13 New Messages
Digest #9170
Messages
Wed Oct 10, 2012 9:45 pm (PDT) . Posted by:
"N.A. Nada"
A bit thin skinned? I'm not trying to be rude, I'm just trying to get to the point.
It is hard to follow an issue if the subject line is changed by the OP. I just pointed that out. Without some specs on your system, it is hard to diagnosis. I asked a question about your system since you had not volunteered it.
I exaggerated, a little, but it is now over 60 posts, and it is still going strong.
Tim posted the URL to an article that explains why it is happening. All we needed was to know how much RAM you have, to confirm it.
Now we know why, now you just need to know if if can be stopped.
Brent
On Oct 10, 2012, at 3:49 PM, Doug Yelmen wrote:
i see no reason to be rude.
i never changed the subject line, nor was there anywhere near 50 or 60 messages. i also mentioned that i knew the sleepimage matched the amount of RAM. i also mentioned that this is a iMac, and not a laptop.
i also mentioned that this is new issue.
i was not rude.
and i refuse to be rude.
doug
Doug Yelmen
dougyelmen@earthlink.net
I don't paint things. I only paint the difference between things." ~ Henri Matisse
On Oct 9, 2012, at 8:55 AM, N.A. Nada <whodo678@comcast.net > wrote:
> You might have mentioned it 50 or 60 posts ago, but you haven't mentioned it recently. And since you keep changing the subject line, you have not mentioned it in this thread, don't expect others to remember this. We're all volunteers, doing this on or time and dime.
>
> Go back and read the article that Tim mentioned, it says that the sleepimage will match its size to the amount of RAM your system has. So if you have 16GB of RAM, the sleepimage will be 16GB.
>
> The purpose of sleepimage is when your Mac goes to sleep, it saves all the information that is in RAM at that time.
>
> Look elsewhere to save room on your new HD.
>
>
> On Oct 9, 2012, at 7:18 AM, Doug Yelmen wrote:
>
> i did mention this earlier. 16 GBs.
> and it is a 27" iMac (2010).
>
> see what bugs me is that it wasn't there a week ago. i went from about 70 gigs of free space to 50 something.
>
> some of that was other things. and i got rid of my movies, and other stuff my internal 1TB drive can handle.
>
> doug
>
> On Oct 8, 2012, at 10:36 AM, N.A. Nada <whodo678@comcast.net > wrote:
>
>> Besides what Chris is saying below, and what I eluded to, I don't see any info on your system.
>>
>> The article Tim directed you to say that it matches the size of the system RAM. The "17 gigs" could easily be the rounding error from MB or KB, to GB. How much RAM does your system have?
>>
>> Brent
>>
>> On Oct 8, 2012, at 9:39 AM, Chris Jones wrote:
>>
>> Hi,
>>
>> As I said, its there for a good reason. OSX doesn't general create large
>> files it doesn't need.
>>
>> If you want to get rid of it, you need to disable the feature it is
>> needed for, which is hibernate. Ever left you machine to completely run
>> out of battery juice ? hibernate is what it does with its last gasp
>> before shutting down completely. If you are happy to live without this
>> useful feature, then fine, disable it. Your choice...
>>
>> cheers Chris
>>
>> On 08/10/12 17:27, Doug Yelmen wrote:
>>> i called apple, and got to speak with a senior advisor. she walked me through the terminal instructions.
>>> but, i still have the loss of 17 gigs of space.
>>>
>>>
>>> so, i'd like to make a point here. apple was great. patient, and all. so, i heartily recommend most of you guys who
>>> don't know terminal like a lot of folks here, do NOT accept what someone says on google. call Apple, instead.
>>>
>>> i got a case number, the instructions didn't work. like Chris says (Maybe) i just have to accept it.
>>>
>>> 2nd piece of advise: get the biggest SSD you can afford, and then double it.
>>> harrrrrrrrrr.
>>>
>>>
>>> doug
>>> Doug Yelmen
>>> dougyelmen@earthlink.net
>>>
>>> I don't paint things. I only paint the difference between things." ~ Henri Matisse
>>>
>>>
>>>
>>> [Non-text portions of this message have been removed]
>>>
>>>
>>>
>>> ------------------------------------
>>>
>>> Group FAQ:
>>> <http://www.macsupportcentral.com/policies/ >
>>>
>>> Yahoo! Groups Links
>>>
>>>
>>>
>>
>>
>>
>>
>>
>> [Non-text portions of this message have been removed]
>>
>>
>>
>> ------------------------------------
>>
>> Group FAQ:
>> <http://www.macsupportcentral.com/policies/ >
>>
>> Yahoo! Groups Links
>>
>>
>>
>
>
>
>
>
> [Non-text portions of this message have been removed]
>
>
>
> ------------------------------------
>
> Group FAQ:
> <http://www.macsupportcentral.com/policies/ >
>
> Yahoo! Groups Links
>
>
>
[Non-text portions of this message have been removed]
[Non-text portions of this message have been removed]
It is hard to follow an issue if the subject line is changed by the OP. I just pointed that out. Without some specs on your system, it is hard to diagnosis. I asked a question about your system since you had not volunteered it.
I exaggerated, a little, but it is now over 60 posts, and it is still going strong.
Tim posted the URL to an article that explains why it is happening. All we needed was to know how much RAM you have, to confirm it.
Now we know why, now you just need to know if if can be stopped.
Brent
On Oct 10, 2012, at 3:49 PM, Doug Yelmen wrote:
i see no reason to be rude.
i never changed the subject line, nor was there anywhere near 50 or 60 messages. i also mentioned that i knew the sleepimage matched the amount of RAM. i also mentioned that this is a iMac, and not a laptop.
i also mentioned that this is new issue.
i was not rude.
and i refuse to be rude.
doug
Doug Yelmen
dougyelmen@earthlin
I don't paint things. I only paint the difference between things." ~ Henri Matisse
On Oct 9, 2012, at 8:55 AM, N.A. Nada <whodo678@comcast.
> You might have mentioned it 50 or 60 posts ago, but you haven't mentioned it recently. And since you keep changing the subject line, you have not mentioned it in this thread, don't expect others to remember this. We're all volunteers, doing this on or time and dime.
>
> Go back and read the article that Tim mentioned, it says that the sleepimage will match its size to the amount of RAM your system has. So if you have 16GB of RAM, the sleepimage will be 16GB.
>
> The purpose of sleepimage is when your Mac goes to sleep, it saves all the information that is in RAM at that time.
>
> Look elsewhere to save room on your new HD.
>
>
> On Oct 9, 2012, at 7:18 AM, Doug Yelmen wrote:
>
> i did mention this earlier. 16 GBs.
> and it is a 27" iMac (2010).
>
> see what bugs me is that it wasn't there a week ago. i went from about 70 gigs of free space to 50 something.
>
> some of that was other things. and i got rid of my movies, and other stuff my internal 1TB drive can handle.
