate the battery as the problem then I think you
>> need to take the Mac to an Apple Store or good Mac reseller.
>>
>> Otto
>>
>> On 3 September 2012 07:31, Josephine Bacon <bacon@langservice.com> wrote:
>>
>>> Sorry, maybe I didn't make myself clear. The battery works fine and is
>>> fully charged. It just won't charge the computer any more. The only way to
>>> get the Mac to work is if it is plugged into the mains.
>>>
>>
>> [Non-text portions of this message have been removed]
>>
>>
>
> Josephine Bacon
> Tamr Translations Limited
> 179 Kings Cross Road
> London WC1x 9BZ
> Tel:+44 207 833 0607
>
>
>
>
>
>
> [Non-text portions of this message have been removed]
>
>
>
> ------------------------------------
>
> Group FAQ:
> <http://www.macsupportcentral.com/policies/>
>
> Yahoo! Groups Links
>
>
>
>

Mon Sep 3, 2012 5:38 am (PDT) . Posted by:

"Josephine Bacon" baconandeggs_2001

Dear Tod,

Thanks for this. That happened to the previous battery (a Mac battery) and the battery with which I replaced it with another battery (no-Mac) but that then failed and I replaced it with a brand new battery, which according to the lights on it had fully charged when I pressed the button but would nevertheless not allow the Mac to work if it was not plugged into the mains.

Josephine Bacon
On 3 Sep 2012, at 13:33, T Hopkins wrote:

> On Sep 3, 2012, at 7:24 AM, Josephine Bacon wrote:
>
> > Dear Otto,
> >
> > The battery is definitely charged, I will see if the Mac store is willing to repair it.
>
> The battery likely has "failed." When the battery goes bad, it will report being charged but nonetheless be incapable of powering the system. If you unplug, the system will almost immediately shut down. If you keep the power attached, the system will run, and report the battery as charged.
>
> We have not mentioned in this thread that there is a point where the chemistry in a battery simply fails. This is a tad different than the period prior to complete failure where it does not hold a charge well. Over time battery gets weaker and weaker, and then in what seems a "sudden" manner, it just quits. On some models of laptop, you have to remove the battery to even start. On better models, you can leave the battery in, but it's not actually doing anything.
>
> You should be able to see this in System Info and by using the battery test button on a MacBook.
>
> Cheers,
> tod
>
> Tod Hopkins
> Hillmann & Carr Inc.
> todhopkins-at-hillmanncarr.com
>
> On Sep 3, 2012, at 7:24 AM, Josephine Bacon wrote:
>
> > Dear Otto,
> >
> > The battery is definitely charged, I will see if the Mac store is willing to repair it.
> >
> >
> > JB
> > On 3 Sep 2012, at 12:12, Otto Nikolaus wrote:
> >
> >> ?
> >>
> >> The battery does not "charge" the computer; it provides power for it to run
> >> when there is no mains (AC) connection. If the computer will not run with
> >> the battery alone then either the battery is *not* fully charged (in fact,
> >> not even part-charged), or there's something wrong with the Mac's battery
> >> management/internal connection to the battery. If you don't have access to
> >> another battery to eliminate the battery as the problem then I think you
> >> need to take the Mac to an Apple Store or good Mac reseller.
> >>
> >> Otto
> >>
> >> On 3 September 2012 07:31, Josephine Bacon <bacon@langservice.com> wrote:
> >>
> >>> Sorry, maybe I didn't make myself clear. The battery works fine and is
> >>> fully charged. It just won't charge the computer any more. The only way to
> >>> get the Mac to work is if it is plugged into the mains.
> >>>
> >>
> >> [Non-text portions of this message have been removed]
> >>
> >>
> >
> > Josephine Bacon
> > Tamr Translations Limited
> > 179 Kings Cross Road
> > London WC1x 9BZ
> > Tel:+44 207 833 0607
> >
> >
> >
> >
> >
> >
> > [Non-text portions of this message have been removed]
> >
> >
> >
> > ------------------------------------
> >
> > Group FAQ:
> > <http://www.macsupportcentral.com/policies/>
> >
> > Yahoo! Groups Links
> >
> >
> >
> >
>
>

Josephine Bacon
Tamr Translations Limited
179 Kings Cross Road
London WC1x 9BZ
Tel:+44 207 833 0607

[Non-text portions of this message have been removed]

