Messages In This Digest (16 Messages)
- 1a.
- Re: Screen Flickering Problem & Customer Relations From: Arjun Singhal
- 1b.
- Re: Screen Flickering Problem & Customer Relations From: Arjun Singhal
- 1c.
- Screen Flickering Problem & Customer Relations From: Arjun Singhal
- 2.1.
- Re: Keeping up with Malware From: Harry Flaxman
- 2.2.
- Re: Keeping up with Malware From: N.A. Nada
- 2.3.
- Re: Keeping up with Malware From: Randy B. Singer
- 2.4.
- Re: Keeping up with Malware From: Bekah
- 2.5.
- Re: Keeping up with Malware From: Bekah
- 2.6.
- Re: Keeping up with Malware From: Otto Nikolaus
- 2.7.
- Re: Keeping up with Malware From: Harry Flaxman
- 3a.
- Re: Imac 27 2011 and MacMini mid 2009 From: Harry Flaxman
- 4a.
- Re: Merge 2 apple accounts From: N.A. Nada
- 5a.
- Re: Forcing a sorted list with a character From: Alan Fry
- 5b.
- Re: Forcing a sorted list with a character From: Christopher Collins
- 5c.
- Re: Forcing a sorted list with a character From: Otto Nikolaus
- 6.
- How to change Spotlight parameters? From: Larson
Messages
- 1a.
-
Re: Screen Flickering Problem & Customer Relations
Posted by: "Arjun Singhal" arjunsinghal@yahoo.com arjunsinghal
Thu Dec 1, 2011 9:42 pm (PST)
Apparently, it is not a matter of varying policy. It is a matter of principle that while selling machines, they have not mentioned that this year onwards, I will need to ship the machine to Singapore in order to get proper service. What they have been trying to say is that there are governmental restrictions on providing warranty in India, and I do not know of any restrictions that tell manufacturers, "Hey, you can go ahead and sell your products here, but do not provide service for the products."
This part is utterly ridiculous. A manufacturer may be bound by consumer regulations in a limited way, but more so, as a producer, I would like to ensure happy customers if they are spending a lot to buy my product. And if I have a company this large, it is but obvious that it might cost me more to provide service in one location over another. For example, there are enough customers who live on the same block as an Apple Retail store in San Francisco or maybe two-three blocks away and can walk it down. While there might be someone demanding service somewhere up in the mountains, where an Apple store doesn't exist.
But then, one would expect the company to be working with an efficient logistics team and not make excuses over providing service. Is it not?
On 02-Dec-2011, at 12:42 AM, Harry Flaxman wrote:
> On 11/30/2011 11:47 PM, Arjun Singhal wrote:
> > I have been an apple customer in India since 2005 and never have I encountered on site service being offered by their vendors here. I guess they offer it for desktops but the vendors mention that even the iMac and Mac Minis are pretty portable if you are using TFT or LCD displays.
> Having just purchased an Applecare plan for my latest iMac, I looked
> over the booklet and in prominent text on the front, all methods of
> service are specified, with no qualifications. Of course, I am in the
> states and that's probably the difference. I have never tried to
> acquire on site service, although I am tempted to for my latest quandary
>
> The details of each service plan probably do differ by country and
> geographic location. It would only make sense.
>
> Harry
>
> .
>
[Non-text portions of this message have been removed]
- 1b.
-
Re: Screen Flickering Problem & Customer Relations
Posted by: "Arjun Singhal" arjunsinghal@yahoo.com arjunsinghal
Thu Dec 1, 2011 9:45 pm (PST)
Thanks Bonnie.
I have been researching the flickering screens on the internet for a while now, since I have been badly stuck with the problem. It is evident from most forums and internet videos where people have floated the problem, that replacing components doesn't always help.
I am assuming these problems come up because of some minor issues in the chassis or connectors that get earthed in particular combinations, owing to design flaws which have never been discovered. Replacing the modular components doesn't really address the problem, which is why replacements are necessary.
In most cases I have read online, the replacement has been the only grievance redressal that the customer has received. I would advise you to start asking for one early on while the unit is in good warranty, so you have ample time to test the replacement and get back to work at the earliest.
It has cost me a great deal in terms of effort, time and travel to get the unit back and forth and I am still waiting for good service to be provided.
On 02-Dec-2011, at 7:55 AM, Bonnie wrote:
> I feel badly for Arjun.