>
> doug
>
> On Oct 8, 2012, at 10:36 AM, N.A. Nada <whodo678@comcast.
>
>> Besides what Chris is saying below, and what I eluded to, I don't see any info on your system.
>>
>> The article Tim directed you to say that it matches the size of the system RAM. The "17 gigs" could easily be the rounding error from MB or KB, to GB. How much RAM does your system have?
>>
>> Brent
>>
>> On Oct 8, 2012, at 9:39 AM, Chris Jones wrote:
>>
>> Hi,
>>
>> As I said, its there for a good reason. OSX doesn't general create large
>> files it doesn't need.
>>
>> If you want to get rid of it, you need to disable the feature it is
>> needed for, which is hibernate. Ever left you machine to completely run
>> out of battery juice ? hibernate is what it does with its last gasp
>> before shutting down completely. If you are happy to live without this
>> useful feature, then fine, disable it. Your choice...
>>
>> cheers Chris
>>
>> On 08/10/12 17:27, Doug Yelmen wrote:
>>> i called apple, and got to speak with a senior advisor. she walked me through the terminal instructions.
>>> but, i still have the loss of 17 gigs of space.
>>>
>>>
>>> so, i'd like to make a point here. apple was great. patient, and all. so, i heartily recommend most of you guys who
>>> don't know terminal like a lot of folks here, do NOT accept what someone says on google. call Apple, instead.
>>>
>>> i got a case number, the instructions didn't work. like Chris says (Maybe) i just have to accept it.
>>>
>>> 2nd piece of advise: get the biggest SSD you can afford, and then double it.
>>> harrrrrrrrrr.
>>>
>>>
>>> doug
>>> Doug Yelmen
>>> dougyelmen@earthlin
>>>
>>> I don't paint things. I only paint the difference between things." ~ Henri Matisse
>>>
>>>
>>>
>>> [Non-text portions of this message have been removed]
>>>
>>>
>>>
>>> ------------
>>>
>>> Group FAQ:
>>> <http://www.macsuppo
>>>
>>> Yahoo! Groups Links
>>>
>>>
>>>
>>
>>
>>
>>
>>
>> [Non-text portions of this message have been removed]
>>
>>
>>
>> ------------
>>
>> Group FAQ:
>> <http://www.macsuppo
>>
>> Yahoo! Groups Links
>>
>>
>>
>
>
>
>
>
> [Non-text portions of this message have been removed]
>
>
>
> ------------
>
> Group FAQ:
> <http://www.macsuppo
>
> Yahoo! Groups Links
>
>
>
[Non-text portions of this message have been removed]
[Non-text portions of this message have been removed]
Thu Oct 11, 2012 8:32 am (PDT) . Posted by:
"Doug Yelmen" dougyelmen
oh, no+!!!!
Doug Yelmen
dougyelmen@earthlink.net
I don't paint things. I only paint the difference between things." ~ Henri Matisse
On Oct 10, 2012, at 8:37 PM, Tim O'Donoghue <tjod@drizzle.net > wrote:
> I don't have an iMac, alas!
>
>
> On Oct 10, 2012, at 6:47 PM, Doug Yelmen <dougyelmen@earthlink.net > wrote:
>
>> so, if i may, can i disable hibernation on my iMac? i haven't found it anywhere.
>> glad you recognize how big a difference 17 gigs on a SSD is compared to a 1TB HDD.
>> not that no one else "gets it."
>>
>> doug
>> Doug Yelmen
>> dougyelmen@earthlink.net
>>
>> I don't paint things. I only paint the difference between things." ~ Henri Matisse
>>
>> On Oct 10, 2012, at 4:33 PM, Tim O'Donoghue <tjod@drizzle.net > wrote:
>>
>>> Hi Doug;
>>>
>>> The sleepimage file has to be the size of the RAM installed on your system. It may not be "normal" or common for folks to be running systems with 16 gig of RAM (yet), but it will be more common as more machines can use that much. I think maybe the Apple tech may not have made the connection between the RAM size on your machine and the size of the file, but they do match.
>>>
>>> As for the existence of the sleepimage file - it *will* exist on any machine - laptop or desktop - that has been in hibernate or "deep sleep" state in the past (or since the previous sleepimage file was last deleted). Until I disabled hibernation on my MacBook Pro to save limited space on my SSD drive (same as you reasoning...) I went through a few cycles of deleting the sleepimage file before I was able to nail down the cause of its returning all the time.
>>>
>>>
>>> On Oct 10, 2012, at 3:53 PM, Doug Yelmen <dougyelmen@earthlink.net > wrote:
>>>
>>>> i wasn't trying to "not move on." and i mentioned this is not a laptop, and therefore doesn't hibernate. and that the senior tech at apple
>>>> said it is Not normal for it to be such a big file.
>>>> i was pleasantly surprised that people wanted to help me.
>>>> now, this.
>>>> no one seems to get it, or know the solution.
>>>> so, you attack me?
>>>> i don't do well with confrontation.
>>>> so, i will not engage.
>>>>
>>>> doug
>>>> Doug Yelmen
>>>> dougyelmen@earthlink.net
>>>>
>>>> I don't paint things. I only paint the difference between things." ~ Henri Matisse
>>>>
>>>> On Oct 9, 2012, at 9:02 AM, Chris Jones <jonesc@hep.phy.cam.ac.uk > wrote:
>>>>
>>>>> Hi,
>>>>>
>>>>> On 09/10/12 16:55, N.A. Nada wrote:
>>>>>> You might have mentioned it 50 or 60 posts ago, but you haven't mentioned it recently. And since you keep changing the subject line, you have not mentioned it in this thread, don't expect others to remember this. We're all volunteers, doing this on or time and dime.
>>>>>>
>>>>>> Go back and read the article that Tim mentioned, it says that the sleepimage will match its size to the amount of RAM your system has. So if you have 16GB of RAM, the sleepimage will be 16GB.
>>>>>>
>>>>>> The purpose of sleepimage is when your Mac goes to sleep, it saves all the information that is in RAM at that time.
>>>>>
>>>>> Whilst I agree with all the above, just to be precise it isn't when the
>>>>> system goes into sleep that this happens. It happens when the system
>>>>> hibernates (or safe sleep). See
>>>>>
>>>>> <http://apple.stackexchange.com/questions/51725/do-macbooks-have-a-true-hibernate-option >
>>>>>
>>>>> for instance to explain the differences. There a are plenty of other
>>>>> articles on the web explaining it.
>>>>>
>>>>> Hibernate is not something a desktop would normally need to do (which I
>>>>> gather from one of the OP's numerous other threads on this... he has).
>>>>> Probably that explains why he hasn't seen it before. Something must have
>>>>> happened, or have been done to the machine, to cause it to need to go
>>>>> into this state.
>>>>>
>>>>> Can we please move on from this. Its normal, and less you want to
>>>>> interfere with the normal operation of your machine, I wouldn't touch it.
>>>>>
>>>>> Chris
>>>>>
>>>>>> Look elsewhere to save room on your new HD.
