12/05/2011

[macsupport] Digest Number 8601

Mac Support Central

Messages In This Digest (11 Messages)

Messages

1a.

Re: Backups, drive docks, and bare drives

Posted by: "N.A. Nada" whodo678@comcast.net

Sun Dec 4, 2011 1:46 pm (PST)



Andrew,

I have been using drive docks for years, for use where the drives do not have to be transported. I use 2.5-inch external drives for ones that need to be transported for work in a brief case or backpack, and don't need to be bootable.

You really only need to protect the exposed electronics on the bottom, and keep any pins on the connectors from being bent. And of course don't drop it.

The drives I use with a Blax dock, I keep them bare on the bottom so they fit into the dock. My WeibeTech drive dock plugs into the end of the hard drive, so I have mounted a aluminum plate on their bottoms, but this would get in the way on the Blax dock.

Part of the reason for the difference is that some are (P)ATA and the newer ones are SATA drives. The Blax is for SATA drives and is about 2 seconds faster for changing out drives (big whoop), USB2, less expensive, but can't be used for bootable clones. I bought the WeibeTech years ago for ATA drives, FW400 and can be used for bootable clones. I need to get a newer WeibeTech, as I won't be buying anymore ATA drives and want them to be boot capable.

Brent

On Dec 4, 2011, at 1:12 PM, Andrew Buc wrote:

> This is a follow-up to my November 22 post about ordering an external
> drive from Other World Computing and finding that it was built around
> a Toshiba drive rather than the expected Hitachi.
>
> I also spoke to my local Mac tech (who upgraded the internal HD in my
> Mac a couple of years ago), and he said he keeps bare drives around
> (for whatever purpose) and mounts one in a drive dock as needed. This
> has the obvious advantage that I could buy the brand of drive I
> wanted and not have to hassle with mounting it in an enclosure, or
> paying him to do it. I'd had this image of unmounted hard drives as
> rather fragile, so I asked him how I should protect the bare drive on
> the way from home to the safe deposit box (and vice versa), and he
> suggested a ziploc bag. So maybe bare drives aren't so delicate after
> all? I can imagine wanting an external drive in an enclosure if I had
> a large amount of data (say, photos) that I wanted to move off the HD
> but still access often, but that isn't my situation.
>
> The tech also said that given the longevity of drives these days, he
> figures on replacing any given drive pre-emptively every 3 years. I
> can see that for my internal drive, which runs 24/7/365, but what
> about a backup that that sees maybe 90 minutes of use a week? Thanks.

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Messages in this topic (3)
2a.

Re: mail password

Posted by: "Diane and Jim" ajboggle@gmail.com   jna1322

Sun Dec 4, 2011 2:15 pm (PST)



I've tried retyping the password in the preferences to no avail. Restarting
is a no go as well.

"'since this is supposed to be the same as the mobile me password.' This
assumption maybe wrong." This is stated on the Mobile Me pages.

I do have more than one Apple ID, though I have no idea why. I discovered
the second one while trying to fix this problem. Neither one works for this
issue.

U bethca, indeed.

Thanks for your efforts,
Jim

[Non-text portions of this message have been removed]

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3a.

Re: File attachments in Lion Mail vs. Entourage

Posted by: "ennisart" john@john-ennis.com   ennisart

Sun Dec 4, 2011 2:58 pm (PST)



You could try compressing the file in the Finder before attaching.

--- In macsupportcentral@yahoogroups.com, James Robertson <jamesrob@...> wrote:
>
> I've always used Entourage until about a month ago. One thing I don't seem able to do in Mail.app is send attachments "clipped" to the message so that the filename but not an image of the file itself appears in the body of the message. Is there a way to do this in Mail?
>
> --
> Jim Robertson
>
>
>
> [Non-text portions of this message have been removed]
>

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3b.

Re: File attachments in Lion Mail vs. Entourage

Posted by: "Randy B. Singer" randy@macattorney.com   randybrucesinger

Sun Dec 4, 2011 4:29 pm (PST)




On Dec 4, 2011, at 6:10 AM, James Robertson wrote:

> Overall, I'm very happy with my switch from Entourage to Mail, but
> it's missing a few things

That's why they made Apple Mail extensible. You can find an add-on
for Mail that will allow you to do just about anything.