>
> I live in the San Francisco Bay Area and my MBP 2.66 Ghz i7 (still under warranty, thank goodness) has been taken to the Genius Bar 3 times for the same problem. I have been without it for 5-6 days each time and have had two new logic boards and a new screen. Having the luxury of 3 Apple stores within 20 min driving, I have tried two different Apple stores for repairs. The problem is intermittent, so perhaps it's understandable that they think they have fixed it. When my screen flicker does appear, it occurs about every 9 seconds.
>
> Mine also does other weird things that Arjun doesn't seem to experience:
> -- a strange moire pattern like a gilt gauze over the screen
> -- very strange, dramatic black and white patterns covering entire screen
> -- the desktop suddenly looking as if it has gone through a shredder with any visible text so chopped up it is not recognizably English, etc.
>
> Most frequently, however, I simply get a frozen screen. Sometimes the cursor moves, sometimes it is absent, etc. Oh yes, and a sudden black screen. The sudden black screen occurred, amazingly, when an Apple Genius was looking at it (!! what are the chances of that?) last time it was in.
>
> Each time when the MBP is returned, it seems initially to be OK, but within several hours it is acting up. The odd thing is that I can occasionally go several weeks without a flare-up and then it reverts to the crazy antics. I often have to hard Power Off and On as many as 7 times a day.
>
> If I hadn't been a long time Apple user -- since 1988 --with virtually no problems, I'd be Very Upset with Apple. I fear Arjun's flickering screen problem won't go away without a replacement as even here, near Apple headquarters, they have not been able to fix my issue.
>
> I wish you success, Arjun. Hold out for a replacement. I plan to take mine in yet again soon, and hope that I'll get a replacement.
>
> Good luck!
>
> Bonnie
>
[Non-text portions of this message have been removed]
- 1c.
-
Screen Flickering Problem & Customer Relations
Posted by: "Arjun Singhal" arjunsinghal@yahoo.com arjunsinghal
Thu Dec 1, 2011 10:01 pm (PST)
I just checked online for authorised resellers in New Delhi region, as I am looking for palm rest guard/covers to protect the Macbook Pros in office. And guess what? There are over 60 authorised stores in New Delhi region itself on the Apple website. See attached link:
http://www.apple.com/in/buy/ locator/map. html?tySearch= 1&viaProduct= 2&viaSpecial= -1&strCountry= IND&lat=28. 635308&lng= 77.22496& gCountry= IN
It's indicative of the promise the Indian continent is offering them, and all of these stores are doing exceptionally well.
I wonder why Apple doesn't take the step to provide world-class service to customers here.
On 02-Dec-2011, at 7:55 AM, Bonnie wrote:
> I feel badly for Arjun.
>
> I live in the San Francisco Bay Area and my MBP 2.66 Ghz i7 (still under warranty, thank goodness) has been taken to the Genius Bar 3 times for the same problem. I have been without it for 5-6 days each time and have had two new logic boards and a new screen. Having the luxury of 3 Apple stores within 20 min driving, I have tried two different Apple stores for repairs. The problem is intermittent, so perhaps it's understandable that they think they have fixed it. When my screen flicker does appear, it occurs about every 9 seconds.
>
> Mine also does other weird things that Arjun doesn't seem to experience:
> -- a strange moire pattern like a gilt gauze over the screen
> -- very strange, dramatic black and white patterns covering entire screen
> -- the desktop suddenly looking as if it has gone through a shredder with any visible text so chopped up it is not recognizably English, etc.
>
> Most frequently, however, I simply get a frozen screen. Sometimes the cursor moves, sometimes it is absent, etc. Oh yes, and a sudden black screen. The sudden black screen occurred, amazingly, when an Apple Genius was looking at it (!! what are the chances of that?) last time it was in.
>
> Each time when the MBP is returned, it seems initially to be OK, but within several hours it is acting up. The odd thing is that I can occasionally go several weeks without a flare-up and then it reverts to the crazy antics. I often have to hard Power Off and On as many as 7 times a day.
>
> If I hadn't been a long time Apple user -- since 1988 --with virtually no problems, I'd be Very Upset with Apple. I fear Arjun's flickering screen problem won't go away without a replacement as even here, near Apple headquarters, they have not been able to fix my issue.
>
> I wish you success, Arjun. Hold out for a replacement. I plan to take mine in yet again soon, and hope that I'll get a replacement.
>
> Good luck!
>
> Bonnie
>
[Non-text portions of this message have been removed]
- 2.1.