>>>>>>
>>>>>>
>>>>>> On Oct 9, 2012, at 7:18 AM, Doug Yelmen wrote:
>>>>>>
>>>>>> i did mention this earlier. 16 GBs.
>>>>>> and it is a 27" iMac (2010).
>>>>>>
>>>>>> see what bugs me is that it wasn't there a week ago. i went from about 70 gigs of free space to 50 something.
>>>>>>
>>>>>> some of that was other things. and i got rid of my movies, and other stuff my internal 1TB drive can handle.
>>>>>>
>>>>>> doug
>>>>>>
>>>>>> On Oct 8, 2012, at 10:36 AM, N.A. Nada<whodo678@comcast.net > wrote:
>>>>>>
>>>>>>> Besides what Chris is saying below, and what I eluded to, I don't see any info on your system.
>>>>>>>
>>>>>>> The article Tim directed you to say that it matches the size of the system RAM. The "17 gigs" could easily be the rounding error from MB or KB, to GB. How much RAM does your system have?
>>>>>>>
>>>>>>> Brent
>>>>>>>
>>>>>>> On Oct 8, 2012, at 9:39 AM, Chris Jones wrote:
>>>>>>>
>>>>>>> Hi,
>>>>>>>
>>>>>>> As I said, its there for a good reason. OSX doesn't general create large
>>>>>>> files it doesn't need.
>>>>>>>
>>>>>>> If you want to get rid of it, you need to disable the feature it is
>>>>>>> needed for, which is hibernate. Ever left you machine to completely run
>>>>>>> out of battery juice ? hibernate is what it does with its last gasp
>>>>>>> before shutting down completely. If you are happy to live without this
>>>>>>> useful feature, then fine, disable it. Your choice...
>>>>>>>
>>>>>>> cheers Chris
>>>>>>>
>>>>>>> On 08/10/12 17:27, Doug Yelmen wrote:
>>>>>>>> i called apple, and got to speak with a senior advisor. she walked me through the terminal instructions.
>>>>>>>> but, i still have the loss of 17 gigs of space.
>>>>>>>>
>>>>>>>>
>>>>>>>> so, i'd like to make a point here. apple was great. patient, and all. so, i heartily recommend most of you guys who
>>>>>>>> don't know terminal like a lot of folks here, do NOT accept what someone says on google. call Apple, instead.
>>>>>>>>
>>>>>>>> i got a case number, the instructions didn't work. like Chris says (Maybe) i just have to accept it.
>>>>>>>>
>>>>>>>> 2nd piece of advise: get the biggest SSD you can afford, and then double it.
>>>>>>>> harrrrrrrrrr.
>>>>>>>>
>>>>>>>>
>>>>>>>> doug
>>>>>>>> Doug Yelmen
>>>>>>>> dougyelmen@earthlink.net
>>>>>>>>
>>>>>>>> I don't paint things. I only paint the difference between things." ~ Henri Matisse
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> [Non-text portions of this message have been removed]
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> ------------------------------------
>>>>>>>>
>>>>>>>> Group FAQ:
>>>>>>>> <http://www.macsupportcentral.com/policies/ >
>>>>>>>>
>>>>>>>> Yahoo! Groups Links
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> [Non-text portions of this message have been removed]
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> ------------------------------------
>>>>>>>
>>>>>>> Group FAQ:
>>>>>>> <http://www.macsupportcentral.com/policies/ >
>>>>>>>
>>>>>>> Yahoo! Groups Links
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> [Non-text portions of this message have been removed]
>>>>>>
>>>>>>
>>>>>>
>>>>>> ------------------------------------
>>>>>>
>>>>>> Group FAQ:
>>>>>> <http://www.macsupportcentral.com/policies/ >
>>>>>>
>>>>>> Yahoo! Groups Links
>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>>
>>>>> ------------------------------------
>>>>>
>>>>> Group FAQ:
>>>>> <http://www.macsupportcentral.com/policies/ >
>>>>>
>>>>> Yahoo! Groups Links
>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>>
>>>> [Non-text portions of this message have been removed]
>>>>
>>>>
>>>>
>>>> ------------------------------------
>>>>
>>>> Group FAQ:
>>>> <http://www.macsupportcentral.com/policies/ >
>>>>
>>>> Yahoo! Groups Links
>>>>
>>>>
>>>>
>>>
>>>
>>>
>>> ------------------------------------
>>>
>>> Group FAQ:
>>> <http://www.macsupportcentral.com/policies/ >
>>>
>>> Yahoo! Groups Links
>>>
>>>
>>>
>>
>>
>>
>> [Non-text portions of this message have been removed]
>>
>>
>>
>> ------------------------------------
>>
>> Group FAQ:
>> <http://www.macsupportcentral.com/policies/ >
>>
>> Yahoo! Groups Links
>>
>>
>>
>
>
>
> ------------------------------------
>
> Group FAQ:
> <http://www.macsupportcentral.com/policies/ >
>
> Yahoo! Groups Links
>
>
>
[Non-text portions of this message have been removed]
Doug Yelmen
dougyelmen@earthlin
I don't paint things. I only paint the difference between things." ~ Henri Matisse
On Oct 10, 2012, at 8:37 PM, Tim O'Donoghue <tjod@drizzle.
> I don't have an iMac, alas!
>
>
> On Oct 10, 2012, at 6:47 PM, Doug Yelmen <dougyelmen@earthlin
>
>> so, if i may, can i disable hibernation on my iMac? i haven't found it anywhere.
>> glad you recognize how big a difference 17 gigs on a SSD is compared to a 1TB HDD.
>> not that no one else "gets it."
>>
>> doug
>> Doug Yelmen
>> dougyelmen@earthlin
>>
>> I don't paint things. I only paint the difference between things." ~ Henri Matisse
>>
>> On Oct 10, 2012, at 4:33 PM, Tim O'Donoghue <tjod@drizzle.
>>
>>> Hi Doug;
>>>
>>> The sleepimage file has to be the size of the RAM installed on your system. It may not be "normal" or common for folks to be running systems with 16 gig of RAM (yet), but it will be more common as more machines can use that much. I think maybe the Apple tech may not have made the connection between the RAM size on your machine and the size of the file, but they do match.
>>>
>>> As for the existence of the sleepimage file - it *will* exist on any machine - laptop or desktop - that has been in hibernate or "deep sleep" state in the past (or since the previous sleepimage file was last deleted). Until I disabled hibernation on my MacBook Pro to save limited space on my SSD drive (same as you reasoning...
>>>
>>>
>>> On Oct 10, 2012, at 3:53 PM, Doug Yelmen <dougyelmen@earthlin
>>>
>>>> i wasn't trying to "not move on." and i mentioned this is not a laptop, and therefore doesn't hibernate. and that the senior tech at apple
>>>> said it is Not normal for it to be such a big file.
>>>> i was pleasantly surprised that people wanted to help me.
