12/24/2011

[macsupport] Digest Number 8641

Mac Support Central

Messages In This Digest (9 Messages)

Messages

1.

Fwd: SRX1167965371ID - Microsoft Silverlight for Macintosh Technical

Posted by: "Doug Yelmen" dougyelmen@earthlink.net   dougyelmen

Fri Dec 23, 2011 7:22 pm (PST)



i am posting this as a future reference. a short report. i had silverlight working on both
Safari and Chrome. then, something happened, either my doing (maybe) or something
went down through a combination of influences. at any rate, i could no longer watch streaming
video on my iMac. i can on my MacBook (SL). but, it is not a Lion issue, which a lot of people seem
to think, as i googles the problem and read a couple of "boards." i also talked with Netflix. the first woman
blew me off. the second woman tried really hard, but her help didn't fix the issue.
i had written MS in the meantime, probably yesterday. today is the day or night before Xmas Eve, and i want to
point out that MS responded within 24 hours as promised. what i got was a completely different direction than going
to Library/Internet Plugins and removing and trashing Silverlight. i did that several times. i also trashed adobe's Flash
(i mean, who knew?).
so, what follows below is MS's response to my problem. and it worked--i only needed to use the first section
of the reply. so, i thought i would share the whole email. who know who it might help. i

Doug Yelmen
dougyelmen@earthlink.net

27" iMac, 2.93 GHz Intel Core i7, ATI Radeon HD 5750, 16 GB DDR3 OS 10.7.1

Begin forwarded message:

> From: Mac Silverlight Support <MACPR.SLVR.NA.00.EN.STR.CBR.TS.1FL.PXG.00.WB@css.one.microsoft.com>
> Subject: SRX1167965371ID - Microsoft Silverlight for Macintosh Technical Support
> Date: December 23, 2011 6:19:33 PM PST
> To: <dougyelmen@earthlink.net>
>
> Hello Doug,
>
> Thank you for requesting support for Microsoft Silverlight my name is Paul and I will be working with you to resolve your issue.
>
> As I understand your issue, you are attempting to use the Silverlight plug-in to view content online but continue to receive an error.
>
> First of all we want to try to renew the PlayReady folder:
>
> 1. Quit all open browsers (Firefox/Safari), please ensure that they are completely quit and not just minimized to the Dock by going to the Apple menu and choosing Force Quit, when a browser is still running in the force quit window, force the browser to quit.
>
> 2. Click on Go in the top menu in Finder.
>
> 3. Choose Computer.
>
> 4. Open the hard drive, usually named Macintosh HD.
>
> 5. Open the Library.
>
> 6. Open the Application Support folder.
>
> 7. Open the Microsoft folder.
>
> 8. Move the PlayReady folder to the trash.
>
> 9. Restart the Mac.
>
> 10. Start the browser (Safari or Firefox)
>
> 11. Test Netflix again
>
> If the renewal of the PlayReady folder doesn't resolve the issue then we need to determine if the Silverlight plug-in is installed, please follow these steps:
>
> 1. Quit all open browsers (Firefox/Safari).
>
> 2. Click on Go in the top menu in Finder.
>
> 3. Choose Computer.
>
> 4. Open the hard drive, usually named Macintosh HD.
>
> 5. Open the Library folder.
>
> 6. Open the Internet Plug-ins Folder.
>
> 7. Check if there a file named Silverlight.plugin.
>
> If the Silverlight.plugin file is there, then we need to manually remove and reinstall Silverlight. When the Silverlight.plugin isn't there, then skip the next steps and continue with the steps to install Silverlight.
>
> To manually uninstall Silverlight please perform the steps outlined below:
>
> 1. Quit all open browsers (Firefox/Safari), please ensure that they are completely quit and not just minimized to the Dock by going to the Apple menu and choosing Force Quit, when a browser is still running in the force quit window, force the browser to quit.
>
> 2. Click on Go in the top menu in Finder.
>
> 3. Choose Computer.
>
> 4. Open the hard drive, usually named Macintosh HD.
>
> 5. Open the Library.
>
> 6. Go to Internet Plug-ins.
>
> 7. Drag Silverlight.plugin and WPFe.plugin (when this file is there) to the Trash.
>
> 8. Go back to the (Hard Drive) Library folder.
>
> 9. Open the Application Support folder.
>
> 10. Open the Microsoft folder.
>
> 11. Move the Silverlight folder if it is there to the trash.
>
> 12. Move the PlayReady folder if it is there to the trash as well.
>
> 13. Go back to the (Hard Drive) Library folder.
>
> 14. Open the Receipts folder.
>
> 15. Look for the Silverlight.pkg, Silverlight_W2_MIX.pkg and WPFe.pkg files and move them to the trash.
>
> 16. If you are using Snow Leopard (10.6), follow these additional steps:
>
> 1. In the Finder, click Go, and then click Go to Folder.
>
> 2. Type the following text in the Go to the folder box:
>
> /private/var/db/receipts
>
> 3. Click Go.
>
> 4. Drag to the Trash all receipts that start with "com.microsoft.installSilverlightPlugin", you will be prompted for your Admin password when you move files from this location to the Trash.
>
> 17. Click on Go.
>
> 18. Choose Home.
>
> 19. Open the Library folder.
>
> 20. Open the Preferences folder.
>
> 21. Look for the com.microsoft.silverlight.plist, com.microsoft.SilverlightPlugin.loader.plist and com.microsoft.playready.plist files and move them to the trash.
>
> 22. Go back to the (Home) Library folder.
>
> 23. Open Application Support.
>
> 24. Open Microsoft.
>
> 25. Move the Silverlight folder to the trash when it is there.
>
> 26. Check your Trash to make sure there is nothing you want to keep then empty your Trash.
>
> 27. Restart your Mac.
>
> To install Silverlight please perform the steps outlined below.
>
> 1. Launch your web browser (Firefox/Safari) and visit http://www.microsoft.com/getsilverlight
>
> 2. You will see a blue "Click to Install" button.
>
> 3. Click this button to download the file.
>
> 4. After the file is downloaded, the installer will warn you that "This package contains a program that determines if the software can be installed." Click Continue.
>
> 5. On the Introduction page, click Continue.
>
> 6. On the License page, click Continue and choose Agree on the next screen when you want to install Silverlight.
>
> 7. On the Installation Type page, click Install.
>
> 8. You will be prompted to authenticate. Enter your Administrator user name and password. Click OK to continue.
>
> 9. On the Finish Up page, click Close to exit the installer.
>
> 10. Restart your Mac.
>
> 11. Visit http://www.Silverlight.net/ and go to Showcase, if you can view this page without being prompted to install Silverlight then it has installed successfully. If you have both Safari and Firefox on your Mac, attempt to access this site in both.
>
> I will archive this case but if you do have any further questions relating to Microsoft Silverlight, please feel free to contact us.
>
> If the steps above didn't resolve the issue, then I would like to receive the following information:
>
> 1. What version of the Mac OS are you using? This information should be available by going to the Apple menu and choosing About this Mac.
>
> 2. Are you using a PowerPC processor or an Intel processor? This information should be available by going to the Apple menu and choosing About this Mac.
>
> 3. What browser are you using? And what is the version of the browser? You can find this information by going to the Safari and/or Firefox menu and choosing About Safari/Firefox.
>
> 4. Have you tried to access it through more than one browser?
>
> 5. Are you getting any type of errors? If so please give me the error message.
>
> Once I have this information, I will be able to assist you further.
>
> Thank you,
>
> Paul
>
> Microsoft Silverlight for Macintosh Technical Support
>

[Non-text portions of this message have been removed]

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2a.

Re: list comeon ???

Posted by: "Jurgen Richter" yahoo-1@sympatico.ca   epsongroups

Fri Dec 23, 2011 8:09 pm (PST)



I'm sure we'll get one of these phishing emails sooner or later.....
just click delete..... and black list the address it came from.

If you are interested though, without clicking on the link within the
email, you can read about the "scam" (let's call it that) by googling
"peerfly.com scam" in the google search. It seems to be a whole lot like
a pyramid scheme suckering your friends into clicking or filling stuff
in - seems to want to capitalize on clicking those links and getting
paid the chump change as a result. Seems to be this pay per click
scheme, on top of that if you con a bunch of your friends and other
emails you have phished into doing so, you might be "rewarded" with the
carrot they dangled before you.

Top of that, "Jeff L" could not / did not even use his legit email
address.... had to piggy back on Scott Essex' - kinda shows you how
illegitimate the scheme is from the get go.
Don't be a O------
(that's a sucker/lollipop) - just click delete and save your time....