-
Re: Keeping up with Malware
Posted by: "Harry Flaxman" harry.flaxman@comcast.net hflaxman001
Thu Dec 1, 2011 10:34 pm (PST)
On 12/1/2011 7:19 PM, Randy B. Singer wrote:
> The thing is...no one is obligated to give you a link at all. None
> of your fingers are broken. You can look up the subject in question
> via Google yourself.
>
> When a poster gives you a link, it is a courtesy to make things
> easier for you. Asking them to do more work for you is just plain rude.
>
> I'm a little sensitive about this because I've been harassed about
> this before. It isn't enough that I help a lot of people, FOR FREE.
> Or that I give lots of citations to what I post about. No, people
> demand tiny URL's. Then they want the long URL's too. Then they
> want me to summarize the information that I'm linking to so that
> they can be lazy enough not to even have to click on the link.
>
> Sorry, I'm not your unpaid assistant. You should be grateful for
> what you get, and do your own research work if what you get isn't
> good enough for you. Asking for "MORE" all the time from someone who
> is doing you a favor evidences a lack of class.
Amen Randy!!! Thanks for the rant. I agree with everything above.
It's amazing how accurate a search can be using just a little thought.
One can find some very specific info with very little effort using the
Google search engine. It's not like the 'old days' when one had to use
Boolean operators to get any kind of decent return.
Harry
- 2.2.
-
Re: Keeping up with Malware
Posted by: "N.A. Nada" whodo678@comcast.net
Fri Dec 2, 2011 1:10 am (PST)
On Dec 1, 2011, at 3:31 AM, Otto Nikolaus wrote:
> On 1 December 2011 07:04, Randy B. Singer <randy@macattorney.com > wrote:
>
> >
> > Tod sent you a tiny URL, for your convenience. Is there some reason
> > that you can't follow it and get the full URL?
> >
>
> I wondered that too. As it happens, the full URL is very long and would get
> chopped up by Yahoo's mail server anyway, no doubt resulting in someone
> having to provide instructions on how to reassemble it!
Yeah, but Tod likes to worry about malware. I worry about falling for social engineering.
I take trusted sources seriously and that is why I don't like tiny URLs. I'm not saying any regular list members would purposely suggest a bad URL, but there are some who would fall to social engineering.
The avalanche of spam that I am currently getting, in result of belonging to another yahoo group, and likes to use tiny URLs.
I want to know where I am going with a URL without having to do more than to read the URL and then hover over the URL to verify the destination.
Offer both and let me worry about fixing any broken or wrapped URLs.
Brent
- 2.3.
-
Re: Keeping up with Malware
Posted by: "Randy B. Singer" randy@macattorney.com randybrucesinger
Fri Dec 2, 2011 1:53 am (PST)
On Dec 2, 2011, at 1:10 AM, N.A. Nada wrote:
> I want to know where I am going with a URL without having to do
> more than to read the URL
"Reading" the URL won't reliably tell you where you are going. In
fact, a URL that is designed to take you someplace malicious is very
likely to have something innocuous sounding in it.
Similarly, if I wanted to attract people to a malicious Web site, I
wouldn't use a tiny URL. I'd use one that truly sounded attractive.
And I wouldn't post it on a discussion list where people either know
and trust me, or they know that I am new and not (yet) to be trusted.
Finally, please tell me which Web sites that you know of that are
malicious/dangerous to *Macintosh users*? Who is luring you to them?
_____________________ _________ _________ ____
Randy B. Singer
Co-author of The Macintosh Bible (4th, 5th, and 6th editions)
Macintosh OS X Routine Maintenance
http://www.macattorney.com/ts. html
_____________________ _________ _________ ____
- 2.4.
-
Re: Keeping up with Malware
Posted by: "Bekah" bekah0176@sbcglobal.net bekalex
Fri Dec 2, 2011 3:37 am (PST)
On the Tiny site - http://tinyurl.com/ - in the right hand menu there is a "Preview Feature" click there, enable it, and Tiny will let you know ahead of time where you're going. You don't have to worry about whether other folks provide all the details, you can find them yourself before you go there.
Bekah
On Dec 2, 2011, at 1:10 AM, N.A. Nada wrote:
>
> On Dec 1, 2011, at 3:31 AM, Otto Nikolaus wrote:
>
>> On 1 December 2011 07:04, Randy B. Singer <randy@macattorney.com > wrote:
>>
>>>
>>> Tod sent you a tiny URL, for your convenience. Is there some reason
>>> that you can't follow it and get the full URL?