>>>> now, this.
>>>> no one seems to get it, or know the solution.
>>>> so, you attack me?
>>>> i don't do well with confrontation.
>>>> so, i will not engage.
>>>>
>>>> doug
>>>> Doug Yelmen
>>>> dougyelmen@earthlin
>>>>
>>>> I don't paint things. I only paint the difference between things." ~ Henri Matisse
>>>>
>>>> On Oct 9, 2012, at 9:02 AM, Chris Jones <jonesc@hep.phy.
>>>>
>>>>> Hi,
>>>>>
>>>>> On 09/10/12 16:55, N.A. Nada wrote:
>>>>>> You might have mentioned it 50 or 60 posts ago, but you haven't mentioned it recently. And since you keep changing the subject line, you have not mentioned it in this thread, don't expect others to remember this. We're all volunteers, doing this on or time and dime.
>>>>>>
>>>>>> Go back and read the article that Tim mentioned, it says that the sleepimage will match its size to the amount of RAM your system has. So if you have 16GB of RAM, the sleepimage will be 16GB.
>>>>>>
>>>>>> The purpose of sleepimage is when your Mac goes to sleep, it saves all the information that is in RAM at that time.
>>>>>
>>>>> Whilst I agree with all the above, just to be precise it isn't when the
>>>>> system goes into sleep that this happens. It happens when the system
>>>>> hibernates (or safe sleep). See
>>>>>
>>>>> <http://apple.
>>>>>
>>>>> for instance to explain the differences. There a are plenty of other
>>>>> articles on the web explaining it.
>>>>>
>>>>> Hibernate is not something a desktop would normally need to do (which I
>>>>> gather from one of the OP's numerous other threads on this... he has).
>>>>> Probably that explains why he hasn't seen it before. Something must have
>>>>> happened, or have been done to the machine, to cause it to need to go
>>>>> into this state.
>>>>>
>>>>> Can we please move on from this. Its normal, and less you want to
>>>>> interfere with the normal operation of your machine, I wouldn't touch it.
>>>>>
>>>>> Chris
>>>>>
>>>>>> Look elsewhere to save room on your new HD.
>>>>>>
>>>>>>
>>>>>> On Oct 9, 2012, at 7:18 AM, Doug Yelmen wrote:
>>>>>>
>>>>>> i did mention this earlier. 16 GBs.
>>>>>> and it is a 27" iMac (2010).
>>>>>>
>>>>>> see what bugs me is that it wasn't there a week ago. i went from about 70 gigs of free space to 50 something.
>>>>>>
>>>>>> some of that was other things. and i got rid of my movies, and other stuff my internal 1TB drive can handle.
>>>>>>
>>>>>> doug
>>>>>>
>>>>>> On Oct 8, 2012, at 10:36 AM, N.A. Nada<whodo678@comcast.
>>>>>>
>>>>>>> Besides what Chris is saying below, and what I eluded to, I don't see any info on your system.
>>>>>>>
>>>>>>> The article Tim directed you to say that it matches the size of the system RAM. The "17 gigs" could easily be the rounding error from MB or KB, to GB. How much RAM does your system have?
>>>>>>>
>>>>>>> Brent
>>>>>>>
>>>>>>> On Oct 8, 2012, at 9:39 AM, Chris Jones wrote:
>>>>>>>
>>>>>>> Hi,
>>>>>>>
>>>>>>> As I said, its there for a good reason. OSX doesn't general create large
>>>>>>> files it doesn't need.
>>>>>>>
>>>>>>> If you want to get rid of it, you need to disable the feature it is
>>>>>>> needed for, which is hibernate. Ever left you machine to completely run
>>>>>>> out of battery juice ? hibernate is what it does with its last gasp
>>>>>>> before shutting down completely. If you are happy to live without this
>>>>>>> useful feature, then fine, disable it. Your choice...
>>>>>>>
>>>>>>> cheers Chris
>>>>>>>
>>>>>>> On 08/10/12 17:27, Doug Yelmen wrote:
>>>>>>>> i called apple, and got to speak with a senior advisor. she walked me through the terminal instructions.
>>>>>>>> but, i still have the loss of 17 gigs of space.
>>>>>>>>
>>>>>>>>
>>>>>>>> so, i'd like to make a point here. apple was great. patient, and all. so, i heartily recommend most of you guys who
>>>>>>>> don't know terminal like a lot of folks here, do NOT accept what someone says on google. call Apple, instead.
>>>>>>>>
>>>>>>>> i got a case number, the instructions didn't work. like Chris says (Maybe) i just have to accept it.
>>>>>>>>
>>>>>>>> 2nd piece of advise: get the biggest SSD you can afford, and then double it.
>>>>>>>> harrrrrrrrrr.
>>>>>>>>
>>>>>>>>
>>>>>>>> doug
>>>>>>>> Doug Yelmen
>>>>>>>> dougyelmen@earthlin
>>>>>>>>
>>>>>>>> I don't paint things. I only paint the difference between things." ~ Henri Matisse
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> [Non-text portions of this message have been removed]
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> ------------
>>>>>>>>
>>>>>>>> Group FAQ:
>>>>>>>> <http://www.macsuppo
>>>>>>>>
>>>>>>>> Yahoo! Groups Links
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> [Non-text portions of this message have been removed]
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> ------------
>>>>>>>
>>>>>>> Group FAQ:
>>>>>>> <http://www.macsuppo
>>>>>>>
>>>>>>> Yahoo! Groups Links
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> [Non-text portions of this message have been removed]
>>>>>>
>>>>>>
>>>>>>
>>>>>> ------------
>>>>>>
>>>>>> Group FAQ:
>>>>>> <http://www.macsuppo
>>>>>>
>>>>>> Yahoo! Groups Links
>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>>
>>>>> ------------
>>>>>
>>>>> Group FAQ:
>>>>> <http://www.macsuppo
>>>>>
>>>>> Yahoo! Groups Links
>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>>
>>>> [Non-text portions of this message have been removed]
>>>>
>>>>
>>>>
>>>> ------------
>>>>
>>>> Group FAQ:
>>>> <http://www.macsuppo
>>>>
>>>> Yahoo! Groups Links
>>>>
>>>>
>>>>
>>>
>>>
>>>
>>> ------------
>>>
>>> Group FAQ:
>>> <http://www.macsuppo
>>>
>>> Yahoo! Groups Links
>>>
>>>
>>>
>>
>>
>>
>> [Non-text portions of this message have been removed]
>>
>>
>>
>> ------------
>>
>> Group FAQ:
>> <http://www.macsuppo
>>
>> Yahoo! Groups Links
>>
>>
>>
>
>
>
> ------------
>
> Group FAQ:
> <http://www.macsuppo
>
> Yahoo! Groups Links
>
>
>
[Non-text portions of this message have been removed]
Thu Oct 11, 2012 8:44 am (PDT) . Posted by:
"Doug Yelmen" dougyelmen
actually, Jim, that's not entirely true. i responded to your message with, i have put this aside, to view later.
indeed, i did forget. but, upon reading this email, i bought the software without even double checking
to see if i could use it. alas, it seems to be over my head.
but, i do enjoy your humor, sharp though it may be at times.
doug
Doug Yelmen
dougyelmen@earthlink.net
I don't paint things. I only paint the difference between things." ~ Henri Matisse
On Oct 10, 2012, at 9:38 PM, Jim Saklad <jimdoc@me.com> wrote:
>> so, if i may, can i disable hibernation on my iMac? i haven't found it anywhere.