Mon Sep 3, 2012 5:42 am (PDT) . Posted by:

"T Hopkins" todhop

We have not mentioned the battery check lights, have we:

http://support.apple.com/kb/HT3205

Apple has reams of info on batteries. Here's the KB category:

http://www.apple.com/support/macbookpro/batteries_power/

Here's the "notebook" page:

http://www.apple.com/batteries/notebooks.html

Here's the KB on battery "cycle" life:

http://support.apple.com/kb/HT1519

Cheers,
tod

Tod Hopkins
Hillmann & Carr Inc.
todhopkins-at-hillmanncarr.com

On Sep 2, 2012, at 4:42 PM, Denver Dan wrote:

> If a battery won't accept a charge, and if it's old, you may need to
> get a new battery.

[Non-text portions of this message have been removed]

Mon Sep 3, 2012 5:47 am (PDT) . Posted by:

"T Hopkins" todhop

Ah. If the battery lights all went on, but flashed, then that means the battery has failed. If not then the battery should be good. Have you reset the "SMC"?

http://www.apple.com/support/macbookpro/batteries_power/

If the battery is good, something has gone bad in the circuitry or the logic. Hopefully, it's the logic. If you have another battery to try, even a weak one, it's worth the attempt. The bad circuitry may be in the battery.

Cheers,
tod

Tod Hopkins
Hillmann & Carr Inc.
todhopkins-at-hillmanncarr.com

On Sep 3, 2012, at 8:38 AM, Josephine Bacon wrote:

> Dear Tod,
>
> Thanks for this. That happened to the previous battery (a Mac battery) and the battery with which I replaced it with another battery (no-Mac) but that then failed and I replaced it with a brand new battery, which according to the lights on it had fully charged when I pressed the button but would nevertheless not allow the Mac to work if it was not plugged into the mains.
>
> Josephine Bacon
> On 3 Sep 2012, at 13:33, T Hopkins wrote:
>
>> On Sep 3, 2012, at 7:24 AM, Josephine Bacon wrote:
>>
>>> Dear Otto,
>>>
>>> The battery is definitely charged, I will see if the Mac store is willing to repair it.
>>
>> The battery likely has "failed." When the battery goes bad, it will report being charged but nonetheless be incapable of powering the system. If you unplug, the system will almost immediately shut down. If you keep the power attached, the system will run, and report the battery as charged.
>>
>> We have not mentioned in this thread that there is a point where the chemistry in a battery simply fails. This is a tad different than the period prior to complete failure where it does not hold a charge well. Over time battery gets weaker and weaker, and then in what seems a "sudden" manner, it just quits. On some models of laptop, you have to remove the battery to even start. On better models, you can leave the battery in, but it's not actually doing anything.
>>
>> You should be able to see this in System Info and by using the battery test button on a MacBook.
>>
>> Cheers,
>> tod
>>
>> Tod Hopkins
>> Hillmann & Carr Inc.
>> todhopkins-at-hillmanncarr.com
>>
>> On Sep 3, 2012, at 7:24 AM, Josephine Bacon wrote:
>>
>>> Dear Otto,
>>>
>>> The battery is definitely charged, I will see if the Mac store is willing to repair it.
>>>
>>>
>>> JB
>>> On 3 Sep 2012, at 12:12, Otto Nikolaus wrote:
>>>
>>>> ?
>>>>
>>>> The battery does not "charge" the computer; it provides power for it to run
>>>> when there is no mains (AC) connection. If the computer will not run with
>>>> the battery alone then either the battery is *not* fully charged (in fact,
>>>> not even part-charged), or there's something wrong with the Mac's battery
>>>> management/internal connection to the battery. If you don't have access to
>>>> another battery to eliminate the battery as the problem then I think you
>>>> need to take the Mac to an Apple Store or good Mac reseller.
>>>>
>>>> Otto
>>>>
>>>> On 3 September 2012 07:31, Josephine Bacon <bacon@langservice.com> wrote:
>>>>
>>>>> Sorry, maybe I didn't make myself clear. The battery works fine and is
>>>>> fully charged. It just won't charge the computer any more. The only way to
>>>>> get the Mac to work is if it is plugged into the mains.
>>>>>
>>>>
>>>> [Non-text portions of this message have been removed]
>>>>
>>>>
>>>
>>> Josephine Bacon
>>> Tamr Translations Limited
>>> 179 Kings Cross Road
>>> London WC1x 9BZ
>>> Tel:+44 207 833 0607
>>>
>>>
>>>
>>>
>>>
>>>
>>> [Non-text portions of this message have been removed]
>>>
>>>
>>>
>>> ------------------------------------
>>>
>>> Group FAQ:
>>> <http://www.macsupportcentral.com/policies/>
>>>
>>> Yahoo! Groups Links
>>>
>>>
>>>
>>>
>>
>>
>
> Josephine Bacon
> Tamr Translations Limited
> 179 Kings Cross Road
> London WC1x 9BZ
> Tel:+44 207 833 0607
>
>
>
>
>
>
> [Non-text portions of this message have been removed]
>
>
>
> ------------------------------------
>
> Group FAQ:
> <http://www.macsupportcentral.com/policies/>
>
> Yahoo! Groups Links
>
>
>
>