>>>
>>
>> I wondered that too. As it happens, the full URL is very long and would get
>> chopped up by Yahoo's mail server anyway, no doubt resulting in someone
>> having to provide instructions on how to reassemble it!
>
> Yeah, but Tod likes to worry about malware. I worry about falling for social engineering.
>
> I take trusted sources seriously and that is why I don't like tiny URLs. I'm not saying any regular list members would purposely suggest a bad URL, but there are some who would fall to social engineering.
>
> The avalanche of spam that I am currently getting, in result of belonging to another yahoo group, and likes to use tiny URLs.
>
> I want to know where I am going with a URL without having to do more than to read the URL and then hover over the URL to verify the destination.
>
> Offer both and let me worry about fixing any broken or wrapped URLs.
>
> Brent
>
> --------------------- --------- ------
>
> Group FAQ:
> <http://www.macsupportcentral. >com/policies/
>
> Yahoo! Groups Links
>
>
>
- 2.5.
-
Re: Keeping up with Malware
Posted by: "Bekah" bekah0176@sbcglobal.net bekalex
Fri Dec 2, 2011 3:43 am (PST)
While we're on this subject, I don't think any MacSupport member has lured me or anyone else for that matter, but sometimes I get to a site which automatically enlarges the window size to extreme full, stops everything, sometimes a flashing little sign in the middle, and I can't get out except by shutting Safari down. Even that was messed up one time and I had to power off. This is really rare - like once every 6 months (or less) for a heavy net user, but still - it scares me when it happens.
What is that? Are they trying to download something? Nothing bad has ever happened after I get Safari shut down and restarted. It just scares me when it happens.
Bekah
On Dec 2, 2011, at 1:53 AM, Randy B. Singer wrote:
>
> On Dec 2, 2011, at 1:10 AM, N.A. Nada wrote:
>
>> I want to know where I am going with a URL without having to do
>> more than to read the URL
>
> "Reading" the URL won't reliably tell you where you are going. In
> fact, a URL that is designed to take you someplace malicious is very
> likely to have something innocuous sounding in it.
>
> Similarly, if I wanted to attract people to a malicious Web site, I
> wouldn't use a tiny URL. I'd use one that truly sounded attractive.
> And I wouldn't post it on a discussion list where people either know
> and trust me, or they know that I am new and not (yet) to be trusted.
>
> Finally, please tell me which Web sites that you know of that are
> malicious/dangerous to *Macintosh users*? Who is luring you to them?
>
> _____________________ _________ _________ ____
> Randy B. Singer
> Co-author of The Macintosh Bible (4th, 5th, and 6th editions)
>
> Macintosh OS X Routine Maintenance
> http://www.macattorney.com/ts. html
> _____________________ _________ _________ ____
>
>
>
>
>
> --------------------- --------- ------
>
> Group FAQ:
> <http://www.macsupportcentral. >com/policies/
>
> Yahoo! Groups Links
>
>
>
- 2.6.
-
Re: Keeping up with Malware
Posted by: "Otto Nikolaus" otto.nikolaus@googlemail.com nikyzf
Fri Dec 2, 2011 3:51 am (PST)
On 2 December 2011 01:26, Keith Whaley <keith_w@dslextreme.com > wrote:
>
> Makes me wonder if Tim lives in Seattle, WA?
>
> "@drizzle.net" could only fit a few places, and Seattle is certainly one
> of them! :-D
>
Could be: the Great North Wet!
Otto
[Non-text portions of this message have been removed]
- 2.7.
-
Re: Keeping up with Malware
Posted by: "Harry Flaxman" harry.flaxman@comcast.net hflaxman001
Fri Dec 2, 2011 4:01 am (PST)
On 12/2/2011 6:43 AM, Bekah wrote:
> While we're on this subject, I don't think any MacSupport member has lured me or anyone else for that matter, but sometimes I get to a site which automatically enlarges the window size to extreme full, stops everything, sometimes a flashing little sign in the middle, and I can't get out except by shutting Safari down. Even that was messed up one time and I had to power off. This is really rare - like once every 6 months (or less) for a heavy net user, but still - it scares me when it happens.
>
> What is that? Are they trying to download something? Nothing bad has ever happened after I get Safari shut down and restarted. It just scares me when it happens.
One thing that might avoid all this is disabling Java in Safari
preferences. There are not many sites that use Java around, that I have
seen anyway. It's a definite way to stop strange behavior and
recommended to disable as a security precaution.