>> Doug Yelmen
>
> I realize you may well skip over messages from me, but I said, in a message posted on the 8th:
>
>> There is also a neat little app called SmartSleep at
>> <http://www.jinx.de/SmartSleep.html >
>> or in the Mac App Store at
>> <http://itunes.apple.com/us/app/smartsleep/id407721554?mt=12 >
>> that lets you easily set and change this parameter.
>
> --
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> Jim Saklad mailto:jimdoc@me.com
>
>
>
> ------------------------------------
>
> Group FAQ:
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[Non-text portions of this message have been removed]
indeed, i did forget. but, upon reading this email, i bought the software without even double checking
to see if i could use it. alas, it seems to be over my head.
but, i do enjoy your humor, sharp though it may be at times.
doug
Doug Yelmen
dougyelmen@earthlin
I don't paint things. I only paint the difference between things." ~ Henri Matisse
On Oct 10, 2012, at 9:38 PM, Jim Saklad <jimdoc@me.com> wrote:
>> so, if i may, can i disable hibernation on my iMac? i haven't found it anywhere.
>> Doug Yelmen
>
> I realize you may well skip over messages from me, but I said, in a message posted on the 8th:
>
>> There is also a neat little app called SmartSleep at
>> <http://www.jinx.
>> or in the Mac App Store at
>> <http://itunes.
>> that lets you easily set and change this parameter.
>
> --
> ~~~~~~~~~~~~
> Jim Saklad mailto:jimdoc@me.com
>
>
>
> ------------
>
> Group FAQ:
> <http://www.macsuppo
>
> Yahoo! Groups Links
>
>
>
[Non-text portions of this message have been removed]
Thu Oct 11, 2012 8:50 am (PDT) . Posted by:
"Doug Yelmen" dougyelmen
maybe a bit thin-skinned, maybe a bit perceptive. why do you insist on writing on the subject
you want dead?
i know why it is happening. i mean i understand from a macbook POV, and sort of from a
iMac point of view. it just that i tried to make people understand how when you have a
SSD on an iMac that is only 120 gigs, 17 gigs of unnecessary baggage is a hard pill to
swallow. i tried to be helpful, in my request for help.
yes, i needed to know if it could be stopped. i have turned it over the my Higher Power,
which in this case is the computer itself, Apple, and who knows, some day i may regain
some of that 17 gigs.
thanks, Brent. and all others who tried to help me.
doug
Doug Yelmen
dougyelmen@earthlink.net
I don't paint things. I only paint the difference between things." ~ Henri Matisse
On Oct 10, 2012, at 9:45 PM, "N.A. Nada" <whodo678@comcast.net > wrote:
> A bit thin skinned? I'm not trying to be rude, I'm just trying to get to the point.
>
> It is hard to follow an issue if the subject line is changed by the OP. I just pointed that out. Without some specs on your system, it is hard to diagnosis. I asked a question about your system since you had not volunteered it.
>
> I exaggerated, a little, but it is now over 60 posts, and it is still going strong.
>
> Tim posted the URL to an article that explains why it is happening. All we needed was to know how much RAM you have, to confirm it.
>
> Now we know why, now you just need to know if if can be stopped.
>
> Brent
>
>
> On Oct 10, 2012, at 3:49 PM, Doug Yelmen wrote:
>
> i see no reason to be rude.
> i never changed the subject line, nor was there anywhere near 50 or 60 messages. i also mentioned that i knew the sleepimage matched the amount of RAM. i also mentioned that this is a iMac, and not a laptop.
> i also mentioned that this is new issue.
> i was not rude.
> and i refuse to be rude.
>
> doug
> Doug Yelmen
> dougyelmen@earthlink.net
>
> I don't paint things. I only paint the difference between things." ~ Henri Matisse
>
> On Oct 9, 2012, at 8:55 AM, N.A. Nada <whodo678@comcast.net > wrote:
>
>> You might have mentioned it 50 or 60 posts ago, but you haven't mentioned it recently. And since you keep changing the subject line, you have not mentioned it in this thread, don't expect others to remember this. We're all volunteers, doing this on or time and dime.
>>
>> Go back and read the article that Tim mentioned, it says that the sleepimage will match its size to the amount of RAM your system has. So if you have 16GB of RAM, the sleepimage will be 16GB.
>>
>> The purpose of sleepimage is when your Mac goes to sleep, it saves all the information that is in RAM at that time.
>>
>> Look elsewhere to save room on your new HD.
>>
>>
>> On Oct 9, 2012, at 7:18 AM, Doug Yelmen wrote:
>>
>> i did mention this earlier. 16 GBs.
>> and it is a 27" iMac (2010).
>>
>> see what bugs me is that it wasn't there a week ago. i went from about 70 gigs of free space to 50 something.
>>
>> some of that was other things. and i got rid of my movies, and other stuff my internal 1TB drive can handle.
>>
>> doug
>>
>> On Oct 8, 2012, at 10:36 AM, N.A. Nada <whodo678@comcast.net > wrote:
>>
>>> Besides what Chris is saying below, and what I eluded to, I don't see any info on your system.
>>>
>>> The article Tim directed you to say that it matches the size of the system RAM. The "17 gigs" could easily be the rounding error from MB or KB, to GB. How much RAM does your system have?
>>>
>>> Brent
>>>
>>> On Oct 8, 2012, at 9:39 AM, Chris Jones wrote:
>>>
>>> Hi,
>>>
>>> As I said, its there for a good reason. OSX doesn't general create large
>>> files it doesn't need.
>>>
>>> If you want to get rid of it, you need to disable the feature it is
>>> needed for, which is hibernate. Ever left you machine to completely run
>>> out of battery juice ? hibernate is what it does with its last gasp
>>> before shutting down completely. If you are happy to live without this
>>> useful feature, then fine, disable it. Your choice...
>>>
>>> cheers Chris
>>>
>>> On 08/10/12 17:27, Doug Yelmen wrote:
>>>> i called apple, and got to speak with a senior advisor. she walked me through the terminal instructions.
>>>> but, i still have the loss of 17 gigs of space.
>>>>
>>>>
>>>> so, i'd like to make a point here. apple was great. patient, and all. so, i heartily recommend most of you guys who
>>>> don't know terminal like a lot of folks here, do NOT accept what someone says on google. call Apple, instead.
>>>>
>>>> i got a case number, the instructions didn't work. like Chris says (Maybe) i just have to accept it.