Mon Sep 3, 2012 6:07 am (PDT) . Posted by:

"Otto Nikolaus" nikyzf

On 3 September 2012 13:33, T Hopkins <hoplist@hillmanncarr.com> wrote:

> The battery likely has "failed." When the battery goes bad, it will
> report being charged but nonetheless be incapable of powering the system.
> If you unplug, the system will almost immediately shut down. If you keep
> the power attached, the system will run, and report the battery as charged.
>
> We have not mentioned in this thread that there is a point where the
> chemistry in a battery simply fails. This is a tad different than the
> period prior to complete failure where it does not hold a charge well.
> Over time battery gets weaker and weaker, and then in what seems a
> "sudden" manner, it just quits. On some models of laptop, you have to
> remove the battery to even start. On better models, you can leave the
> battery in, but it's not actually doing anything.
>
> You should be able to see this in System Info and by using the battery
> test button on a MacBook.
>

Just out of interest, are there any Mac laptops that will not run direct
from the AC adapter, i.e. either with a dead battery or with battery
removed?

Otto

[Non-text portions of this message have been removed]

Mon Sep 3, 2012 8:00 am (PDT) . Posted by:

"Jim Saklad" jimdoc01

> Sorry, maybe I didn't make myself clear. The battery works fine and is fully charged. It just won't charge the computer any more. The only way to get the Mac to work is if it is plugged into the mains.
> JB

If the battery doesn't run the computer any more, then by what test are you determining that it "works fine and is fully charged"?

--
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Jim Saklad mailto:jimdoc@me.com

Mon Sep 3, 2012 8:07 am (PDT) . Posted by:

"Josephine Bacon" baconandeggs_2001

Because I pressed the button on the Mac and all the lights light up green.

Josephine
On 3 Sep 2012, at 16:00, Jim Saklad wrote:

> > Sorry, maybe I didn't make myself clear. The battery works fine and is fully charged. It just won't charge the computer any more. The only way to get the Mac to work is if it is plugged into the mains.
> > JB
>
> If the battery doesn't run the computer any more, then by what test are you determining that it "works fine and is fully charged"?
>
> --
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> Jim Saklad mailto:jimdoc@me.com
>
>

[Non-text portions of this message have been removed]

Mon Sep 3, 2012 8:09 am (PDT) . Posted by:

"Denver Dan" denverdan22180

and . . . did you read the instructions for resetting SMC and do the
procedure?

Denver Dan

On Mon, 03 Sep 2012 07:31:39 +0100, Josephine Bacon wrote:
> Sorry, maybe I didn't make myself clear. The battery works fine and
> is fully charged. It just won't charge the computer any more. The
> only way to get the Mac to work is if it is plugged into the mains.
>
> JB

Mon Sep 3, 2012 8:10 am (PDT) . Posted by:

"Denver Dan" denverdan22180

Batteries are not "repaired." They are replaced.

On Mon, 03 Sep 2012 12:24:18 +0100, Josephine Bacon wrote:
> The battery is definitely charged, I will see if the Mac store is
> willing to repair it.
>
>
> JB

Mon Sep 3, 2012 8:12 am (PDT) . Posted by:

"Josephine Bacon" baconandeggs_2001

No, I'll try that or at least I'll get my daughter to try it, the computer is now with her, and she is about ten miles away
On 3 Sep 2012, at 16:09, Denver Dan wrote:

> and . . . did you read the instructions for resetting SMC and do the
> procedure?
>
> Denver Dan
>
> On Mon, 03 Sep 2012 07:31:39 +0100, Josephine Bacon wrote:
> > Sorry, maybe I didn't make myself clear. The battery works fine and
> > is fully charged. It just won't charge the computer any more. The
> > only way to get the Mac to work is if it is plugged into the mains.
> >
> > JB
>

Josephine Bacon
Tamr Translations Limited
179 Kings Cross Road
London WC1x 9BZ
Tel:+44 207 833 0607

[Non-text portions of this message have been removed]

Mon Sep 3, 2012 8:18 am (PDT) . Posted by:

"Josephine Bacon" baconandeggs_2001

There is nothing wrong with the battery, it is simply that the Mac won't take power from it, only from the mains.