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2b.

Re: list comeon ???

Posted by: "N.A. Nada" whodo678@comcast.net

Fri Dec 23, 2011 8:58 pm (PST)




On Dec 23, 2011, at 1:47 PM, Harry Flaxman wrote:

> On Dec 23, 2011, at 4:38 PM, Oneal Neumann wrote:
>
> >
> > Does anyone know anything about this?
> > Many of the names here come from this list.
> >
> > Thanx. Oneal
>
> Yes, I posted right before you about it. The person wasn't even smart enough to hide the to field. Address harvesting.
>
> Someone got in and did it and took off!

Like I said, this is the third of 3 yahoo groups I'm on that has been harvested, since October.

And why I was upset when it was decided to drop the probation/moderation on this list.

No Harry, they did not take off. They just dropped this fake user name and will use many, many more on future spam and phishing.

One email is not enough to figure out their pattern of spam or phishing, to write a set of Rules to handle them, but you will see it soon.

Oneal, they didn't hack the list or anything, they just signed up, harvested the e-ddresses and names of the frequent posters. That is the bonus you get for being a regular poster.

Brent
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Messages in this topic (6)
3.

Safari window cascade down (not sideways)?

Posted by: "DaveC" davec2468@yahoo.com   davec2468

Fri Dec 23, 2011 8:09 pm (PST)



As usual, I did something to change Safari's behavior, but it wasn't
something overt. It must have been inadvertent.

Up until recently Safari would cascade new windows oriented so that
the left edge of the new window is slightly to the right of the left
edge of the previous window. This leaves a bit of the underlying
window visible so you can close it by clicking the buttons, or bring
it to the front by clicking in the content area.

Not Safari's behavior is to cascade new windows so that the top edge
of the new window is slightly below the top edge of the previous
window.

Anybody know how to control Safari's behavior in this respect?

Thanks, and
Happy Holidays,
Dave
--
2011 Mac mini 2.7 GHz i7 / 4 GB / 750 GB
OS X 10.6.8 (yes, Snow Leopard)
Safari 5.0.5 (and yes, I know it's not the current version, than you
very much...)

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4a.

Re: Harvested Email Addresses

Posted by: "N.A. Nada" whodo678@comcast.net

Fri Dec 23, 2011 8:27 pm (PST)




On Dec 23, 2011, at 3:53 PM, Harry Flaxman wrote:

> On Dec 23, 2011, at 6:48 PM, Otto Nikolaus wrote:
>
>> Thanks Harry. Whatever we do, it might be too late as he's got our email
>> addresses.
>>
>> Otto
>>
>> On 23 December 2011 21:22, Harry Flaxman <harry.flaxman@comcast.net> wrote:
>>
>>> I got a piece of spam in the inbox of the account I use for this group.
>>> There were other members listed in the 'to' field of the spam.
>>>
>>> Just to let people know that some not too bright person is harvesting
>>> addresses here and creating spam. He didn't even bother to hide the 'to'
>>> recipients.
>>>
>>
>
> Hey, it happens from time to time. People should realize what phishing is, if they don't know. It's fairly obvious these days, but many people do fall for it.
>
> Look at the originating domain in the from email address. Usually a big clue here. Banks DO NOT have gmail or yahoo accounts. Neither do reputable electronic storefronts.
>
> Banks or e-services will NEVER ask you to change your password online, nor, ask for banking info, social security numbers, phone number…etc.
>
> COMMON SENSE people.
>
> You'd be surprised at the number of people that overlook the obvious. Believe me IT IS obvious 99.9%+ of the time!

It's official now. This e-ddress is getting spam and phishing from harvesting from all 3 of the yahoo group lists I'm on. Lovely!

Brent
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5a.

Re: Printer issues w updates

Posted by: "Don" y-groups.96705@hawaiiantel.net   don.96705

Fri Dec 23, 2011 9:45 pm (PST)



Hester

I have been a member of this group for some time but don't post much. As a relative newcomer to all things Mac it seems a problem is posted and solved before I get it posted.

This group is more civil than many when a problem thread ends without the answer shown. To use your terminology "This is getting to be a pita. It's solved again, but irritating."

I am sure most of us in the group would like to know the solution to your problem of duplex printing going away with every software update. Please consider this as "Just a point of information."