>>>>
>>>> 2nd piece of advise: get the biggest SSD you can afford, and then double it.
>>>> harrrrrrrrrr.
>>>>
>>>>
>>>> doug
>>>> Doug Yelmen
>>>> dougyelmen@earthlink.net
>>>>
>>>> I don't paint things. I only paint the difference between things." ~ Henri Matisse
>>>>
>>>>
>>>>
>>>> [Non-text portions of this message have been removed]
>>>>
>>>>
>>>>
>>>> ------------------------------------
>>>>
>>>> Group FAQ:
>>>> <http://www.macsupportcentral.com/policies/ >
>>>>
>>>> Yahoo! Groups Links
>>>>
>>>>
>>>>
>>>
>>>
>>>
>>>
>>>
>>> [Non-text portions of this message have been removed]
>>>
>>>
>>>
>>> ------------------------------------
>>>
>>> Group FAQ:
>>> <http://www.macsupportcentral.com/policies/ >
>>>
>>> Yahoo! Groups Links
>>>
>>>
>>>
>>
>>
>>
>>
>>
>> [Non-text portions of this message have been removed]
>>
>>
>>
>> ------------------------------------
>>
>> Group FAQ:
>> <http://www.macsupportcentral.com/policies/ >
>>
>> Yahoo! Groups Links
>>
>>
>>
>
> [Non-text portions of this message have been removed]
>
>
>
>
>
> [Non-text portions of this message have been removed]
>
>
>
> ------------------------------------
>
> Group FAQ:
> <http://www.macsupportcentral.com/policies/ >
>
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>
>
[Non-text portions of this message have been removed]
you want dead?
i know why it is happening. i mean i understand from a macbook POV, and sort of from a
iMac point of view. it just that i tried to make people understand how when you have a
SSD on an iMac that is only 120 gigs, 17 gigs of unnecessary baggage is a hard pill to
swallow. i tried to be helpful, in my request for help.
yes, i needed to know if it could be stopped. i have turned it over the my Higher Power,
which in this case is the computer itself, Apple, and who knows, some day i may regain
some of that 17 gigs.
thanks, Brent. and all others who tried to help me.
doug
Doug Yelmen
dougyelmen@earthlin
I don't paint things. I only paint the difference between things." ~ Henri Matisse
On Oct 10, 2012, at 9:45 PM, "N.A. Nada" <whodo678@comcast.
> A bit thin skinned? I'm not trying to be rude, I'm just trying to get to the point.
>
> It is hard to follow an issue if the subject line is changed by the OP. I just pointed that out. Without some specs on your system, it is hard to diagnosis. I asked a question about your system since you had not volunteered it.
>
> I exaggerated, a little, but it is now over 60 posts, and it is still going strong.
>
> Tim posted the URL to an article that explains why it is happening. All we needed was to know how much RAM you have, to confirm it.
>
> Now we know why, now you just need to know if if can be stopped.
>
> Brent
>
>
> On Oct 10, 2012, at 3:49 PM, Doug Yelmen wrote:
>
> i see no reason to be rude.
> i never changed the subject line, nor was there anywhere near 50 or 60 messages. i also mentioned that i knew the sleepimage matched the amount of RAM. i also mentioned that this is a iMac, and not a laptop.
> i also mentioned that this is new issue.
> i was not rude.
> and i refuse to be rude.
>
> doug
> Doug Yelmen
> dougyelmen@earthlin
>
> I don't paint things. I only paint the difference between things." ~ Henri Matisse
>
> On Oct 9, 2012, at 8:55 AM, N.A. Nada <whodo678@comcast.
>
>> You might have mentioned it 50 or 60 posts ago, but you haven't mentioned it recently. And since you keep changing the subject line, you have not mentioned it in this thread, don't expect others to remember this. We're all volunteers, doing this on or time and dime.
>>
>> Go back and read the article that Tim mentioned, it says that the sleepimage will match its size to the amount of RAM your system has. So if you have 16GB of RAM, the sleepimage will be 16GB.
>>
>> The purpose of sleepimage is when your Mac goes to sleep, it saves all the information that is in RAM at that time.
>>
>> Look elsewhere to save room on your new HD.
>>
>>
>> On Oct 9, 2012, at 7:18 AM, Doug Yelmen wrote:
>>
>> i did mention this earlier. 16 GBs.
>> and it is a 27" iMac (2010).
>>
>> see what bugs me is that it wasn't there a week ago. i went from about 70 gigs of free space to 50 something.
>>
>> some of that was other things. and i got rid of my movies, and other stuff my internal 1TB drive can handle.
>>
>> doug
>>
>> On Oct 8, 2012, at 10:36 AM, N.A. Nada <whodo678@comcast.
>>
>>> Besides what Chris is saying below, and what I eluded to, I don't see any info on your system.
>>>
>>> The article Tim directed you to say that it matches the size of the system RAM. The "17 gigs" could easily be the rounding error from MB or KB, to GB. How much RAM does your system have?
>>>
>>> Brent
>>>
>>> On Oct 8, 2012, at 9:39 AM, Chris Jones wrote:
>>>
>>> Hi,
>>>
>>> As I said, its there for a good reason. OSX doesn't general create large
>>> files it doesn't need.
>>>
>>> If you want to get rid of it, you need to disable the feature it is
>>> needed for, which is hibernate. Ever left you machine to completely run
>>> out of battery juice ? hibernate is what it does with its last gasp
>>> before shutting down completely. If you are happy to live without this
>>> useful feature, then fine, disable it. Your choice...
>>>
>>> cheers Chris
>>>
>>> On 08/10/12 17:27, Doug Yelmen wrote:
>>>> i called apple, and got to speak with a senior advisor. she walked me through the terminal instructions.
>>>> but, i still have the loss of 17 gigs of space.
>>>>
>>>>
>>>> so, i'd like to make a point here. apple was great. patient, and all. so, i heartily recommend most of you guys who
>>>> don't know terminal like a lot of folks here, do NOT accept what someone says on google. call Apple, instead.
>>>>
>>>> i got a case number, the instructions didn't work. like Chris says (Maybe) i just have to accept it.
>>>>
>>>> 2nd piece of advise: get the biggest SSD you can afford, and then double it.
>>>> harrrrrrrrrr.