Harry
- 3a.
-
Re: Imac 27 2011 and MacMini mid 2009
Posted by: "Harry Flaxman" harry.flaxman@comcast.net hflaxman001
Thu Dec 1, 2011 10:38 pm (PST)
On 12/2/2011 12:20 AM, Tauqir Rana wrote:
> Does this mean thunderbolt is not backwardly compatible with MiniDisplay ports. I think I will bet the bullet and let my curiosity shoes on
>
>
>
> Having Fun on IPad 2
Oh no...not at all! You can use a mini-displayport adapter in a
Thunderbolt port. It was designed with that in mind.
Harry
- 4a.
-
Re: Merge 2 apple accounts
Posted by: "N.A. Nada" whodo678@comcast.net
Fri Dec 2, 2011 12:42 am (PST)
I prefer to have two accounts, one for purchases and the other for data.
You don't have to use the @me.com for the iTunes account, only the current MM or iCloud account. Try changing the iTunes account with just the username portion.
Brent
On Dec 1, 2011, at 7:59 PM, Beruta Sunaklis wrote:
> I have 2 apple accounts - my iTunes account & my MobileMe account - is there any way I can merge them into the one account? When I try to change my iTunes account by using my ...@me.com it tells me that another user is already registered under that account.
- 5a.
-
Re: Forcing a sorted list with a character
Posted by: "Alan Fry" ajf@afco.demon.co.uk alanjohnfry
Fri Dec 2, 2011 1:25 am (PST)
On 2 Dec 2011, at 00:07, Otto Nikolaus wrote:
> Does that work? That has ASCII value 5F, which is *between* upper- and
> lower-case alpha.
>
I think it probably does work. Strings must be converted to either all upper case or all lower case before sorting and the usual choice is lower case. I guess Apple must do that.
Alan Fry
> Otto
>
> On 1 December 2011 21:59, Christopher Collins
> <maclist@analogdigital.com.au >wrote:
>
> > Or you can simply use underscores to bring things to the top.
> >
>
> [Non-text portions of this message have been removed]
>
>
[Non-text portions of this message have been removed]
- 5b.
-
Re: Forcing a sorted list with a character
Posted by: "Christopher Collins" maclist@analogdigital.com.au cjc1959au
Fri Dec 2, 2011 2:12 am (PST)
It works really well.
I use it all the time, and you can use multiples as well.
cjc
On 02/12/2011, at 8:25 PM, Alan Fry wrote:
>
> On 2 Dec 2011, at 00:07, Otto Nikolaus wrote:
>
> > Does that work? That has ASCII value 5F, which is *between* upper- and
> > lower-case alpha.
> >
> I think it probably does work. Strings must be converted to either all upper case or all lower case before sorting and the usual choice is lower case. I guess Apple must do that.
>
> Alan Fry
>
> > Otto
> >
> > On 1 December 2011 21:59, Christopher Collins
> > <maclist@analogdigital.com.au >wrote:
> >
> > > Or you can simply use underscores to bring things to the top.
> > >
> >
[Non-text portions of this message have been removed]
- 5c.
-
Re: Forcing a sorted list with a character
Posted by: "Otto Nikolaus" otto.nikolaus@googlemail.com nikyzf
Fri Dec 2, 2011 4:01 am (PST)
That's good. I often use underscores in file names to separate words
because they read almost like spaces, so using them as a prefix would be
good too. If you use leading spaces, they are hard to see (and there can be
other problems).
Otto
On 2 December 2011 10:12, Christopher Collins
<maclist@analogdigital.com.au >wrote:
> It works really well.
>
> I use it all the time, and you can use multiples as well.
>
[Non-text portions of this message have been removed]
- 6.
-
How to change Spotlight parameters?
Posted by: "Larson" pix@maksimo.de yovard@ymail.com
Fri Dec 2, 2011 3:38 am (PST)
Hello,
Everybody here should already be familiar with the following. If you select text in applications such as Safari and then right click the selection you get "Search in Spotlight" at the top of an upcoming context menu. Now, selecting "Search in Spotlight" with the mouse will bring up a search-box with *Contents* selected as default.
My problem is now, I rarely ever search for "Contents", always for "File Name" therefore I want to CHANGE the default to "File Name" in this search-box.
How can I do that?
Don't tell me to just click on the button "File Name" to search for file names, I want "File Name" to be the *default* setting in this search-box.
There must be a PropertyList file for Spotlight somewhere where this can be changed. Any ideas?
Anna
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