Here is a decent list of add-on's for Mail:

http://www.hawkwings.net/plugins.htm

> Half way through the Steve Jobs biography (having read the vignette
> about Mr. Jobs insisting on prying the arrow keys and F-keys off a
> Mac keyboard before he'd autograph it Apple), I wonder if such
> oddities are "do it my way or else" pig-headedness, rather than
> oversights.
>

Well, stop and consider that Steve Job's sense of how things should
work and look were one of the really big reasons that Apple became so
ridiculously successful. So it may be that the way the he thought
that Mail should be might have more validity than the way that you
think that Mail should be, or that anyone else thinks that Mail
should be. Steve wasn't into having the apps that come with OS X do
everything that one could think of. That's what Microsoft does, and
many of their apps are hated for it. What Steve was into was having
easy to use apps that have all the functionality that you really need.

Mail is a hugely popular e-mail application. I've compiled a list of
about 30 other e-mail programs that are available for the Macintosh,
and if you'd like I can send it to you. But Mail has a bunch of
advantages over all of them. Not the least of which is the fact that
it is easy to use, there are tons of others using it so there is lots
of peer assistance available, it is dead stable, it just about never
hiccups and then loses your archived mail as many other apps do, it
is extensible, it can handle IMAP accounts, it can handle multiple e-
mail accounts, you can easily create rules, etc., etc.

___________________________________________
Randy B. Singer
Co-author of The Macintosh Bible (4th, 5th, and 6th editions)

Macintosh OS X Routine Maintenance
http://www.macattorney.com/ts.html
___________________________________________

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4a.

Re: Spinning beach ball problem

Posted by: "vixpix" vixpix@frontiernet.net   nyskater

Sun Dec 4, 2011 3:32 pm (PST)



Randy,

It wasn't Adobe Flash that caused the problem this time.

I went down your list and started with deleting a user account that I created in order to migrate over. Then I removed the Default Folder X and Flip4Mac. That didn't help. Then I jumped to the part about checking the %CPU column in Activity Monitor. It seemed to be a cross between Safari and my pen tablet that was up on top. So I checked for software updates, and I saw an update for Safari, so I went for the update, and that seems to be what cleared the spinning ball. I thought I had been up to date already, but I guess I hadn't done it after a repeat OSX install on the computer after its migration.

Again, thanks for the advice. I think it's always easier to go through a checklist when troubleshooting, otherwise you sometimes get frazzled and start checking things you already checked before, which doesn't help you get anywhere.

Vickie

Sent from my iPad's big sister

On Dec 4, 2011, at 12:27 AM, Randy B. Singer wrote:

>
> On Dec 3, 2011, at 3:33 PM, vixpix wrote:
>
>> Thank you Randy!! I'm not quite sure what it was, but after running
>> down the list and doing what you suggested, the beach ball went
>> away! I hope it stays away!
>>
>> THANKS AGAIN!! You're a saint for being so helpful!
>
> My pleasure, Vickie! I'm glad that I could be of assistance.
>
> If you could give us more information as to which of the things that
> I suggested that you did, and give us a guess as to which one might
> have done the trick, that would be very helpful for the next person
> that has this problem.
>
> My experience is that Adobe Flash causes the spinning beachball
> problem the most often.
>
> ___________________________________________
> Randy B. Singer
> Co-author of The Macintosh Bible (4th, 5th, and 6th editions)
>
> Macintosh OS X Routine Maintenance
> http://www.macattorney.com/ts.html
> ___________________________________________
>
>
>

[Non-text portions of this message have been removed]

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5.

Now you can run SL on new Mini... full speed

Posted by: "DaveC" davec2468@yahoo.com   davec2468

Sun Dec 4, 2011 4:09 pm (PST)



It has always been possible to run Snow Leopard on the new mini's,
but there was a severe speed penalty; the speed under SL was about
40-60 percent of that under Lion.

Then some bright lad found that just one file was missing. This file
must come from the Lion install and be copied to the identical
directory in the SL install. This results in equal performance under
both Lion and SL. (In my case, inexplicably, SL runs faster than
Lion.)