>>>>
>>>>
>>>> doug
>>>> Doug Yelmen
>>>> dougyelmen@earthlin
>>>>
>>>> I don't paint things. I only paint the difference between things." ~ Henri Matisse
>>>>
>>>>
>>>>
>>>> [Non-text portions of this message have been removed]
>>>>
>>>>
>>>>
>>>> ------------
>>>>
>>>> Group FAQ:
>>>> <http://www.macsuppo
>>>>
>>>> Yahoo! Groups Links
>>>>
>>>>
>>>>
>>>
>>>
>>>
>>>
>>>
>>> [Non-text portions of this message have been removed]
>>>
>>>
>>>
>>> ------------
>>>
>>> Group FAQ:
>>> <http://www.macsuppo
>>>
>>> Yahoo! Groups Links
>>>
>>>
>>>
>>
>>
>>
>>
>>
>> [Non-text portions of this message have been removed]
>>
>>
>>
>> ------------
>>
>> Group FAQ:
>> <http://www.macsuppo
>>
>> Yahoo! Groups Links
>>
>>
>>
>
> [Non-text portions of this message have been removed]
>
>
>
>
>
> [Non-text portions of this message have been removed]
>
>
>
> ------------
>
> Group FAQ:
> <http://www.macsuppo
>
> Yahoo! Groups Links
>
>
>
[Non-text portions of this message have been removed]
Wed Oct 10, 2012 9:49 pm (PDT) . Posted by:
"jayant m" jmurthy
--- In macsupportcentral@
>
> --- In macsupportcentral@
>
> snip
> > Surely a matter of choice. I have the same problem. Mail starts up arbitrarily and then starts downloading huge numbers of messages from my Yahoo account. I looked around for means to bypass this a couple of years ago but couldn't find anything.
> >
> > Jayant
> >
>
> Thank you Jayant. I'm glad to know I'm not the only one to make this choice and to have similar issues. I appreciate the response.
> neelie
>
And, as far as I know, there is no way to stop Mail from starting when you click on links. I have internalized this now and use Mail to backup up all my Yahoo mail but, in general, I hate having choices taken away from me. I have all sorts of arguments with our Computer Support guys on this as they tend to implement things that only work with PCs and Linux machines.
Jayant
Wed Oct 10, 2012 9:51 pm (PDT) . Posted by:
"jayant m" jmurthy
--- In macsupportcentral@
>
> On 10 October 2012 15:47, jayant m <jmurthy@...
>
> >
> > Surely a matter of choice. I have the same problem. Mail starts up
> > arbitrarily and then starts downloading huge numbers of messages from my
> > Yahoo account. I looked around for means to bypass this a couple of years
> > ago but couldn't find anything.
> >
>
> No email client can download messages from any mail server unless the
> account information is set up in that client. At some time you must have
> done this, so simply remove it from Mail > Preferences > Accounts!
>
> Otto
>
>
> [Non-text portions of this message have been removed]
Thanks Otto, I should have made myself clearer. Once I accepted that I couldn't stop Mail starting, except perhaps by deleting the App, I decided that I want a backup of all my mails on my own computer anyway. That's why I set up the account.
Jayant
>
Thu Oct 11, 2012 3:45 am (PDT) . Posted by:
"Otto Nikolaus" nikyzf
On 11 October 2012 05:51, jayant m <jmurthy@yahoo.com > wrote:
>
> Thanks Otto, I should have made myself clearer. Once I accepted that I
> couldn't stop Mail starting, except perhaps by deleting the App, I decided
> that I want a backup of all my mails on my own computer anyway. That's why
> I set up the account.
>
So, you want those messages downloaded anyway? Is there a problem, then?
Of course, if you simply want to prevent *automatic* downloading, select
Mail > Preferences > General > Check for new mail > Manually.
Otto
[Non-text portions of this message have been removed]
>
> Thanks Otto, I should have made myself clearer. Once I accepted that I
> couldn't stop Mail starting, except perhaps by deleting the App, I decided
> that I want a backup of all my mails on my own computer anyway. That's why
> I set up the account.
>
So, you want those messages downloaded anyway? Is there a problem, then?
Of course, if you simply want to prevent *automatic* downloading, select
Mail > Preferences > General > Check for new mail > Manually.
Otto
[Non-text portions of this message have been removed]
Wed Oct 10, 2012 10:08 pm (PDT) . Posted by:
"Andrew Buc" andrewbuc
Thu Oct 11, 2012 12:36 am (PDT) . Posted by:
"Harry Flaxman" harry.flaxman
I have found with Gmail, the only way
--- Original Message ---
From: "fussyoldfart" <fussyoldfart@gmail.com >
Sent: September 30, 2012 11:21 AM
To: macsupportcentral@yahoogroups.com
Subject: [macsupport] "MAIL" handling of Gmail
Mail, on my iMac has set up all my normal contacts including those that I have filed under the names of friends, family, or other contacts, however if I scroll down the bar at the left of the page I see what appears to be a complete set of duplicates under the heading "gmail".
Some of the stored messages are as much as 7 years old but I can't delete them! If I highlight a message and click delete it obediently disappears, if I use "select all" and then "delete" all of them vanish. However - the next time I open mail I can find the same messages exactly as they were before I tried to get rid of them.
What is happening here?
Mail that I receive I normally read and delete, storing only those personal messages that are important to me. When I look into this other file I find what appears to be everything that has ever hit my in-box including all the spam and junk.
Perhaps I should clarify here; all this seems to relate to gmail although there is so much of it that I have not tried to sort it, don't know how to sort it, to see if normal POP mail is also displayed in this enormous collection. Is it true that Google keeps everything, forever? When I delete a message I expect to see it move to the trash. When I empty the trash I want to see it GONE.
Darrell (fussyoldfart) McDonald
------------------------------------
Group FAQ:
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--- Original Message ---
From: "fussyoldfart" <fussyoldfart@
Sent: September 30, 2012 11:21 AM
To: macsupportcentral@
Subject: [macsupport] "MAIL" handling of Gmail
Mail, on my iMac has set up all my normal contacts including those that I have filed under the names of friends, family, or other contacts, however if I scroll down the bar at the left of the page I see what appears to be a complete set of duplicates under the heading "gmail".
Some of the stored messages are as much as 7 years old but I can't delete them! If I highlight a message and click delete it obediently disappears, if I use "select all" and then "delete" all of them vanish. However - the next time I open mail I can find the same messages exactly as they were before I tried to get rid of them.
What is happening here?
Mail that I receive I normally read and delete, storing only those personal messages that are important to me. When I look into this other file I find what appears to be everything that has ever hit my in-box including all the spam and junk.
Perhaps I should clarify here; all this seems to relate to gmail although there is so much of it that I have not tried to sort it, don't know how to sort it, to see if normal POP mail is also displayed in this enormous collection. Is it true that Google keeps everything, forever? When I delete a message I expect to see it move to the trash. When I empty the trash I want to see it GONE.
Darrell (fussyoldfart) McDonald
------------
Group FAQ:
<http://www.macsuppo
Yahoo! Groups Links
Thu Oct 11, 2012 3:31 am (PDT) . Posted by:
"Otto Nikolaus" nikyzf
If you only need 'read' ability, try a free one first. File App reads most
files and includes a file transfer facility.
<http://www.digidna.net/products/fileapp >
I've never tried it on such a large sheet, though.
Otto
On 10 October 2012 23:40, Guy Kudlemyer <gwkuddles@comcast.net > wrote:
> Hello:
>
> Please forgive my ignorance, but I¹m new to the iPhone game.