Don at 21.9N 159.6W
Mac Pro 6GB Ram
OS X 10.7.2

On Dec 22, 2011, at 04:30, hester reik wrote:

> Gurus,
> Just a point of information. The failure of duplex printing on my brother
> b/w occurred again after the most recent download. This is getting to be a
> pita.
> It's solved again, but irritating.
> hester

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6a.

How to reinstall Windows using Bootcamp?

Posted by: "vixpix" vixpix@frontiernet.net   nyskater

Sat Dec 24, 2011 4:01 am (PST)



I recently migrated from a white 27" iMac to a 27" silver, shiny screen iMac. Both are Intel and Snow Leopard. I was able to use Bootcamp to access the partition that had Windows on it, but on the silver one I cannot. I just get a message that states that Windows is not genuine and goes no further. Yes, it is not genuine, but it does not give me a chance to install an original. I have no idea why Windows doesn't open on this white computer. My friend, who gave it to me, said it didn't work for him either when he owned it. (We both had used the same Windows disk.).

Any thoughts on how to get into that partition or how to reinstall Windows on it?

Vickie

Sent from a spoiled little iPad
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6b.

Re: How to reinstall Windows using Bootcamp?

Posted by: "Harry Flaxman" harry.flaxman@comcast.net   hflaxman001

Sat Dec 24, 2011 4:04 am (PST)



On Dec 24, 2011, at 7:01 AM, vixpix wrote:

> I recently migrated from a white 27" iMac to a 27" silver, shiny screen iMac. Both are Intel and Snow Leopard. I was able to use Bootcamp to access the partition that had Windows on it, but on the silver one I cannot. I just get a message that states that Windows is not genuine and goes no further. Yes, it is not genuine, but it does not give me a chance to install an original. I have no idea why Windows doesn't open on this white computer. My friend, who gave it to me, said it didn't work for him either when he owned it. (We both had used the same Windows disk.).
>
> Any thoughts on how to get into that partition or how to reinstall Windows on it?

You don't mention which version of Windows. Lion will only install Windows 7. I believe that if a Win XP partition existed during the upgrade to Lion, it will still be accessible. The new Bootcamp software does NOT support XP, however.

Best bet is to uses Bootcamp Assistant to reinstall.

I know I used to be able to just boot from a Win DVD and install to a partition. That hasn't worked for me. I wound up having to use BA to install. Found this out the hard way, after trying to install Win 7 the 'old' way twice. It didn't work that way.

Harry

Harry Flaxman
harry.flaxman@comcast.net

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6c.

Re: How to reinstall Windows using Bootcamp?

Posted by: "vixpix" vixpix@frontiernet.net   nyskater

Sat Dec 24, 2011 4:09 am (PST)



Thanks, Harry. Did you mean to say Snow Leopard? I'm not using Lion.

Vickie

Sent from a spoiled little iPad

On Dec 24, 2011, at 7:04 AM, Harry Flaxman <harry.flaxman@comcast.net> wrote:

> On Dec 24, 2011, at 7:01 AM, vixpix wrote:
>
>> I recently migrated from a white 27" iMac to a 27" silver, shiny screen iMac. Both are Intel and Snow Leopard. I was able to use Bootcamp to access the partition that had Windows on it, but on the silver one I cannot. I just get a message that states that Windows is not genuine and goes no further. Yes, it is not genuine, but it does not give me a chance to install an original. I have no idea why Windows doesn't open on this white computer. My friend, who gave it to me, said it didn't work for him either when he owned it. (We both had used the same Windows disk.).
>>
>> Any thoughts on how to get into that partition or how to reinstall Windows on it?
>
> You don't mention which version of Windows. Lion will only install Windows 7. I believe that if a Win XP partition existed during the upgrade to Lion, it will still be accessible. The new Bootcamp software does NOT support XP, however.
>
> Best bet is to uses Bootcamp Assistant to reinstall.
>
> I know I used to be able to just boot from a Win DVD and install to a partition. That hasn't worked for me. I wound up having to use BA to install. Found this out the hard way, after trying to install Win 7 the 'old' way twice. It didn't work that way.
>
> Harry
>
>
> Harry Flaxman
> harry.flaxman@comcast.net
>
>
>
>
>
> ------------------------------------
>
> Group FAQ:
> <http://www.macsupportcentral.com/policies/>
>
> Yahoo! Groups Links
>
>
>

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