The details are here:

<https://discussions.apple.com/thread/3209335?start=270&tstart=0>

(Don't know if this link takes you to the exact place in the
discussion, but in my browser it's page 19 of the thread. Look for
posts by NewFoundGlory..)

While this discussion is all about the mini, I presume that copying
this one file (it's specific for each model of Mac) will give similar
results for other models.

Cheers,
Dave
--
2011 Mac mini 2.7 GHz i7 / 4 GB / 750 GB
OS X 10.6.8 (yes, Snow Leopard)

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Messages in this topic (1)
6a.

Re: Screen Flickering on Macbook Pro & Customer Relations

Posted by: "Arjun Singhal" arjunsinghal@yahoo.com   arjunsinghal

Sun Dec 4, 2011 9:10 pm (PST)



Hi

I used the term vendor coloquially, as Apple Customer Care referred to their Authorised Service Provider. They are not providing me extended support other than the part that they are Premium Resellers and Apple Authorised Service Providers in India. They have multiple offices around the country, and they also are authorised dealers for a number of other products that are available for Apple like cables, docks, chargers etc.

The service they provide is limited under the terms and conditions of the Apple warranty, and thus they re-directed me to contact Apple Care directly via telephone.

The intent of writing to this forum has not been to crib, but to communicate that there are users who're looking for better service. Apologies for the tone if it sounded so. I did receive a note about other forums that are India specific and will be consulting those for a possible resolution.

It just seems ridiculous that Apple has a large number of customer here now, and they are expanding ever so rapidly in the country, but want their customers to travel or ship their notebooks to Singapore when they're demanding the service quality expected from their company.

Regards,
Arjun

On 05-Dec-2011, at 1:40 AM, N.A. Nada wrote:

>
> On Dec 4, 2011, at 12:55 AM, Larson wrote:
>
>>
>> To begin with let me say that I understand your frustration very well. One thing in your report is not clear to me though. Are you talking about the Apple company or just some authorized Apple Service Provider? Those two are not the same. You also talk about (authorized) resellers in India which add to my confusion. Based on my European experience we have a large number of authorized resellers here who may or may not be also service providers. Those resellers may be large or small, good or bad, depending on each individual company. When I buy a new Mac I'll go to a certain computer shop downtown which happens to be an authorized Apple service provider too. If my MacBook Pro needs repair they will repair it there. It is not Apple that repairs it. *If* on the other hand I decide to buy my computer directly from Apple it's more complicated. To begin with, I'll pay more but they will deliver the computer directly to my house door. If it has to be repaired Apple will repair it but I am not sure exactly *where* the repair will take place. The reason why I don't know is because I try to stay away from Apple. Their products and service is far too expensive compared to the same products and service provided by the authorized providers. Also, when I phone them, I'm never sure with whom I'm exactly talking. I am in Germany and when I call them I will be talking to a German speaking woman who is based in Barcelona (Spain!). If I decide to buy a computer directly from Apple she will write down my order and make the necessary arrangements so it can be sent to me within few days … directly from China !!!!
>>
>> I don't like this, so I say: No thank you, Apple!
>
> Anna,
>
> China is currently the main manufacture source for Apple, and has been for some time now. It is the source for your German Apple Reseller/ Service Provider.
>
> While I can not tell you where a repair made by Apple (company) would be made, I can tell you it would be done by an Apple authorized technician, with authentic parts.
>
> I can see that there might be a price difference because of established contracts and exchange rates. And I can see why you might prefer to deal with someone face to face and develop a rapport with a local company or individual.
>
> In the US, a lot of the repairs are done in Texas, or 2200 miles or roughly 3500 kilometers from me. Amazingly enough, I brought my MBP in to a retail store to have the logic board replaced and it took 5 days for it to arrive back over a long 3 day weekend. It appeared that the service centers were closed over the weekend as the repair status web page was down for the whole time. I have other repairs come back in as little as 3 days. If it had not been an older model they would have had the logic board at the Apple Retail Store and done the replacement there. Thankfully, it was covered by my AppleCare and was free.
>
> You, being in Germany, have figured out what works best for you.
>
> It sounds like Arjun is using a vendor, his word, to support his company. So why is this vendor not handling this issue? I think he needs to find another vendor, with better contacts and relationship with Apple.
>
> Brent
>
> ------------------------------------
>
> Group FAQ:
> <http://www.macsupportcentral.com/policies/>
>
> Yahoo! Groups Links
>
>
>

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6b.