JB
On 3 Sep 2012, at 16:10, Denver Dan wrote:

> Batteries are not "repaired." They are replaced.
>
> On Mon, 03 Sep 2012 12:24:18 +0100, Josephine Bacon wrote:
> > The battery is definitely charged, I will see if the Mac store is
> > willing to repair it.
> >
> >
> > JB
>

Josephine Bacon
Tamr Translations Limited
179 Kings Cross Road
London WC1x 9BZ
Tel:+44 207 833 0607

[Non-text portions of this message have been removed]

Mon Sep 3, 2012 8:55 am (PDT) . Posted by:

"T Hopkins" todhop

In my experience, some laptops will run from AC with battery removed. Some must have a battery installed, though it does not need to hold a charge. BUT some that must have the battery installed will NOT run on AC if the battery has completely failed. A completely failed battery will not even complete the circuit, hence these laptops will not run at all with a failed battery.

I don't know how the new models that do not have removable batteries behave on battery failure.

Cheers,
tod

Tod Hopkins
Hillmann & Carr Inc.
todhopkins-at-hillmanncarr.com

On Sep 3, 2012, at 9:07 AM, Otto Nikolaus wrote:

> On 3 September 2012 13:33, T Hopkins <hoplist@hillmanncarr.com> wrote:
>
> > The battery likely has "failed." When the battery goes bad, it will
> > report being charged but nonetheless be incapable of powering the system.
> > If you unplug, the system will almost immediately shut down. If you keep
> > the power attached, the system will run, and report the battery as charged.
> >
> > We have not mentioned in this thread that there is a point where the
> > chemistry in a battery simply fails. This is a tad different than the
> > period prior to complete failure where it does not hold a charge well.
> > Over time battery gets weaker and weaker, and then in what seems a
> > "sudden" manner, it just quits. On some models of laptop, you have to
> > remove the battery to even start. On better models, you can leave the
> > battery in, but it's not actually doing anything.
> >
> > You should be able to see this in System Info and by using the battery
> > test button on a MacBook.
> >
>
> Just out of interest, are there any Mac laptops that will not run direct
> from the AC adapter, i.e. either with a dead battery or with battery
> removed?
>
> Otto
>
> [Non-text portions of this message have been removed]
>
>

[Non-text portions of this message have been removed]

Mon Sep 3, 2012 8:58 am (PDT) . Posted by:

"Chris Jones" bobstermcbob

On 03/09/12 16:07, Josephine Bacon wrote:
> Because I pressed the button on the Mac and all the lights light up green.

Well, clearly something is up with the machine, so you should at least
entertain the idea the green lights are lying to you ...

>
> Josephine
> On 3 Sep 2012, at 16:00, Jim Saklad wrote:
>
>>> Sorry, maybe I didn't make myself clear. The battery works fine and is fully charged. It just won't charge the computer any more. The only way to get the Mac to work is if it is plugged into the mains.
>>> JB
>>
>> If the battery doesn't run the computer any more, then by what test are you determining that it "works fine and is fully charged"?
>>
>> --
>> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>> Jim Saklad mailto:jimdoc@me.com
>>
>>
>
>
>
>
>
>
>
> [Non-text portions of this message have been removed]
>
>
>
> ------------------------------------
>
> Group FAQ:
> <http://www.macsupportcentral.com/policies/>
>
> Yahoo! Groups Links
>
>
>

Mon Sep 3, 2012 7:54 am (PDT) . Posted by:

"Mark Mahabir" maccymaccomms

On 3 September 2012 15:50, Gloria Mraz <gloriamraz@zoominternet.net> wrote:
>
> What is the genius bar?
>

http://www.apple.com/retail/geniusbar/

Mark

[Non-text portions of this message have been removed]

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