>
> I have an Excel for Mac 2008 spreadsheet that spans 8 columns and nearly
> 6,000 rows. Is there an ap available that would allow me to download and
> sync that spreadsheet so that it could be viewed on my iPhone? I don¹t want
> to edit the spreadsheet on the phone, I just want to be able to view it and
> refer to it.
>
> If you know of such an ap, I would be most appreciative if you could point
> me to it!
>
> Thanks in advance!
>
[Non-text portions of this message have been removed]
files and includes a file transfer facility.
<http://www.digidna.
I've never tried it on such a large sheet, though.
Otto
On 10 October 2012 23:40, Guy Kudlemyer <gwkuddles@comcast.
> Hello:
>
> Please forgive my ignorance, but I¹m new to the iPhone game.
>
> I have an Excel for Mac 2008 spreadsheet that spans 8 columns and nearly
> 6,000 rows. Is there an ap available that would allow me to download and
> sync that spreadsheet so that it could be viewed on my iPhone? I don¹t want
> to edit the spreadsheet on the phone, I just want to be able to view it and
> refer to it.
>
> If you know of such an ap, I would be most appreciative if you could point
> me to it!
>
> Thanks in advance!
>
[Non-text portions of this message have been removed]
Thu Oct 11, 2012 6:03 am (PDT) . Posted by:
"Patti A Robertson" parpiano
Two weeks ago, my new Macbook Pro retina running OS 10.8.2 died. Went to the authorized Apple repair shop and got a new logic board.
They had to take all the data off the SSD drive when they did the repair and then reinstall it, and they told me that they were able to get all the Apple software back on but not the non-Apple, so I would have to install those things myself.
I re-installed my Office for Mac 2008 Home & Student edition which has 3 product keys - in other words, it may be installed on 3 computers - did all the updates, and then tried to open an Excel file. Got the following message:
Your number of installations exceeds the number of installations…blah blah.
I spent 1.5 hours on the phone with Microsoft on Saturday and they completely uninstalled Office and a bunch of pref files and then re-installed, which didn't work.
So they booted me up to the "expert" level. But they said they would call in 72 hours and they didn't. Finally called yesterday during the 1 minute that I was outside the house to get the mail. They said they would send an email to me so that I could give them a time frame for a phone call but they never did, so I'm left hanging without the use of my Excel files which I REALLY need (tax season for my 501c3).
Here's what I think is the problem - I bought this with my last computer two years ago and installed it on that computer. THAT computer died within a few weeks too (I'm having a lot of bad computer karma lately) and got a new logic board too.
So, when Office was reinstalled on the first computer, it used the second product key. Then installing it on new computer, the 3rd product key, and when reinstalled, no more product keys to use.
Obviously, this is a problem like an iTunes one - too many computers think they are using the product keys, but there really are only 2 computers using them. They need to de-authorize both computers and clear all the product keys, then let me re-use two of the keys to get both computers working on Office software. (the other computer is doing fine, by the way - Office works there).
But I can't seem to get someone at Microsoft to talk to to fix it.
Does anyone on this list know either how to get through to someone at Microsoft tech support who can actually DO this, or know whether there's a way I can do it myself?
Hope I'm making myself clear…and I'm pretty desperate at this point after having been without Excel for two weeks now.
Thanks…
Patti
They had to take all the data off the SSD drive when they did the repair and then reinstall it, and they told me that they were able to get all the Apple software back on but not the non-Apple, so I would have to install those things myself.
I re-installed my Office for Mac 2008 Home & Student edition which has 3 product keys - in other words, it may be installed on 3 computers - did all the updates, and then tried to open an Excel file. Got the following message:
Your number of installations exceeds the number of installations…
I spent 1.5 hours on the phone with Microsoft on Saturday and they completely uninstalled Office and a bunch of pref files and then re-installed, which didn't work.
So they booted me up to the "expert" level. But they said they would call in 72 hours and they didn't. Finally called yesterday during the 1 minute that I was outside the house to get the mail. They said they would send an email to me so that I could give them a time frame for a phone call but they never did, so I'm left hanging without the use of my Excel files which I REALLY need (tax season for my 501c3).
Here's what I think is the problem - I bought this with my last computer two years ago and installed it on that computer. THAT computer died within a few weeks too (I'm having a lot of bad computer karma lately) and got a new logic board too.
So, when Office was reinstalled on the first computer, it used the second product key. Then installing it on new computer, the 3rd product key, and when reinstalled, no more product keys to use.
Obviously, this is a problem like an iTunes one - too many computers think they are using the product keys, but there really are only 2 computers using them. They need to de-authorize both computers and clear all the product keys, then let me re-use two of the keys to get both computers working on Office software. (the other computer is doing fine, by the way - Office works there).
But I can't seem to get someone at Microsoft to talk to to fix it.
Does anyone on this list know either how to get through to someone at Microsoft tech support who can actually DO this, or know whether there's a way I can do it myself?
Hope I'm making myself clear…and I'm pretty desperate at this point after having been without Excel for two weeks now.
Thanks…
Patti
Thu Oct 11, 2012 8:05 am (PDT) . Posted by:
"N.A. Nada"
Have you tried calling back in on the first number, again?
On Oct 11, 2012, at 6:03 AM, Patti A Robertson wrote:
Two weeks ago, my new Macbook Pro retina running OS 10.8.2 died. Went to the authorized Apple repair shop and got a new logic board. <snip>
On Oct 11, 2012, at 6:03 AM, Patti A Robertson wrote:
Two weeks ago, my new Macbook Pro retina running OS 10.8.2 died. Went to the authorized Apple repair shop and got a new logic board. <snip>
Thu Oct 11, 2012 9:42 am (PDT) . Posted by:
"Michael King" prudencehalliwell507
All you need to is contact MS tell them what happened give then your old
number and they will give you a new one. I have had it happen as well and
that what I did.
Mike
On 10/11/12 10:05 AM, "N.A. Nada" <whodo678@comcast.net > wrote:
> Have you tried calling back in on the first number, again?
>
> On Oct 11, 2012, at 6:03 AM, Patti A Robertson wrote:
>
> Two weeks ago, my new Macbook Pro retina running OS 10.8.2 died. Went to the
> authorized Apple repair shop and got a new logic board. <snip>
>
Michael King
2.3GHz Quad Core i7 15 inch MacBook Pro (Retina)
[Non-text portions of this message have been removed]
number and they will give you a new one. I have had it happen as well and
that what I did.
Mike
On 10/11/12 10:05 AM, "N.A. Nada" <whodo678@comcast.
> Have you tried calling back in on the first number, again?
>
> On Oct 11, 2012, at 6:03 AM, Patti A Robertson wrote:
>
> Two weeks ago, my new Macbook Pro retina running OS 10.8.2 died. Went to the
> authorized Apple repair shop and got a new logic board. <snip>
>
Michael King
2.3GHz Quad Core i7 15 inch MacBook Pro (Retina)
[Non-text portions of this message have been removed]
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