Re: Screen Flickering on Macbook Pro & Customer Relations

Posted by: "Island Center for the Arts" finearts@otenet.gr   monkeymannmcghee

Mon Dec 5, 2011 12:34 am (PST)



I think that underlying Arjun comments about his experiences is the question of why Apple does not have a stronger presence in a country of 1.2 billion, the economy of which is booming.

Arjun may be posting to the list in an attempt to garner advice from fellow Indians who have perhaps found better ways to deal with the problem of Apple support. I think Arjun is being wise to share with the list.

The posts are also a reminder of the difficulties Mac users face outside of North America and outside of big European cities. Mac users in the rest of the world pay more in initial costs for their equipment and have more hassles when something doesn't work (no Genius Bars within a thousand or more miles). AppleCare plans are generally more expensive and offer less. So you really have to be a Mac Fanatic to go with Apple if you are living outside of North America.

Tom

On Dec 4, 2011, at 9:44 PM, N.A. Nada wrote:

> Arjun,
>
> I sympathize with your frustration.
>
> What do you want to accomplish in posting to this list?
>
> Remember we are only users, located predominantly in North America. We do not represent Apple. We don't make or change Apple's policies.
>

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6c.

Re: Screen Flickering on Macbook Pro & Customer Relations

Posted by: "Arjun Singhal" arjunsinghal@yahoo.com   arjunsinghal

Mon Dec 5, 2011 12:57 am (PST)



Seriously a big thanks for summing it up

On 05-Dec-2011, at 2:04 PM, Island Center for the Arts wrote:

> I think that underlying Arjun comments about his experiences is the question of why Apple does not have a stronger presence in a country of 1.2 billion, the economy of which is booming.
>
> Arjun may be posting to the list in an attempt to garner advice from fellow Indians who have perhaps found better ways to deal with the problem of Apple support. I think Arjun is being wise to share with the list.
>
> The posts are also a reminder of the difficulties Mac users face outside of North America and outside of big European cities. Mac users in the rest of the world pay more in initial costs for their equipment and have more hassles when something doesn't work (no Genius Bars within a thousand or more miles). AppleCare plans are generally more expensive and offer less. So you really have to be a Mac Fanatic to go with Apple if you are living outside of North America.
>
> Tom
>
> On Dec 4, 2011, at 9:44 PM, N.A. Nada wrote:
>
> > Arjun,
> >
> > I sympathize with your frustration.
> >
> > What do you want to accomplish in posting to this list?
> >
> > Remember we are only users, located predominantly in North America. We do not represent Apple. We don't make or change Apple's policies.
> >
>
>

[Non-text portions of this message have been removed]

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7a.

recording software

Posted by: "hecowan" hecowan@islandnet.com   hecowan

Sun Dec 4, 2011 11:37 pm (PST)



hello group,

an organization i belong to does online classes from time to time but
does not record them, i would like to listen to them again. is there
there an application or other method for recording online
teleseminars while they are being presented?

there are no issues with copyright, i have already talked with the presenter.

thank you very much for your help.
hec

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7b.

Re: recording software

Posted by: "Rick Branscomb" ebranscomb@gmail.com   ebranscomb

Mon Dec 5, 2011 4:03 am (PST)



Quicktime X will do it nicely. It records the entire screen, however. If you want a bit more control over recording sizes, use iShowU. If you're rolling in extra cash, the top of the line is Adobe Captivate.
On Dec 5, 2011, at 2:37 AM, hecowan wrote:

> hello group,
>
> an organization i belong to does online classes from time to time but
> does not record them, i would like to listen to them again. is there
> there an application or other method for recording online
> teleseminars while they are being presented?
>
> there are no issues with copyright, i have already talked with the presenter.
>
> thank you very much for your help.
> hec
>

---
Rick Branscomb
Professor, English
Salem State University
Salem, MA 01970

ebranscomb@mac.com | ebranscomb@gmail.com
http://www.salemstate.edu/~rbranscomb/

[Non-text portions of this message have been removed]

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